--- title: "DonorPerfect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DonorPerfect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DonorPerfect is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/donorperfect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Fundraising Software](https://www.softwareadvice.com/nonprofit/online-fundraising-platforms-comparison/) / [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) / DonorPerfect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/donorperfect-profile/alternatives/) # DonorPerfect User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,482 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 928 reviews (63%) - 4 stars: 468 reviews (32%) - 3 stars: 64 reviews (4%) - 2 stars: 14 reviews (1%) - 1 star: 8 reviews (1%) ### Most mentioned pros - It allows me to tailor reports, donation forms, and communication tools to fit our organizations specific needs without feeling overly complicated. - The section called narrative has been helpful to use for quick notes I need our team to be able to see and read to be able to better interact with donors on a collaborative basis. When I have needed customer support, they have responded within a 24 hour period, have been helpful and apologetic when things don't work, and work quickly to resolve the issue. - We’re moving from managing roughly 3,000 records today toward a much larger and more sophisticated donor ecosystem over the next several years, and we needed a CRM capable of supporting long-term relationship building, recurring giving, segmentation, stewardship, reporting, and real fundraising infrastructure. ### Most mentioned cons - The structure of records is lacking in certain features like household records, soft credit donations, and the ability to distinguish gifts from event registrations. - The coding aspect, particularly when it comes to customization or more advanced functionality, can feel a bit complex and occasionally requires extra time and patience to navigate. - The only problem I have is if somebody tries to make a credit card payment on an online form and the credit card does not go through, it automatically generates a receipt #. ## DonorPerfect customer reviews Showing reviews 1-25 of 1,482 (page 1). ### Exceptional Support and Resources Make DonorPerfect Stand Out! - Overall rating: 5/5 - Reviewer: Julie J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Three years later, DonorPerfect pretty much runs the management of our donors and reports seamlessly. All of the support in getting started and setting up enhanced my experience and confidence in using DonorPerfect for our fundraising needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support and education to launch and utilize the platform were incredibly valuable. They offer a variety of resources to get started. A correct start is VERY necessary for ease of use in the future. #### Cons Like any CRM, and especially for someone like me who was new to learning a CRM to manage an organization's donors, the entire process takes time and needs attention to learn it. This would be true for any CRM. #### Reasons for choosing DonorPerfect Pricing, other components we could add-on to our subscription, and the way it was organized and visually looked were easy for me to follow. --- ### Professional and helpful staff to transition to DP - Overall rating: 5/5 - Reviewer: Chantal I. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From my sales rep to the onboarding team, everyone has been very helpful, quick to respond, and gave me all the resources I've needed to make this transition to DP easy to navigate. When I had questions they were quickly answered at any point in the onboarding journey. As someone who likes to learn on my own, I had dozens of resources on hand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have a lot of experience with fundraising databases so in deciding to move to DP I knew what our organization needed for a successful fundraising program. With DP I can now manage very aspect of our fundraising program from major gifts, to grants, to events, to donor comms, I can track it all with ease. Plus I can confidently pull professional reports for my ED and board to show progress. #### Cons Nothing yet. Moving from the previous system my organization used, DP has been great. It's been less than a month, but so far, nothing to complain about. #### Reasons for choosing DonorPerfect As a newer system, I couldn't trust that they would have everything we needed. Pricing was similar but ultimately, DP had more value for what we pay, and it has an established reputation. #### Reasons for switching to DonorPerfect The system was very basic with limited reporting capacities. It just didn't seem to have the tools we needed to manage our fundraising program. --- ### A Big Contender In The Fundraising Marketplace.... - Overall rating: 5/5 - Reviewer: Robin K. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is still a 5 star rating. I do wish there were more integrations with other platforms, and there are obviously some cons listed above, but nothing that we would stop using the platform for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use continues to be a positive for this platform, along with self-paced and instructor led training which allowed us to onboard a new employee very quickly. Also love the chat feature to get answers in real time vs. having to email and wait for a response. #### Cons They have a drop and drag donation forms section. The downside is that unlike their classic forms, you need to actually run a separate report to get the names of the persons who have donated as it is not visible on the platform. Super inconvenient and something that we need to schedule regularly to pull. Another con is that in the classic forms the header area is not easy to work with or size. It also does not look good on mobile even is you check the box to maximize it for mobile. --- ### Stop the endless trials and just get DonorPerfect! - Overall rating: 4/5 - Reviewer: Kelly C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been exposed to several management platforms in my 7 years in the nonprofit world, and so far, DonorPerfect has been my favorite: easy to use, holds all the data I need and allows me to manipulate it in the ways that I need and has superior reporting capacity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros DonorPerfect is quite user-friendly. I was able to quickly make sense of the data presentation and get started right away. Anything I couldn't figure out on my own was remedied by their easily-accesible service team and training videos. #### Cons I was a little thrown off by the tabs in the Donor Profiles, but once I realized that all the data was there--folded into the tabs, I was able to find everything I needed. #### Reasons for choosing DonorPerfect There were some limiting factors as far as email campaigns go with the competitor's product, although they were less expensive. --- ### Super pleased - Overall rating: 5/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been very pleased with DonorPerfect. After several previous experiences with donor management solutions that did not meet our needs—and, in some cases, actually resulted in significant financial loss—we were looking for something that was dependable, straightforward, and easy to use. DonorPerfect has provided exactly that. The system makes donor data entry simple and organized, while giving us easy access to the reports and information we need to manage our donor relationships effectively. We are able to spend less time trying to figure out complicated software and more time focusing on our donors and the mission of our organization. We have also greatly appreciated the support and training DonorPerfect provides. When we have questions or need assistance, we know there are resources and people available to help us. For a nonprofit organization, having a donor management system that is reliable, understandable, and well-supported is extremely important. DonorPerfect has given us greater confidence in managing our donor information and has become a valuable tool for our ministry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Donor Perfect has been a big win for us. Dornor Perfect: 1) protects our donor list, 2) is super easy to manage our list and our donors, 3) provides much training and support #### Cons At this point, we have not identified any significant drawbacks to using DonorPerfect. The platform has met our needs well and has been reliable, straightforward, and easy for our team to use. As with any software, there is always a learning curve when becoming familiar with all of the available features. However, DonorPerfect’s training resources and customer support have made that process manageable. Based on our experience so far, we have been very satisfied with the system and have not encountered any concerns that we would consider significant cons. #### Reasons for switching to DonorPerfect They failed us and cost us additional monies. They were not secure enough. --- ### Best option for smaller nonprofit - Overall rating: 4/5 - Reviewer: Kate C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've used it for six years and at times, it feels like the best of the "not so great" options. Some features are great while other features - like donor forms and incorporating Apple Pay - are terribly disappointing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros DonorPerfect has been a pretty good solution for a smaller nonprofit. The customer support - chat feature - has been great and communication is prompt. It's worked pretty well for our team in terms of customizing filters for donor management. It's also fairly budget friendly and I feel like its a fair solution for cost vs. features. It's not a "heavy" system so the customer isn't paying for features that aren't being used. #### Cons I wish DonorPerfect would be quick-to-market with updated features. This includes Apple Pay and consistent design of donors forms. Apple Pay is such an easy feature for donors - why hasn't this been completed yet? Also, some forms are updated while others aren't. It's hard to have a cohesive look and feel on our website when the donor experience can be wildly different and cumbersome depending on what you want the donor to do. #### Reasons for choosing DonorPerfect Honestly, it was easy to stick with DonorPerfect as the onboarding with a new system wasn't in the cards for our organization. --- ### Affordable and Functional, with Room for Improvement - Overall rating: 4/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. If you are a small-to-mid-sized nonprofit looking for a dependable and affordable CRM, Donor Perfect is a great choice—just be prepared for a bit of a learning curve with advanced reporting." #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Customer Support: Their support team is top-notch, highly responsive, and genuinely helpful whenever we have questions. Value: You get a lot of core functionality and customization tiers for a fraction of the cost of enterprise systems. #### Cons Reporting: Some of the reporting features lack flexibility, making it hard to pull specific data columns into a single report. #### Reasons for switching to DonorPerfect Management had Donor Perfect Prior and felt it gave more options and ease of use than Salesforce. --- ### Intuitive and super user friendly - Overall rating: 5/5 - Reviewer: Charissa H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love how passionate and knowledgeable their staff are, from the salesman to the training staff. The webinars they offer with training make it super easy to learn and feel confident going into the program that you will always be able to understand use the program confidently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program is so intuitive and therefore user friendly! Entering data that can easily be searched for or reported on saves so much time and frustration. #### Cons The cost for the Visa and Mastercard transactions are higher than other platforms which was the only negative for us regarding this program. #### Reasons for choosing DonorPerfect The integration of all platforms made the largest difference. It was a Canadian company that understood Cdn law and CRA rules as well as had the payment processing integrated in Canadian funds. We needed the fundraising tools, auction website and payment processing all in one easy bundle. #### Reasons for switching to DonorPerfect This system was expensive considering it's lack of functionality. There is no AI integration and most of our staff could not understand the program --- ### DonorPerfect - Such a wonderful system! - Overall rating: 5/5 - Reviewer: Linda G. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been excellent. We needed a lot of hand holding the first few months through the transition from the older system but we received excellent training and support. I even referred it to another non profit I volunteer with and they purchased the system as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, great and efficient and friendly support staff, excellent training available and has been such a huge benefit to our organization. #### Cons Still struggle sometimes trying to figure out how to correctly run a report or create a form but help is always available! #### Reasons for switching to DonorPerfect system was awful, limited, full of flaws. Not user friendly --- ### Solid multi-tiered platform - Overall rating: 4/5 - Reviewer: Veronica D. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Other than our onboarding representative, customer service has been very helpful and friendly. It's easy to send thank you letters/tax receipts to donors, to sell tickets to events, and to send out newsletters. #### Cons The onboarding process needs work. We were given a form to fill out without any explanation other than being told to watch a video, which was only 50% helpful. All of our attempts to ask questions about the form and our data were brushed aside. We were told we'd have to use our training hours for to get those questions answered. As a result, our data was not uploaded correctly. However, customer service afterwards has been very helpful at addressing the onboarding issues and trying to fix what was wrong. The system is not as intuitive as I would have liked. There are so many different applications as opposed to it being integrated within the system itself; however, it gets the job done and is 100% better than what we had before. #### Reasons for choosing DonorPerfect We chose DonorPerfect due to price and because customer service was so highly rated. --- ### More Than a CRM. A True Partner in Our Growth. - Overall rating: 5/5 - Reviewer: Emily L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DonorPerfect came into our world during a major growth and transition phase for HANWASH, and honestly, it has felt much more like a partner than just a software platform. As we continue building HANWASH 2.0 and scaling our Theory of Change, we knew we needed systems that could grow with us. We’re moving from managing roughly 3,000 records today toward a much larger and more sophisticated donor ecosystem over the next several years, and we needed a CRM capable of supporting long-term relationship building, recurring giving, segmentation, stewardship, reporting, and real fundraising infrastructure. What has stood out most, though, has been the people behind the platform. [sensitive content hidden] , our Account Manager, was incredibly supportive, strategic, and responsive throughout the discovery and contracting process. [sensitive content hidden] made onboarding feel approachable and organized during a time when we had a lot moving at once. [sensitive content hidden] handled migration with so much patience and steadiness, which mattered deeply because donor history and institutional knowledge are incredibly important to us, particularly since most of our donors come from the highly stewarded Rotary world. And [sensitive content hidden] ’s training support was exceptional. She brought both expertise and warmth and helped our team feel confident instead of overwhelmed. I also personally appreciated that the webinars are CFRE credited!! That human element matters. Especially a nonprofit like us doing ambitious work with primarily volunteer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The flexibility. DonorPerfect allows us to build systems around our fundraising strategy instead of forcing us into a rigid structure. We’ve been able to strengthen donor stewardship, improve reporting, better track recurring donors, and create more intentional development workflows as we scale. It’s also clear the platform understands nonprofits and fundraisers. That shows up not just in the software itself, but in the support team behind it. #### Cons There is definitely a learning curve in some areas, especially when building custom reports or configuring more advanced workflows. Some parts of the interface could also feel a little more modern or intuitive for newer users. But once things are set up properly, the system becomes incredibly powerful and customizable. #### Reasons for choosing DonorPerfect We evaluated several platforms, including Keela and Bloomerang, but ultimately chose DonorPerfect because it felt like the strongest long-term partner for where HANWASH is headed organizationally. Equally important, the experience with the DonorPerfect team felt collaborative, responsive, and human from the very beginning. During a major organizational transition, that relationship mattered a lot. We wanted a partner that understood nonprofit growth and systems-building, not just software implementation. #### Reasons for switching to DonorPerfect We made the switch because HANWASH is in a major growth and infrastructure-building phase, and we needed a CRM that felt more intuitive, nonprofit-centered, and relationship-driven for our development work. As we continue building HANWASH 2.0 and scaling our Theory of Change, we needed systems that could better support donor stewardship, recurring giving, segmentation, reporting, and long-term relationship management without requiring excessive technical complexity. DonorPerfect felt much more aligned with how fundraising teams actually operate day-to-day. --- ### DonorPerfect is Easy to Use - Overall rating: 4/5 - Reviewer: Kevin K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It seems easier to use than Blackbaud Raiser's Edge. However, it may be lacking in some ways. I still need to become more familiar with Donor Perfect. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros DonorPerfect is a comprehensive donor management platform designed to help nonprofit organizations scale and succeed. It offers a centralized database for all constituent information, ensuring staff and board members have access to the same up-to-date information. The platform allows for real-time updates, organization-wide collaboration, and the ability to customize workflows to fit specific needs. DonorPerfect's features include: Integrated fundraising system: DonorPerfect is the central hub of your nonprofit’s integrated fundraising system, providing a single donor database for sorting, selecting, and accessing data for various tasks. Customizable workflows: The platform allows for customization to grow with your organization, expanding workflows and connecting with preferred tools as needs evolve. Real-time updates: DonorPerfect updates in real-time, ensuring that your entire staff can access the most up-to-date information at any time, no matter where they are based. Empower donors: Create an unlimited amount of shareable online donation forms that reflect your organization’s colors, logo, and desired fields. Streamlined tasks: Save hundreds of administrative hours by automating data entry, receipt of gifts, and simplifying reporting. Empower donors: Create an unlimited amount of shareable online donation forms that reflect your organization’s colors, logo, and desired fields. DonorPerfect's best features include its user-friendly interface, strong support, and the ability to manage donations, engage donors, and streamline administrative tasks. It is particularly suited for organizations looking for a reliable and straightforward tool to manage donor interactions effectively. #### Cons I wish that it was easier to find a report that shows my Solicitor activities like donor visits, phone calls, emails, notes sent, etc. I haven't found that yet. #### Reasons for switching to DonorPerfect I moved from one company to another. My previous organization used Blackbaud Raiser's Edge NXT and my current organization uses DonorPerfect. --- ### Choose DonorPerfect! - Overall rating: 5/5 - Reviewer: Esmeralda C. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I appreciate the one-on-one customer service I received and the fact that my DP rep remembered me from 13 years ago speaks for itself. Their webinars are excellent and easily accessible. They reply to your questions and issues in real time and with real answers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm a repeat DP customer and used the product over 13 years ago and presently have chosen them again. It is user friendly, intuitive, has all the bells and whistles compared to the top of the line software on the market (which I was using for the last 8 years), and for a much more affordable price tag. #### Cons The only thing I can say is that 13 years ago, it was not as advanced as it is now. Excited to see all the new features once we launch in August! #### Reasons for choosing DonorPerfect I've used it before, your representative remembered me from over 13 years ago. --- ### Great Partners - Overall rating: 5/5 - Reviewer: Randy B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the start DonorPerfect staff has walked along side us and helped us to grow and use the system more and more. We still have a lot to learn but I know the DP staff is there to help us get the most out of the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros DonorPerfect is easy to use and as affords you the ability to build customizations to meet your organizations language and needs. The support is amazing. You can quickly be in contact with a support person that knows what they are doing and is able to answer your questions. The training is even better. The trainers are deep in experience and able to customize the training for the user need and skill level. #### Cons Volunteer management capability could be stronger. There are good options for interfacing into other volunteer systems but would like it all in one. #### Reasons for choosing DonorPerfect We did an extensive search and considered nine different systems. #### Reasons for switching to DonorPerfect Lack feature and functionality. System was poorly implemented too. --- ### Solid, Reliable, Database for Cost Conscious Development Teams - Overall rating: 4/5 - Reviewer: Lindsay T. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is generally a simple to use system that takes little time to get accustomed to, making it easy for new team members to get up to speed. It is a cost effective product for our small development team and provides us with solid solutions for the reporting, mailing, and recording keeping needs we have. The customer service team goes above and beyond and always make sure issues are resloved in a timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Donor Perfect Online (DPO) is a great value for the cost. DPO serves our small to medium sized organization well. Its greatest assets are the simple to use reporting features and very friendly, prompt, customer service team. I've personally called their tech support often and every single time they've been able to help reslove my issue and never laughed at me when I was making a simple user error! :) #### Cons Our least favorite part of DPO is the way in which couples are handled in the system. If putting s couple on the same record, it is challening to identify which personal information (cell phone and email address for exmaple) goes with which person in the couple. There are work-arounds of course and we've been able to handle this with close attention to detail and consistiant recording keeping procedures. #### Reasons for choosing DonorPerfect For value for our money and easy of use for a small development team. --- ### Reliable and User-Friendly Donor Management Platform - Overall rating: 5/5 - Reviewer: Samantha M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with DonorPerfect has been very positive. It has been a reliable and effective tool for managing donor relationships and staying organized. While there are a few features that could be more intuitive, the platform has consistently met our needs and helped streamline many tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about DonorPerfect was how user-friendly and organized it is. It makes it easy to manage donor information, track donations, and communicate with supporters efficiently. I also appreciate the helpful customer support and the ability to customize reports and workflows to fit our needs. #### Cons Some parts of DonorPerfect can feel a bit less intuitive, especially when navigating more advanced features or customizing certain settings. There was a bit of a learning curve at times, but overall it was still a very useful and reliable platform. #### Reasons for switching to DonorPerfect We made the switch from Little Green Light to DonorPerfect because we were looking for a more robust and scalable platform with stronger reporting, customization, and donor management capabilities. DonorPerfect better fit our organization’s growing needs and helped improve overall efficiency. --- ### Excellent Customer Support - Overall rating: 4/5 - Reviewer: Arielle B. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's a cost-effective, well-supported solution for our current needs. A huge step forward from our previous system! It's taken significant time over the past year build out our system, but I'm seeing the time savings now. Having real-time reports at my fingertips is fantastic! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros When I was researching solutions for our small nonprofit, I saw multiple reviews mention the outstanding customer support. They were right. Customer support has been kind, responsive, and helpful from day 1. I've brought many problems to them and together we've found solutions. I feel like they are a true partner with our nonprofit and am grateful for that! #### Cons Learning to work the filters has taken a lot of work and time, especially when creating email send groups. (And I have a ton of query building experience!) Constant Contact doesn't have an inclusion/exclusion format for its send groups, which is a pain. Straightforward reporting on sustainers has been challenging too. #### Reasons for choosing DonorPerfect Cost and current needs for our nonprofit #### Reasons for switching to DonorPerfect DonorBox is not a CRM and I hated it from day 1. --- ### Great flexible system - Overall rating: 5/5 - Reviewer: Geo F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful experience overall. The onboarding team was incredible helpful and make sure we were set up for success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DonorPerfect offers a lot more flexibility than our previous CRM. I love being able to create custom and calculated fields that provide us with exactly the data we need for reports. It's wonderful being able to use the screen designer to move information around on the main and gift screens. It has much more capacity for customization, plus the option to use SQL is very helpful vs other systems I have used. #### Cons The forms and landing pages have limited options, such as the inability to insert a google map into an event page. #### Reasons for choosing DonorPerfect Annual cost of DonorPerfect was substancially lower than the alternative. #### Reasons for switching to DonorPerfect We had severe issues with Salsa CRM and Engage overwriting donor's primary mailing address using old data and recurring issues with bulk email un-subscription of dedicated supporters. --- ### Easy to use and bonus learning! - Overall rating: 5/5 - Reviewer: Erica H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I really enjoy using DonorPerfect. There is so much that the program can do. I am constantly learning new tips and tricks to make the experience easier. I also really love the live webinars and toolkits that DonorPerfect provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DonorPerfect is so easy to use. I absolutely love all the training videos and articles! They are really informative and help explain everything so that it makes the program so easy to use. #### Cons There is not much I don't like about DonorPerfect. The only problem I have is if somebody tries to make a credit card payment on an online form and the credit card does not go through, it automatically generates a receipt #. This means there is a receipt # missing in the sequence. #### Reasons for switching to DonorPerfect The Access data base that we use to use was so old and complicated. --- ### An affordable solution - Overall rating: 4/5 - Reviewer: Sam R. - Verified reviewer: Yes - Industry: Libraries - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Compared to lots of other CRMs, DonorPerfect is super affordable. It's also scalable and offers lots of integrations, so you can do a great deal of customization. It's fairly easy to use, once it's set up, and there are a number of ways to get help or find solutions to problems. #### Cons Some features are a little clunky; for instance, the difference between Classic Forms and Drag-and-Drop ones is incredible, with Drag-and-Drop being much more attractive and easier to build, but it isn't an option for every type of gift. However, updates and improvements do seem to happen pretty regularly. #### Reasons for choosing DonorPerfect Salesforce was far too expensive for us and much larger than what we needed. #### Reasons for switching to DonorPerfect We needed something more robust, with better member management and contact features, something that could grow with us. --- ### Great value, support, and easy to use! - Overall rating: 4/5 - Reviewer: Andi H. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, DonorPerfect is an easy-to-use CRM that is a great value for your money. Their customer support is incredible, and they host regular webinars on hot non-profit topics for all customers to join and participate in for no additional cost. It makes tracking fundraising campaigns easy, and integrates seamlessly with Constant Contact to communicate with members a breeze. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros DonorPerfect is incredibly easy to customize for each organization's needs. Automated prompts are easily set up to flag donors who should be contacted, and a "contacts" tracking feature to track interactions and set reminders for future touch points. It makes moving prospects toward larger gifts strategic and meaningful. #### Cons It can be challenging to keep all staff entering information into DonorPerfect in the same way, which can make report running challenging. Because the CRM is so customizable, employees have the ability to create fields that they may use, but they are not used consistently by all employees. --- ### Donorperfect works well for us - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the product has served us well and we will continue to use it. Their support is great and the reps listen to your needs, even if they can't do what you are asking for at that moment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Their customer support is top notch, always easy to work with. Their people are well acquianted with the project. #### Cons Some of the report functions are not flexible enough. You can't get different columns from certain pages into the same report. There is always a hard upsell on new features. --- ### A Valuable Tool for Nonprofit Growth - Overall rating: 5/5 - Reviewer: Nancy C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a consistently positive experience using DonorPerfect for my nonprofit donor management and fundraising. The platform is intuitive, reliable, and has made it much easier to organize donor information, track contributions, and manage campaigns efficiently. One of the things I appreciate most is how customizable the system is. It allows me to tailor reports, donation forms, and communication tools to fit our organizations specific needs without feeling overly complicated. The reporting features are especially helpful for tracking fundraising progress and generating insights that support better decision-making. Their customer support team has also been outstanding. Whenever questions come up, responses are timely, knowledgeable, and genuinely helpful. Overall, DonorPerfect has helped streamline our fundraising operations, improve donor engagement, and save valuable administrative time. I would highly recommend it to nonprofits looking for a dependable and user-friendly donor management solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about DonorPerfect was how much it simplified and streamlined our fundraising and donor management processes. The platform keeps everything organized in one place, making it easy to track donations, manage donor relationships, run reports, and monitor campaign progress without feeling overwhelmed. I also really appreciated the customization options and reporting tools. Being able to tailor reports and workflows to fit our organization’s specific needs helped us work more efficiently and make better-informed decisions. On top of that, the customer support team was consistently responsive and helpful, which made the overall experience even better and gave us confidence using the system day to day. #### Cons Integrating with some third-party tools may require additional setup or support. However, despite these challenges, the platform’s reliability, functionality, and strong customer support have far outweighed the negatives in my experience. --- ### Newbie Here! - Overall rating: 5/5 - Reviewer: Sharon S. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Starting my new position has truly streamlined the way I access and manage information. With clearer systems and better tools, I’m able to find what I need much faster, which saves time and reduces stress. Instead of digging through multiple sources or relying on outdated processes, I now have direct access to organized, up‑to‑date information that supports my daily tasks. This improvement has made my workflow more efficient and has helped me feel more confident and capable in my role. Overall, having easy access to the right information has made a significant, positive difference in my day‑to‑day responsibilities. If you’d like it more formal, casual, or tailored to a specific workplace, I can adjust it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros DonorPerfect has been a very user‑friendly platform, especially for someone who is new to it. The layout is intuitive, and the menus are clearly labeled, which makes it easy to find the features you need without feeling overwhelmed. Even as a beginner, navigating through donor records, reports, and fundraising tools feels straightforward and well organized. The system guides you naturally from one task to the next, reducing the learning curve and helping you build confidence quickly. Overall, DonorPerfect offers a smooth, accessible experience that makes managing donor information efficient and stress‑free, even for first‑time users. #### Cons I would like to see a more robust and flexible auction platform within the system. While the current features work, the auction website would benefit greatly from enhancements that allow users to showcase items more effectively. One of the most important improvements would be the ability to add more pictures to each auction listing. Being limited in image uploads makes it difficult to highlight item details and can reduce bidder confidence. A more visually rich auction experience would not only improve the presentation of items but also help increase engagement and bids. Overall, expanding photo capacity would make the auction tool much more effective. --- ### Great tool for non-profits of any size! - Overall rating: 5/5 - Reviewer: Fernanda R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think it is an easy tool to navigate and the support team is just amazing. I feel after 3 years using it that it keeps updating and bringing new features like the new online forms. The donor management possibilities are great and we have work to do to use it at its full potential. #### Cons There is nothing that comes to mind. I think sometimes building reports can be a bit challenging, but again the support team is always very helpful and quick. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/donorperfect-profile/reviews/?page=2) --- DonorPerfect Reviews, Pros and Cons - 2026 Software Advice