--- title: "DonorPerfect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DonorPerfect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DonorPerfect is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/donorperfect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Fundraising Software](https://www.softwareadvice.com/nonprofit/online-fundraising-platforms-comparison/) / [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) / DonorPerfect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/donorperfect-profile/alternatives/) # DonorPerfect User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,482 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 928 reviews (63%) - 4 stars: 468 reviews (32%) - 3 stars: 64 reviews (4%) - 2 stars: 14 reviews (1%) - 1 star: 8 reviews (1%) ### Most mentioned pros - It is a reliable donor management system that helps our team effectively manage donor records, process gifts, track engagement, and support fundraising efforts. While there are opportunities for modernization and improved usability, the platform offers strong functionality and has been a valuable tool for our organization's development operations. - It allows me to tailor reports, donation forms, and communication tools to fit our organizations specific needs without feeling overly complicated. - The system makes donor data entry simple and organized, while giving us easy access to the reports and information we need to manage our donor relationships effectively. ### Most mentioned cons - The only problem I have is if somebody tries to make a credit card payment on an online form and the credit card does not go through, it automatically generates a receipt #. - One thing I found challenging was that some of the reporting options weren’t as flexible as I would have liked. When I needed more customized or layered reports, it sometimes took extra steps or workarounds to get exactly what I needed. - Can be confusing to use at times and will have to do a google search to figure out how to stop a monthly donation. Or if bi-monthly donation is an option and how to set that up. ## DonorPerfect customer reviews Showing reviews 1-25 of 1,482 (page 1). ### Exceptional Support and Resources Make DonorPerfect Stand Out! - Overall rating: 5/5 - Reviewer: Julie J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Three years later, DonorPerfect pretty much runs the management of our donors and reports seamlessly. All of the support in getting started and setting up enhanced my experience and confidence in using DonorPerfect for our fundraising needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support and education to launch and utilize the platform were incredibly valuable. They offer a variety of resources to get started. A correct start is VERY necessary for ease of use in the future. #### Cons Like any CRM, and especially for someone like me who was new to learning a CRM to manage an organization's donors, the entire process takes time and needs attention to learn it. This would be true for any CRM. #### Reasons for choosing DonorPerfect Pricing, other components we could add-on to our subscription, and the way it was organized and visually looked were easy for me to follow. --- ### Best option for smaller nonprofit - Overall rating: 4/5 - Reviewer: Kate C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've used it for six years and at times, it feels like the best of the "not so great" options. Some features are great while other features - like donor forms and incorporating Apple Pay - are terribly disappointing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros DonorPerfect has been a pretty good solution for a smaller nonprofit. The customer support - chat feature - has been great and communication is prompt. It's worked pretty well for our team in terms of customizing filters for donor management. It's also fairly budget friendly and I feel like its a fair solution for cost vs. features. It's not a "heavy" system so the customer isn't paying for features that aren't being used. #### Cons I wish DonorPerfect would be quick-to-market with updated features. This includes Apple Pay and consistent design of donors forms. Apple Pay is such an easy feature for donors - why hasn't this been completed yet? Also, some forms are updated while others aren't. It's hard to have a cohesive look and feel on our website when the donor experience can be wildly different and cumbersome depending on what you want the donor to do. #### Reasons for choosing DonorPerfect Honestly, it was easy to stick with DonorPerfect as the onboarding with a new system wasn't in the cards for our organization. --- ### A Big Contender In The Fundraising Marketplace.... - Overall rating: 5/5 - Reviewer: Robin K. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is still a 5 star rating. I do wish there were more integrations with other platforms, and there are obviously some cons listed above, but nothing that we would stop using the platform for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use continues to be a positive for this platform, along with self-paced and instructor led training which allowed us to onboard a new employee very quickly. Also love the chat feature to get answers in real time vs. having to email and wait for a response. #### Cons They have a drop and drag donation forms section. The downside is that unlike their classic forms, you need to actually run a separate report to get the names of the persons who have donated as it is not visible on the platform. Super inconvenient and something that we need to schedule regularly to pull. Another con is that in the classic forms the header area is not easy to work with or size. It also does not look good on mobile even is you check the box to maximize it for mobile. --- ### Best Option on the Market - Overall rating: 5/5 - Reviewer: Suzanne C. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All of the staff (sales and support) have been incredibly nice and helpful, even when there wasn't a solution for my problem. They've often made "work-arounds" when needed. The responses are always quick, also. I've worked with or studied multiple CRMs. None offer EVERYTHING, it seems. But Donor Perfect comes the closest to offering everything in one spot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Customer Support is top notch! For the most part it is user friendly and easy to jump right in to figure it out. #### Cons Reports are easy to run and many are readily available. Building new ones and building or finding the right filters to go with them takes a bit of training. There are still limitations with those, but luckily the help staff have been able to fix most of those issues. I also continue to request that the forms have more options such as segmenting. #### Reasons for choosing DonorPerfect I was not on the team at the time of the switch but joined soon after. I do not know all of the reasons but understand that Donor Perfect offered the most features for the price. #### Reasons for switching to DonorPerfect Needed a better product with more features at a better price. --- ### Professional and helpful staff to transition to DP - Overall rating: 5/5 - Reviewer: Chantal I. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From my sales rep to the onboarding team, everyone has been very helpful, quick to respond, and gave me all the resources I've needed to make this transition to DP easy to navigate. When I had questions they were quickly answered at any point in the onboarding journey. As someone who likes to learn on my own, I had dozens of resources on hand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have a lot of experience with fundraising databases so in deciding to move to DP I knew what our organization needed for a successful fundraising program. With DP I can now manage very aspect of our fundraising program from major gifts, to grants, to events, to donor comms, I can track it all with ease. Plus I can confidently pull professional reports for my ED and board to show progress. #### Cons Nothing yet. Moving from the previous system my organization used, DP has been great. It's been less than a month, but so far, nothing to complain about. #### Reasons for choosing DonorPerfect As a newer system, I couldn't trust that they would have everything we needed. Pricing was similar but ultimately, DP had more value for what we pay, and it has an established reputation. #### Reasons for switching to DonorPerfect The system was very basic with limited reporting capacities. It just didn't seem to have the tools we needed to manage our fundraising program. --- ### Super pleased - Overall rating: 5/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been very pleased with DonorPerfect. After several previous experiences with donor management solutions that did not meet our needs—and, in some cases, actually resulted in significant financial loss—we were looking for something that was dependable, straightforward, and easy to use. DonorPerfect has provided exactly that. The system makes donor data entry simple and organized, while giving us easy access to the reports and information we need to manage our donor relationships effectively. We are able to spend less time trying to figure out complicated software and more time focusing on our donors and the mission of our organization. We have also greatly appreciated the support and training DonorPerfect provides. When we have questions or need assistance, we know there are resources and people available to help us. For a nonprofit organization, having a donor management system that is reliable, understandable, and well-supported is extremely important. DonorPerfect has given us greater confidence in managing our donor information and has become a valuable tool for our ministry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Donor Perfect has been a big win for us. Dornor Perfect: 1) protects our donor list, 2) is super easy to manage our list and our donors, 3) provides much training and support #### Cons At this point, we have not identified any significant drawbacks to using DonorPerfect. The platform has met our needs well and has been reliable, straightforward, and easy for our team to use. As with any software, there is always a learning curve when becoming familiar with all of the available features. However, DonorPerfect’s training resources and customer support have made that process manageable. Based on our experience so far, we have been very satisfied with the system and have not encountered any concerns that we would consider significant cons. #### Reasons for switching to DonorPerfect They failed us and cost us additional monies. They were not secure enough. --- ### Affordable and Functional, with Room for Improvement - Overall rating: 4/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. If you are a small-to-mid-sized nonprofit looking for a dependable and affordable CRM, Donor Perfect is a great choice—just be prepared for a bit of a learning curve with advanced reporting." #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Customer Support: Their support team is top-notch, highly responsive, and genuinely helpful whenever we have questions. Value: You get a lot of core functionality and customization tiers for a fraction of the cost of enterprise systems. #### Cons Reporting: Some of the reporting features lack flexibility, making it hard to pull specific data columns into a single report. #### Reasons for switching to DonorPerfect Management had Donor Perfect Prior and felt it gave more options and ease of use than Salesforce. --- ### Intuitive and super user friendly - Overall rating: 5/5 - Reviewer: Charissa H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love how passionate and knowledgeable their staff are, from the salesman to the training staff. The webinars they offer with training make it super easy to learn and feel confident going into the program that you will always be able to understand use the program confidently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program is so intuitive and therefore user friendly! Entering data that can easily be searched for or reported on saves so much time and frustration. #### Cons The cost for the Visa and Mastercard transactions are higher than other platforms which was the only negative for us regarding this program. #### Reasons for choosing DonorPerfect The integration of all platforms made the largest difference. It was a Canadian company that understood Cdn law and CRA rules as well as had the payment processing integrated in Canadian funds. We needed the fundraising tools, auction website and payment processing all in one easy bundle. #### Reasons for switching to DonorPerfect This system was expensive considering it's lack of functionality. There is no AI integration and most of our staff could not understand the program --- ### Amazing staff, mostly accessible interface - Overall rating: 4/5 - Reviewer: Nanu P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been good. I have felt supported by the DP team and have had all my questions answered. My struggles have been with the interface itself. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have absolutely loved the staff that supported us through the transitional process. They have been super informative and have helped tremendously. #### Cons The interface can be somewhat confusing and lacks clarification. Though there are supportive webinars and articles, it can still be somewhat unclear. #### Reasons for choosing DonorPerfect We appreciated the model of worker ownership and how everyone had prior experience in the nonprofit sector. --- ### Long time clients, love this product. - Overall rating: 5/5 - Reviewer: Lori P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been clients for many years, the customer support has been outstanding and the product is constantly evolving to meet needs. I particularly like the flexible reporting options which allow us to customize which fields we need. Most recently, the reevaluation of the Duplicate Removal process was well thought out. #### Cons There are a few personalized search fields that I wish could be part of the "quick search". I had issues with the previous duplicate removal process, I am glad it has reverted back. --- ### Helpful Donor Management Platform! - Overall rating: 4/5 - Reviewer: Abby H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I would say minus some things here and there that have been "glitchy" or not helpful (i.e. reporting, deposit sections that I use on a weekly basis) this platform gives me everything I need to use for our donors on a daily basis! Customer service could use some help after hours (I.e. have an emergency response team for people that work outside of their work hours or have a different time zone) but other than that it is excellent and helpful! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have found it most helpful to use donor perfect to organize and schedule donor contacts whether email or mailing them a hand written note. I also love that I can label and and see at a glance helpful information right on the beginning part of the donor's profile. The section called narrative has been helpful to use for quick notes I need our team to be able to see and read to be able to better interact with donors on a collaborative basis. When I have needed customer support, they have responded within a 24 hour period, have been helpful and apologetic when things don't work, and work quickly to resolve the issue. Donor Perfect for the most part has been easy to use and helpful for our organization this year. #### Cons I don't like the reporting section of donor perfect at all. There are way too many filters that are needed in order to pull info I need quickly. It also is not the most user friendly and takes time to rewatch videos and take more notes in order to use. The deposit section needs some updates to get rid of bugs/glitches, and make it faster and easy to use without a bunch of unnecessary parts to fill out each time. #### Reasons for switching to DonorPerfect We switched because there were things like needing better communication for the team in the crm of donors, better ease of use and better donation forms for online use. --- ### DonorPerfect: Easy to Use & Great Customer Support - Overall rating: 5/5 - Reviewer: Lori D. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. After using another donor database for many years, switching to DonorPerfect was easy and a great move! I would highly recommend it to other nonprofits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros DonorPerfect is easy to use and has great customer support as well as on-demand trainings available on various topics. There is also a vast online resource library available as well as continuing education opportunities free of charge for customers. Additionally, our credit card processing system is integrated with DonorPerfect, helping to streamline card processing. #### Cons There really isn't a feature of DonorPerfect I dislike. The company is always open to new ideas to improve functionality and offers a platform to submit ideas to improve the customer experience. #### Reasons for choosing DonorPerfect DonorPerfect best met our overall needs, including cost for offered features, partner integrations, intuitive design/ease of use, and reporting/analytics. #### Reasons for switching to DonorPerfect After using our previous software for many years, we researched available software that had features, functionalities, and ease of use based on our current and projected future needs. DonorPerfect came out on top overall for the platforms considered. --- ### Happy User - Overall rating: 5/5 - Reviewer: Gabe A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, as mentioned, I feel like our organization is in great hands with Donor Perfect! Easy to use, easy to figure out, all you need in a donor management software system. Plus, love the email integration with Constant Contact. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is easily my favorite feature, having a network of smart and kind individuals to lean on is crucial. I enjoy the dashboard customization feature very much, and overall, feel like we are in great hands. #### Cons Not a con, but it would be wonderful to see faster implementation time when it comes to suggested features from the user community. #### Reasons for choosing DonorPerfect Not sure as I was not involved in the decision #### Reasons for switching to DonorPerfect not sure why we made the switch, I didn't decide as it was just prior to me joining. --- ### Reliable & User Friendly CRM - Overall rating: 5/5 - Reviewer: Bree B. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with DonorPerfect has been very positive. It’s a reliable, user-friendly CRM that handles day-to-day donor management well, especially for mid-sized organizations. While some of the advanced tools and reporting features take time to fully understand, the strong customer support and ongoing training resources make it easier to grow into the system over time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros DonorPerfect is an excellent choice for managing a mid to large donor base (4,000+ accounts). The user interface is simple and easy to navigate, making it quick to enter gifts and update donor data. One of the main advantages is their customer support. It’s arguably the best I’ve experienced with any CRM and far surpasses platforms like Altru and Raiser’s Edge. The pre-scheduled webinars are also a big benefit; they’re practical, easy to follow, and useful for staying up-to-date on new features and improving database efficiency. #### Cons Some of the more advanced features and integrations can be complex, particularly with add-ons like moves management, Constant Contact, DonorSearch, and video plugins. There’s certainly a learning curve. The reporting features are comprehensive, but this also makes them somewhat overwhelming and challenging to master. Personally, I am still working on improving my skills in this area. #### Reasons for choosing DonorPerfect Leadership decision, was selected prior to my employment with company --- ### Great Partners - Overall rating: 5/5 - Reviewer: Randy B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the start DonorPerfect staff has walked along side us and helped us to grow and use the system more and more. We still have a lot to learn but I know the DP staff is there to help us get the most out of the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros DonorPerfect is easy to use and as affords you the ability to build customizations to meet your organizations language and needs. The support is amazing. You can quickly be in contact with a support person that knows what they are doing and is able to answer your questions. The training is even better. The trainers are deep in experience and able to customize the training for the user need and skill level. #### Cons Volunteer management capability could be stronger. There are good options for interfacing into other volunteer systems but would like it all in one. #### Reasons for choosing DonorPerfect We did an extensive search and considered nine different systems. #### Reasons for switching to DonorPerfect Lack feature and functionality. System was poorly implemented too. --- ### A Great Platform for Donor Engagement - Overall rating: 5/5 - Reviewer: Kristin G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with DonorPerfect has been great, and it’s been a reliable tool for our day-to-day fundraising and donor engagement work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros DonorPerfect is an outstanding donor management solution that has greatly enhanced our ability to track and engage with our supporters. Its interface makes it simple to organize donor data, manage contributions, and generate reports. The customer support is generally excellent—responsive, knowledgeable, and genuinely committed to helping us succeed. #### Cons Currently there are two biggest cons. 1. We are unable to create household records/relationships in order to view giving & communications both at the household and individual level. 2. Lack of a Donor Portal where donors can get their own receipts, edit, start, or stop recurring donations, etc. #### Reasons for choosing DonorPerfect Cost, ease of use, the ability to implement & administer the system on our own #### Reasons for switching to DonorPerfect This was in 2020 and the Sage product we used had to be installed on each computer and we paid per user. --- ### Pleased that we chose DP - Overall rating: 4/5 - Reviewer: Martha S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are pleased that we chose DonorPerfect. It's a good value for the money. We're actually paying less for DP than we did for our last donor management product, and we have more capability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Most of the system is easy to use, and the customer service is top-notch. We're working on our first fundraising event, and that is going fairly smoothly. #### Cons Generating and updating letter templates is a bit more complicated than it needs to be. Also, you have to design your own fundraising website if you want more than just a form. #### Reasons for choosing DonorPerfect There was much more included with DP for less money. #### Reasons for switching to DonorPerfect Our organization had outgrown their capabilities. --- ### Good Platform, Great Software, Learning Involved - Overall rating: 4/5 - Reviewer: Taylor D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good but it has taken a long time to learn ways to use and there are still features I don't utilize. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reliable, great customer support via chat and phone, so many possibilities with reporting and pulling queries. #### Cons I feel as if I need a degree in data management to use DP in the ways I want. I was a novice when I started in the field of development and have learned everything along the way. If I had a background in data, I'm sure it would be easier to navigate. However, since I am not a data management expert, I crave a more intuitive user experience. #### Reasons for switching to DonorPerfect Capability to work with other software platforms. --- ### Easy to use and bonus learning! - Overall rating: 5/5 - Reviewer: Erica H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I really enjoy using DonorPerfect. There is so much that the program can do. I am constantly learning new tips and tricks to make the experience easier. I also really love the live webinars and toolkits that DonorPerfect provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DonorPerfect is so easy to use. I absolutely love all the training videos and articles! They are really informative and help explain everything so that it makes the program so easy to use. #### Cons There is not much I don't like about DonorPerfect. The only problem I have is if somebody tries to make a credit card payment on an online form and the credit card does not go through, it automatically generates a receipt #. This means there is a receipt # missing in the sequence. #### Reasons for switching to DonorPerfect The Access data base that we use to use was so old and complicated. --- ### Great value, support, and easy to use! - Overall rating: 4/5 - Reviewer: Andi H. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, DonorPerfect is an easy-to-use CRM that is a great value for your money. Their customer support is incredible, and they host regular webinars on hot non-profit topics for all customers to join and participate in for no additional cost. It makes tracking fundraising campaigns easy, and integrates seamlessly with Constant Contact to communicate with members a breeze. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros DonorPerfect is incredibly easy to customize for each organization's needs. Automated prompts are easily set up to flag donors who should be contacted, and a "contacts" tracking feature to track interactions and set reminders for future touch points. It makes moving prospects toward larger gifts strategic and meaningful. #### Cons It can be challenging to keep all staff entering information into DonorPerfect in the same way, which can make report running challenging. Because the CRM is so customizable, employees have the ability to create fields that they may use, but they are not used consistently by all employees. --- ### A Valuable Tool for Nonprofit Growth - Overall rating: 5/5 - Reviewer: Nancy C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a consistently positive experience using DonorPerfect for my nonprofit donor management and fundraising. The platform is intuitive, reliable, and has made it much easier to organize donor information, track contributions, and manage campaigns efficiently. One of the things I appreciate most is how customizable the system is. It allows me to tailor reports, donation forms, and communication tools to fit our organizations specific needs without feeling overly complicated. The reporting features are especially helpful for tracking fundraising progress and generating insights that support better decision-making. Their customer support team has also been outstanding. Whenever questions come up, responses are timely, knowledgeable, and genuinely helpful. Overall, DonorPerfect has helped streamline our fundraising operations, improve donor engagement, and save valuable administrative time. I would highly recommend it to nonprofits looking for a dependable and user-friendly donor management solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about DonorPerfect was how much it simplified and streamlined our fundraising and donor management processes. The platform keeps everything organized in one place, making it easy to track donations, manage donor relationships, run reports, and monitor campaign progress without feeling overwhelmed. I also really appreciated the customization options and reporting tools. Being able to tailor reports and workflows to fit our organization’s specific needs helped us work more efficiently and make better-informed decisions. On top of that, the customer support team was consistently responsive and helpful, which made the overall experience even better and gave us confidence using the system day to day. #### Cons Integrating with some third-party tools may require additional setup or support. However, despite these challenges, the platform’s reliability, functionality, and strong customer support have far outweighed the negatives in my experience. --- ### Thank you Donor Perfect! - Overall rating: 5/5 - Reviewer: Ramona B. - Verified reviewer: Yes - Industry: Libraries - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I do the thank yous, reports and some development letters for our organization. When I have a question or need help with a report Donor Perfect customer support is very knowledgeable & understanding. They are also a pleasure to talk to! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about DonorPerfect is that it is a easy and friendly software that I learned quickly when I started 7 years ago and still love it! No big changes in the software for it to be a learning curve each time. #### Cons What I like least about DonorPerfect is that there is not an overlap in their lunch schedule if you need to reach out to them between 1:00 and 2:00. As I only work one day a week, and start very early in the morning, so to have to wait that hour if I have a question sometimes does not work for me. --- ### Newbie Here! - Overall rating: 5/5 - Reviewer: Sharon S. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Starting my new position has truly streamlined the way I access and manage information. With clearer systems and better tools, I’m able to find what I need much faster, which saves time and reduces stress. Instead of digging through multiple sources or relying on outdated processes, I now have direct access to organized, up‑to‑date information that supports my daily tasks. This improvement has made my workflow more efficient and has helped me feel more confident and capable in my role. Overall, having easy access to the right information has made a significant, positive difference in my day‑to‑day responsibilities. If you’d like it more formal, casual, or tailored to a specific workplace, I can adjust it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros DonorPerfect has been a very user‑friendly platform, especially for someone who is new to it. The layout is intuitive, and the menus are clearly labeled, which makes it easy to find the features you need without feeling overwhelmed. Even as a beginner, navigating through donor records, reports, and fundraising tools feels straightforward and well organized. The system guides you naturally from one task to the next, reducing the learning curve and helping you build confidence quickly. Overall, DonorPerfect offers a smooth, accessible experience that makes managing donor information efficient and stress‑free, even for first‑time users. #### Cons I would like to see a more robust and flexible auction platform within the system. While the current features work, the auction website would benefit greatly from enhancements that allow users to showcase items more effectively. One of the most important improvements would be the ability to add more pictures to each auction listing. Being limited in image uploads makes it difficult to highlight item details and can reduce bidder confidence. A more visually rich auction experience would not only improve the presentation of items but also help increase engagement and bids. Overall, expanding photo capacity would make the auction tool much more effective. --- ### Managing organization changes in DonorPerfect - Overall rating: 5/5 - Reviewer: Danielle S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far its been easy to adapt to this system (I have had previous exposure). The support team is incredible answer questions in a timely way via the chat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to save time by making global edits + bulk updates/imports is very helpful for an organization who is cleaning up their database. #### Cons Running reports seems a bit "clunky" at times. Although the support team is very helpful in sharing guidance for this. --- ### Great tool for non-profits of any size! - Overall rating: 5/5 - Reviewer: Fernanda R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think it is an easy tool to navigate and the support team is just amazing. I feel after 3 years using it that it keeps updating and bringing new features like the new online forms. The donor management possibilities are great and we have work to do to use it at its full potential. #### Cons There is nothing that comes to mind. I think sometimes building reports can be a bit challenging, but again the support team is always very helpful and quick. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/donorperfect-profile/reviews/?page=2) --- DonorPerfect Reviews, Pros and Cons - 2026 Software Advice