DonorPro CRM is an cloud-based customer relationship management (CRM) system that helps users identify, segment and track their constituents. The solution includes donor management, volunteer organizing, employee utilization and program delivery. It is suitable for organizations of all sizes.

DonorPro CRM includes a suite of applications designed to manage the donation processes and communication within the nonprofit. The query tool allows for custom searches on fields and groups, which allows organizations to search through donor records.

Various forms of donation are supported including sponsorships, peer-to-peer fundraising, major gifts and grant writing. DonorPro also provides integrated online giving and credit card processing.

Support is provided via phone and email for the life of a client contract, including updates and upgrades.



47 Reviews of DonorPro

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 47 reviews

April 2018

Justine from The Salvation Army

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Complicated but Helpful

Pros

Cloud access is great for donor management on the go. The cost is very expensive, but the software is easy to use.

Cons

A larger organization would have a difficult time being forced to streamline their processes. Suitable for smaller organizations.

February 2017

Amybeth from Community Partners

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2017

Excellent customer service, but...

Sadly, in spite of absolutely excellent customer support, we ultimately found that in a reasonable amount, this product simply was not what we need. However, I want to reiterate that the customer service was superb.

December 2016

Ashley from AA Consulting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Easy to use!

DonorPro is so easy to navigate! Any one of our staff can learn how to use it within minutes. It's a great tool for many nonprofits to use as a donor database.

Pros

Ease of use

Cons

Email blasts

October 2016

Kris from CASA PACIFICA CENTERS FOR CHILDREN AND FAMILIES

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Trim and Fit

This software is ideal for a small to mid-sized non-profit. Easy to learn and easy to engage the constituent it is a turnkey solution that will hit the ground running. I loved the ease with which you can perform fairly complex tasks - globally moving groups of donations from one category to another, the api to an online interface such as Constituent 360 (formerly COnvio), the setup[ of security groups and individual accounts. All of their data fields can be assigned different labels, and new ones can be created - for instance sub-appeals or packages - and they work! The level of customization is rare in the database industry. They have a simple tie in to Quickbooks as well. What tops everything is the customer service - their tier 3 support is just as accessible as their teir 1 support staff and all extraordinarily helpful and knowledgeable. I am highly impressed with TowerCare and especially their Donor Pro - constituent management system. I would choose them myself if I were to start a non-profit.

Pros

Its hard to pick one - customizable fields that still work with the query mechanism, the global change feature - powerful and easy, alongside that the ease with which you can back up and restore if you should happen to mess up (it happens), the clearly defined rules for creating user accounts, security roles, and limited accounts for volunteers. Pretty awesome software

Cons

Not much

September 2016

Tina from Community Child Guidance Clinic, Inc.


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3.5 of 5

Functionality

2.5 of 5

September 2016

Donor Pro can help you achieve your goals!

Pros

In the beginning they were very helpful and the tech support was great. I am not very tech savvy and at times find navigating the data base to be difficult.

The sales team was knowledgeable and friendly took the time to explain the packages and was not high pressure. I would recommend DonorPro to those who have donor and donor base experience.

Cons

Not available 24 hrs. While running an event things may come up and if I had a question if it was not during business hrs. I had to wait until the next day. Other than that no major issues arose.

September 2016

Molly from Community Child Guidance Clinic


Ease-of-use

1 of 5

Customer support

5 of 5

Functionality

2 of 5

September 2016

Glad to be Moving On to a New System

Pros

A nice guy once spent multiple hours on the phone walking me through the program from square one. He was fantastic and definitely made it so I was able to do my job.

Cons

The version we had was cumbersome and difficult to learn. It was capable of doing a lot, but figuring out how to do it was very time consuming. It also looked outdated and just...not all that nice.

April 2015

Michele from ALS Association Western PA Chapter

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

April 2015

Easy to use and great for our needs.

We are a small chapter of a national organization. Though we don't utilize all of DonorPro's capabilities, it definitely meets the needs of our office in terms of documenting patient info and interactions as well as donation processing. My only hesitation in giving it a perfect rating is the reporting. Not exactly as intuitive as I would like, but still gets the job done. Customer service is exemplary.

April 2015

Julie from ALS Association Greater Chicago Chapter

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

April 2015

Cultivation and Stewardship

We use Donor Pro in order to maintain records about our constituents for cultivation and stewardship purposes as well as patient database and records.

April 2015

Cindy from The ALS Association Indiana Chapter

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

April 2015

The ALS Association

We found the training so be specialized to our needs and the support we have received has been exceptional.

December 2014

Jamie from ACHIEVA


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2014

DonorPro is a wonderful tool

Pros

The customer service and ease of use can't be beat.

Cons

I have nothing bad to say about the product or the vendor. They are a wonderful company who continuously seems to be working to meet and exceed their customers' expectations.

November 2014

Alan from Hillcrest Christian Academy


Ease-of-use

2.5 of 5

Customer support

4 of 5

Functionality

2.5 of 5

November 2014

DonorPro Review

Pros

My favorite part is the Event Management module; it has really saved a lot of time and effort with our big auction events. The donation section is very good and easy to use. Pledge Reminders are also very easy to get done each month. I like that the company is local; I have been able to visit their offices for training and have always had a good experience with their tech support.

Cons

I wish the dashboard, which lets you know of tasks that are due, would open up that task when you click on it. For instance, I have many constituents making donations through auto-deduct, and I set the reminder for the deduct date, so when I click on the reminder, I wish it would open the donation screen so that I could take care of it. As far as the vendor goes, I wish updates and upgrades came more often and were more substantial.

November 2014

Dave from ACHIEVA


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2014

DonorPro is a great fundraising tool

Pros

The software is easy to use and learn. I really like the business intelligence dashboard with the DonorProGo version. Real-time information is right there for you. You don't have to be a Crystal reports expert to run reports and get the information you need. The tech support at DonorPro is great. They get back to you quickly and in easy to understand non-techie terms.

Cons

There is nothing I like least. It's a great tool, and I don't have anything that I dislike about it.

October 2014

Bonnie from SAMS USA

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

October 2014

Great customer service

DonorPro always has the customer in mind. They ask for user feedback, have donor pro user sessions and are very open to suggestions on how to make the product better. We have seen features that we have suggested and ask for implemented within the next release. Customer service is very quick to respond and is always very personal. We like that the program is very customizable.

October 2014

Jason from Warren General Hospital


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

3.5 of 5

October 2014

DonorPro User

Pros

I like the ease of the end of month reports. Also, there are good features that link the donors to each other.

Cons

It is a little slow at times when it comes to loading each individual donation.

October 2014

Gerry from Saint John's Hospice

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2014

DonorPro - Great Product/Great Service

DonorPro is an excellent low-cost CRM offered by a company with excellent customer service. I'm not a techie and can't compare to other products. But I am impressed with good customer service throughout the organization, from president to staff.

October 2014

Frankie from The ALS Association Louisiana-Mississippi Chapter

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2014

Efficient and Effective

DonorPro has a great capacity for maintaining and reporting detailed information! DonorPro allows detailed input of patient information, relationships, services provided, as well as donor and donation data. And then, DonorPro makes retrieval of that information quick and easy. DonorPro's software is designed with the final output in mind. It "asks the questions" that a user needs in order to maintain a detailed and functional database. The user can maintain detailed information on each constituent and can also view the big picture through reports and queries. Also, the training and support are outstanding! There are so many ways to use DonorPro to its max that it is a waste to try to figure out everything on your own. The ease of use is dependent upon the user's investment in the opportunities and resources that are offered. Deep, thorough training is offered regularly; and, when I hit a bump in the road, the support staff is always prompt, courteous, knowledgeable, and helpful. Every single time I have needed support, the team has responded quickly and accurately. There's not much about DonorPro that I don't like; most problems are caused by "user error."

October 2014

Richard from Toys 4 Smiles

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

October 2014

Review of DonorPro Fundraising Customer Relationship Management Software System

Versatility: The product is cloud based so I have access anywhere that has an internet connection whether or not I have my own personal computer, tablet or iPhone available to me. Just pop on someone's laptop & login to the GO version losing very little functionality from the desktop / laptop version. So far I love the Vendor because of the excellent customer service that they are providing me. Experience: So far I have no complaints about either the software or the vendor. Interested: Get a demo, or better yet get access to login and use a demo database. Try using their customer service department to answer questions during the demo phase. Ease of Use: You have to get used to how the system was built, and how to move around all the functional available. There is so much that can be customized to your own needs. Issues - All my issues have been my lack of understanding - once I know how to use it, it has worked flawlessly. Customer Support - Award winning!! I have gotten quick response to questions posed, and I find that they even offer to assist further after the problem has been resolved.

October 2014

Kelly from Florida Historic Capitol Museum

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2014

DonorPro offers just what I need for member & donor management.

We use DonorPro to keep track of all of our members, donors, and volunteers, as well as their Merchant Services to process member and donor payments. There are so many ways to use Donor Pro, but what I like best is how customizable and user-friendly it is. Also, I've NEVER had a better experience with a Customer Support team than I have each time I need help from DonorPro. I highly recommend this product.

October 2014

George from Warren General Hospital

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2014

Hospitals use of DonorPro

DonorPro has been a nice addition to our hospital development Department. The support staff has gone above and beyond and being responsive to our issues and needs and running the program. It takes a little bit of time to understand all the capabilities but the investment will be well worth your money. I would highly recommend this product to anyone looking to increase donor effectiveness.

October 2014

Sherrie from Catholic Charities of East TN

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

October 2014

Evolve 2014 was well worth the time

Donor Pro's recent webinars, Evolve 2014, were full of great content by effective presenters and were well worth attending. We will definitely watch for announcements of other upcoming training options. My only regret is that I could not choose to sit in on others that were held in tandem with the ones I selected!