DonorSnap vs Salsa CRM

RATING:

4.5

(356)

DonorSnap has 356 reviews and a rating of 4.55 / 5 stars vs Salsa CRM which has 236 reviews and a rating of 4.13 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (356)
4.1 (236)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
5 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
March 31, 2024
March 27, 2024
Pros/Cons
  • Pros

  • The support is amazing and I always get a response within a few hours or day at the most. We made the transition to using DonorSnap for online donations, which has been a success.
  • The product is easy to use and has good features, especially for the price. I like the donation management functions, e.g., customizable campaign & appeal categories.
  • Cons

  • I'll be honest: I am embarrassed to send out communications and put the forms on our website. If we leave DonorSnap for another product, it will because of the generic communication tools.
  • The titles are somewhat confusing. Hard to find reports needed.
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  • Pros

  • I love the dashboard features that give you a quick glance across the board, ease of targeting list members, and the new event functions.
  • This software is customizable and has endless features to help manage all levels of operations.
  • Cons

  • TERRIBLE response from support team. Reports are flawed, have holes, there are more workarounds to make sure that the right things are included and excluded.
  • I have repeatedly found that the text adds a return prior to completely filling a line. I have removed formatting, and it doesn't change this problem.
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Pricing Range
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$
$
$
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Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2020

Advisor Recommendations

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos