Doubleknot vs GrowthZone
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.9 / 5
4.3 / 5
Value for Money
4 / 5
4.4 / 5
Customer Support
3.8 / 5
4.4 / 5
Functionality
3.9 / 5
4.2 / 5
Last Review Written
October 21, 2021
August 28, 2024
Pros/Cons
Pros
- I love how easy it is to pull information from double knot to create roster and access information. I like that I am easily able to check registration numbers and waitlists.
- The automated features (payment reminders, etc) save our staff time, and have increased the ease and efficiency at which we register programs and receive payments from our visitors.
- It's great how one platform can be of use to membership, donor relations, programming, archive and collections, front-line, and much more.
Cons
- Back office management is difficult. Customer service and training from Doubleknot has been poor.
- From the beginning, customer service has been lacking. When the promised trainer never showed up during the initial start up, we were in trouble.
- Limited flexibility, constituent management not ideal.
Pros
- We like GZ's ability to give a good view of member activity. I like that when I am on the phone with a member, I can see their engagement, make notes, and create follow up task items.
- I love how easy it is to use, as well as the customer service. Everyone is pleasant, prompt and so helpful.
- I love the ability to control and update our website so easily. Credit card procesing is clean, easy to use, and provides a smooth transaction as well as easy of paperwork.
Cons
- We also have not integrated our billing systems and manually updating everything so that the software communicates with other programs is a pain.
- Sometimes editing communication templates and billing documents can be confusing and small changes can cause changes in other areas.
- This is confusing, you need a lot of training and not intuitive for the average user. You must be a web pro to understand the back end functions.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
