About easyTithe

easyTithe is an online and mobile giving solution for churches which enables the collection of donations through customized giving pages, kiosks, iOS and Android apps, Facebook integration and text messaging. Multiple giving methods aim to increase convenience for donors and grow donations. Flexible payment options support automated recurring giving, credit card, debit card, and ACH (eChecks) processing, storage of multiple payment methods per donor and the ability to ask donors to cover payment processing fees.

Unlimited funds and donors can be managed with easyTithe, and multiple campuses or sites are supported. A control panel enables the management and tracking of donor data. Users can generate a range of custom reports by date range, fund, trans...


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Supported Operating System(s):

Web browser (OS agnostic)

171 Reviews of easyTithe

Average User Ratings

Overall

4.06 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(81)

81

4 stars

(50)

50

3 stars

(18)

18

2 stars

(13)

13

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 171 results

August 2018

Alan from First Assembly of God

Verified Reviewer

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

easyTithe...a GREAT product!

Our church members LOVE the convenience of online and text giving! Have never heard anything negative from them about the service. On a personal level...I love the product and the personalized customer service! Thank you for providing a GREAT product and an incredible customer service experience!!!

Pros

Love how easy it was to set up and implement. When we started, we began from scratch. The folks at easyTithe helped us establish a merchant account and walked us through the process from start to finish! After having used the service for several years, I can honestly say that easyTithe provides EXCELLENT customer service. From the initial setup, to assistance with questions on usage, to helping with specific transactions...easyTithe has always been top notch!

Cons

Wish it was possible to designate to multiple funds thru text giving...in the same text message. Also, would be nice to allow ACH transactions via text giving.

Response from easyTithe

Replied September 2018

Hi Alan! Thank you for your feedback! The functionality on your wish list has been on ours as well, and we're very near completion in rolling out these exciting updates! Soon, you'll be able to give to multiple funds through text giving, as well as give through text by ACH. We're in process of putting the finishing touches on this functionality, and will be sharing more details with customers as they become available. If you have any questions in the meantime, you can reach out to our support team at support@givinghelpdesk.com and we'll be happy to help!

July 2019

Alan from First Assembly of God

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

easyTithe...brings "easy" to online giving!

Pros

I really like how simple easyTithe is to use. Set up was a snap, and when I had a question, customer service provided the answer I needed in a fast and efficient manner. Our donors also really like using easyTithe for their online giving. From start to finish, they are up and running and very satisfied and confident in the safety and security of their donation.

Cons

We implemented easyTithe approximately 5 years ago, and through the years the only negative I can say is I wish we had implemented sooner. easyTithe has given us a channel of giving that we didn't have before.

Reasons for Choosing easyTithe

We chose easyTithe over the other alternatives because of the excellent reputation the company has for customer service. It's ease of use was also a huge benefit over the others.

April 2018

Willis from The Door Christian Fellowship SS

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

April 2018

Good until the last year

Pros

Ease of use on church app online and text give and at one time the customer service

Cons

Their customer support is really, really, really bad over the past several of months it is the worst I have dealt with you open tickets and it takes over a month with no response and when they do respond they just close the ticket without completing the request. I have had major problem after major problem from deductions from wrong accounts, not depositing correct amounts, depositing donations to accounts that are not ours, not reflecting donors contributions and a list of other issue. I have spoken with customer reps they have passed me up to a manager they said would help to expedite. there was several occasions were I waited on hold for over 3 hours, finally I reached someone. We are currently shopping for over providers

Response from easyTithe

Replied May 2018

Hi, Willis! Thank you so much for sharing this feedback. We're deeply sorry for your experience with easyTithe. You're absolutely right¿support wait times were completely unacceptable this last fall. We did experience some service interruptions that impacted many of our customers, including you. While we're saddened that you were impacted by the issues, those challenges helped us identify shortcomings in our service model we have since corrected. Some of these improvements included staffing plans to ensure there are more resources to support you during the busiest times of the year. We'd be grateful to hear more about your experience and will reach out directly!

August 2019

Tamra from New Hope Community Church

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

What a huge blessing this is!

The new generation wants to be able to give on line so that is now available to them at an affordable price for the church. The software is so user friendly and I like the ability to do my reports when needed. The apps are nice and the text giving is easy. The customer support has been absolutely fabulous to work with and have met all my needs.

Pros

The ease and use of the software is great. Many options, great resources, great bundle for the price. The customer service was so easy and friendly. Our new generation prefers easy and on line which all of the software, apps and website are super easy.

Cons

While I love having the ability to create the forms the way I need them to be, I do not like to create them.

Reasons for Choosing easyTithe

It was the best value with all the features we needed for our church on line giving

August 2019

Kirk from Hampton Roads Church

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2019

Quality Online Giving System for the Price

Again, functionality and versatile features are excellent as well as user interface experience. But the back side of administrating the batch reports is a hit or miss. It would be home run if EasyTithe was able to partner with Aplos cloud accounting software so my monthly reconciliations would be better streamlined.

Pros

multiple features for administrator accounting and reconciliation, ease of use, customer services (most of the time). read below.

Cons

Many of the issues I had prior to the system and user interface upgrade have been resolved. But one thing that has been a recurring issue has been the quality of batch deposit reports over the years. The changes in third-party provider has been frustrating in regards in reconciling donor contributions with the correct fund from the batch deposits posted on the bank side to the batch deposits recorded online. It has improves since, but I would not be surprise if this issue comes up again. I hope I am mistaken and that the quality is moving upward. Also, I am still waiting for EasyTithe to resolve my request to turn off the "Convenience Fee" break-out feature shown on the batch report detail which separates the actual donor amount given and the convenience payout on top of the true contribution. It has been over two weeks now and still waiting word to reverse this function do I can close out the month of July.

Reasons for Choosing easyTithe

I do not like the name "PushPay" though I think their user-interface is more favorable. I would choose Aplos in a heartbeat since I utilize their accounting software, but their online giving platform features are not as attractive (at least not yet) as EasyTithe.