Our church members LOVE the convenience of online and text giving! Have never heard anything negative from them about the service. On a personal level...I love the product and the personalized customer service! Thank you for providing a GREAT product and an incredible customer service experience!!!

Love how easy it was to set up and implement. When we started, we began from scratch. The folks at easyTithe helped us establish a merchant account and walked us through the process from start to finish! After having used the service for several years, I can honestly say that easyTithe provides EXCELLENT customer service. From the initial setup, to assistance with questions on usage, to helping with specific transactions...easyTithe has always been top notch!

Wish it was possible to designate to multiple funds thru text giving...in the same text message. Also, would be nice to allow ACH transactions via text giving.

Again, functionality and versatile features are excellent as well as user interface experience. But the back side of administrating the batch reports is a hit or miss. It would be home run if EasyTithe was able to partner with Aplos cloud accounting software so my monthly reconciliations would be better streamlined.

multiple features for administrator accounting and reconciliation, ease of use, customer services (most of the time). read below.

Many of the issues I had prior to the system and user interface upgrade have been resolved. But one thing that has been a recurring issue has been the quality of batch deposit reports over the years. The changes in third-party provider has been frustrating in regards in reconciling donor contributions with the correct fund from the batch deposits posted on the bank side to the batch deposits recorded online. It has improves since, but I would not be surprise if this issue comes up again. I hope I am mistaken and that the quality is moving upward. Also, I am still waiting for EasyTithe to resolve my request to turn off the "Convenience Fee" break-out feature shown on the batch report detail which separates the actual donor amount given and the convenience payout on top of the true contribution. It has been over two weeks now and still waiting word to reverse this function do I can close out the month of July.

We do not have to do all the PSI

When we started with EasyTithe all the information I needed was on the first screen. Documentation of donor requests was fairly consistent. We had very few complaints from donors that they could not get set up. Still we have good matching between the deposited amount and the reported amount. The help works fairly well though response has slowed down.

Issues: Having to go to several screens to research all the information we need to complete a donation receipt. Incomplete donor information and inability to edit to include preferences when it does not pick up on donor entry. Including a donor bounced trans action in another deposit rather than separately deducted from our account. Difficulty of donors to get their preferences entered. Recently a cancelled card was charged and it completed the transaction. Still shows as approved.

EasyTithe made our transition from the envelope system to online giving exceptionally smooth. While not all of our members are ready to make the switch, the system is easy to navigate. Many people rarely or ever write checks and easyTithe is a convenient easy to use system for both the user and the church

We've used EasyTithe online giving platform at church for about seven years. They were very helpful in walking us through the setup process and our members have found the interface easy to access. We like the app-based giving link and that it is included in our package. We continue to add users and believe it has had a positive effect on our overall giving. The user interface is the best part. If it isn't easy people won't use it!

We would like to have more flexibility in customizing giving reports. The options are limited and our giving secretary has to import data and rework it a bit when she does end of year reports.

This is such a win for us as a church as giving online is the way that so many want to give, as opposed to giving in an offering bag at the church. We've recently set up TEXT giving as well and that is fantastic!

It has solved a necessary issue for us. Online giving to a church is a key way to keep engagement and income moving forward. The interface is easy to work with and the ability to give to multiple funds on the same sign-in is great. Also the ability to see your giving history is big. Additionally, being able to set up recurring donations is very important for both the church and the user.

The reporting can be a tiny bit clunky but that continues to get better. Also, it used to take forever to get someone on the phone but that is now significantly better. Hold times used to be horrendous but today they are actually quite good.

Overall I would say we are pleased with easyTithe and the components we use.

As a donor it is easy to set up and use. It is pretty straight forward. We just added the texting and it is a good feature. I like that you have a window of time that you can remove the donation if you need to make changes.

On the administering side, there have been some bugs that have been worked out that were a little frustrating. Sometimes the donor names do not show up on the batch reports, and I have even had a situation where the deposit at the bank did not have a batch report to match it. Having said that, I have not had any of these issues for several months. Some thing to still work on: the batches sometimes lag several days behind the actual deposit. Also contact information is difficult to find on the website. For some things it is much easier to speak to an actual person instead of going back and forth on a support ticket.

We received the benefit of introducing our organization, congregation, volunteers, supporters and others to a convenient, safe, user-friendly program for financial giving that has opened the door for our church to offer quality service that provides convenience in giving that many are looking for in a church today. Secondly, it allows an excellent management and integration system to further advance our tracking and efficiency.

I like everything about the program so far. It meets the needs of my organization and allows us to become more efficient in our outreach. It provides the ability for us to professionally and efficiently track online giving while also establishing another level of online outreach with those whom we engage with through the service. It provides a 2nd level of opportunity to reach new potential giving partners through marketing also. The software provides opportunity to continue building our online presence and offer secure and safe convenience to our team.

Since I don't understand the thoroughness of what can be done with the reports, I will have to say that I am not sure. Based on what I have experienced so far, I am not sure it will provide me with all I would like to do in reporting information. My opinion is out on it until I can go deeper in my knowledge of reports.

Initially, easyTithe was the solution we needed. It served us well until we were ready to bring our online giving solution under a different umbrella that included another suite of solutions we were already utilizing.

In our pursuit of an online giving solution, we found easyTithe to be the most affordable and offer the most bang for the buck. Implementation was simple and straightforward. We were pleased with how easy it was to get into an online giving solution.

Our least favorite aspect was the third-party reality of this solution. We didn't like having to link to yet another website to offer a giving solution on our website.

I like that users can utilize this software through a computer, through an app and via text. It also gives users the ability to add pictures, link your children's/spouse giving records to yours and to run reports to see how much you've given through out the year.

I don't like that you can't tell it what you're giving into via text. For example, if I want to give tithe, I can't say tithe. I just text an amount and that's it. It defaults to tithe. Doesn't seem to have much flexibility in that area.

We subscribe to EasyTithe exclusively for its iPad kiosk functionality, and it works fairly well. As an app, it is generally reliable and when there have been issues, customer support has been able to help us resolve them reasonably quickly.

The user interface for admins is not very intuitive, and seems to be lacking features. In addition, the "Forms" feature appears to be no longer supported, yet still takes up prominent space on the kiosk app.

Easy to use, affordable

easy to use and affordable .......We went almost one year without any issues...it wasn't until we grew as a ministry and were using this program on a regular basis that we started seeing serious issues

I have had 1 major issue that only was taken care of where one of my donors were charged 8 times and I was unable to see the error on the platform so I had to call customer service 3 days later because of the weekend and holiday. Over 2 days, I waited on hold for 5 hours, finally I reached someone, they said it was only something they can see and then made it to where I could finally see the charges? I was finally able to refund the donor almost a week later. I am CURRENTLY ON HOLD NOW for another issue where money has been deducted out our account. These issues are problematic and if I can't get this issue rectified immediately, our church will have to find another company

Program is simple to set up with many options. Cost is reasonable. Information for church launch is provided.

I am actually writing this review hoping to get attention to a customer issue. I contacted customer support 3 weeks ago and am still waiting for a resolution. I have actually only been responded to one time in which they said they were looking into the issue. Members are getting very irritated, I have communicated that to customer support, and that doesn't seem to speed anything along. Church members waiting 3 weeks for an answer to where their money is simply won't work. When there are no glitches, the product is convenient.

The Easytithe software is so user-friendly a person of any age can navigate through it. We have had no trouble with the service or software, and only have great things to say about the support staff. Whenever we contact the company, our issue is settled in a professional, prompt fashion.

The only part of the software we had trouble with is the MinistryOne App. We could not customize the APp to fit our Ministry structure. Our senior members had trouble connecting the App with their existing EasyTithe account.

Both online and mobile collection of donations from church members

If your looking for an online giving tool this does the job Its easy to use , they give you a link to embed on your church's website and there is a mobile app to collect donation on the phone

Their customer support has gotten really bad over the past couple of months its currently the worst i have seen out there for a US based company its actually embarrassing we send out tickets and it takes over a month with no response and when you call in you could be on hold for over an hour with no response. we are currently shopping for over providers

The mediocre user interface.

Terrible customer service when asking for help resolving issues, always long waits when you call, and then they usually just say "open a support ticket." Support tickets take weeks to resolve. Their online portal is really dated. They also have their own expensive payment processing company, deceptively called "First Data Client." This is not First Data, it is an Easy Tithe owned merchant. I know this because I went to First Data to get a quote from them on payment processing, they could reduce my processing fees by 25%, I contacted easy tithe to change and they indicated that if we use our own payment processor they would still take a 1% cut of all of our donations, why you may ask? I don't know, there is no additional cost to Easy tithe to outsource merchant services, they just want your merchant processing money. This made switching over no longer viable.

Easy Tithe has given us options in giving that we wouldn't have otherwise. Members are able to give from the comfort of their own home or by clicking a few buttons on their phone.

Easy Tithe is easy for our church members to use. We were easily able to put a link to Easy Tithe on our app and our website. Thereby making giving even easier

I dislike the 2-4 day delay in getting the donations transferred to our bank account.

The customer service is good. They always do what they can to help you, however many of the issues I have had were not things that turned out to be design flaws, and beyond the scope of their job duties.

Most of our user have had little, if any, difficulties using this software.

Reports could be more functional. For example the auto batch reports do not match up to the deposit reports for the same periods. There is a separate transaction report that must be pulled if you need to see any comments left by the donors, because comments do not show up on deposit reports. There are multiple deposit reports that must be pulled to reconcile the books. There are also multiple billing invoices that must be pulled, and 1 in particular is not even available online and can not be mailed to a PO Box. So, if you do not accept mail at your physical location you have to put in support ticket every month to receive this specific invoice.

Always organization to receive online donations

It's easy to set up a registration form. It's easy to setup and designate a fund. It's easy to manage registrations that come through the form.

Users complain often about technical errors occurring when trying to submit a donation. We are not able to manage offline donations with this software causing us to use multiple software systems.

For the most part Easy Tithe works smoothly

I like the fact that there are several ways to find a transaction. You can go to the individual's name and find a history of their transactions. Also, the deposit information by month and day is very helpful for balancing bank account.

Sometimes there is a fee taken or refunded by Easy Tithe but there is no reference to what it is and I spend too much time looking for "my error" when , in fact, it is a transaction by Easy Tithe that I was not notified about. I then have to do a "ticket" and wait for a response. Also, I don't know if individuals are notified when their CC expires, sometimes it takes the individual a month or more to realize it.

Easy to understand dashboard, and reports are organized well for end of the month reconciliation. Also nice that you can make your own tithe headings very easily.

Very hard to reach customer service-by phone or email. Also when printing reports they sometimes get cut off at the end--you have to size them down to see all info.

We are not online to use as of yet due to our own website person has not been available to do his work. Thus trying to release the system has been delayed.

Canned Reports are easy to work through and understand.

Some of the videos and tutorials do not match actual system. The older generation videos and tutorials should not be able to be accessed by newer generation login clients. Information imputed in earlier December also had to be re-entered after software upgrades. Setting up emails for contributors are not as intuitive as expected.

We have experienced a sizable increase with the volume of members utilizing easy tithe for their giving preference. It is exciting that some of our senior members in their late seventies have found the ease of use with this vehicle.

I have found it to be a marvelous tool for expedited giving. The funds are deposited swiftly and the message confirmation concerning the transaction is prompt. The process for giving is smooth and user friendly. I like the speed and efficiency of the transactions and the recording keeping. It provide portable access via online or text and help members who may be on travel. It is actually a fun experience giving in this manner.

Have not experienced any negative elements through the first year of our church using easy tithe.

Great customer service. However, there is always a long wait time for connecting with an agent.

Waiting on hold to speak with customer service. However, once you reach an agent, the service is excellent.

Having all the donor's contact information with the donation is very helpful for me as I must record all donations for a year end giving record.

I have looked for less expensive options for a merchant provider but have found that Easy Tithe provides all the necessary features that I need to record all our member giving.

Occasionally, a donation doesn't show up in a timely way when I print reports. The donation is made in the early hours of the morning and they aren't recorded in the same day as the date of donation.

Easy Tithe was not only easy to implement administratively, it also has been extremely user-friendly for our congregation.

Easy Tithe met our requirements for efficient implementation, cost effectiveness, and ease of use for our members.

We experienced no negative experiences during implementation; we have yet to identify characteristics that we do not like.