Eleo Software

Software Review

Pros

Customer service is excellent. They are very responsive to questions and provide answers.

Cons

There are not clear definition documentation regarding "all" fields when importing data. This information is very important when customizing the software to a particular organization.

Great Program!

Eleo is great and has helped us so beyond words can express.

Pros

I like how after you learn how to use everything, there's so much to do with the program. You can keep track of hours, keep a list of clientele, and much more! There's so much Eleo can be used for and I'm so thankful for that.

Cons

When you first log on, there is so much that one may feel overwhelmed and confused. However, once people spend the time to understand the basics of the program, over time, they begin to understand other aspects of the program naturally.

Eleo Database

We are using this database to keep track of donors and donations. We will be implementing grants and volunteers in the next few months. We look forward to utilizing most of what is offered.

Pros

It's a robust software, but simple to set up and use. VERY user friendly.

Cons

Reporting is good, but I'd like to be able to customize report more.

Eleo Fundraising Software Review

Pros

Love the ability to look up clients and donors with ease!

Cons

If not trained in how to navigate the program, can be difficult to pull reports and find information.

Solid Management System

Everything has been great so far! We are excited to dig into the system more and use more features.

Pros

Easy to use. Customer service has been great! We always get someone on the phone and they are willing to help you on the spot! The price is awesome! It has saved our non-profit hundreds of dollars this year!

Cons

No issues now. I haven't dug into the system enough to find anything that I am not happy with.

Pleasantly Surprised

This program is what I needed in order to do my fundraising appeal this year. It's a concise place to gather the name of my donors, their gift giving trend(both for this year and historically) as well as to keep notes about the donor.

Pros

I like the ease at which I could enter my information into the system. Additionally, the reports are very specific and easy to run. A very user friendly system.

Cons

Label function is limited. And I had issues with missing information when did my first download.

Great for small non profits.

Pros

Very good customer service and easy to use.

Cons

Does not have monthly auto donation options yet but they are working on it.

I Recommend Eleo all the time

Eleo allows my clients to track the relationship with each stakeholder - donor, volunteer, client, community contact, etc. It allows us to segment lists so we can customize our communication with each person. Nonprofits are all about relationships. Eleo is a vital tool to help you manage the many important relationships your nonprofit has established.

Pros

I have worked with and volunteered at nonprofits for the past 30 years. I am that rare person who likes databases and believes it is one of the most important tools a nonprofit can have. Eleo is easy to use, has dynamite training and support, and is super affordable compared with comparable software programs. Put the data in correctly and you will get out what you need to know to move your nonprofit forward. And if you need help doing it - support will help with that.

Cons

I can't think of anything I didn't like about Eleo. So many nonprofits are paying outrageous software fees without investing in the training to use it properly. Use Eleo, get trained and save money.

Eleo support team is incredibly helpful and always quick to respond!

Pros

Support team and "library" with instructions and screenshots of how to use Eleo features. I like the create a mailing option that automatically creates thank you letters with gift receipts.

Cons

Have to manually input all data - can't automatically upload/import from PayPal, Network for Good, etc.

Fantastic product for a low cost.

Pros

This product is super easy to use, even for coworkers for are not tech savy. If you ever had a question, their customer service team responds super quickly to assist with whatever you need.

Cons

There are a few negatives and kinks to the program. The first is that not all fields are able to be customized which makes it a little tricky trying to navigate it to fit the needs of your organization. I have encountered a few kinks in the program and mentioned it to their team and within a few weeks the kinks were fixed (i.e. not being able to soft credit a pledge payment or link a pledge payment to an event).

Excellent Value!

Pros

An easy-to-use repository for donor information. Great technical support. Ability to look at data multiple ways with the report writer. One place for all the contacts for the organization. Ability to add all revenue and expenses for events and fundraising campaigns. Integration with our email provider ConstantContact is a plus. Plenty of documentation on how to do each task. Steps you through things thoroughly. Integration with payment processor easy to set up.

Cons

Webforms are a bit simplistic. Would love to be able to use HTML to dress them up with photos and other text. Also, there is no option to ask donors to cover transaction fees. That is something our organization would very much like included.

Finally, an intuitive and easy to use software for development professionals!

Pros

Intuitive
Customer support is phenomenal
Grant feature, calendar
Easy removal of duplicates
Easy upload of excel files
Web-based

Cons

Would like to share dashboard views between staff members (e.g. share view of special reports within department)

The transition from a previous donor management to ELEO was smooth and without issue.

Pros

It's functionality has been whats most appreciated by our staff. It's very easy to run the reports you need and to see exact snapshots of where you are at with your fundraising goals.

Cons

We do not have any issues or negative comments about the software as we have been very pleased with ELEO.

Very easy to set up and use.

Easy, simple, ready to go!

Pros

Love that it is easy to set up, to integrate with previous software data, and it is reasonably priced for my small organization.

Cons

So far, (its has been less than a year, I have found nothing to complain about. Client support has been very helpful.

Great software and really easy to use....Best customer service ever!

Pros

I love using this software from Entering the information which is very easy to do and it flows really nicely and is extremely easy to use. The software allows me to access the information I need. It's designed in a logical way. The layout is great in that I don't have to guess where things are that I need to have access to. I also don't have to spend a lot of time figuring out how to do things. I love that you can access the system via the Internet and the tutorials are easy to follow and learn!

Cons

Lack of custom signature for letters and recurring donations are tricky and have to be manually processed.

One of the customer rep is really user friendly. We love it. Their customer service is amazing!

Pros

We love having all our donor records in one place. We get donations through a variety of avenues and the rep makes it so easy to input everything and search the data. And really easy to send thank you letters and donation tax receipts out. It really only takes a quick orientation to understand the in and outs of the software. And if you have any questions or concerns their customer service is great.

Cons

We honestly have no complaints! We have had a wonderful experience with the rep! We highly recommend it to any non-profit.

Great Software! Really easy to use. It saves me time in doing my work.

Saves Time. Easy to use.

Pros

Entering the information is very easy to do and it flows really nicely. Everything makes sense.
The software allows me to access the information I need. It's designed in a logical way. The layout is great in that I don't have to guess where things are that I need to have access to. I also don't have to spend a lot of time figuring out how to do things. I love that you can access the system via the Internet.

Cons

There's really nothing I don't like. It does all I need it to. I really can't think of anything that I would want to change.

The implementation process was easy and their support team walked us thru the entire process.

Pros

I have utilized The Raisers Edge, DonorPro, and DonorPerfect this software for the COST, functionality, ease of use, the quick and pleasant customer support truly makes this product unique and comparable to the much larger organizations.

Cons

The Constituent search features, do not allow you to search by first and last name together like other databases.

Eleo is wonderful for nonprofits and customer service is outstanding!

Pros

Eleo is easy to use and navigate. There are helpful step by step instructions on almost any topic and if I have a question, I get a response right away. Customer service goes above and beyond! Thank you!

Cons

Not able to create customize letters using an image of a signature. Wish we would of made the switch to Eleo sooner.

Great experience from customer service to functionality! A great low-cost solution for nonprofits!

Pros

This software is easy to learn and use. It is a great, affordable solution even for small non-profits. I can manage all of my donor activity in one place as well as track grants and manage volunteers and events. The customer service is awesome and highly accessible. A great company working hard to provide a top-notch product!

Cons

Basic fund development software. Lacks some of the bells and whistles of more expensive programs but overall great functionality.