Excellence!

We have been able to provide updated and real time reporting to both customers and funders. The software also allows us to ensure fairness in our job selection and placement processes as well as provides us with amazing payroll results and supports. As an agency we rely on the software and the providers over at CSS to make us successful and to date they have not disappointed.

Pros

The software has amazing usability and runs awesome reports. The ease in customizing it based on our needs makes it ones that makes it #1 in line with other competitors. We truly have no idea what we'd do without it.

Cons

We have no issues or complaints with the software.

Thanks for helping us!

Pros

Price was affordable. Also - it's super easy to use for staff and volunteers.

Cons

Had to call customer service to understand how to create labels for the annual appeal mailing. But they were able to answer my questions quickly and labels printed great!

Looking forward to full implementation

We were looking for a simple, yet adaptable, solution to our donor management needs. From all appearances, Eleo is going to work very well for us, and has several features that will enhance our capabilities to engage with donors and prospects.

Pros

Very flexible and customizable. The system has been adapted to our unique needs very well. The Help resources are comprehensive and very useful. Eleo support has been great to work with during the data import and implementation process. Security Permissions are outstanding!

Cons

The system runs a bit slow, even on my very robust Dell Optiplex desktop computer. But we're talking two second sometimes two or three second response as opposed to one second. I don't thing it's going to hurt productivity at all.

Limited but happy user

Pros

The flexibility in creating reports and other options.

Cons

From the limited features that I used, I don't have any negatives to mention.

Great Value Product with Excellent Customer Support

I'm finally able to see who my active members are, who has expired, who needs to be contacted, all with a few clicks of a button. We've had a database for years, but the real key to managing a database is to KNOW the data that's held within it. Eleo is helping us get to know our members and contacts more deeply than we did before.

Pros

What attracted our organization most to Eleo is how much bang you can get for your buck. This software has a lot of the same features as larger, more expensive CRM tools, but without the years-long contractual agreements, and with way more affordable pricing for a small/mid-sized non-profit like us. So far, Eleo has really delivered. We finally have a system in place for strategically reaching out to membership and generating the reports we need to analyze our success. I can't wait to see how far we can go with Eleo.

Cons

Integrations with different website platforms is somewhat lacking. For example, embedded forms don't seem to work well with WIX. Also, I'd really like to have membership sign-up forms as an option. However, Eleo's excellent team has helped us find solutions and work-arounds so far for every shortcoming.