Eleo is a cloud-based donor management solution designed to help nonprofits build donor databases, manage donor interactions, track fundings, plan events and more.

The donor database and contact management features help users build donor profiles and communicate with volunteers and supporters. The donor profiles are customizable, allowing nonprofits to capture the details relevant to them. The list building feature helps to create tailored lists for the entire contact database and initiate targeted campaigns.

Eleo can track all kinds of gifts and pledges and can send automated acknowledgments and 'thank you' emails to donors. It can accept and process payments in all forms including cash, check, in-kind, cards and PayPal.

Additional features include newsletters and solicitation emails, pledge reminders, assigning tasks to supporters, analyzing campaign performance and generating need-based reports.

Eleo offers monthly subscription plans based on the number of donor records. Support is offered via phone, email and live chat, along with online webinars and training sessions.



36 Reviews of Eleo

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 36 reviews

December 2018

Tonya from Urban Ministry

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Software Review

Pros

Customer service is excellent. They are very responsive to questions and provide answers.

Cons

There are not clear definition documentation regarding "all" fields when importing data. This information is very important when customizing the software to a particular organization.

December 2018

Delali from MyGOAL Autism

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Program!

Eleo is great and has helped us so beyond words can express.

Pros

I like how after you learn how to use everything, there's so much to do with the program. You can keep track of hours, keep a list of clientele, and much more! There's so much Eleo can be used for and I'm so thankful for that.

Cons

When you first log on, there is so much that one may feel overwhelmed and confused. However, once people spend the time to understand the basics of the program, over time, they begin to understand other aspects of the program naturally.

December 2018

Charleen from Friends of the Pikes Peak Library District

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Eleo Database

We are using this database to keep track of donors and donations. We will be implementing grants and volunteers in the next few months. We look forward to utilizing most of what is offered.

Pros

It's a robust software, but simple to set up and use. VERY user friendly.

Cons

Reporting is good, but I'd like to be able to customize report more.

December 2018

Leigh Ann from Special Strides

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

Eleo Fundraising Software Review

Pros

Love the ability to look up clients and donors with ease!

Cons

If not trained in how to navigate the program, can be difficult to pull reports and find information.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Solid Management System

Everything has been great so far! We are excited to dig into the system more and use more features.

Pros

Easy to use. Customer service has been great! We always get someone on the phone and they are willing to help you on the spot! The price is awesome! It has saved our non-profit hundreds of dollars this year!

Cons

No issues now. I haven't dug into the system enough to find anything that I am not happy with.

December 2018

Maria from Marydell Faith & Life Center, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Pleasantly Surprised

This program is what I needed in order to do my fundraising appeal this year. It's a concise place to gather the name of my donors, their gift giving trend(both for this year and historically) as well as to keep notes about the donor.

Pros

I like the ease at which I could enter my information into the system. Additionally, the reports are very specific and easy to run. A very user friendly system.

Cons

Label function is limited. And I had issues with missing information when did my first download.

October 2018

Heather from CASA of SoLA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great for small non profits.

Pros

Very good customer service and easy to use.

Cons

Does not have monthly auto donation options yet but they are working on it.

Response from Community Software Solutions of Community Software Solutions, Inc.

Replied October 2018

Our new Recurring Gifts Feature is now available for all Eleo users at every level.

October 2018

Maggie from Act Resource Development

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

I Recommend Eleo all the time

Eleo allows my clients to track the relationship with each stakeholder - donor, volunteer, client, community contact, etc. It allows us to segment lists so we can customize our communication with each person. Nonprofits are all about relationships. Eleo is a vital tool to help you manage the many important relationships your nonprofit has established.

Pros

I have worked with and volunteered at nonprofits for the past 30 years. I am that rare person who likes databases and believes it is one of the most important tools a nonprofit can have. Eleo is easy to use, has dynamite training and support, and is super affordable compared with comparable software programs. Put the data in correctly and you will get out what you need to know to move your nonprofit forward. And if you need help doing it - support will help with that.

Cons

I can't think of anything I didn't like about Eleo. So many nonprofits are paying outrageous software fees without investing in the training to use it properly. Use Eleo, get trained and save money.

July 2018

Cara from Non profit Organization

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

Eleo support team is incredibly helpful and always quick to respond!

Pros

Support team and "library" with instructions and screenshots of how to use Eleo features. I like the create a mailing option that automatically creates thank you letters with gift receipts.

Cons

Have to manually input all data - can't automatically upload/import from PayPal, Network for Good, etc.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Fantastic product for a low cost.

Pros

This product is super easy to use, even for coworkers for are not tech savy. If you ever had a question, their customer service team responds super quickly to assist with whatever you need.

Cons

There are a few negatives and kinks to the program. The first is that not all fields are able to be customized which makes it a little tricky trying to navigate it to fit the needs of your organization. I have encountered a few kinks in the program and mentioned it to their team and within a few weeks the kinks were fixed (i.e. not being able to soft credit a pledge payment or link a pledge payment to an event).

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Excellent Value!

Pros

An easy-to-use repository for donor information. Great technical support. Ability to look at data multiple ways with the report writer. One place for all the contacts for the organization. Ability to add all revenue and expenses for events and fundraising campaigns. Integration with our email provider ConstantContact is a plus. Plenty of documentation on how to do each task. Steps you through things thoroughly. Integration with payment processor easy to set up.

Cons

Webforms are a bit simplistic. Would love to be able to use HTML to dress them up with photos and other text. Also, there is no option to ask donors to cover transaction fees. That is something our organization would very much like included.

July 2018

Courtney from Arts Council of Princeton

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Finally, an intuitive and easy to use software for development professionals!

Pros

Intuitive
Customer support is phenomenal
Grant feature, calendar
Easy removal of duplicates
Easy upload of excel files
Web-based

Cons

Would like to share dashboard views between staff members (e.g. share view of special reports within department)

July 2018

Janina from Golf San Antonio & The First Tee of Greater San Antonio

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

The transition from a previous donor management to ELEO was smooth and without issue.

Pros

It's functionality has been whats most appreciated by our staff. It's very easy to run the reports you need and to see exact snapshots of where you are at with your fundraising goals.

Cons

We do not have any issues or negative comments about the software as we have been very pleased with ELEO.

June 2018

Patricia from Westchester Library System

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Very easy to set up and use.

Easy, simple, ready to go!

Pros

Love that it is easy to set up, to integrate with previous software data, and it is reasonably priced for my small organization.

Cons

So far, (its has been less than a year, I have found nothing to complain about. Client support has been very helpful.

May 2018

Mark from The First Tee of Raritan Valley

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

May 2018

Great software and really easy to use....Best customer service ever!

Pros

I love using this software from Entering the information which is very easy to do and it flows really nicely and is extremely easy to use. The software allows me to access the information I need. It's designed in a logical way. The layout is great in that I don't have to guess where things are that I need to have access to. I also don't have to spend a lot of time figuring out how to do things. I love that you can access the system via the Internet and the tutorials are easy to follow and learn!

Cons

Lack of custom signature for letters and recurring donations are tricky and have to be manually processed.

April 2018

Jamie from 2HEARTS

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

One of the customer rep is really user friendly. We love it. Their customer service is amazing!

Pros

We love having all our donor records in one place. We get donations through a variety of avenues and the rep makes it so easy to input everything and search the data. And really easy to send thank you letters and donation tax receipts out. It really only takes a quick orientation to understand the in and outs of the software. And if you have any questions or concerns their customer service is great.

Cons

We honestly have no complaints! We have had a wonderful experience with the rep! We highly recommend it to any non-profit.

April 2018

Sandra from PetLoss Partners and Compassionate Practice Veterinary Consulting

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great Software! Really easy to use. It saves me time in doing my work.

Saves Time. Easy to use.

Pros

Entering the information is very easy to do and it flows really nicely. Everything makes sense.
The software allows me to access the information I need. It's designed in a logical way. The layout is great in that I don't have to guess where things are that I need to have access to. I also don't have to spend a lot of time figuring out how to do things. I love that you can access the system via the Internet.

Cons

There's really nothing I don't like. It does all I need it to. I really can't think of anything that I would want to change.

April 2018

Beverly from Family and Children's Services

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

The implementation process was easy and their support team walked us thru the entire process.

Pros

I have utilized The Raisers Edge, DonorPro, and DonorPerfect this software for the COST, functionality, ease of use, the quick and pleasant customer support truly makes this product unique and comparable to the much larger organizations.

Cons

The Constituent search features, do not allow you to search by first and last name together like other databases.

Response from Community Software Solutions of Community Software Solutions, Inc.

Replied May 2018

Eleo has the ability to search any word in the database including multiple words such as first and last name of individuals and organizations.

April 2018

Julie from Jewish Historical Society of the Upper Midwest

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Eleo is wonderful for nonprofits and customer service is outstanding!

Pros

Eleo is easy to use and navigate. There are helpful step by step instructions on almost any topic and if I have a question, I get a response right away. Customer service goes above and beyond! Thank you!

Cons

Not able to create customize letters using an image of a signature. Wish we would of made the switch to Eleo sooner.

March 2018

Denise from UIH Family Partners

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great experience from customer service to functionality! A great low-cost solution for nonprofits!

Pros

This software is easy to learn and use. It is a great, affordable solution even for small non-profits. I can manage all of my donor activity in one place as well as track grants and manage volunteers and events. The customer service is awesome and highly accessible. A great company working hard to provide a top-notch product!

Cons

Basic fund development software. Lacks some of the bells and whistles of more expensive programs but overall great functionality.