Eleo

RATING:

4.85

(134)

About Eleo

Eleo is a cloud-based donor management solution designed to help nonprofits build donor databases, manage donor interactions, track fundings, plan events and more. The donor database and contact management features help users build donor profiles and communicate with volunteers and supporters. The donor profiles are customizable, allowing nonprofits to capture the details relevant to them. The list building feature helps to create tailored lists for the entire contact database and initiate targeted campaigns. Eleo can track all kinds of gifts and pledges and can send automated acknowledgments and 'thank you' emails to donors. It can accept and process payments in all forms including cash, check, in-kind, cards and PayPal. Additional features include newsl...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Eleo Pricing

Up to 2500 donor records: $39/month Up to 5000 donor records: $59/month Up to 10000 donor records: $99/month Up to 12500 donor records: $139/month Up to 15000 donor records: $159/month Up to 20000 donor records: $199/month

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Available

Dashboard
Slide 1 of 4

Eleo Reviews

Overall Rating

4.85

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Eleo

1 - 5 of 135 Reviews

Bill

11 - 50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2021

Best bang for your donor's buck

User Profile

Karla

Verified reviewer

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Eleo has been a super helpful tool to me as a volunteer membership chair of a not for profit.

PROS

Easy to navigate and export reports. Integrates with ConstantContact Integrates with QuickBooks Offers a less expensive and secure alternative to Paypal.

CONS

As with many software packages, it categorizes members by individuals and not also corporate with multiple individuals from the same organization. When we push the corporate member category, we'll continue to work with individuals and discount accordingly. Will also explore integrating into our website, i.e., for Board and member profiles automatically extracted from Eleo. This could easily shift to the "pro" column after consulting with Eleo and our web coder.

Kimberly

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Changed the way we work!

We had been using a fundraising database management system that was tied to a computer, not easy to use or customize and cost alot more than eleo. Once we switched to Eleo, we saw an immediate benefit to our fundraising efforts. Now that multiple staff members could access and input information from any location, it increased our ability to connect with and retain donors. With the increased use of remote work, it has increased our productivity and ability to continue to work as a team. We love the easy to use reports and the different ways to access help (videos, guides and resources - there is even a glossary!) I wish we would have switched long ago!

PROS

Ease of use, ability to access from any computer or phone, cost savings, ability to customize, informative dashboard, built in reports

CONS

no drawback that I can think of

Reason for choosing Eleo

cost

Reasons for switching to Eleo

cost savings drove the decision, but the features and ease of use sealed the deal

Erin

Non-Profit Organization Management, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed December 2018

Efficiently gets the job done

PROS

I love there is documentation of what i need and who i need it from and everyone can see it at any point in time

CONS

It was a little confusing at first to navigate but once you get into the swing of things it gets easier to use

Joan

Museums and Institutions, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

I Highly Recommend Eleo

We had another donor management program that met our needs for years, until they decided to "simplify", and then they weren't meeting our needs. Our consultant said many of their customers were using Eleo, so we decided to take the plunge. Onboarding was easy once I got my end set up, and it's been pretty intuitive to use. The library has been amazing. The only problem with it is keeping up with, say, PayPal's upgrades changing menu locations. No one can keep up with all that instantly. Again, friendly customer service saves the day!

PROS

What I like most about Eleo is the customer service. Face it, nothing is perfect. But when I run into any issue, I know I can call and a friendly voice will be on the line in moments to help me figure it out with a great attitude. And if they can't figure it out, they get a tech on the line right away. Also, the Home page is great for the bosses, they can get a fast, comprehensive picture of where we stand.

CONS

There have been a couple of issues here and there, but nothing that makes our organizaions grind to a halt. And I'm confident that my suggestions have been added to the list.

Reasons for switching to Eleo

They simplified, no longer meeting our needs. Plus, their customer service was by email only, and that can make a simple issue take a week to solve.