All Eleo Reviews
1-25 of 150 Reviews
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Bill
Education Management, 11 - 50 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed April 2021
Best bang for your donor's buck
christina
Verified reviewer
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Easy and intuitive!
Eleo is an easy to use system that allows me to track and monitor my donors. When I have needed help, the support I have gotten through email and phone has been quick and effective. I highly recommend eleo!
PROSEleo makes sense. I run a small non-profit, with no special fundraising staff, and the Eleo software ease-of-use makes it extremely valuable to me. I don't have the time needed to become an expert on the huge platforms, and eleo can do just about everything that I need.
CONSThe only issue I have had is with combining multiple gifts from a single donor for a letter. I need to have the gifts listed separately, but I don't think eleo does that.
Kimberly
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Changed the way we work!
We had been using a fundraising database management system that was tied to a computer, not easy to use or customize and cost alot more than eleo. Once we switched to Eleo, we saw an immediate benefit to our fundraising efforts. Now that multiple staff members could access and input information from any location, it increased our ability to connect with and retain donors. With the increased use of remote work, it has increased our productivity and ability to continue to work as a team. We love the easy to use reports and the different ways to access help (videos, guides and resources - there is even a glossary!) I wish we would have switched long ago!
PROSEase of use, ability to access from any computer or phone, cost savings, ability to customize, informative dashboard, built in reports
CONSno drawback that I can think of
Reason for choosing Eleo
cost
Reasons for switching to Eleo
cost savings drove the decision, but the features and ease of use sealed the deal
Erin
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2018
Efficiently gets the job done
I love there is documentation of what i need and who i need it from and everyone can see it at any point in time
CONSIt was a little confusing at first to navigate but once you get into the swing of things it gets easier to use
Joan
Museums and Institutions, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
I Highly Recommend Eleo
We had another donor management program that met our needs for years, until they decided to "simplify", and then they weren't meeting our needs. Our consultant said many of their customers were using Eleo, so we decided to take the plunge. Onboarding was easy once I got my end set up, and it's been pretty intuitive to use. The library has been amazing. The only problem with it is keeping up with, say, PayPal's upgrades changing menu locations. No one can keep up with all that instantly. Again, friendly customer service saves the day!
PROSWhat I like most about Eleo is the customer service. Face it, nothing is perfect. But when I run into any issue, I know I can call and a friendly voice will be on the line in moments to help me figure it out with a great attitude. And if they can't figure it out, they get a tech on the line right away. Also, the Home page is great for the bosses, they can get a fast, comprehensive picture of where we stand.
CONSThere have been a couple of issues here and there, but nothing that makes our organizaions grind to a halt. And I'm confident that my suggestions have been added to the list.
Reasons for switching to Eleo
They simplified, no longer meeting our needs. Plus, their customer service was by email only, and that can make a simple issue take a week to solve.
Melody
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Thanks for helping us!
Price was affordable. Also - it's super easy to use for staff and volunteers.
CONSHad to call customer service to understand how to create labels for the annual appeal mailing. But they were able to answer my questions quickly and labels printed great!
Reason for choosing Eleo
Price. Also, I met Eleo at the New Jersey Conference for Nonprofits - they were able to give me a demo of the product right there!
Reasons for switching to Eleo
Previous software was not cloud-based
Philip
Fund-Raising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
The daily tool you need to raise funds
Donor management
PROSThe cost, video library and over all help section
CONSDoes not have a video feature for donor contact
Reason for choosing Eleo
See all of the above but mainly customer service
Reasons for switching to Eleo
Too costly
Darlie
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
One of the Best ever!
We've just subscribed to Eleo for almost a year now and so far, this is the best Donor Software I've ever used. I'm very satisfied of the prompt support and friendliness of the team and the design of the software itself for an everyday user like me.
PROSPrompt customer support, affordable, user friendly, simple yet effective design for reporting.
CONSI wish that in the future, they will integrate address updating.
Reason for choosing Eleo
n/a
Reasons for switching to Eleo
Highly Expensive, poor customer support, and not user friendly
Linda
Marketing and Advertising, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Easy to use donor management software with all the bells and whistles non profits need
Customer service is great - migration from other systems is easier than expected and price is great. I would recommend this software to any nonprofit.
PROSOut of the box implementation is great! Reports that most nonprofits commonly used are included - no more queries and report exports! Eleo also tracks volunteers and events. An added plus is that the software integrates with MailChimp and Constant Contact so you can track your email marketing within the system. Also integrates with DonorSearch for a great price. Online forms are easy to set up as well. I recommend this software to all my nonprofit clients who are looking for easier donor tracking.
CONSFor some - it can be hard to give up the report customization found in larger software (Raiser's Edge) but really do you need all that customization? Why not make life simpler? :)
Reason for choosing Eleo
Pricing for Eleo can't be beat. Plus customer service and ease of use are great.
LaToya
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Love them
It's just amazing. Especially, for someone like me who can be technically challenged. Again easy to use and they ensure you are set up for success!
PROSI love this software because it's easy to use. It also has a lot of functionality. Additionally, there are user guides in the system. They have weekly trainings. You can also schedule your own personal training. What I like most is the personal touch. They reach out to you and you can always get a hold of someone.
CONSThere is nothing. I don't have any complaints!
Reason for choosing Eleo
I liked the price, ease and customer service.
Suzanne
Health, Wellness and Fitness, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Best, easiest to use and least expensive of any donation tracking software I've tried
Eleo makes it easy to get support--both initially and long term. They work with you extensively at the beginning to help get you started, then they are there on the phone for quick questions in the future.
PROSIt's very easy to use for all the basic features. As I got more familiar with it, I started using the advanced features such as adding a custom data entry field, and uploading my new donations vs manual data entry. It also integrates with Quickbooks Online if you prefer. The way I do our books made this feature not quite right for me, but I can see it being a great feature for others.
CONSWhen manually entering new donations, it's a little cumbersome to have to search for the donor, open the donor record, then click on gifts, then add a gift. When I have a lot to enter, it's irritating. But I decided to just upload the new deposits. All you have to do is have a routine Excel spreadsheet and enter your donations quickly there. I routinely have a current downloaded list from Eleo with all the donors account numbers. I add the account number to the donation uploads, then upload the file. So quick and easy.
Reason for choosing Eleo
I looked at 3 or 4 different products. Eleo was the first one where I looked at the way their menu worked and immediately saw how easy it was to use.
Reasons for switching to Eleo
I wasn't going to pay over $2,000 per year for a product that was ancient, cumbersome, and clunky. Plus, they were so aggressive. They wanted to lock you into a contract that was extremely difficult to cancel. Eleo is month to month, no pressure!!!
Penny
Primary/Secondary Education, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Thanks to Eleo, we are organized!
For twenty years our organization got by with incomplete spreadsheets and scattered files before finally moving all of our donor records to Eleo. Even tiny organizations need Eleo! We can now track trends in giving. We can send email and personalized printed letters with ease. Our tech-adverse founders now see the value of a donor management system, and Eleo was the user-friendly vehicle that took them there. Eleo's customer service is the key: our questions and concerns are answered almost immediately through a personal email or phone call. We definitely recommend Eleo!
PROSAs a very small local nonprofit, we needed donor management software that was easy for 1-2 people to administer. We needed something efficient and easy to learn at an affordable price. Eleo was the answer. The stellar customer service and training is personal and fast. Database entry is intuitive and data is easy to manage. We especially like the customizable webforms (contact, donation) that easily integrate into the databases. We seamlessly correlated our Braintree and MailChimp accounts with Eleo. Eleo is perfect for tiny organizations like ours. We have a robust management system with a price we can afford.
CONSThere is one feature I hope Eleo will be able to add someday. I would like to be able to create videoclips to send to donors through Eleo. Just the ability to upload videoclips to Eleo would be a nice feature.
Reason for choosing Eleo
Price, ease of use
Kaleitha
Civic & Social Organization, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
A great CRM system!
The Eleo support staff is responsive, patient, and knowledgeable throughout the data migration process and beyond. They are always available to answer any questions and direct us to further resources or free personal training sessions if necessary. Eleo also offers occasional webinars to break down various aspects of the system. These Inside Eleo webinars are invaluable with clear and easy to follow presenters and information. The sessions are recorded which makes it great for revisiting when needed.
PROSThe system is very easy to navigate and use. It encompasses all the types of data that we were looking to manage, including donors, gifts, grants, events, volunteers, and members. The migration process was simple and overseen by an Eleo support person at no cost. This person was very attentive and patient along the way as we prepared our data for import. The system is easy to customize to fit the needs of our agency and we have added several fields to capture exactly the data that we want. The company is also open to suggestions for features we would like to see added to the system.
CONSSo far we have found nothing that we dislike. We are still fairly new to the system.
Reason for choosing Eleo
The Eleo system seemed to host the greatest number of records for the best price while still offering all the aspects we were looking for in a system (grants, gifts, events, etc.). It integrates with other software we use such as PayPal, QuickBooks, and MailChimp. Eleo also offered an Opportunity Grant to allow more non-profits access to donor management systems. This really spoke to us and seemed very much in line with the work we do in the community.
Beth
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Best Product and 5 Star Customer Service
We love dealing with the people at ELEO!
PROSELEO Online Donor Management is the best. It has enabled us to find numerous volunteers for our organization. It is easy to create links that are easily added to emails, Facebook and our website to help us collect and document our donations, not to mention having reports available at a moments notice.We love being able to make notes about donors to help us remember relationships and other crucial bits of information. But the best thing is the Customer Service! They are always knowledgeable and answer the phones with smiles on. They are always able to help me to answer any questions that I might have.
CONSThere is nothing I can think of. I do, however, know the people there are constantly working to make ELEO better every day.
Angela
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great affordable database for Non-Profits!
We are thankful to have Eleo as the price and database capabilities fit our budget for a small non-profit like us. The support team has been very friendly and helpful. They are always willing to work with us and train us at any given time. We have been able to keep better records of our donors and pull reports based on their support. This capabilities has helped the organization excel and grow!
PROSEleo has helped the organization become more efficient. Each program campus is able to keep up-to-date records of their volunteers, participants and donors. It has also been a great tool for keeping track of the Fundraising Events (guests count, expenses and much more). Eleo's monthly price was unbeatable compared to others!
CONSCapability of customizing some of the reports. Need to create more filtering options. Several times I had to reach out to the Eleo team for assistance as the reports had to be done in their back end.
Reason for choosing Eleo
Pricing and functionality of database system
Hilary
Entertainment, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Incredible Product, Especially for the Price
This software is fully functional, with all modules included in the price. No having to pay for adding in a volunteer module, and events module, a grants module, etc. It's cloud-based, and there is no limit to the users. The support from ELEO us absolutely SUPERB! Call, get a person, get an answer. They don't charge you extra for it. They provide lots of training videos and documents as well as offer one-on-one trainings by request... none of which they charge for. They also didn't charge for the initial import/transfer of my data from our old software. Couldn't be happier. This is an amazing piece of software, especially for the price.
CONSI'm still relatively new to this product, so any 'trouble' I'm having may very well be yet my own lack of understanding on how to do something. I do wish it switched from one screen to the next more quickly, though. Minor issue when compared to all the positives.
Reason for choosing Eleo
Bloomerang, Arreva Exceed Further, Keela, Charity Proud, and Neon CRM.
Reasons for switching to Eleo
Exceed Basic was a desktop software and not fully functional. Limited reporting, limited modules, etc. The only way to get better reporting and modules was to switch to Exceed Further a cloud based version which was waaaay out of our price range.
Nancy
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Eleo Has Everything You Need
n/a
PROSEleo is very easy to use. As a new user and non-tech person, I have been able to teach myself how to use Eleo. When I do contact the support team they are very quick to respond and happy to help. At previous organizations I have used Raisers Edge and Bloomerang. I find Eleo much easier to use and it is a fraction of the cost! I have not found anything that Eleo is missing in comparision to the other software programs.
CONSOnline webforms are very basic. I would like to see a nicer donation form.
Diane
Music, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Ease of use and live support
Our donor retention has increased. very quick process to send donor acknowledgements.
PROSThe software is intuitive, not a huge learning curve which is a plus. The best thing about ELEO is that I can call support and speak to a live person.
CONSWe would like to integrate with our desktop QuickBooks program.
Reason for choosing Eleo
Live phone help.
Jabeen
Civic & Social Organization, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Eleo has been a lifechanger for us!
We were previously using an Excel sheet to track thousands of donors *cringe*. Unfortunately, most donor databases were way out of our non-profit budget. Eleo is not only affordable, but was incredibly user friendly and quick to learn. On top of that, the customer service is fantastic. I receive a check-in email from one of the staff on a regular basis and if I have questions, she promptly provides an answer!
PROSThe reasonable cost (especially compared to other databases) and ease of use/quick learning curve.
CONSIt would be nice if we could use the internal thank you feature by uploading our logo and customizing. However, we are still able to do this with a mail merge, so it's not a huge loss.
Julie
Broadcast Media, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2019
Very satisfied!
Eleo has been a very good choice for our non-profit. Once the information base was in the system, it has proven to be an efficient and time-saving way of tracking our gifts to this organization.
PROSEleo is easy to use and has all the information so easily accessable. The thing I like most about this software is the availability of the information for each contributor. I glean information from the contact info as I record the current gift. This saves me time and makes the statistics more accurate.
CONSThe only thing I wish was a bit different, is that I wish we could add a couple of specific information tidbits to each contributor's gift (I.e. who the gift is in memory of). We have found ways to make this work, but it is a little more cumbersome.
Tom
Machinery, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Looking forward to full implementation
We were looking for a simple, yet adaptable, solution to our donor management needs. From all appearances, Eleo is going to work very well for us, and has several features that will enhance our capabilities to engage with donors and prospects.
PROSVery flexible and customizable. The system has been adapted to our unique needs very well. The Help resources are comprehensive and very useful. Eleo support has been great to work with during the data import and implementation process. Security Permissions are outstanding!
CONSThe system runs a bit slow, even on my very robust Dell Optiplex desktop computer. But we're talking two second sometimes two or three second response as opposed to one second. I don't thing it's going to hurt productivity at all.
Reason for choosing Eleo
It has the best array of features and support to match the needs of our organization.
Reasons for switching to Eleo
Salesforce Nonprofit Success Pack is a great product but requires more administration and customization resources than our enterprise has available.
Maria
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great service !
I really enjoy using Eleo super easy to use .
PROSI use Eleo Daily i like how Eleo keeps track of the Thank you letters I have to send out.
CONSI don't like that im not able to select certain features that I really need for special reports.
Kate
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Excellent product and support
Eleo is very easy to use. A lot of it is intuitive but there is plenty of information in the knowledge base. The integrations to Constant Contact, Stripe and QuickBooks were essential for us. Their support is outstanding! I get a very quick response and they are always willing to answer questions. I don't feel like I"m lost in a call center.
CONSI haven't found anything yet. Although the webforms are relatively easy, I'll need to spend time on learning to finesse the customization.
Reason for choosing Eleo
Value, ease of use and support
Alexis
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
I love Eleo
Excited to dive deep into this system and see how our donor system will grow with Eleo's help!
PROSI love the built-in support mechanisms- being able to make notes about how to use each page for other users, library with step by step instructions and a support button live support! Eleo treats each customer fairly in terms of support and features regardless of client size and pricing level- very important. Eleo will import all of your initial data for a free- this feature is usually a huge fee! I love that to do list and calendars can integrate with my Google account. The Grant Management section is nice and easy to use. Overall, this program is ideal for anyone! Thank you Eleo for creating such a great system!
CONSSo far, I have nothing to complain about! It is not the prettiest system in the world, it is very basic but in the end that simple look makes it easy for anyone to use.
Karen
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Organization and Ease
Organization of donors into one area and consistency in coding has been extremely helpful to our organization, however we have chosen for one person to enter data. The process of donor recognition/thanks has been greatly simplified for us by using Eleo.
CONSIn working in Eleo, the system is extremely slow to load. We have not yet utilized all aspects of Eleo such as volunteer management and the calendar, and question whether that is the most effective way to manage for our organization.