Engaging Networks tools enable HRC's team to customize our web pages, advocacy pages and email campaigns to look and behave exactly as we want. This has boosted conversion rates on all of our donation pages. Our very first year-end campaign after switching to the new platform produced a three-fold increase in the number of monthly givers acquired.

Data and reporting is always an opportunity with any platform. Engaging Networks has been great with helping us connect tools to help increase our advocacy and reporting.

So many modern eCRMS are mired in a compromise of ease-of-use and sophistication. How do you make a powerful fundraising and advocacy platform that is easy to use? That has been the ongoing challenge Engaging Networks has focussed on in the development of their tools. Here, there is very little compromise, and that is because of the constant investment in new platform features and optimizations that they make multiple times a year. There is no other platform that we've supported that has been able to keep pace with the needs of their clients and the dynamic nature of the NP sector.

The marketing automation tools are generally very good and fulfill most use cases, but other platforms have more robust logic and pathing tools. I understand that this, along with email marketing is on the roadmap for improvement soon. An improvement on testing marketing automations before production would also be useful.

The staff at Engaging Networks are always incredibly prompt in getting back to me. The staff is helpful and reliable. I wish I did not need to talk to them as much as I do, but at least they are pleasant to work with!

In my opinion, there are limited features to EN software. Running reports is always a pain. It's just not very user-friendly.

The quality customer service is the main selling point for us from Engaging Networks. They are incredibly responsive and personable – they know us all by name just as we do them. They have monthly check-ins with us to ensure the software is working and that we are utilizing all the tools offered. They offer quick and helpful support via email or phone and have really handy guides and webinars online for training and onboarding. They roll out new updates and technology every quarter, and they provide all the support you would need to be able to keep up with the pace. I can’t recommend them enough in this regard!

Engaging Networks is always innovating, which allows for us to keep up with trends to maximize revenue and make it easy to engage our supports in the issues they care most about. Their user-friendly features in building pages and emails is top notch. They are ahead of the curve in terms of marketing automation, which makes creating sophisticated user journeys possible. They make personalization and complex segmentation easy to achieve.

Not much that they don't offer, can't really complain! We use a developer to create all the code for our action alert and email templates, so I'm not sure how ready to use EN's email and page templates are out of the box.

My overall experience is hugely positive. I’m able to create exciting, aesthetically pleasing and engaging campaigns with minimal effort.I can easily share these on our emails and social media.For the end user, they are step by step, and easy to engage with.

Engaging Networks allows us to effectively launch online petitions and advocacy efforts. It’s a simple and easy to use tool for the end user giving a straight forward experience and easy to follow process which has led to strong engagement from our user base.Whenever we have encountered problems, which are rare, the customer support team have been phenomenal - answering the phone in a matter of moments and everyone I’ve spoken to has been so knowledgeable and effective at resolving the issue and I always feel comfortable when I call to ask a question. We have used the site to launch campaigns on pay rises, cost of living and re-banding of healthcare workers in the UK. It’s a great tool and we continue to see results.

It does take a little bit of time to get used to some of the “quirks” of the platform. Sometimes the interface isn’t the most intuitive, but we have templates set up to try and mitigate against that.Equally, as above - their customer service is truly some of the best I’ve experienced, whenever I’ve had a problem they’re a phone call away.

Excellent customer & tech support, recognised and relatively to use simple platform which is updated regularly and (more so today) very user-friendly

- The new page builder module and the CMS elements of it - CARE integration and customisability of the output - First class support from customer service - Added additional field types in the form component i.e. Date, etc - Interconnection between different types of campaigns i.e. the way advocacy campaigns forwarded to fundraising campaigns with data - Comprehensive export feature with lots of filters - Ease of including supporter information onto pages - Facility to upload our own contact data set

- The new page builder is buggy at times on different browsers i.e. message block throws error on chrome most of the time - The way EN styles are injected i.e. would be ideal for us if EN styles aren't injected after our styles, at the moment EN styles overrides ours in templates - The ability to clear test data before going live, for some reason this was removed from page builder built campaigns - The was messages are implemented, at the moment the output is Iframe content (when HTML format is used) which is hard to style etc - There isn't a way to see all the components saved in library, leads to lot of duplicate blocks - The inability to add labels/headings within a form block, for example, to separate sections within a form or to label question numbers - Can't add default copy to text area (placeholder text)

I love how Engaging Networks centralizes all of our data so that we can start to look at patterns of support in our network. We can really start to see all of the different ways that our community is interacting with us so that we can better tailor our campaigns to their tastes and needs.

Engaging Networks is always growing and evolving to offer the very best product based on client needs. With the dashboards and visual reports, all the information is truly right at your fingertips. It is really elevating our fundraising, advocacy, and email marketing capabilities! The newer page builder and marketing automation tools are game-changers.

Quite a bit of development investment is required to make the pages look modern and unique, and a lot of technical knowledge is required to get full use of the software.

The interface makes it quite easy to navigate. It is intuitive. The continuous upgrades to the functions available to the user makes is key.

The training associated with the software needs to be a bit more robust. There are various approaches in making this software and its functionality better suited to the needs of an organization. To identify the best way forward needs more involvement from the EN team upfront.

I've been using Engaging Networks for a few months now and while it still has a few quirks to it, the development team is rapidly turning out new functionality that have been huge improvements across the board.

We are fairly new to the platform but the tool has a robust set of modules for fundraising and offers great support. The thing we like the most is that they are always innovating and creating new tools to help us get the job done.