--- title: "Blackbaud eTapestry Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Blackbaud eTapestry. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Blackbaud eTapestry is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/etapestry-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nonprofit Software](https://www.softwareadvice.com/category/4280-nonprofit/) / [Blackbaud eTapestry](https://www.softwareadvice.com/nonprofit/etapestry-profile/) / Blackbaud eTapestry Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/etapestry-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/etapestry-profile/alternatives/) # Blackbaud eTapestry User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 208 ### Secondary ratings - Ease of use: 3.4/5 - Customer support: 3.9/5 - Value for money: 3.5/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 75 reviews (36%) - 4 stars: 73 reviews (35%) - 3 stars: 35 reviews (17%) - 2 stars: 16 reviews (8%) - 1 star: 9 reviews (4%) ### Most mentioned pros - All the integrations with other platforms was especially helpful. - Etapestry was very user friendly and simple to learn. - eTapestry is a great tool for volunteer tracking, event tracking, donation tracking, and in-Kind tracking. ### Most mentioned cons - Not easy to figure out how to run reports/queries, and need to pay couple thousands dollars a year to just learn how to use those features. - Running the most basic of donor reports is incredibly unintuitive and convoluted. - I did not find this program very simple for receipting donations as they came in with monthly receipts as well as year-end receipts. ## Blackbaud eTapestry customer reviews Showing reviews 1-25 of 208 (page 1). ### Tied into a contract even though I wouldn't use the system - Overall rating: 3/5 - Reviewer: Linda C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered This was our first try with donation software and I tried it because it was free. But then we were tied to a 2-year contract and I hated it so much we switch to another platform and I still needed to pay for it. It was quite frustrating. The reports were the hardest part. Everything about the system just seemed to be more difficult than it needed to be. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It was initially free through TechSoup and we didn't have a software package so I thought we would try it. #### Cons The reports function was awful. I never did understand how to generate reports. It also was more technical than I had the aptitude for. --- ### Pro for Donor Management, Con for Event Management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. While eTapestry has helped us make sense of a lot of data and history, it is very difficult to learn how to use and train new employees on. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the data it stores about our donors and the various ways we are able to report on the information, #### Cons I find the donor facing event platforms very dated and confusing. --- ### You can't ask for a better donor management software package - Overall rating: 5/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used so many different donor management software packages throughout my career and I have never been so pleased as I am with eTapestry. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is a pro when it comes to eTapestry. The layout is very user intuitive and easy to understand. You can truly dive in and really get a huge bang for you budget almost immediately. #### Cons The only con I can think of for eTapestry is that there isn't a mobile app for the software. I would love to be able to check information when not at my desk. --- ### eTapestry Customer Support - Overall rating: 5/5 - Reviewer: Amber B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used unspecified for less than 2 years - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered I was hired at Neighborhood Healthcare 3 weeks before its largest fundraiser of the year. I needed to learn eTapestry quickly to accurately update the database with event purchases and I needed my data entry to be fast. Customer support was my go-to, they answered questions over their chat module, emailed me white papers on best practices, and shared detailed instructions on how to be most efficient with our database. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Customer service was fast, knowledgeable, and respectful. I never felt like I was asking a dumb question and they always had an answer. --- ### eTapestry Makes Organization Easy for Nonprofits - Overall rating: 5/5 - Reviewer: Amelia C. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used unspecified for less than 6 months - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered I have used the software in my work for a nonprofit 501 c 3 organization. eTapestry has a clear, intuitive structure that is also easy to personalize. I feel like information that before was spread out over our intranet, email marketing software, and donor database system is now together in one place for streamlined communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 #### Pros Easy to use, offers personalization, organizes complex information simply #### Cons The "Help" section can be confusing. You can easily end up looking up with answers that pertain to other Blackbaud products and tracing your way back to eTapestry specifically can be confusing. --- ### Too Many Limitations - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you are only dealing with donations, this may be a good option for you, but I work for a membership organization, and not long after I was hired, I convinced the organization to scrap eTapestry for something better suited to our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros This database is easy to use. If you've ever used another donor management system, you'll find it pretty intuitive. You can build decent queries and create tons of data points you want to track. #### Cons Everything has to be done manually, and it can take some time. I wouldn't recommend this to a membership organization because of the time involved logging renewals. There is also a really not so awesome template you have to use create all of the products you want to offer, including donations. It's a hassle for the organization and the donor. --- ### eTapestry Non Profit Review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very cumbersome and took a long time to learn all the aspects of the software. I still do not feel like we were able to utilize the system to its fullest potential. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Accessibility and ease of data entry. I also liked the templates that were available for newsletters, emails and etc. #### Cons Creating reports was not user friendly. --- ### I've used eTapestry for five years. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's almost infinitely customizable and is pretty powerful. If you know how to use it, you can track and report on really good data. #### Cons The software is stuck in the 1990s in terms of its design and technology. It can be very slow and is terribly unintuitive for a new user. --- ### Caution-could be good-could be bad - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The software at its basic form works well with little maintenance. #### Cons The customer service is extremely unprofessional and you have to make sure you push to speak to someone who knows what they are doing. --- ### eTapestry Blackbaud Software - Overall rating: 4/5 - Reviewer: Karen Ann T. - Verified reviewer: Yes - Product usage: Used unspecified for less than 6 months - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered We use eTapestry as a software relationship building and donation tracking device. We are quite pleased with the software and are sharing our successes with you because eTapestry is an easy and affordable database for our organization. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros Ease of use, versatility, and access are pro's to the eTapestry software system. #### Cons Sometime because this is a cloud based system, there are timing issues. --- ### eTapestry - A medium weight solution for Donor Management and Receipting. - Overall rating: 4/5 - Reviewer: Larry F. - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been impressed with the solid support team eTapestry has. The online chat has been very helpful to me, and the specialists I have chatted with have always been knowledgeable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros eTapestry has lots of power to get things done. It is cloud-based, so there is no need for the user to worry about upgrading the software or backing up the data. Queries are very easy to produce, and exporting the results in reports, PDFs or excel is a snap. You can design your own forms so that your website can talk to eTapestry easily. eTapestry works equally well on desktop computers, tablets and cellphones. This is very helpful for fundraisers who are on the road. #### Cons If you are downsizing from a more robust package such as Raiser's Edge, be prepared for a loss of flexibility - for example, queries in eTapestry lack some of the power that Raiser's Edge has. When comparing what you get "out of the box" with some other solutions, you will find that in order to keep costs down for the average user, eTapestry is very basic. To add in eCommerce, donor logins, advanced email, etc these are available, but as an add-on pricing. This can make it more expensive than other products that have all these features to start with, so you should be aware of what your real needs are before committing to eTapestry. --- ### eTapestry: simply the best product out there - Overall rating: 5/5 - Reviewer: Joshua D. - Industry: Hospital & Health Care - Product usage: Used unspecified for less than 6 months - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros The eTapestry system is by far the best we've ever used. There are many things to like including: the dashboard with its sophisticated look that integrates all of the important information in on place, which makes it simple to focus on important things like delivering programs. Our old system didn't work well, especially when we needed to pull information from it. Reporting in eTapestry is quick and it looks really professional. So far, everyone we've had to provide information to, such as accountants, counselors, and so forth, are really impressed with how the information is presented to them. Last but not least, the diy forms are a godsend. They've raised us to a whole new level in regards to our tax receipting, registration forms, and mail outs! Perhaps the greatest thing we've enjoyed using eTapestry is the caliber of service we've received from every member of the team. #### Cons So far there's nothing we don't like, but I do have some suggestions. First of all, for the diy forms, we are using one for program registrations that have a fee - the donation form seemed to be the best fit. It would be ideal for us if we could either change the wording from "donation amount" and "donation frequency" to "payment amount" and "payment frequency", or provide us with the options for wording because we don't want those who are registering to be confused about the fee because it's not a donation. Secondly, in the diy forms, where we have multiple options for users to check off, it would be ideal if we could create columns so that the form isn't too long. Finally, because we are using some of the diy forms for program registrations and we deliver programs to families, it would be ideal for us if we could have a form where participants could put in the names of their family members and those names would generate separate constituents in the database. For instance, a mother signs up for a program with her two kids. All have the same contact information, but the health information is different for all three. Currently, people have to do the form several times - once for each family member. --- ### An Investment for Growth - Overall rating: 4/5 - Reviewer: Ellen M. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered This review was solicited by eTapestry's marketing department. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I appreciate that the product is part of Blackbaud's empire of services for the sector, so you can assume that much of the functionality is based on best practices. It has a nice graphic interface. I really appreciate the DIY form features that allow us to collect information on not only donors but volunteers and other constituents. It's been a phenomenal transformation in our ability to track our supporters and empower the board with good information. The automatic address updates we completed before our annual fund appeal resulted in an increased in renewal rates for our lapsed donors, which effectively paid for the subscription for the year. #### Cons For an organization with a smaller budget, the software investment is expensive. We were fortunate to receive a 30% discount for our first three years, but as we look to renew in the coming year, I think it will start to become more painful to pay for this operational utility. It took a significant amount of time to learn how eTap works. I was initially stunned by the costs of eTapestry's video and in-person training programs and the knowledge base is a little funky to use. Their customer service staff on chat have been super helpful, however, and that's become my go-to for answering questions. They do have free resources for training, but they are basic. --- ### Hasn't been updated since 2006, not worth your time - Overall rating: 2/5 - Reviewer: Sabal A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It's cheap if you're a small non profit. #### Cons Blackbaud will sell you on products but won't deliver. Don't expect to get much out of eTap other than a headache #### Reasons for switching to Blackbaud eTapestry Salesforce is technically free for non profits and is able to provide much more --- ### A great starting point for small nonprofits! - Overall rating: 3/5 - Reviewer: Evan R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Good, but no the Best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Ease-of-use was the best component of the system. When I was hired on by my organization in 2014, they had been using the system for a number of years already. People knew what tools they need in the system, but did not invest in further exploration of resources until I arrived. It was fairly intuitive though. #### Cons The pricing was based around Contacts/Accounts which was not good for us as we have had rapid growth. Moreover, at the time, it did not integrate well with other systems we were purchasing. Our goals was to build out a seem less network where our data flowed in a way that made sense from Accounting to Marketing. eTapestry would have left us with few options. --- ### eTapestry Great for Small to Mid size Nonprofits - Overall rating: 5/5 - Reviewer: Cherylyn M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Appreciate the pricing for this tool to track and manage our donors. Highly recommend for small and mid-size nonprofits. Easy to learn. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexibility of donor records is important and works well. Tagging donors in multiple different ways always our nonprofit to track and communicate in ways that are important to the donor. #### Cons Would like to see improvement in the communications features - templates are clunky to work with and designing own templates is challenging. We end up creating image in outside tool and then import it in. --- ### Decent donor software for medium-sized nonprofits - Overall rating: 3/5 - Reviewer: Nathan H. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's too complicated for small organizations and not robust enough for large organizations. Since bought by Blackbaud, it seems to have been de-prioritized in terms of features, upgrades and design. Customer support is very good - but you'll need them on speed dial. Great people, great company - but this produce needs a little more TLC. Email marketing function is almost un-usable in today's mobile environment. No moves-management function, etc. 'Entirely customizable' means you have to build your own systems within. Great for basic donor info and gift tracking. Took us a couple years to 'right-size' it for us - and even then, when you have more 'work-arounds' than original offerings, you wonder if there's something better. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Customer service #### Cons Old design, clunky, not intuitive. --- ### Should have done this long ago - Overall rating: 5/5 - Reviewer: Molly R. - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered The customer service has been top-notch. I'm a very satisfied customer and have already spread the word about Blackbaud and Etapestry to my colleagues in the nonprofit field. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Etapestry makes it easy for me to have all of my important donor information in one comprehensive spot. Pulling reports, adding content and getting an at-a-glance look at where my financials are coming from have been an essential part of my strategic success. #### Cons There is definitely a learning curve, as there is for any industry-specific software. Working in the nonprofit field, it's hard to find time to learn everything there is to know but I'm confident that the more I use the software, the more second-nature it will become. --- ### eTapestry for non-profits - Overall rating: 4/5 - Reviewer: shannon s. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. eTapestry is very useful for even small non-profits in terms of moving donors through cycles of giving and being able to thank them appropriately and within a good timeframe. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For me, the best thing about eTapestry is being able to use it from anywhere and not worrying about site licenses or purchasing updates. #### Cons It can be quite hard to move data over into eTapestry due to a lack on intuitive functionality. However, the customer service is quite easy to use and they have been able to help me/my staff every time. --- ### Before and after Blackbaud - Overall rating: 3/5 - Reviewer: Monica d. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. eTapestry has become a tool that can rival any of the more expensive CRMs in the market. The only big step back is that it now belongs to Blackbaud, which has decreased the quality of its customer service. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It is user friendly for the nontechnical staff when looking for and updating information. #### Cons Not that friendly for extracting information (querying and reporting features). And since Blackbaud bought it, its customer service has become bad and unreliable. --- ### eTapestry Likely Good for Larger Organizations - Overall rating: 3/5 - Reviewer: Emily D. - Industry: Primary/ Secondary Education - Product usage: Used unspecified for less than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2.5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros eTapestry has a responsive customer service team. Whenever I had an inquiry, someone was there to answer my questions. Once I was speaking with a sales associate and had a question the associate could not answer. The associate passed my question on to a customer service representative and the rep called me within a day to help solve my problem. #### Cons eTapestry has many options for managing large databases. This is wonderful for large organizations, however, ours is a small non-profit. We have two fundraisers and fewer than 1000 prospect records. eTapestry was too complicated for our needs and therefore ended up only being useful for data storage. Another issue arose when we had staff turnover. Product knowledge left with former staff and training for eTapestry would have cost 150% more than our annual eTapestry costs. Training was just too expensive and, as a result, we did not utilize eTapestry as much as we could have. --- ### Painful learning process - Overall rating: 3/5 - Reviewer: Julie S. - Industry: Philanthropy - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Etapestry needs to be more user friendly. 9 out of 10 times their chat can't even help, and I have to wait for a higher level and sometimes they need to get back to me, which they eventually do, but too much time wasted. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Generating letters off of each donation. Being able to run queries. I like the address updates and a lot of the user defined fields. #### Cons Way too many layers/dynamics. Next to impossible to figure out many of the compound queries without help. --- ### Great donor relations CRM with great flexibility and adaptability - Overall rating: 4/5 - Reviewer: Andrew S. D. - Industry: Civic & Social Organization - Product usage: Used unspecified for unspecified - Reviewed: January 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros eTapestry offers a first-rate, flexible CRM with every function necessary to create and manage the organization's connections. Coupled with great customer service, eTapestry offers a CRM that can be adapted and created specifically for any nonprofit organization. Offering both standardized and custom query options, eTapestry allows the user every opportunity to get to the information needed. Additionally, eTapestry offers tremendous system integration. Via forms and a QuickBooks connection, eTapestry integrates with your website and reduces unnecessary and redundant input. #### Cons While mass emailing components (Delivra) are less aesthetically pleasing "out of the box" than Constant Contact or other email marketing tools, eTapestry allows for Constant Contact integration if one would like to use that product instead. Additionally, CART functionality (the area where one can sell merchandise) needs to be updated to allow for greater customer flexibility and usability. eTapestry needs to allow its customers more creative license so that forms, etc. can be updated more quickly to match websites. These are ancillary issues that eTapestry is constantly working on. --- ### eTapesty - Overall rating: 5/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My organization needed a better and more intuitive way to track our donors, increase our membership, provide engaging reports for our Board and integrate our website in our fundraising efforts. After MUCH research, we made the switch to eTapestry and have never been happier. The product itself is very easy to navigate for all users of various levels of experience. The reporting functions are exactly what we were needing and our Board feels more involved and up to date in all of our fundraising efforts. the ability to integrate into our current website is also a relief as we have seen an increase in online donations because of the ease of use and promotion. After struggling with several different databases, we are so glad to have finally found a perfect fit and "new member" of the team! The support staff is always VERY knowledgeable and eager to help, too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros reporting, ease of use, integration with our website, goal reminders, etc. #### Cons nothing at all! : ) --- ### very disappointing - Overall rating: 2/5 - Reviewer: Katy T. - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered The only thing they are reliable at is billing you - they conveniently require direct deposit. Currently trying to find someone who can change my billing process - though it's been weeks and no one has gotten back to me. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 #### Pros I believe that there are great capabilities if you have the time to figure out how to utilize this database. I would recommend having someone specifically dedicated to this - ideally a tech person or computer programmer - not just a development person. #### Cons It's not intuitive.Customer service is not very accessible. They charge extra for additional support. Getting started on training you're really on your own. There are so many various locations for instruction, some at an additional cost. Getting started in this database has taken months to upload my 1,000 records. I don't have a point person to contact or anywhere to go up the chain of command. I have no idea how this company is structured. Considering scrapping it and finding something new. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/etapestry-profile/reviews/?page=2) --- Blackbaud eTapestry Reviews, Pros and Cons - 2026 Software Advice