Our non-profit agency has benefitted greatly since becoming a Kaleidacare customer. Kaleidacare allows us to have a central database to track all of our clients and facilities, as well as staff and their notes and documentation. With Kaleidacare, we've become much more "Paper-lite". This software has truly transformed the way our social workers do their work, and how we access information for the better. Moreover, the Kaleidacare staff is phenomenal. All interactions with the staff has been positive and even exceeded expectations. Your agency's happiness is very important to them and they will go out of their way to ensure you are utilizing the system with maximum efficiency.

We love the software's robust reporting capabilities as well as the tracking tools, custom form builder, and the vast amount of data you are able to track in Kaleidacare.

Kaleidcare offers regular live webinar trainings and has a pretty extensive FAQ section, but I would love to see more video tutorials, perhaps even courses in the future! I can't say there's anything I actually dislike, though.

Most features are used the same way making it easy for new user setup. The ability to customize forms makes the software easily expandable.

Want more customization options with building custom forms and lack of a comprehensive security auditing tool.

Overall positive

The data collection function is very useful, as well as document management to maintain records compliance.

This software could definitely use some improvements with customization. This is not a one-size fits all program, and it would be very nice to be able to have a little more power over data fields in the Standard Forms. In addition, a due date feature (with reminders) should be added to document management so that we can easily see when certain documents need to be updated.

It is too expensive to get things changed that are simple. Mandatory birthday- $3000.00

I was not here for implementation but no balances were carried forward and it was a mess for the first year. [SENSITIVE CONTENT HIDDEN] takes the time to understand our issue and figure out a solution that will work for our needs. I like that the billing and the documents are housed in the same place.

Birthdate not mandatory, Minimum Service Minutes, Reports not paginated, No back button, Save Criteria not available on Custom Forms, Billable forms central where all billable forms billed, block inactive clients, Division does not show up on reports, cant tell who changed what and when, authorization warning information can not be pulled to different report

My experience has been exceptional!!

Extended Reach literally changed my life as it relates to my job. I have worked for CPAs for over 20 years. I have gone from working with all paper to now being fully paperless. My last agency used Childtrax. Childtrax was not bad, but it was not user friendly and it was not explained very well to our agency. I have transitioned to a new agency that uses Extended Reach and OMG has it been a beautiful transition. What I love about ER is that it is tailored for the individual needs of your company. Almost 95% of the time, if I asked, "hey can you guys add this function" it was added immediately. ER has been too good to be true. They can customize spreadsheets, forms, almost anything that needs to be customized. We can invite foster parents to trainings, send out mass emails, and help our foster parents keep track of training, medical appointments, etc. This software is AMAZING!!!!

No cons. There are just a few things that Extended Reach cannot do, but this is me wanting Extended Reach to just do my job for me lol. No real complaints, the software is a MUST!!

We are proud to recognize KaleidaCare's generous support of the Mogra Children's Rescue Centre in Nairobi Kenya. My whole experience with Kaleidacare has been a very positive and exciting one. Back in the spring of 2016, one of the Customer support representative worked for a long time with me in identifying the fit of Kaleidacare with the needs of the orphanage. It was truly a pleasure to work with her, she was patient, eager to share her knowledge and very supportive in my learning the system. She loved the story of the orphanage and the hundreds of little ones and she worked hard to help me sell the concept to Mogra. The pass-over to Customer support representative was seamless and her enthusiasm and excitement about the project made the process go very smoothly. The biggest challenges we had were internet connectivity and power outages due to African storms which made on-line training sessions a challenge, but we did it. She was very patient and flexible, being respectful of our time and situation. The implementation process was structured in a logical and methodical order, working with more than a 10 hour time-zone difference. Johanna went above and beyond what was expected in the implementation of Kaleidacare; bringing order to the information of more than 290 young souls. She made the program fun and less intimidating - we could always count on her to quickly get back to us when we had questions. We very much appreciate having been assigned such a knowledgeable and personable implementation expert especially appreciative are the Mogra crew who are learning the system and will champion it! The management of Kaleidacare should feel proud of having employees as dedicated and caring as the ones we've worked with! The biggest assets any company can have is their people and it looks like Kaleidacare is RICH indeed.!

Flexibility and somewhat customizable, consistency of menus and screens, easy access to reports. Ease of information dates.

This pilot project was implemented in Africa, so some of the fields were not customizable - ie phone number format. Wouldn't be a problem if the agency is in North America.

Being able to transition from paper files to electronic health records has been a HUGE benefit to our company, especially when it comes to auditing. Our outside auditors can review our files remotely, saving them and us on time and travel. I personally am of an older and less tech savvy age group. KaleidaCare has been an easy program to use and takes some of my fears of technology away due to it's ease of use. And when I get stuck, I can always search for a video or tutorial on how to do whatever it is I need.

KaleidaCare offers a comprehensive program to store files, manage reports and analyze data so that I can focus on the people part of our business. It is accessible anywhere I go. Their customer service is excellent!!! They offer lots of resources and extra training when needed. The staff are easily accessible and pleasant to work with.

The incompatibility between custom and standard forms related to reports and data accessibility. At times KaleidaCare standard forms do not meet our needs and/or requirements from licensing or other regulatory entities, so custom forms are needed. This really limits us at times.

As our agency continues to grow, evolve and expand - so does this software. It's super simple to use no matter if you're a case manager, supervisor, accountant, administrator, or an external user. We're able to easily automate workflows, track compliance items, communicate with families, and build custom forms for each of our multiple programs and contracts - all in a paperless environment. The built-in reports are easy to use and we can easily create our own custom reports without being a rocket scientist. We're constantly complimented on the 'ease of use' of our software choice during licensing visits and external audits. Plus, customer support is fast, friendly, and always goes the extra mile to respond to our needs.

It's difficult to come up with a con, but if I have to have one it would be that English is currently the only language option - it would be nice to have a Spanish version of the foster home portal for our ESL clients.

The software is intuitive, user friendly, and mobile. We implemented the software about a year and half ago and it went as smoothly as could be expected. The staff at extendedReach with whom we walked through the planning and implementation processes were professional, knowledgeable and a pleasure to work with. Ongoing customer service is exemplary. They are responsible and helpful. We currently have 8 clinical and social service programs using the software. We are always finding new ways to use the system and improve out processes. We are nationally accredited and our accrediting body recently sent reviewers for our reaccreditation. The reviewers, who must quickly become familiar with and use many software programs, found extendedReach easy to learn and use and commented that we had made an excellent selection in our choice of new data management software.

The Foster Care Module has many excellent features like the Foster Parent Portal. We would really like the General Case Management Module to have similar features.

Overall, my experience with KaleidaCare Solutions7 has been GREAT!

Having used a few different EMRs in my career as a mental health provider, I can honestly say Kaleidacare is one of the best. Its layout is user-friendly and clean, data input is easy and customizable, and customer service is amazing. Some EMRs can be cumbersome or feel like they're built for IT professionals and not users in the medical/mental health fields. I love that Kaleidacare is not like this. In addition, I have truly enjoyed working with the individuals at Kaleidacare. Whether on the sales team or the troubleshooting team, all the individuals I've worked with at Kaleidacare I have known on a first-name basis and have been kind, helpful, and professional.

I think my only complaint about Kaleidacare is it is sometimes difficult to extract data.

The fact that we can capture several different programs within our agency all in the same database, the ease of input and the great reporting features. Being able to create custom forms and the many configuration capabilities the system offers. We just recently purchased the billing module and our accounting staff are loving it. It is saving them so much time and repetitive work. But the most important feature the Kaleidacare software system has is their amazaing staff, always attentive to your needs and willing to go the extra mile to help you figure out the system. Their staff takes pride in what they do, always looking to make enhancements to the system that'll benefit their clients and taking into consideration clients feedback.

I guess if I had to think of something all I could come up with would be having more configureable fields.

As our agency continues to grow, evolve and expand so does this software. It's super simple to use no matter if you're a case manager, supervisor, accountant, administrator, or an external user. We're able to easily automate workflows, track compliance items, communicate with families, and build custom forms for each of our multiple programs and contracts - all in a paperless environment. The built-in reports are easy to use and we can easily create our own custom reports without being a rocket scientist. We're constantly complimented on our choice of software during licensing visits and external audits. Customer Support is fast, friendly and always goes the extra mile to respond to our needs.

This software is only available in English, but it would be great to have a Spanish version for our ESL clients.

I track everything being done within my fourteen office agency around the State of Texas using this software. I can do this from anywhere - I've done it from the beach in Hawaii. I love eR.

I like that it is so, so user friendly. I have used Kaleidecare and the State of Texas software systems (IMPACT, CLASS). eR is, by far, the easiest to use. It allows Administrators to fix "mistakes" by staff. I can make changes to how we document, forms, tracking -- without having to submit a ticket and wait on someone else to do it. It is truly customizable. When I do need to reach out to rep and his team, they respond THAT DAY.

I'd love to have more data - more ability to track the tasks being completed by my staff.

Great customer support. Your staff are very approachable, and willing to discuss ways we can use Kaliedacare more effectively. Have had several productive discussions resulting in custom programs being developed for our use.

Ease of use for our staff, and our therapeutic foster parents, who have been entering daily notes since 2010.

While overall agency aggregation of data is pretty good, it is harder to aggregate individual client data. Standard forms allow for some of this, but custom forms require a customized kaliedacare solution in order to aggregate and analyse individual outcome data.

It has made my job 10x easier. System support is always responsive and helpful. I really enjoy using this product.

Ease of use, ability to customize, ability to access on multiple devices, ability to access client information without having to access the file storage room, ability to write group notes, ability to print and download easily

Staff assignments can be tedious. For instance, I would like to be able to give my Program Director access to all direct care staff hired and have it happen automatically instead of direct 1-1 assignment. Dashboard should be easier to access than it is. Silverlight is not a very cooperative program. Custom forms don't pull the best reports for data analysis.

Time saving for my case managers. Ability to work from anywhere. Greater work flexibility for everyone that uses the software.

This cloud-based service has created a very convenient to work from anywhere. As a result, we are able to allow more flexibility to our social work staff. In addition, I have the ability to log on at any time to review service plans, therapy notes, and review and sign documents the require my attention. Since I travel quit a bit, this convenience is very important.

Kaleidacare is not always user friendly. In addition, forms are not as easy to develop as I would like. There are also some additional features that we have recommended, that still have not be developed.

Since purchasing solutions 7, it has become so much easier to locate documents quickly and to customize forms we need specifically for our program.

Kaleidacare is easy to set up and use. We can teach everyone from staff to foster parents to auditors to use it in less than an hour.

I would love to make reports for custom forms look a little better.

Staff is amazing, dependable, responsive, caring and efficient. eR makes case managment manageable and makes reporting on outcomes fun, because there are so many tools and resources through eR to do so. I love that eR is open to feedback and has a system in place to evaluate feedback and respond timely to recommendations for improvements.

Our Human Service Professionals love the family web as it allows them to communicate safely and efficiently with our housparents and foster parents. Our house parents love that eR is a web based cloud system. The customs form is a must have for agency that enjoy a good bit of technical flexibility and eR offers just that.

I can't really think of any because eR is committed to constant improvement. If I have an issue with the application and or software there is always an offered solution or a quality work around.

There are so many new releases ( at least once if not twice a month) and it is hard to keep up with all the changes and implement them with our staff, we have been with KC for many years and it feels like we are not using the system to its full potential because of this.

Was part of the Solution 7 upgrade several years ago and appreciated the thought/planning that had gone into making the transition easy. Our agency uses the billing module and has appreciated the quick response when issues arise from support.

Building custom forms is very cumbersome and time consuming. Sometime when contacting customer support it is hard to describe issues I am experiencing to get results.

We love extended reach. One of our partner agencies was already using it, and so when our program began we sort of "inherited" it. We really love how it's made the move to electronic record keeping easier. The Support has been first-rate and we couldn't be happier!

The interface is really user friendly. I really love that functionalities can be altered to fit our organizations needs! Finally a software that can be tailored to our needs and isn't some big box "solution" that actually is more cumbersome than helpful.

I can't think of anything we like least. Although it has so many capabilities, I feel like our agency isn't fully utilizing it (yet).

Extended Reach is a Company to work with is solving the needs of data management in Mental Health and Social services field. We have it running in five programs today and live in a Pilot Project with the State of Texas.

The eR is incredibly agile, quickly deployed and well thought out. Staff learn to use it quickly in fact many out pace the managers in learning their tools for managing with the softwares built in tools. If you have ever had an experience in a roll-out of a new data management system then you already know getting the field staff up and utilizing the system is equal to the length of time you actually take to fully deploy the software. Your teams will find its eazier to use than what you use today...

We always push what systems can do,. to do more for us in different ways. i don't have any negatives and we press broader programing in more specialty services. Our company has a number of Divisions and they all want to use it.

Outside of the things that make the system work well, the level of customer service will exceed all of your expectations. From meeting with a sales rep, to building your system and implementing it, and beyond to when you are fully live KaleidaCare takes time to make sure the system meets your needs. They will make sure that any issues you have are addressed quickly. The training that is provided is at the level of the learner and even folks who have never used a system like this will be able to pick it up quickly.

The best part of this software is the ability to customize it easily. We are able to create our own forms and make changes as needed to those forms in house without the need to contact support.

The one thing with the software is that you have to put the time into learning how to navigate from place to place. Until you really dig into the software it can be difficult to know how to navigate. That said, once you learn the system it is very user friendly.

It is user friendly, adaptable to our needs. Support is very responsive. We also are able to make suggestions for future functionality that I have seen come to fruition. They are staying on top of what is needed in the field to make our work easier.

The only thing I can think of is the ability to scan documents at once and file separately. But that is not their fault, but the fact that our scanner does not allow job separation function.

I like that the product is easy to use and customizable in many ways. The staff is great in helping you to setup the system so it works for your agency. The helpdesk is also useful and answers many questions quickly and accurately.

The most difficult part is getting used to the way the software is designed so that adjust your processes appropriately. Sometimes it "feels" like there is a disconnect in one part of the software to another even though it's really a purposeful design issue.

I like how eR is set up, and when it functions as intended it is really great. My only gripe is when it gets unbearably slow. This slows down my workday significantly as I get bottlenecked by submitting case notes. Outside of this, eR is fantastic.

I like that I get reminders for tasks that need to be done. I also like that supervisors are able to look at documents I have submitted, provide feedback, and send them back to me so I can revise them.

At times, eR runs exceptionally slow regardless of internet connection. I find that it does this when I enter more than a couple items to an individual's case file. If this did not happen, eR would be absolutely incredible.