Doing tax statements is a breeze with this software. I have access to a ton of information about our parish at my fingertips

This product is easy to use and provides a great source of financial information for our parish.

Creating my own reports can be somewhat frustrating when I have to toggle between "member" and "family" to get pertinent information. To get the 1 piece of information I need--Active Family- I have to get the Active Member--way more work to delete multiple family members.

We have enjoyed a substantial increase and overall consistency in offertory since switching to Faith Direct.

The software is user-friendly for the customers. We've had very little confusion or questions about registering and maintaining accounts. Faith Direct customer service is good and they work hard to help the organization to keep their eye on increasing usage therefore increasing offertory.

The reports could be improved. They are not as friendly to the end-user as I would wish. It is hard to extract some of the data that we want to see for statistics.

Early on, customer service was not so good. I judged they did not listen, and failed to recognize that the customer could be right. Customer service has gotten better. If not encouraged by the Archdiocese, we likely would not have made the switch from WeShare. Now we stay with Faith Direct because it would be a lot of work and trouble to convey change to parishioners. Faith Direct is “ok” but not a “wow” experience.

The monthly summaries we receive are easily tied in with our bank statements. Our bookkeeper is a fan.

• Reports are very limited. • The ability and flexibility to look up or edit parishioners information and giving is limited. • “Weekly” giving means amount is multiplied by 4 or 5, but withdrawn once a month.

Overall my experience has been positive as a user and as an admin. The staff is always helpful and responsive.

It's easy for the user to set up an account and give automatically and/or pay for events. It's increased our online giving a great deal.

It's a little buggy. Setting up an event takes several steps and doesn't always save correctly. And every time is saves, you have to click back into the event.

Our overall experience with Faith Direct has been very positive. We have been blessed with an amazing support person who has been a great partner during our journey to use Faith Direct and to stretch the limits of the software for our needs, thus prompting improvements and upgrades. We are very pleased with Faith Direct as a software product and with the staff that have been directly involved with our organization for setup, implementation and daily usage.

The features that have been most impactful to our organization are the ease to sign up parishioners for donations, the ability to setup events and collect fees, and the assistance with monthly promotional verbiage for bulletins and social media. An additional assest to us is the 'tex-to-give'' feature that provides a 'now' giving option for our parishioners and guests to the parish. Finally, the ability to download data from Faith Direct is a file that is readily prepared for upload to other software products within our organization.

The event set-up module is somewhat clumsy at this time, but it provides the end result we sought. I am aware that an upgrade is on the horizen for next Spring. We are excited to see and use this future upgrade.