It's been a great experience, especially having help from [sensitive content hidden],Customer Success Manager, She is extremely thorough and knowledgeable and was able to help me with what I needed.

What I like most is the fast response I get from people in customer service.

There is nothing that I can think of that i like the least

I found it useful to track donations, but other than that I don't feel it is user friendly

With getting a new computer, giftworks would give me an error. The first time I called they said they would send me an email, which I never got. I called again and started receiving emails with suggestions. I went two weeks without giftworks, because when I would log in it would lock up my computer. I asked the the person I was working with that she call me.She did NOT. She kept suggesting things that weren't working. I finally figured out it was time to unistall and reinstall, she then suggested that. Very frustrating experience.

Absolutely frustrating and horrible.

Being able to have multiple users on at one time.

The Smartlists for generating reports are absolutely horrible. I have been using Giftworks desktop for over 13 years. We don't even get close to using all of the functionality. However, we do use reports like generating how much money has come in for a particular fund. Giftworks Cloud CANNOT do this if the donor gave to more than one fund on their donations. Not only can it not do this, it doesn't even give you totals when the donor has one fund. Trust me, you DO NOT WANT to use this software. It is a total train wreck.

It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)

Learning curve is decent. The ability to train someone to help add information after an event and have them put in accurate data is less than an hour.

Missing functions... like the ability to multi-level queries is limited. I truly hate that the names of fields changes through the program is frustrating... in one area is a Donor Category, in another its simply Category. Please. Pick a name, stick with it!! And when selecting columns to show in a spreadsheet.... there is NO LIST ANYWHERE! Please, help out people and provide documentation that lists all the columns and a short description!!! Would also love to have the option to pull cumulative data!

The Ronald McDonald House in Baltimore, actually the one and only RMH in the State of Maryland, is hosting its first 5K event next month. This is the first time we have used fundraising software for an event. We researched a couple of different software packages prior to choosing FirstGiving. Based on the feedback we received from our event participants, the software has been very easy to use, which is very important to our Charity. We wanted to choose software that people would be willing and able to set up on their own. Our success and experience with FirstGiving has been great! One of the criteria in selecting fundraising software for our Charity was support; what type of support would be offered and at what level? Well, we are pleased to pass along that FirstGiving has EXCEEDED every expectation in terms of support and response to our questions! From day one to now (one month prior to our event) Nick and Camille in the Support Center have not only answered every question I called or emailed about, but they did so quickly and kindly. There was never a time when I was apprehensive about contacting them. One of the key aspects to a successful event is support and making sure that everyone involved with the event has a good experience. For our 5K, the capability of online registration and online fundraising was the key to raising key dollars to benefit the care of the Ronald McDonald House families. We are so excited about our 5K and looking forward to Race Day on April 15th. We would strongly recommend using FirstGiving as fundraising software; we are totally hooked and will continue to branch out and use this software in helping our Ronald McDonald House raise support in the future! Thank you FirstGiving, but a BIG THANKS to Nick and Camille for doing such a great job everyday in helping people and organizations like the Ronald McDonald House produce successful events!