About Flipcause

Flipcause is a cloud-based fundraising and community engagement platform built specifically for small nonprofits. Primary features include donation processing, event registration, volunteer management, fundraising campaign management, reporting, website integration, a built-in merchant account and bank-level security.

Other features include recurring donor management, automated customizable receipts, peer-to-peer campaigns, sponsorships and an online store option. Flipcause also has their own built-in CRM that stores supporter activity in one place.

Flipcause tools can be integrated into an existing website. They also offer clients a webpack, which includes a mobile-responsive website and hosting at no extra cost. Each subscription also comes with a d...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

126 Reviews of Flipcause

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(99)

99

4 stars

(21)

21

3 stars

(4)

4

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 126 results

August 2018

Randy J from President Tiny Giant Web Solutions

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Best Non-profit Merchant

I'm currently working with my fifth customer and implementing FlipCause and my customers just love their services and customer service. So when my clients are happy I'm happy.

Pros

Customer service is their superpower. The software is definitely the easiest to use but their customer service is beyond anything I'm accustomed to. As a website developer I"m always advising clients on merchant services, and flipcause is my number one for nonprofits.

Cons

The portal is a little dated but has not reflection of the product or service.

Response from Flipcause

Replied August 2018

Randy, thank you so much for your thoughtful review. We love to hear what's working for you and the opportunity to provide timely and personal support to help our partnered organizations grow and do more!

August 2019

Alberto from PFLAG New Orleans

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Flipcause has been super useful in so many ways

Aside from the already-mentioned help with reporting, fundraising, and volunteer management, I feel that having a more intuitive web presence has helped legitimize us in the local non-profit community. We may have been around for 40 years, but our old website looked even older. This site has helped us communicate better with those that need us the most.

Pros

The best thing about this software is that it has helped organize our financial collection efforts. Before , our website could not process payments. Little did we know that we had many people that were willing to join our group, donate to our cause, and provide feedback. Flipcause has helped us with these passive collection efforts, increasing our donations dramatically. Is this the only thing I love? No! The volunteer management, communications, and reports are all worth a review in their own right. Their staff is very talented and responsive.

Cons

Some screens, when selected, take the end user to some redundant screens (Eg., the volunteer signup page has two stops that are not needed). All features can be customized and the options are sometimes not in intuitive locations... but their staff is always there to help point you in the right direction.

Reasons for Choosing Flipcause

The promise of having dedicated support, a site that could grow with us, and having most of the functions we needed provided by a company that was familiar with the needs of Non-Profit organizations were all very important to us.

Response from Flipcause

Replied September 2019

Hi Alberto, thank you so much for your review! We're so happy to hear that using Flipcause has helped you to better connect with your community and increase your donations. That's our mission! And thank you for your feedback on the redundant pages, I'll be sure to bring this to our Product team to see how we can improve this for you. Don't hesitate to reach out if there's anything else we can do to help.

March 2020

LORI from women's enews

Company Size: 2-10 employees

Industry: Internet

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

March 2020

Cancelled after one week

Terrible

Pros

There was a lot of carelessness in the creation of my company's website. Basic things like logos were incorrectly placed, as well as other common sense placements were not done correctly. It also took a lot longer to communicate with their staff than I was told it would. It became clear from the beginning that what Flipcause promised was inflated. I therefore cancelled my free trial after one week.

Cons

Basic requests were incorrect which caused me more time to was necessary to correct.

Reasons for Choosing Flipcause

I needed my site to be redone quickly. I should have taken more taken before selecting Flipcause, but time was of the essence.

Response from Flipcause

Replied April 2020

Hi Lori, Thank you for taking the time to try out Flipcause's free and optional website add-on. Our ultimate goal is to provide value and to make your life easier. We take a lot of pride in our customer service, our quick turnaround times, and meeting or exceeding the expectations that we set. Taking a look at our records, I do see we built a new 30-page website for you within a week, and that all communication exchanges took place within a day or two, as promised. We take all feedback to heart and are always looking for ways to improve, and I'm sorry to hear that you had anything less than a stellar experience. Please don't hesitate to reach out to me directly if there's anything else we can address for you! Wishing you and yours health and safety. - Darya Gorlova, Client Experience Director

August 2019

Nate from 5A Elite Youth Empowerment

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

5A Elite loves Flipcause

With Flipcause, we are now able to manage fundraising and registration like the big companies at a fraction of the cost.

Pros

What I like most is, because we are a small organization, we don’t have the capacity to assign a staff member to fundraising. With Flipcause, we have a dedicated support team who make every step in every process easy to manage. I also like the fact that the look is very professional and gives the appearance that our organization is bigger than it actually is, which leads to increased fundraising sng.

Cons

Sometimes, it takes a really long time to update in the dashboard. Also, there are a lot of features that I just don’t know about and so I don’t feel like we are able to utilize the software to it’s full capabilities.

Reasons for Choosing Flipcause

Better customer service and the sales team wasn’t too pushy. When people are to pushy, it makes me feel like they are trying to hustle me.

Response from Flipcause

Replied August 2019

Hi Nate, Thank you so much for leaving us a review. We love hearing that your support team feels like an extension of your staff, that's what we aim to do! And thank you for your feedback on how we can improve. We are always working on speed optimization of the Dashboard, so please let us know if you continue to have issues with slow updates so we can let our team know. As for learning about new features, this year we launched a "What's New" button at the top right corner of the Dashboard to highlight updates and new features. Be sure to check that out and if there's anything else we can do to assist, don't hesitate to let us know!

June 2018

Joel Daniel from TomTod Ideas

Verified Reviewer

Industry: Think Tanks

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Customer-centric, growing, value-priced.

Pros

The Flipcause team is very responsive to their customers. They don't feel like some gigantic organization that doesn't have time for you, like a lot of services out there. They're constantly working to expand and refine their product, and as a fellow startup, I can appreciate their roadmap and progress. And I don't think you'll find any other software that does as much for non-profits for their pricing. It's pretty unheard of.

Cons

Some of the backend of setting up campaigns and managing contacts is not as intuitive as I would want it to be. However, their support teams are super-accessible and willing to help. And, honestly, the more that a system is able to do, the less intuitive it generally is...no matter the system, you have to put in the work to understand it.