Flipcause

RATING:

4.8

(312)

About Flipcause

Flipcause is a cloud-based fundraising and community engagement platform built specifically for small nonprofits. Primary features include donation processing, event registration, volunteer management, fundraising campaign management, reporting, website integration, a built-in merchant account, and bank-level security. Other features include recurring donor management, automated customizable receipts, peer-to-peer campaigns, sponsorships, and an online store option. Flipcause also has their own built-in donor database that stores supporter activity in one place. Flipcause tools can be integrated into an existing website. They also offer clients a webpack, which includes a mobile-responsive website and hosting at no extra cost. Each subscription also comes with Unlimit...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Flipcause Pricing

$125 per month/paid annually - For organizations with $0 - $100k in revenue last year $200 per month/paid annually - For organizations with $100k+ in revenue last year

Starting price: 

$125.00 per month

Free trial: 

Available

Free version: 

Not Available

Campaign dashboard

Flipcause Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Flipcause

1 - 5 of 310 Reviews

User Profile

Randy J

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Best Non-profit Merchant

I'm currently working with my fifth customer and implementing FlipCause and my customers just love their services and customer service. So when my clients are happy I'm happy.

PROS

Customer service is their superpower. The software is definitely the easiest to use but their customer service is beyond anything I'm accustomed to. As a website developer I"m always advising clients on merchant services, and flipcause is my number one for nonprofits.

CONS

The portal is a little dated but has not reflection of the product or service.

Vendor Response

Randy, thank you so much for your thoughtful review. We love to hear what's working for you and the opportunity to provide timely and personal support to help our partnered organizations grow and do more!

Replied August 2018

Anonymous

1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Many great features and tons of help

Flipcause enabled me to track donors and donations with much less work and more efficiency than the Excell spreadsheet I was using. When they added Web service, they improved my website and made it look more current. I make most small changes myself, but my Flipcause Success Team helps me with anything challenging or too time-consuming.

PROS

Flipcause has enabled me to keep running my nonprofit without having to hire extra help. My Success Team is there to tweak anything, answer questions, create a new campaign, or update my web page. The Help content answers many of my questions, but most of it is easy to use. They also add new features that I love, like the Live Chat that gives me immediate answers to quick questions.

CONS

It was challenging to set up everything in the beginning, but it runs very smoothly for the most part. I wish someone would write new thank-you messages for each level of donation. My recurring donors must be tired of the same response every time!

Reason for choosing Flipcause

Nonprofit focus, and Customer Service availability

Vendor Response

Hi, thank you so much for leaving a great review. It's so great to hear that we're able to help you keep your nonprofit running and that your Success team was always there for you. We're glad you liked our Help Center and our new Live Chat Feature. We're always looking for new ways to help you run a nonprofit easier. Also, thanks for your feedback about writing a new thank-you message. I'll be sure to relay that to the team. Please don't hesitate to reach out to your Success team whenever you need support- they're happy to assist you in getting the job done! We're here for you and looking forward to continuing to support your organization!

Replied September 2023

Mary Ann

Health, Wellness and Fitness, 51-200 employees

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2019

Dreadful Company + Terrible Customer Service

Not one benefit. This was supposed to be for our agency website. We serve the homeless with severe and persistent mental illness and did not receive the support needed. What a waste of money - $3,600 + a pending $1,800 that I am currently disputing with our credit card company.

PROS

I have nothing positive to say about this company!

CONS

We never got it to work. We paid for it for 2 years and now that I'm trying to terminate the 3rd year that I did not request, I am being given the run around.

Reason for choosing Flipcause

n/a

Reasons for switching to Flipcause

We wanted more control over our website and was told that this was a friendly platform.

Vendor Response

Hi Mary Ann, I'm sorry to hear about your negative experience! Your refund was processed 8/1 and you should see it in your account in 3-5 business days from that date. Our goal is to provide value to your organization; not to keep you locked into our platform. Your positive experience is extremely important to us and we will be reaching out directly to make sure this is fully resolved.

Replied August 2019

Rick

Non-Profit Organization Management, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Review of FlipCause

Good and fair so far. I am keeping one eye open though.

PROS

Set it and forget it. User friendly and good service if I need help.

CONS

Telling me that they wouldnt raise the monthly service fee, and then try to raise ot on me, after also receiving a percentage of my donors gift.

Reason for choosing Flipcause

Allowing donor to select to pay the fee.

Reasons for switching to Flipcause

I liked the fee being able to be paid by the donor

Tim

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Take Your Nonprofit to the next level

For the program that it is, we've loved it and it has been a significant upgrade from what we used in the past. It also helped us to look more professional which helps when attracting donors and grants.

PROS

Ease of creating and implementing campaigns for all different types of events. The ability to easily implement what you do on the back end to your website.

CONS

It took awhile to learn or teach the program to my staff, but they also offer tech support that is very reliable and quick. We'd love to see more options added to make the program a one stop shop (mass email and text service most commonly wanted).

Reasons for switching to Flipcause

It was formerly Blue Sombrero when we used it. It looked choppy, blocky, and didn't have very many features.

Vendor Response

Hi Tim, Thank you so much for leaving a review! We're happy to hear that you loved our program and that it's easy for you to create and implement campaigns for different types of events. We're also glad that you're not having any difficulty managing your website. Mass mailing is definitely on our roadmap, and we can't wait to release it in the future. I'll be sure to let you know when we're closer to a release date. In the meantime, don't hesitate to reach out with any questions or concerns!

Replied January 2024