Flipcause
About Flipcause
Awards and Recognition
Flipcause Pricing
$125 per month/paid annually - For organizations with $0 - $100k in revenue last year $200 per month/paid annually - For organizations with $100k+ in revenue last year
Starting price:
$125.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Flipcause
1 - 5 of 310 Reviews
Randy J
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Best Non-profit Merchant
I'm currently working with my fifth customer and implementing FlipCause and my customers just love their services and customer service. So when my clients are happy I'm happy.
PROSCustomer service is their superpower. The software is definitely the easiest to use but their customer service is beyond anything I'm accustomed to. As a website developer I"m always advising clients on merchant services, and flipcause is my number one for nonprofits.
CONSThe portal is a little dated but has not reflection of the product or service.
Vendor Response
Randy, thank you so much for your thoughtful review. We love to hear what's working for you and the opportunity to provide timely and personal support to help our partnered organizations grow and do more!
Replied August 2018
Anonymous
1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Many great features and tons of help
Flipcause enabled me to track donors and donations with much less work and more efficiency than the Excell spreadsheet I was using. When they added Web service, they improved my website and made it look more current. I make most small changes myself, but my Flipcause Success Team helps me with anything challenging or too time-consuming.
PROSFlipcause has enabled me to keep running my nonprofit without having to hire extra help. My Success Team is there to tweak anything, answer questions, create a new campaign, or update my web page. The Help content answers many of my questions, but most of it is easy to use. They also add new features that I love, like the Live Chat that gives me immediate answers to quick questions.
CONSIt was challenging to set up everything in the beginning, but it runs very smoothly for the most part. I wish someone would write new thank-you messages for each level of donation. My recurring donors must be tired of the same response every time!
Reason for choosing Flipcause
Nonprofit focus, and Customer Service availability
Vendor Response
Hi, thank you so much for leaving a great review. It's so great to hear that we're able to help you keep your nonprofit running and that your Success team was always there for you. We're glad you liked our Help Center and our new Live Chat Feature. We're always looking for new ways to help you run a nonprofit easier. Also, thanks for your feedback about writing a new thank-you message. I'll be sure to relay that to the team. Please don't hesitate to reach out to your Success team whenever you need support- they're happy to assist you in getting the job done! We're here for you and looking forward to continuing to support your organization!
Replied September 2023
Mary Ann
Health, Wellness and Fitness, 51-200 employees
Used less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2019
Dreadful Company + Terrible Customer Service
Not one benefit. This was supposed to be for our agency website. We serve the homeless with severe and persistent mental illness and did not receive the support needed. What a waste of money - $3,600 + a pending $1,800 that I am currently disputing with our credit card company.
PROSI have nothing positive to say about this company!
CONSWe never got it to work. We paid for it for 2 years and now that I'm trying to terminate the 3rd year that I did not request, I am being given the run around.
Reason for choosing Flipcause
n/a
Reasons for switching to Flipcause
We wanted more control over our website and was told that this was a friendly platform.
Vendor Response
Hi Mary Ann, I'm sorry to hear about your negative experience! Your refund was processed 8/1 and you should see it in your account in 3-5 business days from that date. Our goal is to provide value to your organization; not to keep you locked into our platform. Your positive experience is extremely important to us and we will be reaching out directly to make sure this is fully resolved.
Replied August 2019
Rick
Non-Profit Organization Management, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Review of FlipCause
Good and fair so far. I am keeping one eye open though.
PROSSet it and forget it. User friendly and good service if I need help.
CONSTelling me that they wouldnt raise the monthly service fee, and then try to raise ot on me, after also receiving a percentage of my donors gift.
Reason for choosing Flipcause
Allowing donor to select to pay the fee.
Reasons for switching to Flipcause
I liked the fee being able to be paid by the donor
Tim
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Take Your Nonprofit to the next level
For the program that it is, we've loved it and it has been a significant upgrade from what we used in the past. It also helped us to look more professional which helps when attracting donors and grants.
PROSEase of creating and implementing campaigns for all different types of events. The ability to easily implement what you do on the back end to your website.
CONSIt took awhile to learn or teach the program to my staff, but they also offer tech support that is very reliable and quick. We'd love to see more options added to make the program a one stop shop (mass email and text service most commonly wanted).
Reasons for switching to Flipcause
It was formerly Blue Sombrero when we used it. It looked choppy, blocky, and didn't have very many features.
Vendor Response
Hi Tim, Thank you so much for leaving a review! We're happy to hear that you loved our program and that it's easy for you to create and implement campaigns for different types of events. We're also glad that you're not having any difficulty managing your website. Mass mailing is definitely on our roadmap, and we can't wait to release it in the future. I'll be sure to let you know when we're closer to a release date. In the meantime, don't hesitate to reach out with any questions or concerns!
Replied January 2024