All Flipcause Reviews
1-25 of 295 Reviews
Sort by
Debbie
Verified reviewer
Philanthropy
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Excellent customer support with a very quick response time. Very easy to use!!!
Ease of use. We are able to use Flipcause for all of our financial backend needs. Campaigns can be tailored to use peer to peer fundraising, event ticket sales, merchandise sales and volunteer management. The platform is also donor friendly and gives the donor the option to cover all fees so that more funds come to us. They will also design individual campaigns for us - this is HUGE for a small staff of two.
CONSLike with anything new the hardest part is simply learning the basics! I have found it hard to find tutorials on my own but their customer service staff is so quick to respond that it really is a non-issue.
Cassie
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2023
Flipcause is FANTASTIC for Non-Profits!!!
I really like how easy Flipcause is to use for the many campaigns we have. I am able to customize each campaign with graphics and text in order to make them look very professional. Flipcause is much more user friendly and efficient than the database we used in the past for donation processing and event fundraising.
CONSI needed an option for our donors and supporters to stay connected by signing up to receive our quarterly newsletters we send out in the mail as well as our e-blasts that we send out often. The only campaign I could make it work with was the "Volunteer" campaign option. It worked for the most part except that I can't customize the text that says "Current Opportunities" to say something like "Sign Up for our newsletters" or "Stay Connected" instead.
Reasons for switching to Flipcause
Blackbaud eTapestry is inefficient and difficult to use and didn't have all of the options we needed.
Vendor Response
Hi Cassie, Thanks for leaving a detailed review! We're so pleased to hear that you can easily use our platform for your campaigns and that you were able to customize each of them to make them look very professional. We're also glad that you consider us to be user-friendly and efficient. And we hear your concern about getting your supporters to sign up for your newsletter and customizing the texts in your campaigns. Your Success team will surely help you with this. Here's how you can reach them: https://help.flipcause.com/flipcausehelp/article-detail?Get-Support Please let us know if there's anything else we can do to help!
Replied June 2023
Karen
Non-Profit Organization Management, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Small nonprofit FlipCause user since 2016
Easy to use all under one umbrella; frees up my time for other tasks.
PROSI love the way Flipcause integrates so many previously separate functions under one easy and efficient roof: event registration, payment, sponsorship, volunteer management, campaign landing page, in-kind donation offering and even website. Since our nonprofit has a very small staff, it makes it so much easier
CONSThe Weebly website is functional, easy to set-up and perform basic editing. However the options for appearance is quite limited and needs professional coding to make it look really professional and slick.
Reasons for switching to Flipcause
So much easier (and less expensive) having it all under one integrated umbrella.
Vendor Response
Hi Karen, Thanks for the review! It's so great that you love the way you can use different functions all in one place, and we love to hear that you've stayed with us for so long. Please continue to reach out to us for support. We're here for you and looking forward to continuing to support your organization's needs.
Replied September 2023
Mary Ann
Health, Wellness and Fitness, 51-200 employees
Used less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2019
Dreadful Company + Terrible Customer Service
Not one benefit. This was supposed to be for our agency website. We serve the homeless with severe and persistent mental illness and did not receive the support needed. What a waste of money - $3,600 + a pending $1,800 that I am currently disputing with our credit card company.
PROSI have nothing positive to say about this company!
CONSWe never got it to work. We paid for it for 2 years and now that I'm trying to terminate the 3rd year that I did not request, I am being given the run around.
Reason for choosing Flipcause
n/a
Reasons for switching to Flipcause
We wanted more control over our website and was told that this was a friendly platform.
Vendor Response
Hi Mary Ann, I'm sorry to hear about your negative experience! Your refund was processed 8/1 and you should see it in your account in 3-5 business days from that date. Our goal is to provide value to your organization; not to keep you locked into our platform. Your positive experience is extremely important to us and we will be reaching out directly to make sure this is fully resolved.
Replied August 2019
Thea
Religious Institutions, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Flipcause has helped us raise more money than we were able to before
Flipcause is helping us to take in more donations because that is its focus. We are able to funnel program registrations through the Flipcause campaigns so that we get donations and people signing up for our programs. The tech support at Flipcause has been phenomenal and extremely helpful.
PROSI like the easy way we can set up campaigns, and then communicate with people that sign up or donate to that campaign. The interface is very flexible and thorough. Creating a website with Flipcause has also been easy to do, as is maintaining it.
CONSIt is missing a relational database which would be very useful to us. In addition, it doesn't have a batch mailer capability so we have to maintain a separate database for emailing people.
Reasons for switching to Flipcause
Flipcause was a useful package that Social Good Fund suggested we switch to when we joined them.
Vendor Response
Hi Thea, Thanks for leaving us a review! That's so great to hear that you're able to raise more money, set up campaigns and create your website with ease, and communicate with people who sign up or donate to your campaigns. We're also glad that you find your Success team phenomenal and extremely helpful. I'll be sure to relay your kind words to them. Mass emailing is definitely on our roadmap. I'll be sure to communicate with you as we get closer to a release date. And please continue to reach out to us for support. We're here for you and looking forward to continuing to support your organization's needs.
Replied June 2023
Cynthia
Non-Profit Organization Management, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Flipcause saves our nonprofit time and money!
Overall I can't thank Flipcause enough for all their support. As a grassroots organization without a team to manage our online presence, the team at Flipcause has literally been AMAZING and helpful with all our requests in a timely manner.
PROSThe best part about Flipcause is the support team you get to help you set up websites, campaigns, and online donations. It saves us so much time not to have to learn an entirely new platform. It's like having an entire team working for our success on demand. Thank you Flipcause!
CONSIn my experience, the donate page has to open to a new tab in order to work and this extra step is confusing for donors and not user-friendly on mobile devices.
Reason for choosing Flipcause
We are early stage and really like the one to one support team with Flipcause.
Reasons for switching to Flipcause
The platform was hard to use, didn't provide a support team, and was the same cost. Also, Flipcause has donor management built in which is the backbone of our website, making it much more impactful for our organization's needs.
Robert
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2022
Great for Entry Level or Advanced Fundraising
Great overall experience. Have raised over $2M since incept with the software. Support department is good to respond to any problems.
PROSIt's fast and easy to create impactful campaigns and launch them online. You have creative control over the output. They are not "cookie-cutter" pages.
CONSThere is nothing I don't like about the software. I don't like having to use the payment processor Flipcause chose, but it is a condition of the software use. Rates are too high and transfers are taking too long.
Reason for choosing Flipcause
Pricing and ease of use seemed better with Flipcause.
Vendor Response
Hi Robert, Thanks for taking the time to leave us a review! It's a pleasure to hear that you have had a very good overall experience with us and have raised over $2M since your incept with us. It's also a delight that you're satisfied with your website and the service your Success team provides. Also, thanks for letting us know about your feedback with our payment processor. I'll be sure to share this with the team. Please let us know if there's anything else we can do to help!
Replied December 2022
Amy
Fund-Raising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Great service and interface
After a brief period, I was able to use Flipcause with ease. A giant improvement over doing everything manually on Google sheets. I can easily see who is donating, how much, and when.
CONSSome aspects are non-intuitive and cumbersome. I don't always quickly find what I am looking for if I am doing anything beyond routine activities.
Reason for choosing Flipcause
It was easier to use and more reasonably priced. I love how it works in terms of service and saving on processing fees
Reasons for switching to Flipcause
Our organization grew too quickly for Google to be practical. PayPal took too much money.
Vendor Response
Hi Amy, Thanks for leaving a review! We're so happy that you were able to use Flipcause with ease. And I'm sorry to hear that you find some aspects to be non-intuitive and cumbersome. Please don't hesitate to reach out to your Success team whenever you need support- they're happy to assist you in getting the job done! We're here for you and looking forward to continuing to support your organization!
Replied January 2023
Ellen
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Easy to use. Great for a small not for profit!
The web design aspect is perfect for us. We are a small staff of the director and three part-time staff.
PROSIt is easy to build and maintain our own website, and access a donor data base
CONSA banner/scrolling feature where we could showcase photos or names of our sponsors
Reason for choosing Flipcause
Cost.
Shawnee
Non-Profit Organization Management, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Review
We really like using Flipcause.
PROSWe use the campaigns the most for sponsorships & volunteer opportunities. The Flipcause team is very responsive & always gets edits made in a timely manner. We have been very impressed with this company.
CONSWe would love to have a membership system for volunteers built out so they can track their own hours, etc.
Alberto
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Flipcause has been super useful in so many ways
Aside from the already-mentioned help with reporting, fundraising, and volunteer management, I feel that having a more intuitive web presence has helped legitimize us in the local non-profit community. We may have been around for 40 years, but our old website looked even older. This site has helped us communicate better with those that need us the most.
PROSThe best thing about this software is that it has helped organize our financial collection efforts. Before , our website could not process payments. Little did we know that we had many people that were willing to join our group, donate to our cause, and provide feedback. Flipcause has helped us with these passive collection efforts, increasing our donations dramatically. Is this the only thing I love? No! The volunteer management, communications, and reports are all worth a review in their own right. Their staff is very talented and responsive.
CONSSome screens, when selected, take the end user to some redundant screens (Eg., the volunteer signup page has two stops that are not needed). All features can be customized and the options are sometimes not in intuitive locations... but their staff is always there to help point you in the right direction.
Reason for choosing Flipcause
The promise of having dedicated support, a site that could grow with us, and having most of the functions we needed provided by a company that was familiar with the needs of Non-Profit organizations were all very important to us.
Reasons for switching to Flipcause
Wordpress was not intuitive enough to be supported by our rotating staff. we needed more responsiveness and Wordpress no longer supported some of the software we used regularly (credit card processor and constantcontact). It was clunky, complicated, and outdated.
Vendor Response
Hi Alberto, thank you so much for your review! We're so happy to hear that using Flipcause has helped you to better connect with your community and increase your donations. That's our mission! And thank you for your feedback on the redundant pages, I'll be sure to bring this to our Product team to see how we can improve this for you. Don't hesitate to reach out if there's anything else we can do to help.
Replied September 2019
Edward
Non-Profit Organization Management, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Best Software For Small Nonprofit Organizations Management
My overall experience with Flipcause has been awesome. I'm excited to see the growth of my foundation while partnering with Flipcause and the impact set to come in the future.
PROSI like how easy it is for me make updates on my website using the built-in features that Flipcause offers with their website management tool. I also really like how easy it is for me to keep track of data information such as donor support, sponsorships, and other information that helps keep my organization running efficiently.
CONSI really don't have any cons at this time.
Reason for choosing Flipcause
Their goal is to help small nonprofits grow to their highest potential.
Reasons for switching to Flipcause
The previous website builder that I used didn't really benefit me as a nonprofit organization.
Vendor Response
Hi Edward, Thanks for leaving us a review! We're so pleased to hear that Flipcause has made it easy for you to manage your website and run your organization efficiently. We're here for you and looking forward to continuing to support your organization!
Replied July 2022
Jacquelyn
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Saves me time and money!
Sometimes I have miscommunication with my website managers, seems they don't always pay attention to details. They still save me time and are super friendly when they miss something.
PROSFlipcause is easy for me to use, is less expensive for donors and myself, and helps with my website management. Has freed up so much of my time!
CONSWish there was a more marketing software available, such as email marketing.
Reasons for switching to Flipcause
Less fees, more friendly, people don't like paypal.
Vendor Response
Hi Jacquelyn, Thank you so much for your review! We're happy to hear that Flipcause has been easy to use and has saved you both money and time. That's certainly what we aim to do! Thanks for letting us know you'd like to see more marketing features such as email marketing. I'll be sharing your feedback with the team, and we will be sure to keep in touch with any updates. Don't hesitate to let us know if there's anything else we can do to help!
Replied June 2021
Robert
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Flipcause is on the Rise
Our organization is utilizing Flipcause to track our contacts and donors as well as for our website, website updates, and events. Customer service and Team [SENSITIVE CONTENT HIDDEN] have been outstanding, patient, and helpful. This by far has been the greatest experience we have had with onboarding and CRM software
PROSFlipcause is easy to use, intuitive, inviting, well designed and great for the overall small non profit user with great customer service support.
CONSFlipcause does not yet have some of the functionality of the larger CRM software, but what they have done they have done well. I look forward to the increasing capabilities.
Reason for choosing Flipcause
overall cost, customer service support and needs of our organization
Reasons for switching to Flipcause
No comment
Vendor Response
Hi Robert, Thanks so much for your thoughtful review. We're happy that you've had a great experience with us and that you've found Flipcause to be easy to use and well-designed. We also love hearing that you've found our service team to be outstanding and helpful. That's what we aim to do! We're so glad we've been meeting the various needs of your nonprofit, and we're continuously working to build more features and make improvements. We look forward to building out more functionality to even better serve you. Thanks again for taking the time to provide a review - it's incredibly valuable to us, and we so value your partnership!
Replied February 2021
Linda
Non-Profit Organization Management, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
Flipcause is Awesome!
Overall, the fact that Flipcause provides almost everything needed to run our non-profit organization is of utmost importance, and they are there to help every step of the way. The ease with which we can reconcile activity with QBO is not only a time-saver but a pleasure as well.
PROSFlipcause is the lifeline of our organization: Membership management, donation management, event registration, and contact database are all necessities. And they work together so well, unlike having separate programs or apps as we had previously.
CONSWe've been with Flipcause for five+ years, and I know at the beginning, it was somewhat of a challenge to set up. That, however, is true of any new system. I'm always learning something new. And the FC success teams are always there to help. I only wish that they were available for a phone call rather than simply an email as they were when we first signed up.
Reason for choosing Flipcause
Flipcause seemed to solve all of our issues.
Reasons for switching to Flipcause
Our previous website had an outside person in control of it. It would take a phone call, email or text message to get any changes made and then it could take several days for it to happen. Text and photos were not great. And the biggest issue was donations and event registrations were handled by a third party, funds handled by a fourth party, and putting it all together was a challenge.
Vendor Response
Hi Linda, Thanks for leaving a review! We're so honored that you consider us as the lifeline of your organization and that our features are necessities to you. We're also proud that we're able to provide almost everything you need to run your nonprofit. That's what we strive to do! Also, thanks for your feedback about contacting us thru phone calls rather than email. I'll be sure to share this with the team. And as always, please don't hesitate to reach out to your Success team whenever you need support- they're happy to assist you in getting the job done! Please let us know if there's anything else we can do to help!
Replied April 2023
Mindy
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Flipcause is the Bomb
Flipcause from day one has been an exceptional company to work with. The customer service I have received has been exceptional. The ease of use and training - exceptional. They not only kept their promises but did one better and stepped up when the Techsoup offer ended and still provided us with the same benefits.
PROSWhat don't I like? The price, the support, the ease of use - after reviewing lots of options Flipcause without a doubt was the best solution for us.
CONSI am looking forward to the mass mailing component going live. This is the only thing missing that would make this package perfect in my opinion.
Reason for choosing Flipcause
The price was the most affordable for the size of our organization. This includes the charge for credit card processing which maxes out at no more ever than 1.5%. Because our organization essentially only has one employee, and I am contract and will be leaving at the end of October, we need something that provides a lot of support as well as putting all of our tools in one location. Flipcause does this with the exception of the mail program which will be up and running before the end of the year. It was also imperative that we had an easy to use donor database that could be updated by volunteers and board members and had easy-to-use report running features. Flipcause provides this within their package. Flipcause includes a website and the support I have received to date in creating that website and all the other tools has been nothing less than phenomenal. This was all during our trial phase without any commitment on our part. Having an up-to-date website with easy access to help services has been one of our biggest challenges and flipcause seems to be the perfect solution for this. Flipcause does not require any contracts and has guaranteed that no matter how our organization grows our monthly cost will remain the same.
Vendor Response
Hi Mindy, Thank you so much for your review. We're so happy to hear what a great experience you've been having. And we hear you on the mass emailing, we're looking forward to building this feature! I'll be sure to communicate with you as we get closer to a release date.
Replied June 2019
Nicole
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2018
Our humane society has been extremely impressed with the ease and functionality of using Flipcause.
We can now now update and customize our website whenever and however we like instead of calling a third party. I have zero experience with website editing and even for someone like me it is extremely easy to figure out. The biggest benefit has been that the credit card processing is all essentially done through our website as well. They charge the lowest credit card processing fee we have seen and then all the information is stored in a donor database in the back end. Another great perk of this software is the customer service/design team that comes with it. We host many events and donation campaigns throughout the year and they make it easy to customize and create something for each event on their website including ticket sales and specialty requests. If you don't have time to create the campaign yourself you can send the information over to them and they will create it for you. We really don't have enough great things to say about the Flipcause team because the change has just been so monumental since switching over. It is much less stressful to manage our website and donations and donor database through one company than having 6+ third parties we constantly have to call.
PROSPrior to using Flipcause we had third party entities which hosted our website (3+ outside parties) plus more third parties that ran just the donation part of our website (again 3+ other parties). Because we were using all these third