Fonteva for Associations software

Pros

We conducted an in-depth search and review to evaluate and select an Association Management Software (AMS) for our medium sized Association. There are a variety of reasons as to why we selected Fonteva, but to summarize here are our main reasons for selecting this product.

1. User Experience - The SF Lightning and Fonteva user experience for our end users is clean, simple, and easy to learn. The flexibility it offers is clear and concise to staff and will make their day to day work much more efficient. The system is highly configurable.

2. Community Groups - For a chapter based association like ours there will be many benefits to having this feature enabled. Chapters will have a variety of accessible features that our current AMS doesn't easily offer.

3. Integration - We use a wide variety of other software to run our organization. Salesforce and Fonteva's ability to connect with and integrate is simple and cost efficient.

I highly recommend this a solution for your Association.

Cons

No negatives have been found yet. Of course, you'd love for it to be cheaper. Keep an eye on the size of your environment.

Pros

After struggling with different systems and ways of organizing, we tried this program. It was totally easy and freed up time for other pressing projects.

Cons

It was a little difficult to import data but that was mostly due to trying so many different ways and programs prior to this.

Pros

Even the most technically challenged individual will understand how to use the software. The site is clean, straightforward and customizable for your respective organization.

Cons

Only thing i do wish is the ability to change titles of items like "notes" on internal profiles based on organizational needs.

Pros

The AMS is build directly on Salesforce. It offers a wide range of possibilities due to Salesforce's flexibility. The apps they have built as part of the Membership suite are easy to use and can be tailored to fit business needs within certain constraints. The staff appear eager to help and are knowledgeable.

Cons

As with the events module, I feel that there can be some improvements to the outward-facing elements regarding SEO. Some of the features that are of interest aren't available until an upcoming release.

Pros

We just transitioned to Fonteva 2 months ago and it has been such a smooth transition. Love the events and ecommerce features. My members love the badge and community features!

Cons

I don't like not being able to delete accounts or contacts. Also with the data merge I have a lot of old accounts and duplicates. Wish there was a better scrub system initially.

Pros

Infinite possibilities of exchanging truthful information at the right time and with the option of choosing the right tool. Is a very flexible application that presents multiple users with tools to manage a group of employees linked through the cloud, skipping distances and thinking. the app allows you to focus on a shared goals.
They overcome the rigidity of a software and develop many app that evolve together with the users and their experiences, they honestly guarantee the success.
An excellent option for companies that visualize the need to adapt to the digital era

Cons

The registration process, It can be a little common and tedious that´s all. fonteva does not present cons against which to be alarmed.
The app depend on an excellent infrastrutura of data and speed of communication, which becomes very difficult for the countries with deficiencies in the web infrastructure

Pros

Solid well laid out financials to rival the best finance systems
Extebsability of all objects - ability to add fields and formulas

Cons

Member portal is not quite as flexible as a full CMS
No VAT inclusive pricing
Not completely written in lightning yet

Pros

With a big set of modules which can perform virtually everything you need to manage in the right way the customer support and the relationship with clients and costumers. Fonteva for Associations present a big range of features: members, events management, communities, estores, committees, accounting, online fundraising, mobile, education, collaboration, dashboard and reports. All these features allows you to perfom and set your bussines in the best possible way and get the most of every inversion or event you do.

Cons

Like happen with other Fonteva tools like Fonteva Events, with this tool you have to know every detail of you want to with your organzation and in which way do you want to improve, if you do not know what really you want you cannot tak advantange of this great tool for your organization.

Pros

Extremely easy to use and being built into salesforce makes the data available for reporting with ease.

Pros

As a developer / technical consultant, when a customer is mentioning use cases involving "customer engagement" or "organize our member base" the first product that comes to mind is Fonteva. This product easily saves me months of development for a product that I couldn't even compete with. Just like you don't want to build your own cloud based CRM product, why build your own customer engagement Salesforce functionality, when someone already did it cheaper, better, less buggy, and with a technical support team. Choosing Fonteva's software is often a no-brainer for my team and my customers. As a bonus it fills in the (many) gaps left behind by the Service Cloud that Salesforce hasn't built yet. And it saves me on the budget for when customers have big ideas.

Cons

Custom development on top of Fonteva's platform can be difficult because in addition to the usual Salesforce quirks you have to take into account, you also need to learn and understand how Fonteva's platform is built.

Pros

Easy to use and very user friendly. Being able to login on any device makes handingly urgent membership issues effortless.

Cons

We are starting to discover things the system can do that we didn't anticipate. Our new member application needs updating and we are unable (currently) to make the updates from the back end.

Pros

Feature and functionality and easy upgrades.
Easily customizable, creating screen and fields take a few minutes.

Cons

Report limitation, none discriptive error messages, and user's guide could use a little discription.

Pros

The out-of-the box functionality is very robust, and the customization options make most things possible.

Cons

There are some limitations that are defined by business rules that are hard to get around, but not for lack of trying.

Pros

The accounting features are much better than what we used before. Going over the training was also very helpful. The resource center is something I will definitely be using again for my training.

Cons

So far Ive only done the training for the accounting portion of Fonteva. The training was solid, but the explaination of debits and credits could have been a bit more in depth.

Pros

We moved to MemberNation early this year. I have found that my user experience has improved. It's easy to find users and update information or create new users. I look forward to continue learning how to use the system.

Pros

Flexibility on creating solutions. The software is very user friendly. Allowed us to setup a portal for our members so that they could login and manage their accounts without calling our membership department. Also like the mobile app. I can login to the software from my phone and check or trouble shoot many problems remotely

Cons

View screens need ability to search in specific object. For example I created a screen for all of our batches. As the object grows it becomes increasingly difficult to locate a batch. The alpha search by letters is cool but all of my batches begin with the same name

Pros

Its really help customer support. It's easy to get into it. It has everything what we need to hold all customers and grow our organization or company.

Cons

Pros

We have used Fonteva for our membership and marking. The software is easy to use and friendly. They were able to accommodate all our custom logic we have used for a long time. The change over from our last software was so smooth and they have a knowledgeable staff to help out on the change.

Cons

We use fro membership and certain limits on the function, having saying that they accomadate us with what we needed

Pros

Ease of finding data to lookup. And also the functionality of the reports. You can drop and drag pertinent information to create your own reports

Cons

That is is not built to take donations over $5000. My association receives many donations from planned giving donors that are well over $5000 . So this feature is not currently working for our company

Pros

Easy way to find what you are looking for and I like that there is an advanced search feature. I also enjoy creating reports.

Cons

Harder to do more difficult payment processes. We have different memberships that have different payments and sometimes those payments have to be split. It hasn't been the easiest to do all of those.