MemberNation Software

Pros

Integration with Salesforce is flawless and for us the Events Builder App is a killer.

The ease in which we can create events with data already in our Salesforce Org is great.

Cons

Additional Apps in Lightening would be great. Less requirements to revert back to Salesforce view would also be useful.

Pros

it is web based and intuitive, easy to access and easy to use for back end processes. setting up items, classes, stores, and event products is relatively straightforward

Cons

there are many add-ons required to satisfy our business requirements, additional user licenses are expensive

Great app built on Salesforce. Streamlined manual processes.

Pros

MemberNation (MN) has proven to be an excellent AMS. The product is customizable, which allows Admins to configure the system based on their origination's needs. MN has allowed us to streamline processes that were once done manually.

The Fonteva team worked diligently to help us reach our target go-live date. Our Business Analyst was crucial to the project's success, as he used his expertise to understand our business processes and guide our internal team on configuring MN.

Cons

Salesforce does have limitations on editing their managed packages which limits the Admin on certain configurations. However, we have found a work around solution for each of these limitations.

The software is very friendly user and very customizable, certainly a plus in comparative to other apps. Also the content and functions truly helps the users and customers to achieve their needs

Managing events and registration process for contacts is a breeze, MemberNation has make hards things easy.

Pros

Helps you fully track your customer relationship without custom code

Cons

none

Advice to Others

no

We recently upgraded our AMS, CMS and LMS. We decided on Fonteva for our AMS. From the very first meeting with my Fonteva team I knew that I was in good hands. We worked together, as a team, to develop a system that would work well with our Association. My project manager and she was a joy to work with. I worked closely with rep in both learning MemberNation and in developing the product to suit our needs. I always felt that she had my interest at heart and always knew that she was thinking of ways to resolve my issues in a cost effective, well thought out, way. I completely trust the relationship I have with my Fonteva team. We recently went LIVE and the product is working out great for us. It is so powerful...there is still a lot that I have to learn. They have tons of training available and they encourage you to us the Community to help resolve any issues...thus saving money. I look forward to the new releases and seeing how much this platform can do! A very smart decision when we chose Fonteva!

Pros

As it sits on the SalesForce platform the software is very powerful and adaptable.

Fantastic product that captures some of the best features of salesforce all in one spot. Amazing customer service; fast friendly and knowledgeable staff. Event building and management is a breeze, a large conference can be built in a matter of hours. Fantastic store and member portal that provides a consistent and professional look and feels!

Pros

Ease of use, Event building, and management, easy set up of the product store. Professional appearance of the registration sites and member portal

Great user experience and platform. Looking forward to see what Fonteva will develop in the future.

We recently ditched our decades-old database and adopted MemberNation. This has been one of the smartest moves we've made as an organization. For the first time ever we feel that we can leverage our data and control how we interact with our members. Implementation has been a breeze too.

Pros

It can do almost anything.

Cons

Not much that I don't like. It can be intimidating to folks who are too savvy with technology.

Advice to Others

Adopt it ASAP

The most impressive thing about the MemberNation Platform is that it does an exceptional job of thinking through the business cases you'll encounter as an Association, and then streamlining those processes for you. Once you've completed the initial configuration working with the Fonteva team (special thanks in our case to Dagmar and Sundeep for their work) everything just works. There's a good amount of flexibility in terms of being able to customize and adapt a lot of features right out of the box, which makes our lives so much easier!

They also have a great documentation center and training videos already created, which makes it easy for staff to get up to speed on the platform.

There's really not much to dislike. The only thing that I'd recommend for folks, is to take advantage of the training they provide, and to make sure there is a member of your team truly taking responsibility for owning the project. As with anything, if there's no one from your team really invested in making sure the platform will be a success, it won't matter what software solution you use.

There are several benefits for us in moving to Fonteva's product. From a member management perspective, we now have out of the box (and easy) auto renewal options, helping us to hopefully improve on what has historically been an aggressive churn rate on our membership base.

It also has a ton of great features to help us enable our members to get access to our members only information easily, to manage their profiles, to purchase subscriptions and items in an easy store-like setup, and all in a platform that we can trust will work with our Salesforce setup without issue.

You can evaluate a ton of member management platforms, but at the end of the day, I think Fonteva is doing an excellent job of making a robust platform, that continues to improve, and is really taking key member management issues into consideration as they develop their user-friendly platforms.

Pros

The most impressive thing about the MemberNation Platform is that it does an exceptional job of thinking through the business cases you'll encounter as an Association, and then streamlining those processes for you. Once you've completed the initial configuration working with the Fonteva team (special thanks in our case to Dagmar and Sundeep for their work) everything just works. There's a good amount of flexibility in terms of being able to customize and adapt a lot of features right out of the box, which makes our lives so much easier!

They also have a great documentation center and training videos already created, which makes it easy for staff to get up to speed on the platform.

Cons

There's really not much to dislike. The only thing that I'd recommend for folks, is to take advantage of the training they provide, and to make sure there is a member of your team truly taking responsibility for owning the project. As with anything, if there's no one from your team really invested in making sure the platform will be a success, it won't matter what software solution you use.

Advice to Others

There are several benefits for us in moving to Fonteva's product. From a member management perspective, we now have out of the box (and easy) auto renewal options, helping us to hopefully improve on what has historically been an aggressive churn rate on our membership base.

It also has a ton of great features to help us enable our members to get access to our members only information easily, to manage their profiles, to purchase subscriptions and items in an easy store-like setup, and all in a platform that we can trust will work with our Salesforce setup without issue.

I have been working with Fonteva for over a year testing Member Nation. I have found the staff at Fonteva great to work with. Member Nation is a great product for hosting and managing an Event.

We are transitioning to Fonteva and have been impressed with every aspect along the way. They are knowledgeable about association management systems. They have good developers who bring creativity to solving problems, and can develop features that will help you be more productive

Very user-friendly platform and attractive built-in animation. Really like the drag and drop functionality and ability to access remotely from anywhere with an internet connection.

New implementation that is refreshing. Has a strong User Experience (on both front and backend) will being easy to use.

Pros

Easy to Use. Looks Good. Great Interface

It has been a great experience using this software to stay organized and easily look up contact information for our members at the click of a button.

We have not yet migrated and seeing a lot of improvements and updates to the software. New and useful features are being added constantly and product seems to evolve in the positive direction.

As a Quality Assurance Analyst, it is amazing to see how far we have come from where we were a year ago. Fonteva has been open and flexible to CFA's various requirements.

MemberNation staff are fantastic to work with. We're thrilled with the increased functionality offered through the platform. We know and can serve our members better because of it.

Much improved functionality, accessibility, and usability over our previous product. I am a "novice" user but find it very easy to use.

I don¿t have a technology background but I've been able to adopt this software into my operations and department very seamlessly. Customer support is always an easily-accessible resource.