MemberNation Software


 

MemberNation from Fonteva is an association management system built on the Salesforce platform. This system captures and tracks all member data to give association managers a complete view of all members and activities.

MemberNation’s core applications include accounting, fundraising, constituent management, event planning and communications tools, as well as ecommerce capabilities for processing product and merchandise sales, dues, subscriptions and registration fees.

Additionally, there are a number of modules and features available that streamline common association processes. These include a portal area where members can communicate with one another, pay dues and keep their contact information up-to-date, and a committee management module to facilitate communications among committee members, track their participation and distribute documents and minutes. There's also an education management module to process registrations and payments, track credits and establish certification requirements.

This system is Web-based and mobile-optimized, so it’s accessible on tablets, smartphones and other Internet-connected devices.

 

MemberNation - Member directory
 
  • MemberNation - Member directory
    Member directory
  • MemberNation - Dues tracking
    Dues tracking
  • MemberNation - Event management
    Event management
  • MemberNation - Committee calendars
    Committee calendars
  • MemberNation - Education credit tracking
    Education credit tracking
  • MemberNation - eStore
    eStore
Supported Operating System(s):
Web browser (OS agnostic)

50 Reviews of MemberNation

 

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Software Advice Reviews (3)
More Reviews (47)

Showing 1-3 of 3

Janette from CJR
Specialty: Corporations

February 2015

February 2015

Very likely

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is an easy way to connect donors to help schools.

Likes Least

Sometimes our donors complain of spam. I don't know if this is true or not, but it is a perception.

Recommendations

There is no reason not to give your customers this opportunity.

 
 

John from Golder
Specialty: Other

February 2015

February 2015

Davis Review

Ease-of-use

Functionality

Product Quality

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Likes Best

Variety and responsiveness. Ease of use and ability to understand

Likes Least

There is nothing specific that I do not like about the vendor.

Recommendations

Deep dive functionality and customization of the software. After sales support.

 
 

Nelliyan from Compuware
Specialty: Corporations

February 2015

February 2015

Reliable fundraising software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Reliable, easy to use, and good technical support. We could manage multiple types of donations and events.

Likes Least

Fundraising built-in reports are more limited than some other systems.

Recommendations

Easy to use. Great customer support. This makes a huge difference for all clients, but especially those who are not IT experts (or have one on staff).

 
 
 
Showing 1-20 of 47

Jeff from APA

November 2017

November 2017

Membernation is a huge improvement

Ease-of-use

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Pros

Extremely easy to use and being built into salesforce makes the data available for reporting with ease.

Review Source: Capterra
 

Alexander from MTX B2B Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Out of the Box Customer/Membership Management Works Fantastically

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Pros

As a developer / technical consultant, when a customer is mentioning use cases involving "customer engagement" or "organize our member base" the first product that comes to mind is Fonteva. This product easily saves me months of development for a product that I couldn't even compete with. Just like you don't want to build your own cloud based CRM product, why build your own customer engagement Salesforce functionality, when someone already did it cheaper, better, less buggy, and with a technical support team. Choosing Fonteva's software is often a no-brainer for my team and my customers. As a bonus it fills in the (many) gaps left behind by the Service Cloud that Salesforce hasn't built yet. And it saves me on the budget for when customers have big ideas.

Cons

Custom development on top of Fonteva's platform can be difficult because in addition to the usual Salesforce quirks you have to take into account, you also need to learn and understand how Fonteva's platform is built.

Review Source: Capterra
 

Justin from IDSA
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Simple!

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Pros

Easy to use and very user friendly. Being able to login on any device makes handingly urgent membership issues effortless.

Cons

We are starting to discover things the system can do that we didn't anticipate. Our new member application needs updating and we are unable (currently) to make the updates from the back end.

Review Source: Capterra
 

Abesha from APA

October 2017

October 2017

User friendly, easily customizable

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Pros

Feature and functionality and easy upgrades.
Easily customizable, creating screen and fields take a few minutes.

Cons

Report limitation, none discriptive error messages, and user's guide could use a little discription.

Review Source: Capterra
 


October 2017

October 2017

The rate with which I can spin up forms made life MUCH easier.

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Pros

The out-of-the box functionality is very robust, and the customization options make most things possible.

Cons

There are some limitations that are defined by business rules that are hard to get around, but not for lack of trying.

Review Source: Capterra
 

John from SEPA

October 2017

October 2017

Seamless with the training, and it is easily accessible!

Ease-of-use

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Pros

The accounting features are much better than what we used before. Going over the training was also very helpful. The resource center is something I will definitely be using again for my training.

Cons

So far Ive only done the training for the accounting portion of Fonteva. The training was solid, but the explaination of debits and credits could have been a bit more in depth.

Review Source: Capterra
 

Cindy from American Psychiatric Association

October 2017

October 2017

Easy to acccess

Ease-of-use

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Pros

We moved to MemberNation early this year. I have found that my user experience has improved. It's easy to find users and update information or create new users. I look forward to continue learning how to use the system.

Review Source: Capterra
 

Mike from Air Force Association

October 2017

October 2017

Good Experience powerfull software

Ease-of-use

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Pros

Flexibility on creating solutions. The software is very user friendly. Allowed us to setup a portal for our members so that they could login and manage their accounts without calling our membership department. Also like the mobile app. I can login to the software from my phone and check or trouble shoot many problems remotely

Cons

View screens need ability to search in specific object. For example I created a screen for all of our batches. As the object grows it becomes increasingly difficult to locate a batch. The alpha search by letters is cool but all of my batches begin with the same name

Review Source: Capterra
 

Adiam from Air Force association

October 2017

October 2017

My experience so great with fontiva

Ease-of-use

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Pros

Its really help customer support. It's easy to get into it. It has everything what we need to hold all customers and grow our organization or company.

Review Source: Capterra
 

Bilen from American Psyciatric Association

October 2017

October 2017

They are friendly and easy to work with. It feels like part of of the organization working with the

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Pros

We have used Fonteva for our membership and marking. The software is easy to use and friendly. They were able to accommodate all our custom logic we have used for a long time. The change over from our last software was so smooth and they have a knowledgeable staff to help out on the change.

Cons

We use fro membership and certain limits on the function, having saying that they accomadate us with what we needed

Review Source: Capterra
 

Resa from AFA

October 2017

October 2017

It seems user friendly but will know more once i have more time with the software

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Pros

Ease of finding data to lookup. And also the functionality of the reports. You can drop and drag pertinent information to create your own reports

Cons

That is is not built to take donations over $5000. My association receives many donations from planned giving donors that are well over $5000 . So this feature is not currently working for our company

Review Source: Capterra
 

Nia from Air Force Association

October 2017

October 2017

So far so good

Ease-of-use

Functionality

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Customer Support

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Pros

Easy way to find what you are looking for and I like that there is an advanced search feature. I also enjoy creating reports.

Cons

Harder to do more difficult payment processes. We have different memberships that have different payments and sometimes those payments have to be split. It hasn't been the easiest to do all of those.

Review Source: Capterra
 

James from Digital Voice

September 2017

September 2017

Events management made easy.

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Pros

Integration with Salesforce is flawless and for us the Events Builder App is a killer.

The ease in which we can create events with data already in our Salesforce Org is great.

Cons

Additional Apps in Lightening would be great. Less requirements to revert back to Salesforce view would also be useful.

Review Source: Capterra
 

Pamela from Destinations International

September 2017

September 2017

i have used MemberNation for about five months @ work

Ease-of-use

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Pros

it is web based and intuitive, easy to access and easy to use for back end processes. setting up items, classes, stores, and event products is relatively straightforward

Cons

there are many add-ons required to satisfy our business requirements, additional user licenses are expensive

Review Source: Capterra
 

Ivan from Western Growers
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Product meets our business needs with out of the box functionality

Ease-of-use

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Great app built on Salesforce. Streamlined manual processes.

Pros

MemberNation (MN) has proven to be an excellent AMS. The product is customizable, which allows Admins to configure the system based on their origination's needs. MN has allowed us to streamline processes that were once done manually.

The Fonteva team worked diligently to help us reach our target go-live date. Our Business Analyst was crucial to the project's success, as he used his expertise to understand our business processes and guide our internal team on configuring MN.

Cons

Salesforce does have limitations on editing their managed packages which limits the Admin on certain configurations. However, we have found a work around solution for each of these limitations.

Review Source: Capterra
 

Roberto from Venti

March 2017

March 2017

Very Functional

Ease-of-use

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The software is very friendly user and very customizable, certainly a plus in comparative to other apps. Also the content and functions truly helps the users and customers to achieve their needs

Review Source: Capterra
 

Laura from Montclair
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

A platform inside the platform

Ease-of-use

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Managing events and registration process for contacts is a breeze, MemberNation has make hards things easy.

Pros

Helps you fully track your customer relationship without custom code

Cons

none

Advice to Others

no

Review Source: Capterra
 

Bonnie from Association of Professors of Gynecology and Obstetrics
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Choosing Fonteva was a very smart decision for my Association

Ease-of-use

Functionality

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Customer Support

Value for Money

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We recently upgraded our AMS, CMS and LMS. We decided on Fonteva for our AMS. From the very first meeting with my Fonteva team I knew that I was in good hands. We worked together, as a team, to develop a system that would work well with our Association. My project manager and she was a joy to work with. I worked closely with rep in both learning MemberNation and in developing the product to suit our needs. I always felt that she had my interest at heart and always knew that she was thinking of ways to resolve my issues in a cost effective, well thought out, way. I completely trust the relationship I have with my Fonteva team. We recently went LIVE and the product is working out great for us. It is so powerful...there is still a lot that I have to learn. They have tons of training available and they encourage you to us the Community to help resolve any issues...thus saving money. I look forward to the new releases and seeing how much this platform can do! A very smart decision when we chose Fonteva!

Pros

As it sits on the SalesForce platform the software is very powerful and adaptable.

Review Source: Capterra
 

Erin from NYS Health Facilities Association

January 2017

January 2017

Membernation is your one stop solution for overall sales and event management

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Fantastic product that captures some of the best features of salesforce all in one spot. Amazing customer service; fast friendly and knowledgeable staff. Event building and management is a breeze, a large conference can be built in a matter of hours. Fantastic store and member portal that provides a consistent and professional look and feels!

Pros

Ease of use, Event building, and management, easy set up of the product store. Professional appearance of the registration sites and member portal

Review Source: Capterra
 

Sona from Heart Rhythm Society

January 2017

January 2017

Great user experience and platform.

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Great user experience and platform. Looking forward to see what Fonteva will develop in the future.

Review Source: Capterra
 
 
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