MemberNation from Fonteva is an association management system built on the Salesforce platform. This system captures and tracks all member data to give association managers a complete view of all members and activities.
MemberNation’s core applications include accounting, fundraising, constituent management, event planning and communications tools, as well as ecommerce capabilities for processing product and merchandise sales, dues, subscriptions and registration fees.
Additionally, there are a number of modules and features available that streamline common association processes. These include a portal area where members can communicate with one another, pay dues and keep their contact information up-to-date, and a committee management module to facilitate communications among committee members, track their participation and distribute documents and minutes. There's also an education management module to process registrations and payments, track credits and establish certification requirements.
This system is Web-based and mobile-optimized, so it’s accessible on tablets, smartphones and other Internet-connected devices.
Janette from CJR
It is an easy way to connect donors to help schools.
Sometimes our donors complain of spam. I don't know if this is true or not, but it is a perception.
There is no reason not to give your customers this opportunity.
John from Golder
Variety and responsiveness. Ease of use and ability to understand
There is nothing specific that I do not like about the vendor.
Deep dive functionality and customization of the software. After sales support.
Nelliyan from Compuware
Reliable, easy to use, and good technical support. We could manage multiple types of donations and events.
Fundraising built-in reports are more limited than some other systems.
Easy to use. Great customer support. This makes a huge difference for all clients, but especially those who are not IT experts (or have one on staff).
member benefits. Event creator. Online forums and communities. easy payments.
We just transitioned to Fonteva 2 months ago and it has been such a smooth transition. Love the events and ecommerce features. My members love the badge and community features!
I don't like not being able to delete accounts or contacts. Also with the data merge I have a lot of old accounts and duplicates. Wish there was a better scrub system initially.
It offers me the possibility of doing activities in several programs, which is very important for me, since I can take advantage of each of the particular skills of each software and generate a better product. all through a cloud of data
Infinite possibilities of exchanging truthful information at the right time and with the option of choosing the right tool. Is a very flexible application that presents multiple users with tools to manage a group of employees linked through the cloud, skipping distances and thinking. the app allows you to focus on a shared goals.
They overcome the rigidity of a software and develop many app that evolve together with the users and their experiences, they honestly guarantee the success.
An excellent option for companies that visualize the need to adapt to the digital era
The registration process, It can be a little common and tedious that´s all. fonteva does not present cons against which to be alarmed.
The app depend on an excellent infrastrutura of data and speed of communication, which becomes very difficult for the countries with deficiencies in the web infrastructure
A solid platform for associations to manage and improve their processes from.
Solid well laid out financials to rival the best finance systems
Extebsability of all objects - ability to add fields and formulas
Member portal is not quite as flexible as a full CMS
No VAT inclusive pricing
Not completely written in lightning yet
Cesar A from Gobierno del Distrito Capital
Fonteva help us making easier the reports of accounting through their Dashboard and Reports tool, with this module we can saw how we are spending our money and in which direction we have the put the organization for the best future of it.
With a big set of modules which can perform virtually everything you need to manage in the right way the customer support and the relationship with clients and costumers. Fonteva for Associations present a big range of features: members, events management, communities, estores, committees, accounting, online fundraising, mobile, education, collaboration, dashboard and reports. All these features allows you to perfom and set your bussines in the best possible way and get the most of every inversion or event you do.
Like happen with other Fonteva tools like Fonteva Events, with this tool you have to know every detail of you want to with your organzation and in which way do you want to improve, if you do not know what really you want you cannot tak advantange of this great tool for your organization.
Jeff from APA
Extremely easy to use and being built into salesforce makes the data available for reporting with ease.
Alexander from MTX B2B Solutions
Employees number: 11-50 employees
As a developer / technical consultant, when a customer is mentioning use cases involving "customer engagement" or "organize our member base" the first product that comes to mind is Fonteva. This product easily saves me months of development for a product that I couldn't even compete with. Just like you don't want to build your own cloud based CRM product, why build your own customer engagement Salesforce functionality, when someone already did it cheaper, better, less buggy, and with a technical support team. Choosing Fonteva's software is often a no-brainer for my team and my customers. As a bonus it fills in the (many) gaps left behind by the Service Cloud that Salesforce hasn't built yet. And it saves me on the budget for when customers have big ideas.
Custom development on top of Fonteva's platform can be difficult because in addition to the usual Salesforce quirks you have to take into account, you also need to learn and understand how Fonteva's platform is built.
Justin from IDSA
Employees number: 51-200 employees
Easy to use and very user friendly. Being able to login on any device makes handingly urgent membership issues effortless.
We are starting to discover things the system can do that we didn't anticipate. Our new member application needs updating and we are unable (currently) to make the updates from the back end.
Abesha from APA
Feature and functionality and easy upgrades.
Easily customizable, creating screen and fields take a few minutes.
Report limitation, none discriptive error messages, and user's guide could use a little discription.
The out-of-the box functionality is very robust, and the customization options make most things possible.
There are some limitations that are defined by business rules that are hard to get around, but not for lack of trying.
John from SEPA
The accounting features are much better than what we used before. Going over the training was also very helpful. The resource center is something I will definitely be using again for my training.
So far Ive only done the training for the accounting portion of Fonteva. The training was solid, but the explaination of debits and credits could have been a bit more in depth.
Cindy from American Psychiatric Association
We moved to MemberNation early this year. I have found that my user experience has improved. It's easy to find users and update information or create new users. I look forward to continue learning how to use the system.
Mike from Air Force Association
Flexibility on creating solutions. The software is very user friendly. Allowed us to setup a portal for our members so that they could login and manage their accounts without calling our membership department. Also like the mobile app. I can login to the software from my phone and check or trouble shoot many problems remotely
View screens need ability to search in specific object. For example I created a screen for all of our batches. As the object grows it becomes increasingly difficult to locate a batch. The alpha search by letters is cool but all of my batches begin with the same name
Adiam from Air Force association
Its really help customer support. It's easy to get into it. It has everything what we need to hold all customers and grow our organization or company.
Bilen from American Psyciatric Association
We have used Fonteva for our membership and marking. The software is easy to use and friendly. They were able to accommodate all our custom logic we have used for a long time. The change over from our last software was so smooth and they have a knowledgeable staff to help out on the change.
We use fro membership and certain limits on the function, having saying that they accomadate us with what we needed
Resa from AFA
Ease of finding data to lookup. And also the functionality of the reports. You can drop and drag pertinent information to create your own reports
That is is not built to take donations over $5000. My association receives many donations from planned giving donors that are well over $5000 . So this feature is not currently working for our company
Nia from Air Force Association
Easy way to find what you are looking for and I like that there is an advanced search feature. I also enjoy creating reports.
Harder to do more difficult payment processes. We have different memberships that have different payments and sometimes those payments have to be split. It hasn't been the easiest to do all of those.
James from Digital Voice
Integration with Salesforce is flawless and for us the Events Builder App is a killer.
The ease in which we can create events with data already in our Salesforce Org is great.
Additional Apps in Lightening would be great. Less requirements to revert back to Salesforce view would also be useful.
Pamela from Destinations International
it is web based and intuitive, easy to access and easy to use for back end processes. setting up items, classes, stores, and event products is relatively straightforward
there are many add-ons required to satisfy our business requirements, additional user licenses are expensive
Ivan from Western Growers
Employees number: 201-500 employees
Great app built on Salesforce. Streamlined manual processes.
MemberNation (MN) has proven to be an excellent AMS. The product is customizable, which allows Admins to configure the system based on their origination's needs. MN has allowed us to streamline processes that were once done manually.
The Fonteva team worked diligently to help us reach our target go-live date. Our Business Analyst was crucial to the project's success, as he used his expertise to understand our business processes and guide our internal team on configuring MN.
Salesforce does have limitations on editing their managed packages which limits the Admin on certain configurations. However, we have found a work around solution for each of these limitations.
Roberto from Venti
The software is very friendly user and very customizable, certainly a plus in comparative to other apps. Also the content and functions truly helps the users and customers to achieve their needs