10/10 so far!

Fonteva extends an already great product, Salesforce, in ways that make sense to me. Membership management is build in, as well as a store, and very robust event builder. Honestly, Fonteva is my first experience with Salesforce so I can't contrast it with vanilla SF that well. What I CAN compare it to is Dynamics, which is very clunky in my opinion. My role is mostly administration so what concerns me is primarily the user management, which is much easier to get along with on SF/Fonteva. Something I've noticed is a lot of the features we've had to develop in-house for dynamics are already present in Fonteva. I imagine this is going to give us more time to concentrate on our data rather than redeveloping the wheel. Our support from Fonteva has been top notch. I've attended their admin training, which more or less walked us through a simple SF implementation and Fonteva setup. The class was fast paced but very easy to follow. Our instructor was knowledgeable and slowed down when necessary to answer questions thoroughly.

I can't think of a single detractor. Maybe a year or so after we've fully implemented Fonteva I can update this review.

The most impressive thing about the MemberNation Platform is that it does an exceptional job of thinking through the business cases you'll encounter as an Association, and then streamlining those processes for you. Once you've completed the initial configuration working with the Fonteva team (special thanks in our case to Dagmar and Sundeep for their work) everything just works. There's a good amount of flexibility in terms of being able to customize and adapt a lot of features right out of the box, which makes our lives so much easier! They also have a great documentation center and training videos already created, which makes it easy for staff to get up to speed on the platform. There's really not much to dislike. The only thing that I'd recommend for folks, is to take advantage of the training they provide, and to make sure there is a member of your team truly taking responsibility for owning the project. As with anything, if there's no one from your team really invested in making sure the platform will be a success, it won't matter what software solution you use. There are several benefits for us in moving to Fonteva's product. From a member management perspective, we now have out of the box (and easy) auto renewal options, helping us to hopefully improve on what has historically been an aggressive churn rate on our membership base. It also has a ton of great features to help us enable our members to get access to our members only information easily, to manage their profiles, to purchase subscriptions and items in an easy store-like setup, and all in a platform that we can trust will work with our Salesforce setup without issue. You can evaluate a ton of member management platforms, but at the end of the day, I think Fonteva is doing an excellent job of making a robust platform, that continues to improve, and is really taking key member management issues into consideration as they develop their user-friendly platforms.

The most impressive thing about the MemberNation Platform is that it does an exceptional job of thinking through the business cases you'll encounter as an Association, and then streamlining those processes for you. Once you've completed the initial configuration working with the Fonteva team (special thanks in our case to Dagmar and Sundeep for their work) everything just works. There's a good amount of flexibility in terms of being able to customize and adapt a lot of features right out of the box, which makes our lives so much easier! They also have a great documentation center and training videos already created, which makes it easy for staff to get up to speed on the platform.

There's really not much to dislike. The only thing that I'd recommend for folks, is to take advantage of the training they provide, and to make sure there is a member of your team truly taking responsibility for owning the project. As with anything, if there's no one from your team really invested in making sure the platform will be a success, it won't matter what software solution you use.

Ease of finding data to lookup. And also the functionality of the reports. You can drop and drag pertinent information to create your own reports

That is is not built to take donations over $5000. My association receives many donations from planned giving donors that are well over $5000 . So this feature is not currently working for our company

Reporting is very intuitive and easy to use. It is easy to find member information and transactions in the system. We were able to configure the system to record member renewals consistent with our actual renewal process instead of changing the process to fit the system. Looking forward to upgrading to the new release this fall!

This software can do so much; it takes time to learn all the ways it can improve efficiencies and reporting.

Great AMS for a simple membership model.

This is a generally easy system to learn and has a lot of functionality however we struggle with having to develop a lot of customizations because it doesn't have functionality that aligns nicely with our needs. This makes upgrades more difficult.

There is no ability to track membership retention. Emailing through the database is flawed as formatting gets screwy. We are exploring using more features and functions such as campaigns but at the surface level, its a little complicated to figure out.

There's some really robust functionality right out of the box and Fonteva support will work with you initially in getting some features customized (there may be a fee). We tried to use this for a trade association using a lot of custom programming. It really just didn't work. It's really designed for individual membership and does not offer the parent child relationship.

It's really designed for individual membership and does not offer the parent child relationship. There are a number of gooes that provide various functionality, which is always a risk.

Fonteva is great for associations using Salesforce, or want to get Salesforce. This integrated system combines all our needs into one place. It also keeps us linked to other vendors, systems, etc, so everything is in touch with one another. For a more fluid process, this is highly recommended.

It can be a bit limiting in design, as customizations can be a bit tricky to accomplish.

A solid platform for associations to manage and improve their processes from.

Solid well laid out financials to rival the best finance systems Extebsability of all objects - ability to add fields and formulas

Member portal is not quite as flexible as a full CMS No VAT inclusive pricing Not completely written in lightning yet

It offers me the possibility of doing activities in several programs, which is very important for me, since I can take advantage of each of the particular skills of each software and generate a better product. all through a cloud of data

Infinite possibilities of exchanging truthful information at the right time and with the option of choosing the right tool. Is a very flexible application that presents multiple users with tools to manage a group of employees linked through the cloud, skipping distances and thinking. the app allows you to focus on a shared goals. They overcome the rigidity of a software and develop many app that evolve together with the users and their experiences, they honestly guarantee the success. An excellent option for companies that visualize the need to adapt to the digital era

The registration process, It can be a little common and tedious that´s all. fonteva does not present cons against which to be alarmed. The app depend on an excellent infrastrutura of data and speed of communication, which becomes very difficult for the countries with deficiencies in the web infrastructure

MemberNation will solve a LOT of the issues we're having with our current CRM, NEON. The user experience for our members will be vastly improved (e.g. logging in, renewing memberships, the member portal, registering for events, making donations), which is the most important thing that we care about. That said, the implementation process has been a little ridiculous. We're a nonprofit and this is a HUGE investment for us budget-wise. I feel like Fonteva sometimes forgets that, e.g. they tried to charge us for bringing our new account rep up to speed. I feel like that's the cost of doing business and not our problem. Overall, though, they've been helpful and we've had a good experience. Their FUNcon16 user conference was super fun!

Improved user experience

The price!

As you know, migrating to a new membership database is tough! We were excited about the features and usability of MemberNation but nervous about the switch. Fonteva put two very capable data experts on the job, gave us access to applications, finance and product experts and walked us through a complicated SSO jungle. It was hard work but provided great reward. The training we received helped us to hit the ground running. Our PM followed through with the successful go live he promised. Best part? We got the control, functionality and scalability we wanted built on a best of breed platform. Every configuration is different as are org. needs and member constituency. But I think if you come to the table ready to roll up your sleeves, do the work and make your needs and requests known, you'll be pleased with the outcome. I'm looking forward to many years with the product and the talented folks at Fonteva.

I like the flexibility and the ability to make changes/ configurations as needed with or without assistance from Fonteva.

The report writer

We are still in the implementation stage, so I’ve refrained from forming a concrete opinion on the software one way or the other. It holds a lot of promise and we’ve had good customer service overall, but it remains to be seen whether some of our more pie-in-the-sky hopes and wishes will be granted. I’m hopeful!

Integrates well into Salesforce, allows us to work with member data using mobile, desktop, tablet. Provides lots of options to plug in additional apps to improve our member experience and make our working lives easier.

Reporting is limited by the Salesforce reporting capabilities, which makes the AMS feel quite limited. We’ve had to use extensive customizations to allow our board-approved price rules, integrations, member communications, etc. to thrive. Had some issues moving from UAT to production environment.

The flexibility and ability for end users to have control of the products and functionality.

The implementation process should have been handled better. However, we are now working to get where we should be and are pleased.

Integration with Salesforce is flawless and for us the Events Builder App is a killer. The ease in which we can create events with data already in our Salesforce Org is great.

Additional Apps in Lightening would be great. Less requirements to revert back to Salesforce view would also be useful.

Built on the Salesforce platform and ease of customization

It can be a little slow in processing sometimes

Amazing software for membership services. Easy to use for staff and pull live member information

Handling duplicate accounts and catching them early

I really like the flexibility of Fonteva for Associations. We have a lot of ideas to innovate and update our processes and this software does a great job in tailoring to our specific business needs.

It’s very difficult to make decisions based on the various software updates that occur throughout the year. It’s a challenge to project the future since we won’t know what enhances are coming up in the system.

Easy way to find what you are looking for and I like that there is an advanced search feature. I also enjoy creating reports.

Harder to do more difficult payment processes. We have different memberships that have different payments and sometimes those payments have to be split. It hasn't been the easiest to do all of those.

After struggling with different systems and ways of organizing, we tried this program. It was totally easy and freed up time for other pressing projects.

It was a little difficult to import data but that was mostly due to trying so many different ways and programs prior to this.

Out of every major AMS vendor Fonteva was the only company that could not just meet our technical needs but vowed to work with us to build for our future.

Salesforce Platform - it is contstantly improving

Salesforce Pricing - lets face it, Salesforce is expensive

The out-of-the box functionality is very robust, and the customization options make most things possible.

There are some limitations that are defined by business rules that are hard to get around, but not for lack of trying.

Its really help customer support. It's easy to get into it. It has everything what we need to hold all customers and grow our organization or company.

Easy to use, and integrates with EVERYTHING

Can be a bit slow, but I hear it will be speeding up.

The accounting features are much better than what we used before. Going over the training was also very helpful. The resource center is something I will definitely be using again for my training.

So far Ive only done the training for the accounting portion of Fonteva. The training was solid, but the explaination of debits and credits could have been a bit more in depth.

If you're used to the Salesforce product and you're looking for an AMS, this is the tool for you! Just like Salesforce it already has various products that directly integrate with Fonteva.

If you do anything else besides certification or association management, it may not meet ALL of your needs. Or you may need to pay extra for it.