GiftWorks Software

GiftWorks Software

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FrontRunners 2017

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About GiftWorks

GiftWorks Cloud is a cloud-based fundraising solution for small and midsize nonprofit organizations. Primary features include donor management, volunteer management, event and ticket management and reporting. The donor management module provides users with information on donors and tracks donation amounts, email communication and other interactions. The volunteer management module provides a volunteer portal, helps users track revenue and expenses, set fundraising and registration goals and manage reservations. The reporting module provides a list generator that helps users create custom reports. Other features include fundraising, marketing and communication tools, social-media tracking and user-role management. GiftWorks offers integration with QuickBooks, M...

GiftWorks Pricing

Starting price: 

$1,799.00 per year

Free trial: 

Not Available

Free version: 

Not Available

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Constituent profiles

GiftWorks User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3

Value for money

2

Customer support

2.5

Functionality

2.5

Showing 1 - 5 of 40 reviews

Susan

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

August 2015

Easy to Learn, Use and Manage.

We began using GiftWorks in 2009. We are an older, established agency and needed to upgrade from a database that had been created by a volunteer who no longer worked with us. We needed a fresh start. GiftWorks gave us that and more. We love its ease of use and the smartlists and reports we can generate so easily and quickly. Fundraising databases for small nonprofits need to be very user friendly since most agencies with less than a million dollar budget require employees to wear many hats. We see GiftWorks as a strong partner for us. Support has always been available when needed. We hope GiftWorks maintains what drew us to this company in the first place...trust in the software and reasonable pricing. Thank you.

Linda

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

July 2021

Customer support

Pros

I found it useful to track donations, but other than that I don't feel it is user friendly

Cons

With getting a new computer, giftworks would give me an error. The first time I called they said they would send me an email, which I never got. I called again and started receiving emails with suggestions. I went two weeks without giftworks, because when I would log in it would lock up my computer. I asked the the person I was working with that she call me.She did NOT. She kept suggesting things that weren't working. I finally figured out it was time to unistall and reinstall, she then suggested that. Very frustrating experience.

Shauna

Company size: 2-10 employees

Industry: Civic & Social Organization

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

August 2017

Definitely not the best...but getting better at least

Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features.

Pros

I do like that they decided to go with the cloud instead of their Giftworks Anywhere software. With Giftworks Anywhere you had to have Citrix Receiver which never seemed to work right. While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available.

Cons

Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere). The reporting features were confusing and didn't report like I felt they should. For example, It took me several tries to finally come up with a decent list of monthly donors...you wouldn't think that should be too hard right? I never found an easy way to build a monthly donor list, but I ended up making a list of donors that had donated 10x or more the previous year... although it also gave me other donors on this list that didn't fit any of my criteria? The filtering was terrible and I would end up with partial data or too much like I just said.

Pamela

Company size: 2-10 employees

Time used: Less than 2 years

4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

June 2017

Good, but missing features

It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)

Pros

Learning curve is decent. The ability to train someone to help add information after an event and have them put in accurate data is less than an hour.

Cons

Missing functions... like the ability to multi-level queries is limited. I truly hate that the names of fields changes through the program is frustrating... in one area is a Donor Category, in another its simply Category. Please. Pick a name, stick with it!! And when selecting columns to show in a spreadsheet.... there is NO LIST ANYWHERE! Please, help out people and provide documentation that lists all the columns and a short description!!! Would also love to have the option to pull cumulative data!

Joan

Company size: 2-10 employees

Industry: Philanthropy

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
3

Customer support

out of 5
1

Functionality

out of 5

August 2018

Unfortunate surprises when migrating to the cloud

For anyone who has used Firstgiving event software, I would not recommend the GW cloud platform.

Pros

The desktop version was intuitive, worked well for us for 10 years. Mailings, report functions worked well. Integration with FirstGiving for events was bumpy, but worked with GW tech support. The customer support staff - in the past and since the migration to the cloud format - have been responsive, even when they don't have good news to report.

Cons

We discovered a month after the migration that the developers had brought over 4 years of past (and unwanted) data from FirstGiving events, and now we have over 200 duplicate records, and 200 duplicate payments that we're being told must be manually removed thru a process that will take days. As a small nonprofit, we don't have the manpower to resolve. Trying to shake a thank you letter out of this system is difficult and in no way intuitive, and the reporting function is buried in "smartlist" constructs, leaving us with many manual steps. The documentation is inadequate.

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