GiftWorks Cloud Software


 

GiftWorks Cloud is a cloud-based fundraising solution for small and midsize nonprofit organizations. Primary features include donor management, volunteer management, event and ticket management and reporting.

The donor management module provides users with information on donors and tracks donation amounts, email communication and other interactions. The volunteer management module provides a volunteer portal, helps users track revenue and expenses, set fundraising and registration goals and manage reservations. The reporting module provides a list generator that helps users create custom reports.

Other features include fundraising, marketing and communication tools, social-media tracking and user-role management. GiftWorks offers integration with QuickBooks, MailChimp, Constant Contact, Salesforce, Paypal and EventBrite.

GiftWorks Cloud is available in a monthly subscription pricing option based on the number of users. Support is offered via phone, email, training videos, customer service agents and a knowledge base.

 

GiftWorks Cloud - Constituent profiles
 
  • GiftWorks Cloud - Constituent profiles
    Constituent profiles
  • GiftWorks Cloud - Contributions
    Contributions
  • GiftWorks Cloud - Donations dashboard
    Donations dashboard
  • GiftWorks Cloud - Reports
    Reports
  • GiftWorks Cloud - Select report type
    Select report type
Supported Operating System(s):
Web browser (OS agnostic)

23 Reviews of GiftWorks Cloud

 

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Software Advice Reviews (20)
More Reviews (3)

Showing 1-20 of 20

Laura from ECHO
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Easy to utilize once you understand it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Once you learn how to use this program, it is very user friendly and useful in downloading reports and tracking donors. Not as overwhelming as other programs. Easy to understand language/terms.

Cons

The learning curve is fairly steep at the beginning but I had no experience in using CRMs and had to teach myself. Once you understand it the program is quite manageable.

 
 

Shauna from Meals on Wheels Spokane
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Definitely not the best...but getting better at least

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features.

Pros

I do like that they decided to go with the cloud instead of their Giftworks Anywhere software. With Giftworks Anywhere you had to have Citrix Receiver which never seemed to work right. While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available.

Cons

Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere). The reporting features were confusing and didn't report like I felt they should. For example, It took me several tries to finally come up with a decent list of monthly donors...you wouldn't think that should be too hard right? I never found an easy way to build a monthly donor list, but I ended up making a list of donors that had donated 10x or more the previous year... although it also gave me other donors on this list that didn't fit any of my criteria? The filtering was terrible and I would end up with partial data or too much like I just said.

 
 

Pamela from NH Preservation Alliance
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Good, but missing features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)

Pros

Learning curve is decent. The ability to train someone to help add information after an event and have them put in accurate data is less than an hour.

Cons

Missing functions... like the ability to multi-level queries is limited. I truly hate that the names of fields changes through the program is frustrating... in one area is a Donor Category, in another its simply Category. Please. Pick a name, stick with it!! And when selecting columns to show in a spreadsheet.... there is NO LIST ANYWHERE! Please, help out people and provide documentation that lists all the columns and a short description!!! Would also love to have the option to pull cumulative data!

 
 

LaTasha from Workshop Houston
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Good product for good price

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The price makes it accessible and it's fairly easy to use. It gets the job done and that's ultimately what matters, especially at this price point.

Cons

The interface feels a little clunky, which is what you'd expect in a way, but I think it can make it hard to navigate sometimes.

 
 

Jaime from Workshop Houston
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Good Value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Straightforward and uncomplicated but has a lot of really great layer of information. It's the little things that make it easier to use, such as emailing a data pull directly and volunteer hour tracking, that make this a good product.

My only real complaint was the fact that it wasn't cloud-based...until NOW.

 
 

Paula from Free Spirit Media
Specialty: Arts & Cultural
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

GiftWorks is a good platform for the basics on donor tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I enjoy the ease of use for entering donations and making new donor profiles. The search engine in accessible and has useful links incorporated when donors aren't found. I also enjoy the ease of being able to pull up information sing smartlists for tracking donation amounts.

Cons

It isn't easy to figure out how to use the other features of GiftWorks. I have tried using the video tutorials to increase my capacity on GiftWorks, but it just isn't an intuitive program. Therefore, I find myself limited in what I use GiftWorks for, and constantly frustrated about paying a large sum for a program that we only use for donor tracking.

 
 

Deb from Renz Addiction Counseling Center
Specialty: Human Services

August 2016

August 2016

Inexpensive alternative for donor managment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Inexpensive, not complicated, importing and exporting is easy

Likes Least

Runs slow with large merge mailings, need to separate and/or pull into word

Recommendations

Think about what you need BEFORE you enter data so it will be easier to get the data out using the fields you create

 
 

Laura from YWCA Wausau
Specialty: Human Services

July 2016

July 2016

Laura's review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I like the volume of donors the programs holds. I also like the various types of reports you can print.

Likes Least

I find it difficult to navigate this program with ease.

Recommendations

Make sure to be honest and ask questions, voice concerns.

 
 

Will from Pine Mountain Music Festival
Specialty: Arts & Cultural

July 2016

July 2016

It is our ONLY donor software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It was installed when I started, had over 15 years of information on it, and SOME of it was useful (not most)

Likes Least

There is no way to customize it to a minimum for our simple needs/uses

Recommendations

Look into the Needs of your software. If you need something that is integrated with so many options that you can spend the time to learn eerything about it, this may work for you. If you are looking for a simple spot to insert names/addresses/donation amounts and dates, this products may be too involved than what you need.

 
 

Rebecca from YWCA
Specialty: National Organizations

July 2016

July 2016

New user initiation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The various functions available- there are many things it appears able to do.

Likes Least

The duplicate donors- it would be great if you could have it ask if you are entering the same info- is this a 'new' donor, or would you like it to add it to a current donor.

Recommendations

look around, play with it- compare it to other programs out there.

 
 

Blake from EW - A 501(c)(6) & 501(c)(3)
Specialty: Political Organizations

May 2016

May 2016

Used product - only because that's what current non-profit had used

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like that you can email someone directly a data pull. You can split contributions into different funds. Never lost any data or had any major problems that would reduce productivity.

Likes Least

Not cloud based, difficult to export data, you would have to scroll through huge lists of query forms to find the exact ones you wanted to pull in that report. Marking acknowledged gifts was a little strange we you didn't use their letter generator. It looks out of date. As if it was built in 2002 and has never had an upgrade.

Recommendations

Become cloudbased and not have to deal with the portal of frontstream. Get an app and make more user friendly.

 
 

sonja from Animals Angels
Specialty: Animal Welfare

May 2016

May 2016

Good product with a few flaws

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very easy to use, the program tracks everything we need. I love the smart list feature.

Likes Least

I don't like that you are forced to upgrade and when you don't it simply shuts your access to the program down.

Recommendations

Be sure to check out all the features this program has before buying, this is definitely a long term relationship once you have started the process.

 
 

Christy from EIA
Specialty: Other

March 2015

March 2015

GW reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

User friendly products from a vendor I trust for work.

Likes Least

Cost of product needs to be lower for what it is used for.

Recommendations

Consider products that are user friendly and competitively priced.

 
 

Meghan from Fitzgerald+CO
Specialty: Other

March 2015

March 2015

Giftworks Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is self-explanatory and easy to use. I only needed direction once, and was able to figure everything else alone.

Likes Least

Sometimes the grids can get complicated and hard to see, and sometimes it is difficult to look things up if you are unsure what the exact spelling of something is.

Recommendations

I like it, but maybe if the grids were clearer, it would be easier.

 
 

Michael from Harmony volunteer fire department
Specialty: Healthcare & Hospitals

March 2015

March 2015

Gifting with ease

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of use, there's no big learning curve, and it's clean with extra features that block or slow usage.

Likes Least

It lacks support for Android systems which slow usage at any outdoor event or portable taking of monies.

Recommendations

Be open-minded about usage. Run through a demo to work out the issues for your particular company.

 
 

Sara from Habitat for Humanity
Specialty: Human Services

February 2015

February 2015

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very intuitive and does both donation receipts and tracks volunteer hours. I like that controls can be set for different users.

Likes Least

I don't like that I cannot edit the thank you letters individually without saving them to my desktop. The cloud-based version is so expensive. We were never told First Giving is not available in Canada yet, and it is taking so long to get a clear answer back.

Recommendations

It's an easy out of the box option. If you are a Canadian company, First Giving is not available yet, and Giftworks does not tell you that, so get clarity before purchasing.

 
 

Eugenia from Attorney at Law
Specialty: Animal Welfare

February 2015

February 2015

Review of GW

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The simplicity of its use and the ease of maintenance.

Likes Least

Occassionally, but very rarely, there are glitches in the software.

Recommendations

Read and follow the help directions when you have a glitch.

 
 

melissa from 1982
Specialty: Healthcare & Hospitals

February 2015

February 2015

Giftworks review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to use and very intuitive. I love the way the application looks on my computer screen and it simplifies my day.

Likes Least

I wish it were free, but alas, some things in life have to be paid for.

Recommendations

Look for something that is easy to use. Difficult to use software, it is not worth spending money on.

 
 

Erin from Frontier Airlines
Specialty: Corporations

February 2015

February 2015

Awesome Product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The way it functions. It is easy and convenient and I love it.

Likes Least

There is really nothing that I don't like. Everything is great!

Recommendations

To try it and they will like it. Give it a chance and use it for a few months.

 
 

Marc from MTA NYC Transit
Specialty: Governments

February 2015

February 2015

GiftWorks-- Good Donation Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very good at tracking donations and providing a variety of reports about them.

Likes Least

While the reporting capabilities are generally good, they can be improved.

Recommendations

Try running some sample reports and see if they're sufficent for your needs.

 
 
 
Showing 1-3 of 3

Kelly from InterFaith Health Clinic

January 2017

January 2017

GiftWorks - good for the small/medium nonprofit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the fact that it has multiple layers to allow a lot of information to be stored (grants/volunteers/etc.), but I don't like their new pricing structure where you pay by the number of donors you have and by the month. I liked the old structure (before they were bought by FrontStream) much better.

Source: Capterra
 

Jack from People Animals Love

October 2015

October 2015

Not up to snuff with the real workplace

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Giftworks is a clunky interface to use and not inuitive at all. Customer service is questionable as well. There have been unexplained datase errors and a mponthly need to contact support for problems related to their "Fixes". Now that Windows 10 is out, if I could give customer support a negative grade I would. I was told to do a clean install of Windows 10, etc. and reinstall Giftworks.
Things worked fine for one day, then Giftworks would not respond. Cutomer Service does not care about the end user. One comment I got from the rep I was dealing with was that our server was the issue not Giftworks. Our server at the time was new. Customer Service did not want to admit, that their software was weak.

Avoid Giftworks if possible.

Source: Capterra
 

Susan from Suicide and Crisis Center of North Texas

August 2015

August 2015

Easy to Learn, Use and Manage.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We began using GiftWorks in 2009. We are an older, established agency and needed to upgrade from a database that had been created by a volunteer who no longer worked with us. We needed a fresh start. GiftWorks gave us that and more. We love its ease of use and the smartlists and reports we can generate so easily and quickly. Fundraising databases for small nonprofits need to be very user friendly since most agencies with less than a million dollar budget require employees to wear many hats. We see GiftWorks as a strong partner for us. Support has always been available when needed. We hope GiftWorks maintains what drew us to this company in the first place...trust in the software and reasonable pricing. Thank you.

Source: Capterra