GiftWorks Cloud is a cloud-based fundraising solution for small and midsize nonprofit organizations. Primary features include donor management, volunteer management, event and ticket management and reporting.
The donor management module provides users with information on donors and tracks donation amounts, email communication and other interactions. The volunteer management module provides a volunteer portal, helps users track revenue and expenses, set fundraising and registration goals and manage reservations. The reporting module provides a list generator that helps users create custom reports.
Other features include fundraising, marketing and communication tools, social-media tracking and user-role management. GiftWorks offers integration with QuickBooks, MailChimp, Constant Contact, Salesforce, Paypal and EventBrite.
GiftWorks Cloud is available in a monthly subscription pricing option based on the number of users. Support is offered via phone, email, training videos, customer service agents and a knowledge base.
3.0 / 5 starsWrite a review
Showing 1 - 20 of 33 reviews
Start your review ofWrite a review
Joan from Myasthenia Gravis Foundation of Ilinois
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees
For anyone who has used Firstgiving event software, I would not recommend the GW cloud platform.
The desktop version was intuitive, worked well for us for 10 years. Mailings, report functions worked well. Integration with FirstGiving for events was bumpy, but worked with GW tech support. The customer support staff - in the past and since the migration to the cloud format - have been responsive, even when they don't have good news to report.
We discovered a month after the migration that the developers had brought over 4 years of past (and unwanted) data from FirstGiving events, and now we have over 200 duplicate records, and 200 duplicate payments that we're being told must be manually removed thru a process that will take days. As a small nonprofit, we don't have the manpower to resolve. Trying to shake a thank you letter out of this system is difficult and in no way intuitive, and the reporting function is buried in "smartlist" constructs, leaving us with many manual steps. The documentation is inadequate.Review Source
Theodore from Rotary of Huron Valley
Value for money
We recieved no benefits from this product and put a dent into our budget.
There is absolutely nothing I can say that is good about the product. It has so many "bug fixes" it does not work as described. It is clunky at best. For 6 weeks we have tried to use this product and get things accomplished and we can't get anything completed, their support is at best mediocre.
We had high hopes that this product would assist us in raising money forour foundation. All it has done is cripple us.
Everything. The cloud based version is not ready to be used. It leaves so much to be desired. Support is at best poor. They take forever to get back to you. Thier fixes is let me correct that because you can't, it is a bug.