GiftWorks Cloud software


GiftWorks Cloud is a cloud-based fundraising solution for small and midsize nonprofit organizations. Primary features include donor management, volunteer management, event and ticket management and reporting.

The donor management module provides users with information on donors and tracks donation amounts, email communication and other interactions. The volunteer management module provides a volunteer portal, helps users track revenue and expenses, set fundraising and registration goals and manage reservations. The reporting module provides a list generator that helps users create custom reports.

Other features include fundraising, marketing and communication tools, social-media tracking and user-role management. GiftWorks offers integration with QuickBooks, MailChimp, Constant Contact, Salesforce, Paypal and EventBrite.

GiftWorks Cloud is available in a monthly subscription pricing option based on the number of users. Support is offered via phone, email, training videos, customer service agents and a knowledge base.

Supported Operating System(s):
Web browser (OS agnostic)

33 Reviews of GiftWorks Cloud

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  • Joan from Myasthenia Gravis Foundation of Ilinois

    Specialty: Philanthropic Foundations

    Number of employees: 2-10 employees

    August 2018

    Unfortunate surprises when migrating to the cloud

    Ease-of-use
    Functionality
    Quality
    Support

    For anyone who has used Firstgiving event software, I would not recommend the GW cloud platform.

    Pros

    The desktop version was intuitive, worked well for us for 10 years. Mailings, report functions worked well. Integration with FirstGiving for events was bumpy, but worked with GW tech support. The customer support staff - in the past and since the migration to the cloud format - have been responsive, even when they don't have good news to report.

    Cons

    We discovered a month after the migration that the developers had brought over 4 years of past (and unwanted) data from FirstGiving events, and now we have over 200 duplicate records, and 200 duplicate payments that we're being told must be manually removed thru a process that will take days. As a small nonprofit, we don't have the manpower to resolve. Trying to shake a thank you letter out of this system is difficult and in no way intuitive, and the reporting function is buried in "smartlist" constructs, leaving us with many manual steps. The documentation is inadequate.

    This review was submitted organically. No incentive was offered
    Review Source
  • Theodore from Rotary of Huron Valley

    May 2018

    This is product does not work as designed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We recieved no benefits from this product and put a dent into our budget.

    Pros

    There is absolutely nothing I can say that is good about the product. It has so many "bug fixes" it does not work as described. It is clunky at best. For 6 weeks we have tried to use this product and get things accomplished and we can't get anything completed, their support is at best mediocre.
    We had high hopes that this product would assist us in raising money forour foundation. All it has done is cripple us.

    Cons

    Everything. The cloud based version is not ready to be used. It leaves so much to be desired. Support is at best poor. They take forever to get back to you. Thier fixes is let me correct that because you can't, it is a bug.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Miranda from EcoWorks

    Specialty: Arts & Cultural

    Number of employees: 1 employee

    March 2018

    GiftWorks cloud isn't fully developed yet...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer support for GiftWorks is pretty great. They don't always answer when you call, but if you leave a message or send an email I usually get a response within 24 hours.

    Pros

    We are pleased that GiftWorks has moved to the cloud, but there are still things that need to be built out to complete the transition.

    Cons

    The membership feature has not been including in the cloud feature yet. This has been holding us back from transition from desktop to the cloud.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Amie from LAUNCH

    Specialty: Human Services

    Number of employees: 11-50 employees

    February 2018

    Giftworks - Frontsream Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I really hated this product. It wasn't worth the money. Also, after a few months, it would tell me that my login information was "incorrect" even though I knew my password and it hadn't asked me to reset it. I would have to call customer support every time to have them manually fix the problem. It happened more than once.

    Cons

    Maybe I didn't have enough training... I joined my organization and was thrown on to Giftworks (it hadn't been set up properly by our previous employee). Giftworks customer support was not helpful and their training videos never helped. If you get Giftworks, make sure everything is created properly before you import all of your data. It had a tough time keeping track of donors and who they were related to, worked for etc.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Karin from Sierra Streams Insitute

    Specialty: Environmental

    Number of employees: 11-50 employees

    January 2018

    Gift Works Intuitive yet Useless

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More than anything, I hate that FirstGiving is the only compatible donation service. The donate now button from First Giving is prehistoric! There are so many free better options out there I just wish it was easier to have these other options integrate with GiftWorks

    Pros

    I find GiftWorks intuitive to use. All of the customer care representatives are considerate and patient on the phone.

    Cons

    The functionality of this software is terrible! The Volunteer Module is not developed enough to be useful. Smartlists and reports do not give me the information needed. When I try to create a custom report the fields I need to pull are not available. I have talked to customer care numerous times about these issues and while they are patient and understand my complaints they cannot do anything to fix the issue!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Heather from The Bridge PAI

    Specialty: Arts & Cultural

    Number of employees: 2-10 employees

    January 2018

    Giftworks is pretty bad

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was easy enough to cancel our subscription and it was easy enough to export our data out of the program.

    Cons

    It's clunky, hard to navigate and use, expensive. The user interface looks and feels very dated. Very awkward on a Mac. Has made simple tasks such as mail merges quite difficult.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alexandra from Spectrum Electric Inc

    Specialty: Other

    Number of employees: 2-10 employees

    January 2018

    Had an awesome experience working with this great program!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I used it once for my church and we were accepting donations and wanted to keep track of everything. This was a great tool for us to keep everything organized.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Laura from ECHO

    Specialty: Human Services

    Number of employees: 2-10 employees

    January 2018

    Easy to utilize and track donors

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Multiple tracking sources make it easy to sort donors into groups. Calendar function makes it easy to plan the day or week.

    Cons

    Customer service support is average for most areas of concern or questions. Some areas seems to require some back tracking.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Christie from SABC

    Specialty: Faith-Based Ministries

    Number of employees: 2-10 employees

    November 2017

    Giftworks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If I was starting out I would not choose this software. I feel stuck because I have been with them so long and have a large amount of info that would have to be moved if/when I move to another software.

    Pros

    I like the desktop version very much. It is easy to use and learn. It has all the reports and fields that I need.

    Cons

    The cloud version was released before it was ready and it is a train wreck. Many important features are not working yet.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Shauna from Meals on Wheels Spokane

    Specialty: Human Services

    Number of employees: 2-10 employees

    August 2017

    Definitely not the best...but getting better at least

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features.

    Pros

    I do like that they decided to go with the cloud instead of their Giftworks Anywhere software. With Giftworks Anywhere you had to have Citrix Receiver which never seemed to work right. While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available.

    Cons

    Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere). The reporting features were confusing and didn't report like I felt they should. For example, It took me several tries to finally come up with a decent list of monthly donors...you wouldn't think that should be too hard right? I never found an easy way to build a monthly donor list, but I ended up making a list of donors that had donated 10x or more the previous year... although it also gave me other donors on this list that didn't fit any of my criteria? The filtering was terrible and I would end up with partial data or too much like I just said.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Pamela from NH Preservation Alliance

    Specialty: Other

    Number of employees: 2-10 employees

    June 2017

    Good, but missing features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)

    Pros

    Learning curve is decent. The ability to train someone to help add information after an event and have them put in accurate data is less than an hour.

    Cons

    Missing functions... like the ability to multi-level queries is limited. I truly hate that the names of fields changes through the program is frustrating... in one area is a Donor Category, in another its simply Category. Please. Pick a name, stick with it!! And when selecting columns to show in a spreadsheet.... there is NO LIST ANYWHERE! Please, help out people and provide documentation that lists all the columns and a short description!!! Would also love to have the option to pull cumulative data!

  • LaTasha from Workshop Houston

    Specialty: K-12 Education

    Number of employees: 2-10 employees

    May 2017

    Good product for good price

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The price makes it accessible and it's fairly easy to use. It gets the job done and that's ultimately what matters, especially at this price point.

    Cons

    The interface feels a little clunky, which is what you'd expect in a way, but I think it can make it hard to navigate sometimes.

  • Jaime from Workshop Houston

    Specialty: Arts & Cultural

    Number of employees: 2-10 employees

    April 2017

    Good Value!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Straightforward and uncomplicated but has a lot of really great layer of information. It's the little things that make it easier to use, such as emailing a data pull directly and volunteer hour tracking, that make this a good product. My only real complaint was the fact that it wasn't cloud-based...until NOW.

  • Paula from Free Spirit Media

    Specialty: Arts & Cultural

    Number of employees: 11-50 employees

    April 2017

    GiftWorks is a good platform for the basics on donor tracking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I enjoy the ease of use for entering donations and making new donor profiles. The search engine in accessible and has useful links incorporated when donors aren't found. I also enjoy the ease of being able to pull up information sing smartlists for tracking donation amounts.

    Cons

    It isn't easy to figure out how to use the other features of GiftWorks. I have tried using the video tutorials to increase my capacity on GiftWorks, but it just isn't an intuitive program. Therefore, I find myself limited in what I use GiftWorks for, and constantly frustrated about paying a large sum for a program that we only use for donor tracking.

  • Kelly from InterFaith Health Clinic

    January 2017

    GiftWorks - good for the small/medium nonprofit

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like the fact that it has multiple layers to allow a lot of information to be stored (grants/volunteers/etc.), but I don't like their new pricing structure where you pay by the number of donors you have and by the month. I liked the old structure (before they were bought by FrontStream) much better.

    Review Source: Capterra
  • Deb from Renz Addiction Counseling Center

    Specialty: Human Services

    August 2016

    Inexpensive alternative for donor managment

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Inexpensive, not complicated, importing and exporting is easy

    Cons

    Runs slow with large merge mailings, need to separate and/or pull into word

  • Laura from YWCA Wausau

    Specialty: Human Services

    July 2016

    Laura's review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the volume of donors the programs holds. I also like the various types of reports you can print.

    Cons

    I find it difficult to navigate this program with ease.

  • Will from Pine Mountain Music Festival

    Specialty: Arts & Cultural

    July 2016

    It is our ONLY donor software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was installed when I started, had over 15 years of information on it, and SOME of it was useful (not most)

    Cons

    There is no way to customize it to a minimum for our simple needs/uses

  • Rebecca from YWCA

    Specialty: National Organizations

    July 2016

    New user initiation

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The various functions available- there are many things it appears able to do.

    Cons

    The duplicate donors- it would be great if you could have it ask if you are entering the same info- is this a 'new' donor, or would you like it to add it to a current donor.

  • Blake from EW - A 501(c)(6) & 501(c)(3)

    Specialty: Political Organizations

    May 2016

    Used product - only because that's what current non-profit had used

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like that you can email someone directly a data pull. You can split contributions into different funds. Never lost any data or had any major problems that would reduce productivity.

    Cons

    Not cloud based, difficult to export data, you would have to scroll through huge lists of query forms to find the exact ones you wanted to pull in that report. Marking acknowledged gifts was a little strange we you didn't use their letter generator. It looks out of date. As if it was built in 2002 and has never had an upgrade.

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