Fundly is an online fundraising platform used by nonprofits, charities, clubs and other organizations that seek to raise money for a cause.

With this application, fundraisers can create custom, mobile-ready donation pages with videos and photos, while the iOS mobile app enables them to track contributions and supporter activity from Apple devices.

Communication tools let campaign managers import contacts and customize email templates, then send thank-you emails, appeal letters and other messages to those contacts through Gmail, Yahoo, Survey Monkey and Constant Contact.

Fundly also includes built-in social sharing features that allow supporters to post donation pages on their networks, increasing campaigns' reach. And campaign managers can publish posts that appear in supporters’ activity feeds to keep them updated on campaign progress and milestones. Finally, Fundly’s integration with Facebook’s OpenGraph lets fundraisers broadcast messages to their Facebook followers.



16 Reviews of Fundly

Overall rating

3.5 / 5 stars

Showing 1 - 16 of 16 reviews

December 2018

Amanda from Boyds funds

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

December 2018

Fundly is NOT fun

I will NOT use this company nor suggest using this company or fundraising again.

Pros

The ease of starting the fund, it was easy to start up and upload pictures

Cons

They use a financial system called STRIPE. It is a secondary business. To start a fundraiser for a friend i used FUNDLY, not knowing the money i was raising was going to be held hostage by STRIPE. They treated the fundraiser as a business. I had no EID because it is not a business and there is NO profit to be made. The customer support was anything but helpful. I could not stop the fundraiser without loosing the current funds. So the family in NEED is still in need while Stripe holds the funds.

October 2018

Ars from UNO

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

1 of 5

Customer support

3 of 5

Functionality

1 of 5

October 2018

Can't easily access functions for recurring donations

Pros

Nothing. It did what I needed it to when I was able to donate monthly.

Cons

All I wanted to do was cancel a recurring donation. It was like being in the equivalent of a Vegas casino, where you can't escape. I'm very frustrated.

September 2018

Dan from City Club of Portland

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2018

AGREED: Stay Away!

We continue to have problems that have lost us thousands of dollars. The response we get from company reps is more about protecting Fundly than solving problems. The previous staff at our nonprofit must have selected Fundly based on expected costs, but the reality is that the opportunity cost and real costs are literally threatening the survival of our organization.

Pros

A few things are easy, but a lot is lacking, and for end users, the system is very frustrating.

Cons

We do events nearly every week and have to field dozens of calls and emails each week from people who are not able to register due to confusing user experience, timeouts, and technical issues. When people want to reset their password, they often don't get the reset message. Monthly members/donors keep getting kicked out by the system, so we often get people who think they're still members, but the system won't recognize them. When we try to fix this on the back end, it doesn't "stick." Reporting is frustrating and often inaccurate, especially around events and membership. The customer service is defensive and usually insists that there isn't a problem.

July 2018

Marcus from Celebrate Life

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2018

No customer support feature. No way to withdraw funds. Unable to send response when they email.

Pros

Nothing so far. I stopped donations because there seems to be to too many unsure features.

Cons

No way to communicate. no way to email or call or withdraw funds. I stopped donations.

March 2018

Laura from Ironwood Springs Christian Ranch

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

2 of 5

March 2018

Easy enough to capture data; reporting on it later is another story

Pros

You can record a lot of information about donations including where the money is coming from, where it is going, details about who it came from, etc. The acknowledgement feature for sending receipts helps track communications with donors.

Cons

I've found it extremely difficult to report on data after it's entered in the system. The reporting tool is not intuitive. There are several "tricks" that you wouldn't know unless told specifically. I run into many errors and can't seem to get the reports to pull the information I want, especially in fairly straightforward scenarios. I also found the system to be quite slow as compared to other cloud/internet-based softwares. It takes a long time to enter one small task or piece of information and search for contacts or navigate through the site.

June 2017

Catherine from Hillside Health Care International

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Service is excellent, the program is robust and an excellent value.

Efficiency, support, ease of use for myself and other internal customers.

Pros

The support is fantastic, the software is easy to understand graphics; ease of use of the various input and access systems, detailed reporting, and price.

June 2017

Isis from Ruth's Way, Inc.

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

AWESOME!

The software is extremely easy to access, and utilize.

Pros

The software is so easy to use, even for people like myself who are not so "technology literate"! Anytime I need assistance the staff avails themselves immediately. I can keep track of every single item regarding our organization in ONE place, this is most helpful for me especially since in the position of ED I wear many hats.

Cons

Occasionally the system will freeze up on me, but this is generally the only issue that I've encountered. I do not have any other cons to report at this time. The system has been for the most part AWESOME.

Response from Fundly of Fundly

Replied June 2017

Thank you for your positive comments. I am so glad to hear that you enjoy using Fundly CRM. Call us if there is anything we can help you with.

May 2017

Christine from Arts North Carolina

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Overall, we have had a great experience with Fundly. Lots of great features and amazing support.

More automation of recurring donations. Great for managing our events. Peace of mind knowing that support is available and responsive.

Pros

The best thing about Fundly is their customer support. A great system is nothing without support to get you up and running and help you when you have a question. Their webinars are great, especially the Friday drop-in webinar. I also like how it helped us get our recurring donations mostly automated. All I have to do is go in and click to send the acknowledgment emails. They also have great ways to recieve donations and event registrations online. The donation widget we have on our website definitely increased our online donations.

Cons

The reporting feature can be hard to learn. It's very powerful and can do a lot when you get up to speed but the learning curve is steep. Luckily, they have the Reporting Huddles. I have gotten a lot of help from going to those.

April 2017

Steven from Race for Kids nonprofit (Petaluma Kids Gran Fondo)

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Fundraising Awesomeness

There is nothing like Fundly. Everything is all in one package for any of your fundraising needs. Our nonprofit, Race for Kids, solely uses Fundly for everything. We love it!

Response from Fundly of Fundly

Replied April 2017

Thanks! We appreciate the great feedback! We are proud to be a provider for the Race for Kids!

April 2017

Anna from Old Sol Music Hall

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

Systems & Startup

As a young startup team, we at Old Sol Music Hall were looking for a customer relationship management tool that would grow with us and our nonprofit organization. With the dedicated support of the Fundly team, we were able to develop an awesome website; manage the abundance of information about our volunteers, donors, and concertgoers; and finish our first fiscal year feeling organized and ready for years to come.

Response from Fundly of Fundly

Replied April 2017

Thanks for leaving us a review! We would be interested in any additional feedback you can provide on how we can improve our overall quality and especially our ease of use! If there is a time that is convenient in the upcoming weeks, I would love to schedule a call.

March 2017

Jeffery from Flagler Humane Society

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

March 2017

STAY AWAY!

This was a great company and product when it was nonprofiteasy, but ever since becoming Fundly CRM is has gone to the birds. Used to be a simple, user friendly experience. Now it is cluncky, not user friendly and some of the features are impossible to use unless you are a computer programmer. Customer service does not exist with this company - be prepared to be thrown into the wolf's den. At best they will give you a list of instructions a day later, but that's all. Or they will tell you to watch a webinar. If you have nothing else to do but mess with a computer all day this might work for you, but most of us fundraisers do not (or probably don't know how because that is not our job!). Then the support personnel talk to you like your stupid because you can't figure out what they are talking about from their written instructions and they then want to charge you just for the privilege of talking to them on the phone. The reporting feature is absolutely useless unless you are a computer engineer. Seriously! They farm out the reporting to a company called Exago that is for market research. I'm totally not kidding - check it out http://www.exagoinc.com/. This is what you have to look forward to. Nothing but headaches and anxiety. Please do not fall for these people; especially the sales guy Dan. They do not care about you. They're only objective is to add more clients and definitely not to help you or your organization.

Pros

NONE

Cons

THAT IT EXISTS

Response from Fundly of Fundly

Replied April 2017

At Fundly. we understand that any new technology creates a learning opportunity that can sometimes feel daunting. We make every reasonable effort to ensure that our customers have a multitude of free training and tools to learn the features of the Fundly CRM platform. Unfortunately, in this case, the customer did not have the time to complete the training as offered and there was an unreasonable expectation that the Fundly team would do additional work for free. Although we made several attempts to engage in a solution, we regret that we were unable to sufficiently satisfy this organization's request.

April 2016

Joan from Cheney Historical Museum

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

1 of 5

April 2016

Glitchy online convenience, Poor customer service

I started using this when it was NonProfitEasy. It seemed to be 5 guys running out of a garage. I ran into a number of bugs, that they fixed quickly, but I had a hard time matching their report numbers to outside sources. However, my real issue arose when first one, then a second employee promised something on pricing, but didn't follow through. Our company got a surprise charge. My emails went unanswered. Turned out first employee left the company, the other was out on leave - no one was checking their email. The company was very slow in resolving the issue, and communicated poorly during the resolution. I cannot recommend this company, there are others with same functionality and better service.

March 2015

Vanessa from West suburban humane society


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2015

Annual Fundraising

Pros

I like the ease of use, accessibility, and that it's from a well known and trusted source.

Cons

The lack of statistical reporting. It could benefit larger organizations to see where donations come from.

March 2015

Bill from Thrive


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2015

Fundly overview

Pros

I trust that donations are delivered to intended recipients.

Cons

The website is a little cumbersome. The offers could be streamlined and categorized a bit better.

February 2015

Frances from Oxford University Press


Ease-of-use

3.5 of 5

Customer support

2 of 5

Functionality

2.5 of 5

February 2015

Happiness is the key to knowledge: My journey using Fundly

Pros

How versatile the product is; you can apply it to essentially any situation.

Cons

It is not as secure as I would like; there are some problems with the security.

February 2015

John from Calvary Temple


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2015

I love it- it worked great for me!

Pros

It was easy and nice to work with. The process was simple and everyone there responded quickly. It was very simple to raise money for a good cause.

Cons

There was really nothing that I didn't like. It was great the whole way around. There are no complaints at all.