Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"It is easy to use, view and set up. It has a great description and is great."
"It's an easy to use, simple online tool that allows ease of use."
"Modules are pretty self-explanatory and hosting prices are reasonable. Tech support is helpful when needed."
Cons
"I know this sounds corny, but I can't complain. The price is very reasonable, the support team is quick to respond to any issues, and the software itself delivers as promised."
"More live client service. It would be helpful to have a dial in number to resolve issues."
"It can be hard to catch onto at first if you have no experience with a similar product or are not tech savvy at all."
FundRaiser Reviews
Filter by:
March 2015
Caleb from CrossTalk International Ministries
Industry: Religious Institutions
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
March 2015
Best Software for Non-Profits!!!
Pros
This product is one of the most intuitive products on the market for donor management. The team at fundraiser is constantly looking for ways they can improve and at every turn they surprise even me. I have been a customer since the late 90's and I have been through most of their versions. Each time a new version is released we can't wait to see what new tools will be at our disposal.
Cons
I know this sounds corny, but I can't complain. The price is very reasonable, the support team is quick to respond to any issues, and the software itself delivers as promised.
February 2018
Justine from The Catholic Foundation
Company Size: 11-50 employees
Industry: Philanthropy
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Functionality
5.0
February 2018
FundRaiser software review
Pros
Provides small to large nonprofit organizations to automate their daily processes. Offers comprehensive solutions and features for fundraising and more.
Cons
Not always enough flexibility in the design functions, but this has been improving since we first used the product.
March 2020
Roxanne from Grandma's Place, Inc.
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
March 2020
I changed from FundRaiser to DonorPerfect and have NO regrets!
I used the program for over a year. I self taught myself how to use it and at that time it was not the easiest thing to do. I am sure that with the major re-do of the program that it is much much better than what I was using 4 years ago. I have been in the fundraising field for over 30 years and before I started the job here 6 years ago, I had never heard of this program. That being said, they do have the BEST customer service so for someone just starting out I would say look into this program. It may be just what you need.
Pros
I have to say that customer support was always really good. They answered the phone right away and could answer all of my questions. I also liked that the software had multiple ways to address donors and a myriad of salutations you could set up.
Cons
At the time that I used this software, the donor information looked like it was written in DOS. After I switched to DonorPerfect, they totally revamped the look of the program. If they had made these changes sooner, I may have stayed with them.
November 2018
Gina from Feast, inc.
Company Size: 2-10 employees
Industry: Philanthropy
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Fantastic product for nonprofits
Pros
This is a wonderful product that makes day to day processes for non profits and business running fundraisers seamless and stress-free.
Cons
It can be hard to catch onto at first if you have no experience with a similar product or are not tech savvy at all.
December 2018
Jasmine from Assisting Hands
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2018
The team is great
Pros
Everyone we have talked to has been extremely patient and nice to work with. Not to mention it is inexpensive compared to other software programs we looked into.
Cons
We had a couple of glitches when we first started. However, they didn't hesitate to fix them immediately.
February 2015
Debbie from Wexner Heritage Village
Industry: Hospital & Health Care
Time Used: Free Trial
Ease-of-use
4.5
Customer support
4.5
Functionality
4.5
February 2015
Review of FundRaiser
Pros
Modules are pretty self-explanatory and hosting prices are reasonable. Tech support is helpful when needed.
Cons
Certain reports, when exported, are a jumbled mess. I have never been able to use the envelope function after I print a letter, no matter what my IT guys do.
February 2015
Katie from VI
Time Used: Free Trial
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
February 2015
My Review of this FundRaiser
Pros
I belive this product is user friendly. It is easy to navigate and accurate.
Cons
There really isn't anything I don't like. Mabye make it more eye appealing. I feel it's a little dull, but it does what it needs to. So why fix something that isn't broken.
March 2015
Samad from sbt
Industry: Non-Profit Organization Management
Time Used: Free Trial
Ease-of-use
3.5
Customer support
5.0
Functionality
3.0
March 2015
fundraiser
Pros
It helps other with fundraising for causes, and organizes them for various actions.
Cons
It can sometimes be on the corporate side of doing business.
February 2015
Graeme from phoenix consulting
Industry: Civic & Social Organization
Time Used: Free Trial
Ease-of-use
3.5
Customer support
3.5
Functionality
3.5
February 2015
great software package for non-profit organizations
Pros
This software is cost effective and user friendly and appeals to most consumers.
Cons
It is difficult to find online support for older versions of the software.
February 2015
Tony from imc
Industry: Hospital & Health Care
Time Used: Free Trial
Ease-of-use
3.5
Customer support
4.0
Functionality
3.5
February 2015
go fund me
Pros
It is easy to use, view and set up. It has a great description and is great.
Cons
There are too many steps to use, verbose and they need to type details like this.
December 2017
Tom from Kitsap Humane Society
Company Size: 51-200 employees
Industry: Civic & Social Organization
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
December 2017
Review of FundRaiser
Pros
This platform is relatively easy to use and might be good fit for smaller to mid-size organizations that are budget conscious.
Cons
It covers the basics of tracking donor gifts but has very little of the look, feel and features that most other "newer" database platforms have incorporated. It takes considerable time and efforts to pull data and to enter data other than just basic gift entry. It does not sync with donations pages or other platforms such as Quick Books. No user-friendly interactive dashboards.
September 2018
Margeaux from Suquamish Foundation
Company Size: 2-10 employees
Industry: Philanthropy
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
September 2018
Easy to use
Awesome organizing for work team!
Pros
Intuitive, easy to learn, thorough, free for basic service! Can have several users for one project!
Cons
Haven’t found any yet. Everything we’ve encountered is perfect thus far. No complaints, but we haven’t used it for that long yet.
March 2015
Rich from RW
Industry: Philanthropy
Time Used: Free Trial
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
March 2015
FundRaiser review
Pros
Easy to use and it isn't too expensive. Also, most people find that it is very user friendly.
Cons
There isn't really anything that I dislike too much about this product or vendor.
February 2015
Karen from ROH
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2015
FundRaiser Review
Pros
I am able to see upcoming events and qualification criteria as well as past event statistics.
Cons
I don't have any complaints and have never had any negative issues come up.
March 2015
Monserrat from united
Industry: Primary/Secondary Education
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
March 2015
FundRaiser
Pros
It gets the job done to be able to give back or donate at a fast and convenient pace.
Cons
There is nothing that I can think of that I do not like about this product/vendor.
February 2015
Ann from mypets
Industry: Civic & Social Organization
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2015
Great product
Pros
Everything is so simple to understand and use I would recommend this product to all.
Cons
Nothing, everything is great about this product and vendor.
March 2015
Angela from ALAvant, CPA
Time Used: Free Trial
Ease-of-use
3.5
Customer support
5.0
Functionality
3.5
March 2015
Experience
Pros
Ease of use, navigation of site and reputation for reliability.
Cons
Nothing at this point. I have had a good experience with the site.
March 2015
Cheng from Columbus Chinese Christian Church
Industry: Religious Institutions
Time Used: Free Trial
Ease-of-use
3.0
Customer support
5.0
Functionality
4.0
March 2015
Highly recommend
Pros
it helps me raise funds conveniently and efficiently.
Cons
I haven't heard it before since I was told by a friend.
July 2018
Hannah from Chico Animal Shelter
Company Size: 2-10 employees
Industry: Civic & Social Organization
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Dropped Stress Levels
Pros
This program took away so much of the stress that comes with fundraising. It was just so easy to use!
Cons
It was a little more difficult for not tech savvy people but it was also easy to walk them through it.
March 2015
Helene from Ohana Healing Arts
Industry: Hospital & Health Care
Time Used: Free Trial
Ease-of-use
3.5
Customer support
2.5
Functionality
3.0
March 2015
FundRaiser
Pros
It's an easy to use, simple online tool that allows ease of use.
Cons
More live client service. It would be helpful to have a dial in number to resolve issues.