As a small membership nonprofit, the pandemic made it impossible for us to hold our usual in-person events, dramatically affecting our bottom line. Fundraising to support our online transition and programs was key and Fundrazr was an amazing resource for us to make that happen.

For us, the ease of set-up, the excellent help and advice of our designated consultant and the accessibility for donors was key.

It was hard to find where to change certain options but with help from support, all was done in a timely way.

I like the creative elements and flexibility of the software- I love the different theme options, and features like perks and Master/Subcampaign duality. The social media integration is also great, and makes a lot of sense according to fundraising theory! There is some simplification in the processes that I appreciate as well. Attributing donations as a simple click rather than having to formally move donations relieves a big headache for our receipting/accounting department. I also just really appreciate Fundrazr's willingness to work with the needs of our charity in terms of platform specifications and functionality. It's not exactly intended for our uses, but they are helping prove that it can be fitted to suit our needs quite well!

Some of the simplification has made a lot more complex our receipting and accounting, as currently our receipting system and its set up doesn't cooperate perfectly with the friction-relieving functionality of the "receipt details later" donor option. We know we can turn it off, so we may. However, we weren't anticipating this issue, so it caused a bit of a system-unravelling headache, as our automatic receipting system reads "fill in details later" as a finished transaction and processes it as "receiptable amount zero". The other challenge our users have had is that lots of anonymous gifts are coming in that only need be anonymous to the public, but would be fine to be seen by the person who was being supported. They really like to thank those who attribute gifts to them, but when a team is on a subcampaign their transactions are just saying "anonymous", and it has resulted in significant frustration expressed to us. If the donor had the option to "appear anonymous on activity page, but remain visible to the team/person I'm supporting" or even just clarify what they are choosing when they choose "anonymous" (choosing to be anonymous even to the person they are giving to), that would help a lot.

Generally very good.

It was free to use, so we received 100% of the donations that came in. It was very user friendly.

There was not any flexibility in the platform's design. The way the fundraiser was displayed on the screen was not as professional looking or sleek as we would have liked. A few people who donated also told us the payment processing software was a little redundant (they had to put their address in twice).

I enjoy the software for several reasons, but the real winner is the functionality. Across devices, borders, and different groups of demographics - Fundrazr helps me provide service to my customers. I also have to mention that beyond the software, everyone that I've interacted with at Fundrazr has been helpful, kind and an absolute joy to work with.

I would love it if there were more built in analytics for admins to see how the end user donates, when they donate, and how often they visited the site. I would love to see each pages individual google analytics along with a total of all the accounts I've been managing.

I love that this software is able to bring so many individuals across the globe for an amazing cause.

The con that I found about this software was that I thought it was getting confused how to navigate around the website.