Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
5.0 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"This is a very user friendly program. The customer service was very helpful and willingly facilitated our needs"
"Clean layout of a campaign Simple navigation "
"I love that this software is able to bring so many individuals across the globe for an amazing cause."
Cons
"Tutorials on how to set up a campaign are missing "
"I don't think it could do event tickets sale which would have been very helpful in our case"
"The con that I found about this software was that I thought it was getting confused how to navigate around the website."
FundRazr Reviews
Filter by:
August 2020
Manpreet from Canada India Education Society
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2020
This platform is what we needed to achieve our fundraising goals
Pros
The support and the expertise from the team was super helpful in setting up a successful campaign. The software was easy to use and navigate with a clean look.
Cons
I really liked the software there were not really any changes I would recommend at this time.
June 2018
Sheila from International Teams Canada Inc.
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
June 2018
This system is a lot simpler to use than past products. Staff are excited to tailor functionality!
Pros
I like the creative elements and flexibility of the software- I love the different theme options, and features like perks and Master/Subcampaign duality. The social media integration is also great, and makes a lot of sense according to fundraising theory! There is some simplification in the processes that I appreciate as well. Attributing donations as a simple click rather than having to formally move donations relieves a big headache for our receipting/accounting department. I also just really appreciate Fundrazr's willingness to work with the needs of our charity in terms of platform specifications and functionality. It's not exactly intended for our uses, but they are helping prove that it can be fitted to suit our needs quite well!
Cons
Some of the simplification has made a lot more complex our receipting and accounting, as currently our receipting system and its set up doesn't cooperate perfectly with the friction-relieving functionality of the "receipt details later" donor option. We know we can turn it off, so we may. However, we weren't anticipating this issue, so it caused a bit of a system-unravelling headache, as our automatic receipting system reads "fill in details later" as a finished transaction and processes it as "receiptable amount zero". The other challenge our users have had is that lots of anonymous gifts are coming in that only need be anonymous to the public, but would be fine to be seen by the person who was being supported. They really like to thank those who attribute gifts to them, but when a team is on a subcampaign their transactions are just saying "anonymous", and it has resulted in significant frustration expressed to us. If the donor had the option to "appear anonymous on activity page, but remain visible to the team/person I'm supporting" or even just clarify what they are choosing when they choose "anonymous" (choosing to be anonymous even to the person they are giving to), that would help a lot.

Response from ConnectionPoint
Replied June 2019
Sheila, thanks for your detailed feedback! We are happy to see how iTeams are successfully running so many campaigns simultaneously and raising funds throughout the year! Looks like we've tackled most of your suggestions for improvement at this point but if you have more, feel free to let us know and we will be happy to chat. FundRazr team.
January 2019
Gavi from Human Connections
Company Size: 2-10 employees
Industry: Civic & Social Organization
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
January 2019
Good, easy to use and economical
Generally very good.
Pros
It was free to use, so we received 100% of the donations that came in. It was very user friendly.
Cons
There was not any flexibility in the platform's design. The way the fundraiser was displayed on the screen was not as professional looking or sleek as we would have liked. A few people who donated also told us the payment processing software was a little redundant (they had to put their address in twice).

Response from ConnectionPoint
Replied June 2019
Hi Gavi, thanks for your feedback! Our mission is to create the most powerful enterprise-class fundraising platform that can be used for free - we are happy that we are getting closer every day to that mission. Regarding flexibility, we recently introduced new layouts and now offer nine different layouts for different fundraising campaign types. FundRazr team
September 2019
Dillon from Hatchfund
Company Size: 2-10 employees
Industry: Fund-Raising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Partnering with Fundrazr for my fundraising platform
Pros
I enjoy the software for several reasons, but the real winner is the functionality. Across devices, borders, and different groups of demographics - Fundrazr helps me provide service to my customers. I also have to mention that beyond the software, everyone that I've interacted with at Fundrazr has been helpful, kind and an absolute joy to work with.
Cons
I would love it if there were more built in analytics for admins to see how the end user donates, when they donate, and how often they visited the site. I would love to see each pages individual google analytics along with a total of all the accounts I've been managing.
May 2019
Karie from Non-Profit Organization Management
Company Size: 51-200 employees
Industry: Individual & Family Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
FundRazr
Pros
I love that this software is able to bring so many individuals across the globe for an amazing cause.
Cons
The con that I found about this software was that I thought it was getting confused how to navigate around the website.

Response from ConnectionPoint
Replied June 2019
Hi Karie, thanks for your feedback. Happy to hear that you love our platform! Being an enterprise-class solution, we have rich feature set and it is a priority for us to surface all functionality and possibilities without confusing visitors on the website. We are working on it- thanks for your thoughts on it! FundRazr team.
July 2018
Anonymous
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
July 2018
No cost software to get started and great way to raise funds
Pros
This software is easy to use, so organizations are not required to dedicate extra time from their staff to set up and maintain an account. It is easy to customize to my company brand and support is available for all users. Users are able to access their funds pretty quickly and even have the opportunity to match donor funds. This software makes it easy to link fundraising campaigns to social media outlets through their built-in integration capabilities. I would recommend this product to others.
Cons
This software does not allow for multiple photos to be uploaded and there are lots of other campaigns that organizations have to compete against.

Response from ConnectionPoint
Replied June 2019
Hi there, thanks for your detailed feedback! We are happy that you find it easy-to-use and economical. Being an enterprise-class solution, we want to make sure that our fundraisers are able to run unlimited number of advanced fundraising campaigns without growing resources or efforts. Effective social media integration is also important to us. Regarding multiple photos, our media gallery allows you to upload as many photos as you wish! FundRazr team
April 2020
Ian from thisiscozumel.com
Company Size: 1 employee
Industry: Leisure, Travel & Tourism
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
A breeze to set-up and great support
Campaign set-up has been great, we haven't launched yet but I'm optimistic it will work well, especially with the assistance of the built in marketing features.
Pros
Good user interface and intuitive setup process. They have thought of lots of important fund-raising considerations, ideas and tips that are very useful for someone that has little fund-raising experience .
Cons
The campaign edit feature opens a light box which was slightly confusing to begin with as it shows the part you want to edit, but also the whole campaign behind. However, once you realise you can use it to edit different parts of the campaign at the same time it makes sense, it just looks a bit different to other WYSIWYG editors I've ued.
Reasons for Choosing FundRazr
More flexible currency/country support.
May 2019
Chastity from Social Butterflies Foundation
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
May 2019
Great platform
Veronika has been very courteous and helped us a great deal with any of our concerns. She is a pleasure to work with.
Pros
The platform is economical for a small non-profit organization. We like that people are able to form teams.
Cons
We have had some issues with people creating teams and their team not showing up in the drop menu. When this happens they create duplicate accounts. It would be nice if we had the ability to delete those duplicate accounts without having to contact customer service. Fundraisers have been having issues with accepting people on their team. They will click accept, and then the person is not added. It would be good if we could help more with that from our end. Maybe a demo video would help

Response from ConnectionPoint
Replied June 2019
HI Chastity! Thanks for your feedback and sorry for some tech imperfections. It is quite uncommon for our platform to have them, so I passed your feedback to our technical team for further examination. Please let Veronika know if you notice anything else. FundRazr team.
May 2019
Royden from sterling
Company Size: 51-200 employees
Industry: Education Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
School Fundraiser
Pros
This is a very user friendly program. The customer service was very helpful and willingly facilitated our needs
Cons
I don't think it could do event tickets sale which would have been very helpful in our case

Response from ConnectionPoint
Replied June 2019
Thanks for your review, Royden! We actually can do events tickets sale! Your success manager will be in touch with you shortly to provide you with more information on this functionality. FundRazr team.
February 2019
Isaac from AdBusters Media Foundation
Company Size: 2-10 employees
Industry: Publishing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2019
Thanks for the help thus far!
Pros
Customization is a huge necessity for a creative group like ours, and we are glad that we can adapt the page to our liking! The share-ability features are also great.
Cons
Minor bugs when operating on Google Chrome; cover image says it supports GIF files but presents them as stills.

Response from ConnectionPoint
Replied June 2019
Hi Isaac! Thank you for being with us. Making your crowdfunding campaign look like it is part of your brand and the website is a priority for us - thanks for recognizing it! FundRazr team
March 2019
brouch from chabad jewish center of grenad
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
March 2019
very easy and helpful
very good toll to fundraiser
Pros
good customer care very clear and simple
Cons
everything is good and i think its the best platform

Response from ConnectionPoint
Replied June 2019
Hi Brouch! Thank you for being with us! We are very happy to hear that you find it easy-to-use and clear. Hope to run more crowdfunding campaigns with your organization in the near future! FundRazr team
May 2019
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Customer support
4.0
Functionality
2.0
May 2019
Great platform for those who want to cover all aspects of social media
We were looking to use a platform for our next campaign. It took me somewhat from 1-3 days to play with a platform before I got comfortable using it, consider that my knowledge in this area is 40%, and customer support help was fast and efficient.
Pros
Clean layout of a campaign Simple navigation
Cons
Tutorials on how to set up a campaign are missing

Response from ConnectionPoint
Replied June 2019
Thank you for your review! We are in the process of creating tutorials, they will be available soon - thanks for your feedback on this. FundRazr team