Partnering with Fundrazr for my fundraising platform

Pros

I enjoy the software for several reasons, but the real winner is the functionality. Across devices, borders, and different groups of demographics - Fundrazr helps me provide service to my customers. I also have to mention that beyond the software, everyone that I've interacted with at Fundrazr has been helpful, kind and an absolute joy to work with.

Cons

I would love it if there were more built in analytics for admins to see how the end user donates, when they donate, and how often they visited the site. I would love to see each pages individual google analytics along with a total of all the accounts I've been managing.

This system is a lot simpler to use than past products. Staff are excited to tailor functionality!

Pros

I like the creative elements and flexibility of the software- I love the different theme options, and features like perks and Master/Subcampaign duality. The social media integration is also great, and makes a lot of sense according to fundraising theory! There is some simplification in the processes that I appreciate as well. Attributing donations as a simple click rather than having to formally move donations relieves a big headache for our receipting/accounting department. I also just really appreciate Fundrazr's willingness to work with the needs of our charity in terms of platform specifications and functionality. It's not exactly intended for our uses, but they are helping prove that it can be fitted to suit our needs quite well!

Cons

Some of the simplification has made a lot more complex our receipting and accounting, as currently our receipting system and its set up doesn't cooperate perfectly with the friction-relieving functionality of the "receipt details later" donor option. We know we can turn it off, so we may. However, we weren't anticipating this issue, so it caused a bit of a system-unravelling headache, as our automatic receipting system reads "fill in details later" as a finished transaction and processes it as "receiptable amount zero". The other challenge our users have had is that lots of anonymous gifts are coming in that only need be anonymous to the public, but would be fine to be seen by the person who was being supported. They really like to thank those who attribute gifts to them, but when a team is on a subcampaign their transactions are just saying "anonymous", and it has resulted in significant frustration expressed to us. If the donor had the option to "appear anonymous on activity page, but remain visible to the team/person I'm supporting" or even just clarify what they are choosing when they choose "anonymous" (choosing to be anonymous even to the person they are giving to), that would help a lot.

A breeze to set-up and great support

Campaign set-up has been great, we haven't launched yet but I'm optimistic it will work well, especially with the assistance of the built in marketing features.

Pros

Good user interface and intuitive setup process. They have thought of lots of important fund-raising considerations, ideas and tips that are very useful for someone that has little fund-raising experience .

Cons

The campaign edit feature opens a light box which was slightly confusing to begin with as it shows the part you want to edit, but also the whole campaign behind. However, once you realise you can use it to edit different parts of the campaign at the same time it makes sense, it just looks a bit different to other WYSIWYG editors I've ued.

Good, easy to use and economical

Generally very good.

Pros

It was free to use, so we received 100% of the donations that came in. It was very user friendly.

Cons

There was not any flexibility in the platform's design. The way the fundraiser was displayed on the screen was not as professional looking or sleek as we would have liked. A few people who donated also told us the payment processing software was a little redundant (they had to put their address in twice).

FundRazr

Pros

I love that this software is able to bring so many individuals across the globe for an amazing cause.

Cons

The con that I found about this software was that I thought it was getting confused how to navigate around the website.

No cost software to get started and great way to raise funds

Pros

This software is easy to use, so organizations are not required to dedicate extra time from their staff to set up and maintain an account. It is easy to customize to my company brand and support is available for all users. Users are able to access their funds pretty quickly and even have the opportunity to match donor funds. This software makes it easy to link fundraising campaigns to social media outlets through their built-in integration capabilities. I would recommend this product to others.

Cons

This software does not allow for multiple photos to be uploaded and there are lots of other campaigns that organizations have to compete against.

Great platform

Veronika has been very courteous and helped us a great deal with any of our concerns. She is a pleasure to work with.

Pros

The platform is economical for a small non-profit organization. We like that people are able to form teams.

Cons

We have had some issues with people creating teams and their team not showing up in the drop menu. When this happens they create duplicate accounts. It would be nice if we had the ability to delete those duplicate accounts without having to contact customer service. Fundraisers have been having issues with accepting people on their team. They will click accept, and then the person is not added. It would be good if we could help more with that from our end. Maybe a demo video would help

School Fundraiser

Pros

This is a very user friendly program. The customer service was very helpful and willingly facilitated our needs

Cons

I don't think it could do event tickets sale which would have been very helpful in our case

Thanks for the help thus far!

Pros

Customization is a huge necessity for a creative group like ours, and we are glad that we can adapt the page to our liking! The share-ability features are also great.

Cons

Minor bugs when operating on Google Chrome; cover image says it supports GIF files but presents them as stills.

very easy and helpful

very good toll to fundraiser

Pros

good customer care very clear and simple

Cons

everything is good and i think its the best platform

Great platform for those who want to cover all aspects of social media

We were looking to use a platform for our next campaign. It took me somewhat from 1-3 days to play with a platform before I got comfortable using it, consider that my knowledge in this area is 40%, and customer support help was fast and efficient.

Pros

Clean layout of a campaign Simple navigation

Cons

Tutorials on how to set up a campaign are missing