Givebutter vs Keela
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.3 / 5
Value for Money
4.8 / 5
4.4 / 5
Customer Support
4.8 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
October 1, 2024
July 25, 2024
Pros/Cons
Pros
- The customer service is great. And the fact that there is no overhead price for organizations is amazing.
- I love this platform and rave about it to everyone I talk to. Well designed, continually improving, and excellent customer service & easy to use.
- I have had a very positive experience with Givebutter. The free training, implementation, and tech support has been superb.
Cons
- It is less intuitive to edit personal information and I got confused about managing different campaigns, and how to direct people specifically one campaign.
- It was a little difficult for me to navigate the butter ambassador website.
- It's definitely the more feasible choice to have it turned on, but beware if your donors don't notice it, they might come back to you very unhappy.
Pros
- Most of all, I appreciate the helpful customer support. They answer questions in a timely fashion and have made the overall experience really good.
- I also like that there is the perfect amount of information displayed on the screen at one time. The software functions well, it is easy to enter data, and its lots of fun to generate reports.
- The integrations with Google are appreciated. The price, for a small budget non-profit like ours, is pretty good.
Cons
- I had a slight problem trying to import my old data on excel. It may have been "user error.
- A few features are a little hard to find, seems weird that e-blasts are under campaigns.
- Inability to connect offline recurring donations.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
