Givecloud
About Givecloud
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Most Helpful Reviews for Givecloud
4 Reviews
Heather
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Unbeatable Customer Service
They've been an excellent partner.
PROSThe people who support it!They are always willing to work directly with us to make product updates as needed.
CONSUser configurable reporting options would be nice.
Vendor Response
We love to hear that our software is untying the hands of world changers like you and your team.
Replied December 2022
Anonymous
51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
All-in-One Approach
It has been mostly positive. I don't believe they have a massive support team and are based in Canada but they get back pretty quickly for support, all things considered.
PROSThe forms are very modern and clean looking. I love the ability to use the option to be able to have donors choose multiple funds at checkout. You could potentially have your whole website on this platform too. IT INTEGRATES DIRECTLY WITH DONORPERFECT!!!
CONSI thought the embeddable form would look similar... IT IS NOT. Software like DonorBox is miles ahead in that regard. So, since I'm not embedding forms on my site... donors are taken to 3rd party givecloud site. I made it look similar in branding and hoped\ donors are not deterred.
Reason for choosing Givecloud
Like the forms better. More included (P2P).
Reasons for switching to Givecloud
GiveSmart had a strong in events but I felt was clunky for ongoing giving throughout the year. I doesn't integrate with Donorperfect.
Vendor Response
Thank you so much for sharing your thoughts, we love hearing about your experience. Our new fundraising forms are super modern AND embeddable on your current site -no redirects. If you didn't have a chance to see this fundraising form we'd love to show you.
Replied September 2022
Rosemarie
Higher Education, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2024
Think and Ask Questions
Still too new in using it to tell at this time.
PROSI like that the donations are in real time and download to Donor Perfect.
CONSWhat was supposed to be a seamless conversion turned out to be much more difficult.
Robin
Primary/Secondary Education, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2023
Good software to use for online payment processing; but not for larger events and more complex needs
Overall it's okay. I have gotten better at designing websites, although it still takes longer than I think it should. It's good and accurate as a donation processing tool.
PROSI like the payment processing and integration with Donor Perfect. Donations are handled quickly and connect to Donor Perfect very fast.
CONSThe website/pages creation. If you do not have web design experience, the whole set up is rather clunky and takes a lot of time and patience to learn. There are many things I've had to chat with help about, and while it's great that they get me a quick answer, there are things about the designing process that should just not be as complicated as they are.