What are YourCause users saying about the software?
Read what people like you have said about using YourCause software through verified user reviews
User Review Highlights
3.68
19 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Easy to use and better concepts. It has its own features and advantages."
"I like that the database is customizable; we are able to make changes to the database that make it work better for us. I love the people at Orange Leap."
"The customer service and assistance from Jungle Laser associated with the software is great - timely, personalized and willingness to help."
"Processing times are sluggish, and the site crashes altogether at times."
"Sometimes, when reports are running, it slows the system way down, making it hard to be productive."
"Occasionally, the database will be very sluggish, or certain aspects won't work properly."
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Showing 1 - 19 of 19 reviews
Regan
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
Overall ok.
Pros
I most like the database. We run many applications through the software, creating an excellent platform from which to draw data for research, advocacy and program evaluation.
Cons
The un-intuitive functionality. The software is not user-friendly for people who do not have deep database experience. Formal training modules would help.
Benjamen
Company size: 5,001-10,000 employees
Industry: Government Administration
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2017
Like flying a 747
Pros
This software can do almost anything. The features are endless, and it's 100% customizable. If you need something from customer support, they're usually pretty quick and responsive. My colleagues who've used several other platforms are all impressed by the possibilities and options that aren't available on other systems.
Cons
Because there are so many possibilities, it really is like being in the cockpit of a 747. It's incredibly complex, and not at all user friendly. Also, since it's so customized, there's very little standard training materials available.
Jessica
Time used: Free Trial
August 2014
Donor Services Coordinator
Pros
It seems fairly easy to navigate. After only using it for about a month, I've been able to pick up on using the program fairly quickly. It's not hard to understand.
Cons
When deleting back months, you are not able to delete each month that you want at a time. You have to delete each month individually.
Bethany
Industry: Religious Institutions
Time used: Free Trial
May 2014
Overall positive experience
Pros
I like that the database is customizable; we are able to make changes to the database that make it work better for us. I love the people at Orange Leap. They have been very friendly and always try to be as helpful as possible. It is obvious that they try very hard to please their customers.
Cons
Sometimes, getting things changed seems to take a good amount of time and can cost a good amount of money. Sometimes, we have to pay for changes to be made in The Guru, and I am not sure why we are having to even suggest these changes, much less have been asked to pay for them, as many of them seem like they should have been there in the first place. Accessing the data externally has been relatively cumbersome and sometimes impossible. This has been disappointing, as we were promised this capability when we signed up with Orange Leap.
Mike
Industry: Religious Institutions
Time used: Free Trial
February 2015
Great product
Pros
With the product, I like how easy it is to use. For the vendor, I appreciate the quick reponse time when I call with a question.
Cons
What I like least about the product is that it crashed a few times.
Kyra
Company size: 11-50 employees
Industry: Arts and Crafts
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
I utilize this software for grant programs - applications and panels.
Pros
The customer service and assistance from Jungle Laser associated with the software is great - timely, personalized and willingness to help.
Cons
It is not user friendly or intuitive and can often times seem glitchy and difficult to determine how each function works
Amanda
Industry: Religious Institutions
Time used: Free Trial
August 2014
Newer user, good experience.
Pros
I love that everything (at least the functions that I need to use) is set out in a pretty straightforward way.
Cons
I don't like that I often have to navigate to a handful of different pages before I can get to what I need.
Michelle
Industry: Religious Institutions
Time used: Free Trial
August 2014
Still a relatively new user
Pros
I like that there are multiple ways to look up donor's records.
Cons
When running reports, the systems tends to be extremely slow for the operators working within the system.
Amie
Industry: Religious Institutions
Time used: Free Trial
August 2014
OL Review from daily user
Pros
I like the ability to customize what our organization needs.
Cons
I'm not able to pick up the phone and speak to someone or get immediate help with problems.
Wendy
Industry: Religious Institutions
Time used: Free Trial
August 2014
Less Than Impressed
Pros
I have the ability to capture all the information about our giving partners in one place.
Cons
My biggest issue is the inconsistency of being able to access and report the data in the system. There's also a delay in response to our technical support issues.
Suresh
Company size: 501-1,000 employees
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
Excellent
Keep it up
Pros
It value for money and good to use .easy to use and better concepts. It has its own features and advantages
Cons
Better to use , it gives long life and comfortable. It features are Fanta. Very very easy to use the product
Joy
Industry: Religious Institutions
Time used: Free Trial
August 2014
Database for donors in a non profit org
Pros
You can save a lot of information and have it organization in to different fields.
Cons
Occasionally, the database will be very sluggish, or certain aspects won't work properly.
Kristina
Industry: Religious Institutions
Time used: Free Trial
August 2014
Easy to use
Pros
It is easy to use and has the ability to hold an extensive amount of details about a donor.
Cons
At times, when there is high usage, it can be slow.
Rachel
Industry: Religious Institutions
Time used: Free Trial
August 2014
Orange Leap Review
Pros
It puts everything in once place and is easy to navigate.
Cons
Processing times are sluggish, and the site crashes altogether at times.
Kraig
Industry: Religious Institutions
Time used: Free Trial
August 2014
Organized and easy to use
Pros
The server is reliable, and reporting is easy.
Cons
Some pages are click-heavy. I wish there was a mobile app. That would be wonderful.
Victoria
Industry: Religious Institutions
Time used: Free Trial
August 2014
I don't use it much, but it gets the job done
Pros
It's easy to search for what I need.
Cons
Some days, Orange Leap runs slow, but I think that has to do with our internet connection rather than with the vendor.
April
Industry: Religious Institutions
Time used: Free Trial
August 2014
Orange Leap Review
Pros
Overall, it's a great system.
Cons
Sometimes, when reports are running, it slows the system way down, making it hard to be productive.
Lisamay
Industry: Primary/Secondary Education
Time used: Less than 6 months
April 2016
Money goes in but doesn't come out
Pros
The website is user friendly and easily navigated.
Cons
I have been trying for months to get monies from this organization that are matched funds. A parent at our school donates and their company matches the funds through this organization. I've been trying to get the monies for over a month now. I'm beginning to think that this is a tactic - another person might just give up.
Christine
Company size: 2-10 employees
Industry: Civic & Social Organization
Time used: Less than 6 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2018
Good for those who don’t know where to start
Pros
This is a great application for those who don’t know how to start being a philanthropist. It’s easy to use and you can include secondary parties in on the funding and what not
Cons
It has a few quirks that need to be fixed, sometimes the program can glitch.. also it’s jot the easiest o use without prior training
