Really easy to use compared to other software we've used previously, particularly setting up different forms on the fly. Support team is super responsive

No real cons to speak of, there were a few terms that didn't make sense to make when setting up the account but the support team was quick to explain that

This was by far the most applicable (and easy to use) software for my needs. Experimenting with the Trial version enabled me to see if the tools I needed were included in the software. As it turned out, they were, and they were easy to use. We purchased the Intro version, and I created the application as we wanted and needed. If I needed help, I was assisted very quickly (or immediately if that is what I requested) and virtually all questions or issues were resolved clearly, thoroughly, and professionally. Working with the same people throughout the process made me feel comfortable, understood, and eliminated having to re-explain things to others. It still amazes me that so many options had already been thought of and implemented throughout the software. If I thought of something I wanted to do, the ability was nearly always there and easy to use.

What I liked most about this software is that virtually all the tools and tips were in place so that I could easily create an application immediately. Using the trial version enabled me to try everything out so I knew in advance what all the capabilities were before purchasing the software. I still find it pretty amazing how so many things I wanted to do had already been thought of and put in place before I even started. In addition, running into snags (something not working properly) was nearly non-existent.

I think the final application should have the actual submission date on the preview/PDF. I found the location "content blocks" confusing when using the list in the review mode. At times, it would have been good to pick up the phone and call someone for a quick question or something that was difficult to explain. However, every online request for assistance was addressed quickly and thoroughly.

Customer service has been top notch and responds to inquiries very rapidly and competently. They also did a good job with onboarding. The learning curve is a little steep as there are many dependent elements that all need to be set up properly. The excellent online documentation - that is publicly accessible, which gives a great impression of the tool's functions before getting into a sales pitch - helps, though.

From an end-user perspective, this is an excellent tool that is easy to use, looks appealing and works well. We received good feedback from applicants, reviewers and program managers. There are a lot of options and ways to make it work for our programs.

There are small things that are inconsistent and some functionalities are lacking but they can usually be worked around. They seem to be aware of them and also seem to be working on it. The number of elements that depend on each other and need to be set up correctly makes for a steep learning curve at the beginning. From a program manager perspective, the seasonality aspect and the myriad of options and menus pose a challenge and often require a substantial amount of setup.

Super happy, easy to use great customer service. 10 out of 10 from my perspective. I would strongly recommend to anyone looking for a cost effective feature rich one.

It was easy to use, much easier than I anticipated. It's made us more efficient

Nothing in particular that stands out, I think any system takes a little while to get use to.

I would recommend Good Grants to anyone looking for a good and easily manageable grant platform. For multi-layered kinds of grants like ours, for example, with an application round and multiple review rounds, Good Grants has proven very suitable. What I also appreciate a lot is that any advice/request from us as a customer is heard and welcomed by the Good Grants team. They always try to improve the platform and ask us for input to find out if there is anything in particular we would like to see or use differently. The team is always available to answer questions and to help out with any difficulties or problems we encounter. All in all, we are very happy with our choice.

Aidsfonds use a variety of the different features on the grants management platform, including the option for applicants to select their preferred language which comes in really handy for international use!

What I *did* like te least, was that we couldn't build or modify the form straight away from the main page, but had to bild the form by creating single field ('questions') from a separate page. However, Good Grants created a new feature which now does allow us to build or modify our form directly on the main page; we can now work in a so-called 'what-you-see-is-what-you-get' manner!