GrantHub is affordable, high-quality, and easy-to-use. I love how responsive GrantHub's customer service staff is to questions and customer input. I was impressed to learn that they keep record of all suggestions and feedback from customers (I learned this when GrantHub staff asked if I'd be willing to discuss some past suggestions I'd made, but I'd forgotten what I'd suggested; the staff person had them all on file and we went through them over the phone). They really try to make their product work for the people who are using the product, and many of the updates have addressed issues identified by customers. I love that they take the time to work with and talk to their customers in order to learn how their product can be better.

Since it's a newer grant management software compared to some, it doesn't have as many features as other software. For instance, GrantHub does not have any privacy settings to limit who can or cannot view certain information. However, the staff has said they are working on implementing this feature and many other features that customers have requested. Also, if a certain feature isn't available in GrantHub but a customer expresses a need for it, GrantHub staff often has creative ideas to at least partially meet the customer's need for a feature until that feature is available through GrantHub. For example, I mentioned my need for privacy settings on some of the documents I upload to GrantHub, and their staff suggested to me that, while I'm waiting for this feature to be available, I can password-protect confidential documents before I upload them to GrantHub, then share the password(s) with those who are allowed to access the documents.

The number of leads we generate for potential donor-project matches have more than tripled once we started using GrantHub. Also, managing leads and subsequent grant application preparation with our international institutional partners has become very easy. We no longer need to rely on excessive emailing to coordinate our collaboration.

Automating the processes for alerts and notifications is very easily set up and never misses a beat once deployed. For most of the projects where we are only subcontracted by bigger partners to implement specific project components, GrantHub's project tracking features allows us to keep up with all contractual obligations and never miss any important deadlines.

There should be more options for easy integration with other software; particularly for file or documents sharing and storage. Because this is lacking, we usually have to share reporting documents externally, and this somewhat disrupts workflows.

I like the "Reports" function of the program. It has been helpful in letting us see the Big Picture of our Grants program.

There still are some "funky" parts of the program that I don't like. For instance, if you forget to "save" all the data that you have input and you go to another window then the data is lost. A final reminder would be helpful: "are you sure "

GrantHub is straightforward in their service - they want to create a functional and effective product that helps your organization be successful. In this they have more than succeeded. Also the cost is inexpensive for the quality of the product. I would highly recommend for any nonprofit that writes, manages and reports on more than 10 grants annually - it is a lifesaver for a small grants department!

GrantHub is easy to use and functional in meeting our needs. It is intuitive and clean. Our grants are easily organized and searchable by many fields. There are even email reminders as application or report deadlines get closer!

There is some unique complexity to our organization, like the fact that we receive funding that crosses 4 (and sometimes more) different fiscal years. We have to be thoughtful for how we track funds in these years. There are fields that help organize this within the system, but the searchability is not quite at the functionality we need. However, you can export the data to excel and run it there, which is what we do when we need this specific data by program and fiscal year.