Flexibility and easy customization to our needs, with a few clever clicks we were also able to use it for project management

The flexibility and intuitive nature of the process of building multiple applications. I am able to build applications for the many programs we have and customize them to our needs, both front end on the application and back end in staff only sections. The post acceptance sections give me the ability to continue my relationship with the grantee beyond the award. I can have progress reports and final reports that allow me, through conditional logic, to gather what i need for reporting to our funders.

I wish there were a way to have separate landing pages for separate programs. I also wish I could clone reports from grant round to grant round.

This software is easy to use and train multiple volunteers on with various technology skill sets. Our applicants and reviewers both like this software and it's very rare we hear any complaints.

None I can think of at this time.

I can't imagine how much more time consuming it would be to manage our grants and scholarships without this software.

One software for applicants and reviewers with the ability to manage, monitor and track the entire process efficiently. The ability to export to excel is extremely helpful and time efficient and calculation of reviewers scores is great.

Without the appropriate implementation and training it is difficult to capitalize on the full potential of the software. The training manual covers the basics but doesn't have a lot of depth for more complex situations, however our Client Success Manager, has proven extremely helpful in these circumstances.

It is user friendly. We like having multiple year data on our agency applications. Our reveiwers can access it anywhere internet is available.

We like the section icons in setting up the applications. It is easy to follow. We like the % of completion in each section. It is easy to duplicate an application from year to year. The ability to transfer information from prior applications is helpful. We like that we can create reports from any field but we don't like only downloading into MS Excel.

The ability to develop easy reports. Wish there were report templates build into the system. Just downloading to MS Excel isn't very user friendly. We would like to be able to print some nice reports from the system. It takes a lot of staff time to make the MS Excel reports in a concise format. For reviewers the scoring rubic and application scrolls separately. We didn't find the new enhancement of the reviewers seeing each other's comments very helpful in the current format.

Their customer service is very responsive on all questions and problems we ask of them. They also keep us updated on all new upgrades and occasionally ask if we have any needs that are not being met.

All information is available 24/7 and in one place. Training was online and easy to follow.

Initial set-up. Was not bad though, we paid them to do the initial set-up of the application and then just had to do training of how to use.

Opportunity to ask questions and receive actionable support from CF team ( [SENSITIVE CONTENT HIDDEN] Customer Success Manager ) in a consistently informative and positive manner. [SENSITIVE CONTENT HIDDEN] knowledge of the platform functionality coupled with outstanding customer service skill set(s) made my experience with CF positive each time i logged in as Global Admin. Than you [SENSITIVE CONTENT HIDDEN] for the amazing support from our team at the United Way of York County.

There were very few features I notices that detracted from my opinion of the platform.

Easy and fast way to keep our grant applications and reporting current and easily accessible.

Community Force was a breath of fresh air after other programs, what a difference. We had tried another grant management program and it was difficult for not only us but our partner agencies to use. Our funded partners have told s our grant reporting software is the easiest they use. The customer service we receive from Community Force can not be beat. They have always responsive and quick to point out that their job is to provide us the support we need to be successful.

I feel that there are to many sections to sometimes sort through at times to try and find your answer.

[SENSITIVE CONTENT] - her customer service skills are 5 star worthy!

None at this time. I haven't had too much time with this software but so far so good!

I like how the volunteers can review all the information on it. How you can switch views from admin to reviewer if anyone of them has a problem with it.

The complex of the system of making an application public. How to create an application Just a lot of differnet screen you have to go to just to create an application. .

Eliminates PaperworkEasy to communicate with applicants

Global Reports cannot be shared with reviewers

Excellent

Easy to use and navigate, all the buttons are very intuitive

I struggled a little bit with the reporting but the help/assistance the staff offer helped me so much

streamlined the granting process for applicants and volunteer reviewers

Ease of use, intuitive for user are the two thinks that we like most

There isn't a spell check feature which can be a challenge for our applicants

The best features of this software is the ease of use and the excellent customer service when you have questions or issues.

The reports section is the part where I need the most help.