Greater Giving Software

4.10 / 5 (40)

About Greater Giving


Greater Giving from Global Payments offers fundraising and event management solution for nonprofits across different industries.It is capable of handling complex requirements of an auction and fundraising company. The solution allows fundraisers to build event registration web pages, create auction catalogs, bid sheets, receipts, and send emails to constituents. Online auction support and mobile bidding functionality help event planners streamline bidding process and automate check-in sheets.

Greater Giving software collects sponsor, vendor, volunteer, and donor contact information at the registration desk and stores information in a software database for tracking, reporting, and communication. Event organizers can then create seating charts and assign tables to the attendees.

Greater Giving’s auctionpay module helps in managing and processing bid payments. Bidders can pre-register their credit card information upon check-in and swipe credit card post event to make final payments. The solution is available for a limited period free trial.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

40 Reviews of Greater Giving

Average User Ratings

Overall

4.10 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(14)

4 stars

(18)

3 stars

(6)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 40 reviews

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October 2016

Ron from Arthritis Foundation

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

October 2016

Greater Giving: Great software for event management

We use Greater Giving to manage our Marquee events (galas, golf, wine tasting, etc.) - events that usually have an auction component and the staff, volunteers and constituents love it. I've personally used Greater Giving software for the past eight years and have never worked with a software vendor that is more in tune with their customer's wants and needs. They actually ASK for ways they can improve the product and LISTEN! I've seen our suggestions appear in product updates repeatedly over the years and they never stop trying to improve their product. We began using their mobile bidding service over the past couple of years and the staff and patrons love it. Their Go Time event night software is so easy to use I barely have to train volunteers on event night - the software just walks them through the check-in/registration process and makes check out at the end of the night a breeze. As previous reviews mentioned, their website and reporting areas are a little more cumbersome to use, but I know that they are working on that too - we've already seen some great advances in reporting with the latest software release. Greater Giving software and event support is outstanding - they are only a phone call away anytime, but most importantly on the day of your event and a LIVE person answers the phone who knows the product and can fix your issues and get you back on track in no time! They are fantastic. I would highly recommend Greater Giving to any non- profit interested in experiencing a great event management tool. This is one fantastic organization!

Pros

Ease of use, outstanding customer support, mobile bidding option/component, auctioneer features for a professional live auction, leader boards, smooth check-in/check-out event process, ability to e-mail receipt to patrons at check out, volunteers absolutely love it! Patrons are very impressed at the flow of the event when we move the event management to Greater Giving.

Cons

Reporting is confusing and needs work and they need to make improvements in the backend website creation process but we are able to get the information out of the system that we need and we have great looking, easy to use websites.

October 2016

Tammany from Mt. Washington Pediatric Hospital

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

Keeping my life sane!

Using the Greater Giving Software has allowed me to really be in control of the data and the ROI of my events. The software is very easy to use and set up. It has tremendous functionality and flexibility to engage multiple users. We look so professional at our events at check in and check out and guests love it. I have been using the product for three years and have hosted 10 different events through the software. Mobile bidding is beyond amazing! It has transformed our event and put the fun back in the cocktail hour because we are able to open up the bidding the day before the event to allow guests to browse and start the bidding process in the comfort of their own home or coffee shop. The reports have been invaluable to use with new committee members year after year to really hone in on the auction items that sell the best. The database makes connecting with the audience easy, year after year. One of the most important areas is the upper management. They actually listen to the clients and work to make needed changes to the product to be the most customer friendly product out there. The concern upper management has for the end consumer shows in the call center support. Their customer service staff is always available to answer questions and help guide me through anything I am doing or stuck on. This is great product that is just getting better each year!

Pros

The database features and fields, mobile bidding and ease of email campaigns.

Cons

Some of the fields could be located on different pages to make the work flow more integrated

October 2016

Kiki from Medical University of South Carolina

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

Greater Giving - really does give!

Our development office has now been using Greater Giving for a little over 2 years, after doing some extensive research and choosing it as the BEST option. This has given us the opportunity to use it for many different events more than once and across different departments/colleges within the medical university. Because it is web based, there are no restrictions on number of users and you can lock/unlock per event we have used it with select "third party" events- where all proceeds benefit us but the event is run by a group of volunteers and not a formal organization. It helped us streamline some of our functions for all our various events. It has also given us an opportunity to try some peer to peer fundraising. Other departments have now begun using it and others are now attempting events because this platform is available. We've found the ease of use in training our volunteers and interns a plus. The fact that almost anyone can be trained to create a landing page for ticket sales, auctions and peer to peer campaigns is a huge advantage for our organization. Go Time (day of event) process is another favorite aspect of Greater Giving. Overall we have been so pleased with both the customer support- some of our suggestions have even been incorporated in 2 upgrades since we've been using it! And they've actually lowered instead of increased the cost on Mobile Bidding (you used to have to pay per mb event and now it's a once a year cost) Not only are more funds raised, Greater Giving give us back time as well!

Pros

It's overall ease of use and convenience.

Cons

Some of the features are difficult to use/not up to par- peer to peer fundraising for ex.

Also the webpage/landing page building can be quite complicated and the tutorial isn't comprehensive enough. Same goes for the reports- we know that there are so many but the training just touches the surface.

October 2016

Gloria from Hospice East Bay

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

October 2016

Could not do what we do without Greater Giving!

I sourced Greater Giving back in 2010 when we were producing our first Gala. I wanted software that would easily keep track of people and items. The ability to create a website was a bonus! Greater Giving performed like a champ before, during and after the event. I also began using the website capabilities for other events/fundraisers. The sites are pretty easy to set up and maintain. When I have needed more help, customer support is always there. They were really there for me at our second gala when the power went out. We had just finished the silent auction and the guests were seated for dinner and being served when the power went out. We were able to process all the silent auction items as we worked from the software and not the cloud. We decided not to have the live auction or fund a need. Instead, Greater Giving assisted us in creating an online auction and worked with us every step of the way. Their expertise and great products helped to save what could have been a disaster. Hospice East Bay has about 4 events a year where Greater Giving is utilized. As long as I am the Development Associate for this organization, we will be continuing our relationship with Greater Giving!

Pros

Easy to use. Great customer support. Full reporting capabilities. Easy customization.

Cons

When the website gets updated and things move around or there are different ways to do them. No manual updates when that happens.

October 2016

Leslie from Holy Trinity Parish

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

Transform your Auction experience!

Our school has benefited tremendously by using the Event Software and Mobile Bidding. In a few weeks we will be using both for the third time at our next Auction fundraiser. After the first year, we not only paid for the software and mobile bidding BUT increased our silent auction profit by $10,000! The program is very easy to use, streamlines all of our donations, and allows us to perform quick reviews post-event. Customer service has been exceptional. Several calls are set up with the Greater Giving team prior to the event and a team member is available during the entire duration of the event. All questions have been answered quickly. The Greater Giving team continues to give suggestions each year as to what we can try at our next event to help increase our profit. And both years the software has been updated with new features. Biggest benefit for our school has been the elimination of long checkout lines at the end of the night. With Mobile Bidding, guests having registered a credit card either before the event or during check-in are instantly notified of their winnings as soon as the Silent Auction closes. Priceless! We continue, a few years into our experience, to get great reviews from our attendees about the significant improvements that this package has made to our annual funraiser.

Pros

ease of use, customer service, mobile bidding function

May 2018

Laura from GrantLinkX

Company Size: 2-10 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

May 2018

Greater Giving Event Software

Overall it is a still a great software that has great functions and so far is the best I have used to run a large silent auction 50 items plus.

Pros

The software purchase covers features dealing with ticket sales, silent auction bids, community partners, sponsorship purchases and can safely store credit card information. Also, if your organization hosts more than one event per year you can add several events and track for no extra cost and store all donor information for those events.

Cons

The ease of use of this program is lacking. It is a bit confusing to run reports. It also doesn't make it very easy to set a Max capacity for an event and have it close down automatically. Someone has to go in and do so, or at least this is the experience we found. Also, you can only attach one checking/banking account to the software so if you have two large events and two separate accounts for them in order to use the software without having to repurchase you must stick to the one account.

October 2015

Kiki from Medical University of South Carolina


Ease-of-use

3.5

Customer support

4.5

Functionality

4.0

October 2015

After extensive research very happy

Pros

Greater Giving is an evolving company and continues to improve their product. It is extensive having many features, reports and different ways of going about getting things done. They are PCI compliant which takes away worry about security and adds value to your overall event. Whether you are a small shop or large, any nonprofit can use it with a little bit of training, some practice and time. It is cost effective and adds value to our events. It is amazing that anyone from volunteer to staff can reach out to tech support. I like that it is web based and that you can have multiple events simultaneously. Also the capability to have different permissions for each user including multiple account admin helps s multi department development team like ours. Relatively speaking the mobile bidding works easily.

Cons

The "join me"feature is still new and we haven't been able to master it's use yet. The website capability is great but requires a little extra training. However the tech support is excellent with an almost 12 hour a day call hour. If the tech can't answer the question they get back to you. Most often though they will walk you through a step.

October 2017

Laura from GrantLinkX

Company Size: 2-10 employees

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2017

Greater Giving Review

Like stated before Greater Giving is an amazing software and it makes it very easy to run your event through it. You are able to easily track ticket sales, input silent auction items, sell silent auction items, store vendor/partner information.

Pros

I love the easy access to those working with you (staff) and later for those using the Silent Auction feature the ease for those that sign up to be able to see the items and receive notifactions.

Cons

Overall it is a great product. There are a few kinks for example while adding your credit card via picture for those participating in the silent auction the information doesn't get put in exactly correct which causes for the process to take longer and the registration to be more difficult. At an event in which people are moving around and with an older crowd making the registration as easy and less time consuming would be more beneficial.

October 2016

Mark from Lincoln Christian School Foundation

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2016

Satisfied Customer for over 7 years.

We have used the Greater Giving software for our last 7 galas/auctions and each year it continues to improve and make the back-of-house operations easier for our event volunteers. I would highly recommend this software to anyone who is wanting to make operations seamless for both your guest and volunteers. Mobile bidding functions that were incorporated are very popular with our constituents and have raised the overall amount of donations given.

Pros

Ease of use and customer support.

Cons

It is a little higher in cost but well worth the expense and ease of mind the night of the event.

February 2015

Patty from RMHC Rochester NY

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

February 2015

Recommend Greater Giving for nonprofit events management

I have used Greater Giving for the past three years to manage our agency's gala. Last year, we added the mobile bidding component. When we jumped from 'paper' to Greater Giving in 2012, our goal was to make our guests' experiences at the gala as painless as possible. We also wanted to make it easier to manage for the volunteer leadership in our cash out room. With the help of Greater Giving, our gala has become one of the best in Rochester, NY. We have over 700 guests that register quickly and easily, and most who choose to pre-swipe a credit card, making the check out process no longer a necessity at the end of the evening. Our auctions have grown, and the return on value as gone from 55% to 78% last year - the first time we used mobile bidding. The Greater Giving service team has been exceptional, often responding the same day when contacted, always by the end of the next business day. Greater Giving has many layers and takes time to truly understand all that it can do to help with your events. However, it is easy to understand, and the time invested will pay off with happy attendees and volunteers and significant growth in amount raised. I highly recommend this product for anyone looking to increase revenue at an event and enhance the experiences of the attendees

February 2015

Emily from SJE Parents' Club

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

February 2015

Fantastic Service and Great Product

We have been using Greater Giving for our Parents' Club fundraising software for since 2011. I personally began using the software in 2012 and have grown very fond of the product. Every year I talk with customer service and say I wish the software could do "xyz" and they say "that is in the works". The next year I see the improvements. My biggest complaint is the software takes some time to learn. We are a volunteer organization and it can be difficult to have people learn the software in the time frame needed. That being said, those of us who are actively involved are very knowledgeable and impressed with the many features the software offers. I believe a permanent, year round organization would quickly get immersed in the software and use it to the fullest intent. I am impressed with all the reporting and appreciated the many ways you can filter the data and export the data. The ease of being able to pull donors, donations and sponsors from one event to the next has been a huge benefit for us and eliminated many hours of work. In reality, I do not feel the software could be easier I just believe we are in a difficult position because of ever changing volunteers.

October 2018

Madi from American Heart Association | American Stroke Association

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support