HandsOn Connect software


23 reviews(4.0/5)
23 reviews(4.0/5)

HandsOn Connect is a cloud-based nonprofit management solution for donation management, fundraisers and volunteer management. The solution helps nonprofit professionals organize charity events, send marketing communication, accept payments and engage volunteers. 

HandsOn Connect enables team leaders to train, assign tasks and manage volunteers. It also generates reports and dashboards that show effective hours served and donations received by volunteers.

Donor management enables organizations to organize annual campaigns, grants events, membership drives and award functions. Also, managers can run background checks on donors and ensure compliance.

HandsOn Connect integrates with donor management systems such as Abila, iMis, NationBuilder and Salesforce Nonprofit Success Pack. Staff and volunteers can check in from smartphones and mobile kiosks which allows managers to track effective work hours.

Supported Operating System(s):
Web browser (OS agnostic)

23 Reviews of HandsOn Connect

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  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Hard to use program; support worse

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The only way to get a human being online is to threaten cancelling the contract. Then they only spend 30 minutes with training and then send you to a list of videos, most of which are out-of-date.

    Pros

    There is nothing about this program that is helpful, useful, or worth the money.

    Cons

    This is the most user-unfriendly program I have ever used. They have two separate admin portals, one that doesn't work, and the other is the most confusing admin portal I have ever seen.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: HandsOn Connect, HandsOn Connect

    September 2018

    Dr. Holden, We have reached out repeatedly over the last two months to schedule time with you to do some more in-depth training with you on how to retrieve the reports you need. We understand that turnover rate is high with nonprofits and that is why we offer free QuickStart training for new staff members or for someone taking over the duties of a staff member who has moved on. Let us know how we can help.

  • Verified Reviewer

    December 2017

    The product is not functional. We are looking at other options.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None so far. Looks like it might be a nice product but HOC can't make it work for us. Looks like it might be a nice product but HOC can't make it work for us.

    Pros

    Looks like it might be a nice product but HOC can't make it work for us. Looks like it might be a nice product but HOC can't make it work for us. Looks like it might be a nice product but HOC can't make it work for us.

    Cons

    Our volunteer site has been dark for 6 weeks now due to HOC not being able to make the transition from our previous host.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: HandsOn Connect, HandsOn Connect

    December 2017

    You mentioned "Our volunteer site has been dark for 6 weeks now due to HOC not being able to make the transition from our previous host." Please contact HandsOn Connect directly. There must be some miscommunication. We would never leave a customer in the dark for six weeks. Please contact me directly at melissa@handsonconnect.org or (256) 580-6177. Our goal is to help you do more good. Please give this feedback directly so we can.

  • Annie from The Trustees of Reservations

    Number of employees: 201-500 employees

    December 2017

    HOC is a commitment, but a good one.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to report on many aspects of our volunteer program, track everything from volunteer names to emergency contacts, recruit for positions more effectively, and have a great looking front end website.

    Pros

    The ease with which we can edit our public site and the ease with which non-admin staff can interact with the partner portal. The update to 3.0 made it so much better!

    Cons

    The customer service could be better. Reporting could also be more intuitive. Upgrades could also be handled more efficiently.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bryan from OneOC

    Specialty: Other

    Number of employees: 51-200 employees

    September 2017

    Great Volunteer Management Tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Syncs well with Salesforce and captures the necessary information. Provides detailed listings in an easy to understand format for our potential volunteers.

    Cons

    Need assistance from outside staff to implement major changes in the template. Limited in how forms look to our users.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Liz from Seattle Works

    Number of employees: 2-10 employees

    March 2017

    HOC Makes Data Useful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The learning curve is a bit steep, but it's generally intuitive and I have yet to have an idea that this can't do. It's really nice to say "Is it possible to...?" and get a Yes!

    Pros

    It makes our data easy to get. Can hold lots of different kind of data about different users- nonprofits, individuals, companies.

    Cons

    There are a lot of "hidden" features that take figuring out. It can do all the things I need it to, but sometimes I don't have time to figure out how to do it.

    Review Source: Capterra
  • Nicholas from United Way Suncoast

    Number of employees: 51-200 employees

    March 2017

    Director, Volunteer Engagement Strategies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One of the best products on the market for volunteer management and superior customer service! I highly recommend HandsOn Connect as a volunteer management software of choice.

    Pros

    The ease of usage and capabilities.

    Cons

    The dated look but, now that is about to change with the new migration of the look.

    Review Source: Capterra
  • Kimberly from Communities In Schools Atlanta

    March 2017

    Great Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HandsOn Connect was been a great partner with the custom build out of our organization's database using Salesforce. The quality of work and customer service have been stellar. The willingness of the team to make requests happen in a timely manner has been greatly appreciated.

    Review Source: Capterra
  • John from Hands On Greater Portland

    Number of employees: 11-50 employees

    March 2017

    THE Solution for Volunteer Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Hands On Greater Portland has been using HandsOn Connect for over 5 years, and the amount of work that has gone into making it the comprehensive solution for volunteer management is remarkable. We post thousands of volunteer opportunities a year with hundreds of area nonprofits and have researched all of the options out there. Nothing comes close to providing the depth of resources available to help your organization and community effectively recruit volunteers. The robust suite of CMS, reporting, calendaring, registration, attendance, and team functionality allows us to help our metro area consistently rank in the top 10 for volunteerism nationwide. The team behind HandsOn Connect is always open to feedback, and implements enhancements based on user input. These regular updates continue to improve the already impressive feature set, while extensive documentation serves as a ready reminder of how impressive a resource it is.

    Review Source: Capterra
  • Katelyn from Heart of West Michigan United Way

    March 2017

    HandsOn Connect is where our community goes to connect to volunteer opportunities.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HandsOn Connect is a wonderful tool for matching agencies in need of volunteer support with individuals and groups seeking opportunities to engage in the causes they care about. The search and calendar are useful tools to help navigate the many opportunities posted.

    Review Source: Capterra
  • Samira from Pittsburgh Cares

    March 2017

    HandsOn Connect Team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Maid the migration so easy and fun, the main thing was no down time. Great Team. Thanks a million

    Review Source: Capterra
  • Kassi from Hostelling International USA

    Number of employees: 501-1,000 employees

    March 2017

    Our Volunteer Data is now on another level

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We started using Hands on Connect in 2015. While there was a steep learning curve because most of us had never used Salesforce, we are really in a groove now. We have organized clean data now and able to report on things that we never were able to--including, type of volunteering, average volunteer hours, demographics, etc. We also now are much more confident that our volunteer reporting does not include duplicate volunteers. As the Director of Volunteer Services I can also keep my eye on reporting and see where our 30+ staff are with volunteer reporting and reach out if needed. As a national organization, we are using Salesforce in other departments as well, so we are able to see if a volunteer has been a hostel guest, is a member of our organization (we have a membership program) and soon if they have donated.

    Pros

    Organized data
    Built on Salesforce
    Great support with labs and support tickets

    Cons

    If you don't know Salesforce, it can be a challenge to pick up at first.

    Review Source: Capterra
  • Reid from Southern Rhode Island Volunteers

    Number of employees: 2-10 employees

    March 2017

    HandsOn Connect Demo

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I tried out the Demo with support staff a while back. She was great at explaining the basics on HandOn Connect. Unfortunately this is something our small nonprofit could not afford at this time. It has everything we'd need in a volunteer management platform as well as the community partners aspect.

    Pros

    There is a lot of data you can capture and you can create specific reports.

    Cons

    Expensive

    Review Source: Capterra
  • Shana from Arkansas Department of Human Services

    Number of employees: 10,000+ employees

    March 2017

    VolunteerAR

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I vetted number of providers and have to say that by far HandsOn Connect offered us the biggest bang for our dollars. The staff has listened attentively to our goals, has understood the intricacies of our organization and have been willing to talk through options. We have had a number of changes along the way and with each one HandsOn Connect has graciously accepted the challenge and helped us continue to build a product specific to our needs. The system is easy to use and our staff have been able to quickly accept responsibility for loading content and managing partners. It is apparent that HandsOn Connect is not selling a product. They are helping organizations meet their mission. They are helping create a movement of volunteers. The staff is clearly passionate about service and volunteerism. We are thrilled with our partnership and look forward to serving Arkansans in a new way.

    Pros

    Ease of use.

    Cons

    Multiple layers.

    Review Source: Capterra
  • Doris from Volunteering Development Center Puerto Rico.

    Number of employees: 201-500 employees

    March 2017

    Awesome tool for managing volunteers &satistical data ,improve ease of use .

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent features are: creating data bases, reports, attenace lists,publishing opportunities and ability to generate information for social media. Volunteers mostly find registration process easy. Many have suggested improving the graphic art presentation to make it more appealing and easier to follow the sequence for creating a profile. Non Profit orgnizations frequently lack technological expertise and limit the use of the platform, requiere tecnical assistance and tutorials. Language somtimes hinder ease of use. Would need spanish version. Changes to the platform or simply adding new features many times scare off users and create concerns of losing data and the need for retraining. Thus, changes need to be planned with adequate time frames and enough technical assistance so that the action centers can plan the way they will support the partner organizations..

    Pros

    Accesible 24/7, volunteer matching and recruitment process, communication wth volunteers through emails and social media, ease of genertaing reports.

    Cons

    The screens for administrators-- letters are to small, information looks too congested/ confusing.
    Screen of homepage --when a partner organization opens its account page-- redistribute and design more appealing the presentation , easier to understand.

    Review Source: Capterra
  • Sylvia from Seattle Works

    Number of employees: 2-10 employees

    March 2017

    Great Potential!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HandsOn Connect allows us to manage a database of hundreds, if not thousands, of individual volunteers, potential donors, and organizational partners. Previous knowledge of Salesforce goes a long way in ease of use, but our staff is benefiting from the training provided by HandsOn Connect and tapping into the huge potential of the software.

    Review Source: Capterra
  • Christina from Volunteer Center of Santa Cruz County

    March 2017

    Robust Data Management of Volunteers, Business Partners and Nonprofits

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I mostly like Hands On Connect and find that it meets the needs of our large organization. We typically have 300 active occurrences - which is a lot of data to keep track of. The Salesforce platform takes time to learn how to use but once you are comfortable the ability to customize and create detailed reports is priceless. I have added several custom fields to help us manage our volunteers (emergency contact info, etc). I also use the Activities (tasks and meetings) feature a lot to keep track of meetings and items that need to get done. The technical support we receive from Customer support representative is great - the team responds quickly to requests and offers several drop in lab hours a week. We don't use the Salesforce nonprofit starter pack or other Salesforce plug ins (we chose to keep our volunteer database and donor database separate) but if you do already use a Salesforce application adding Hands on Connect would be really easy. I like that there is a large community of similar organizations that also use the system and that we can share tips and ideas for making our website more functional. The biggest downside is the time it takes to learn a new system and understanding how to be efficient. It is also difficult to train community partners to use the site, but recent updates have made the partner portal easier to use. I have had a lot of success getting college interns to volunteer to help manage our database and do data entry because they all want to learn how to use Salesforce.

    Pros

    Able to customize for your needs and add other applications. Ability to run complex reports to understand data.

    Cons

    Limits on what you can do with your website (CMS) - you have to work within the templates provided.

    Review Source: Capterra
  • Rachel from Genesee Serves

    March 2017

    Great Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have had great experiences with HandsOn Connect. Their staff and customer service are very friendly and always there to help.

    Review Source: Capterra
  • Natalie from United Way of Collier County

    March 2017

    HOC Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I started using HOC about 6 months ago when I started my position. The 3.0 version is extremely easy to use - you can upload images easier, rearrange the layouts easier, save pages for future use and many other things. The support I've received from my representative has been quick and helpful!

    Review Source: Capterra
  • Jamie from Volunteer Center Serving Allegany & Garrett Counties

    Number of employees: 1,001-5,000 employees

    March 2017

    Great customer support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HandsOn Connect provides excellent ongoing customer support. Not only can you speak with someone directly, but they also store tons of training videos online for users to go back to and reference for those tasks that maybe you only do every once in a while during reporting season. The content management system is very easy to use as well. If anyone has experience with Salesforce, then the learning curve will be significantly shorter. However, I came in with no Salesforce experience and still found it pretty easy to pick up.

    Pros

    Customization and content management features.

    Cons

    I would like to be able to add some additional fields to categorize users.

    Review Source: Capterra
  • Staci-Jo from Catholic Charities of New York

    March 2017

    The best customer service team you will encounter

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    From day one, you will feel confident that you have a team by your side. They even provide monthly "How To" webinars to brush up on the system. With their customer service team there is never a "dumb question." They are so competent it is well-worth the money.

    Pros

    User friendly. And upgrades are made in a timely fashion. Better to go for the Lex than the Kia, you get what you pay for.

    Cons

    There are so usages and functionality it is somewhat hard to keep up unless you are using it everyday.

    Review Source: Capterra
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