HandsOn Connect Software

4.09 / 5 (23) FrontRunners®

About HandsOn Connect


HandsOn Connect is a cloud-based nonprofit management solution for donation management, fundraisers and volunteer management. The solution helps nonprofit professionals organize charity events, send marketing communication, accept payments and engage volunteers. 

HandsOn Connect enables team leaders to train, assign tasks and manage volunteers. It also generates reports and dashboards that show effective hours served and donations received by volunteers.

Donor management enables organizations to organize annual campaigns, grants events, membership drives and award functions. Also, managers can run background checks on donors and ensure compliance.

HandsOn Connect integrates with donor management systems such as Abila, iMis, NationBuilder and Salesforce Nonprofit Success Pack. Staff and volunteers can check in from smartphones and mobile kiosks which allows managers to track effective work hours.



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Supported Operating System(s):

Web browser (OS agnostic)

23 Reviews of HandsOn Connect

Average User Ratings

Overall

4.09 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(8)

4 stars

(13)

3 stars

(0)

2 stars

(0)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 23 reviews

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March 2017

Christina from Volunteer Center of Santa Cruz County

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2017

Robust Data Management of Volunteers, Business Partners and Nonprofits

I mostly like Hands On Connect and find that it meets the needs of our large organization. We typically have 300 active occurrences - which is a lot of data to keep track of. The Salesforce platform takes time to learn how to use but once you are comfortable the ability to customize and create detailed reports is priceless. I have added several custom fields to help us manage our volunteers (emergency contact info, etc). I also use the Activities (tasks and meetings) feature a lot to keep track of meetings and items that need to get done. The technical support we receive from Customer support representative is great - the team responds quickly to requests and offers several drop in lab hours a week. We don't use the Salesforce nonprofit starter pack or other Salesforce plug ins (we chose to keep our volunteer database and donor database separate) but if you do already use a Salesforce application adding Hands on Connect would be really easy. I like that there is a large community of similar organizations that also use the system and that we can share tips and ideas for making our website more functional. The biggest downside is the time it takes to learn a new system and understanding how to be efficient. It is also difficult to train community partners to use the site, but recent updates have made the partner portal easier to use. I have had a lot of success getting college interns to volunteer to help manage our database and do data entry because they all want to learn how to use Salesforce.

Pros

Able to customize for your needs and add other applications. Ability to run complex reports to understand data.

Cons

Limits on what you can do with your website (CMS) - you have to work within the templates provided.

March 2017

Doris from Volunteering Development Center Puerto Rico.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2017

Awesome tool for managing volunteers &satistical data ,improve ease of use .

Excellent features are: creating data bases, reports, attenace lists,publishing opportunities and ability to generate information for social media. Volunteers mostly find registration process easy. Many have suggested improving the graphic art presentation to make it more appealing and easier to follow the sequence for creating a profile. Non Profit orgnizations frequently lack technological expertise and limit the use of the platform, requiere tecnical assistance and tutorials. Language somtimes hinder ease of use. Would need spanish version. Changes to the platform or simply adding new features many times scare off users and create concerns of losing data and the need for retraining. Thus, changes need to be planned with adequate time frames and enough technical assistance so that the action centers can plan the way they will support the partner organizations..

Pros

Accesible 24/7, volunteer matching and recruitment process, communication wth volunteers through emails and social media, ease of genertaing reports.

Cons

The screens for administrators-- letters are to small, information looks too congested/ confusing.
Screen of homepage --when a partner organization opens its account page-- redistribute and design more appealing the presentation , easier to understand.

March 2017

Kassi from Hostelling International USA

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Our Volunteer Data is now on another level

We started using Hands on Connect in 2015. While there was a steep learning curve because most of us had never used Salesforce, we are really in a groove now. We have organized clean data now and able to report on things that we never were able to--including, type of volunteering, average volunteer hours, demographics, etc. We also now are much more confident that our volunteer reporting does not include duplicate volunteers. As the Director of Volunteer Services I can also keep my eye on reporting and see where our 30+ staff are with volunteer reporting and reach out if needed. As a national organization, we are using Salesforce in other departments as well, so we are able to see if a volunteer has been a hostel guest, is a member of our organization (we have a membership program) and soon if they have donated.

Pros

Organized data
Built on Salesforce
Great support with labs and support tickets

Cons

If you don't know Salesforce, it can be a challenge to pick up at first.

March 2017

John from Hands On Greater Portland

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

THE Solution for Volunteer Management

Hands On Greater Portland has been using HandsOn Connect for over 5 years, and the amount of work that has gone into making it the comprehensive solution for volunteer management is remarkable. We post thousands of volunteer opportunities a year with hundreds of area nonprofits and have researched all of the options out there. Nothing comes close to providing the depth of resources available to help your organization and community effectively recruit volunteers. The robust suite of CMS, reporting, calendaring, registration, attendance, and team functionality allows us to help our metro area consistently rank in the top 10 for volunteerism nationwide. The team behind HandsOn Connect is always open to feedback, and implements enhancements based on user input. These regular updates continue to improve the already impressive feature set, while extensive documentation serves as a ready reminder of how impressive a resource it is.

March 2017

Jo-Ellen from Boston Cares

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Useful for Nonprofits

I like the software. Anyone with experience with Microsoft Office should feel fairly comfortable using the software. The home page can be a little confusing but the tutorials to help customers become familiarized are both extremely comprehensive and useful.

Pros

Keeps the information organized and is easy to use.

Cons

The software in general can be a little cumbersome and there could be easier ways to access information, but once you become familiar with the functions the tedium is not really an issue.

December 2017

Annie from The Trustees of Reservations

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

December 2017

HOC is a commitment, but a good one.

Ability to report on many aspects of our volunteer program, track everything from volunteer names to emergency contacts, recruit for positions more effectively, and have a great looking front end website.

Pros

The ease with which we can edit our public site and the ease with which non-admin staff can interact with the partner portal. The update to 3.0 made it so much better!

Cons

The customer service could be better. Reporting could also be more intuitive. Upgrades could also be handled more efficiently.

March 2017

Liz from Seattle Works

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2017

HOC Makes Data Useful!

The learning curve is a bit steep, but it's generally intuitive and I have yet to have an idea that this can't do. It's really nice to say "Is it possible to...?" and get a Yes!

Pros

It makes our data easy to get. Can hold lots of different kind of data about different users- nonprofits, individuals, companies.

Cons

There are a lot of "hidden" features that take figuring out. It can do all the things I need it to, but sometimes I don't have time to figure out how to do it.

March 2017

Nicholas from United Way Suncoast

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Director, Volunteer Engagement Strategies

One of the best products on the market for volunteer management and superior customer service! I highly recommend HandsOn Connect as a volunteer management software of choice.

Pros

The ease of usage and capabilities.

Cons

The dated look but, now that is about to change with the new migration of the look.

March 2017

Sylvia from Seattle Works

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2017

Great Potential!

HandsOn Connect allows us to manage a database of hundreds, if not thousands, of individual volunteers, potential donors, and organizational partners. Previous knowledge of Salesforce goes a long way in ease of use, but our staff is benefiting from the training provided by HandsOn Connect and tapping into the huge potential of the software.

March 2017

Shana from Arkansas Department of Human Services

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

VolunteerAR

I vetted number of providers and have to say that by far HandsOn Connect offered us the biggest bang for our dollars. The staff has listened attentively to our goals, has understood the intricacies of our organization and have been willing to talk through options. We have had a number of changes along the way and with each one HandsOn Connect has graciously accepted the challenge and helped us continue to build a product specific to our needs. The system is easy to use and our staff have been able to quickly accept responsibility for loading content and managing partners. It is apparent that HandsOn Connect is not selling a product. They are helping organizations meet their mission. They are helping create a movement of volunteers. The staff is clearly passionate about service and volunteerism. We are thrilled with our partnership and look forward to serving Arkansans in a new way.

Pros

Ease of use.

Cons

Multiple layers.

September 2017

Bryan from OneOC

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

September 2017

Great Volunteer Management Tool

Pros

Syncs well with Salesforce and captures the necessary information. Provides detailed listings in an easy to understand format for our potential volunteers.

Cons

Need assistance from outside staff to implement major changes in the template. Limited in how forms look to our users.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

September 2018

Hard to use program; support worse

The only way to get a human being online is to threaten cancelling the contract. Then they only spend 30 minutes with training and then send you to a list of videos, most of which are out-of-date.

Pros

There is nothing about this program that is helpful, useful, or worth the money.

Cons

This is the most user-unfriendly program I have ever used. They have two separate admin portals, one that doesn't work, and the other is the most confusing admin portal I have ever seen.

Response from HandsOn Connect of