HandsOn Connect Software


 

HandsOn Connect is a cloud-based nonprofit management solution for donation management, fundraisers and volunteer management. The solution helps nonprofit professionals organize charity events, send marketing communication, accept payments and engage volunteers. 

HandsOn Connect enables team leaders to train, assign tasks and manage volunteers. It also generates reports and dashboards that show effective hours served and donations received by volunteers.

Donor management enables organizations to organize annual campaigns, grants events, membership drives and award functions. Also, managers can run background checks on donors and ensure compliance.

HandsOn Connect integrates with donor management systems such as Abila, iMis, NationBuilder and Salesforce Nonprofit Success Pack. Staff and volunteers can check in from smartphones and mobile kiosks which allows managers to track effective work hours.

 

HandsOn Connect - Email communication
 
  • HandsOn Connect - Email communication
    Email communication
  • HandsOn Connect - Opportunity search
    Opportunity search
  • HandsOn Connect - Reporting
    Reporting
  • HandsOn Connect - Portal
    Portal
Supported Operating System(s):
Web browser (OS agnostic)

20 Reviews of HandsOn Connect

 

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Software Advice Reviews (1)
More Reviews (19)

Showing 1-1 of 1

Bryan from OneOC
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Great Volunteer Management Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Syncs well with Salesforce and captures the necessary information. Provides detailed listings in an easy to understand format for our potential volunteers.

Cons

Need assistance from outside staff to implement major changes in the template. Limited in how forms look to our users.

Review Source
 
 
 
Showing 1-19 of 19

Liz from Seattle Works
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

HOC Makes Data Useful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The learning curve is a bit steep, but it's generally intuitive and I have yet to have an idea that this can't do. It's really nice to say "Is it possible to...?" and get a Yes!

Pros

It makes our data easy to get. Can hold lots of different kind of data about different users- nonprofits, individuals, companies.

Cons

There are a lot of "hidden" features that take figuring out. It can do all the things I need it to, but sometimes I don't have time to figure out how to do it.

Review Source: Capterra
 

Nicholas from United Way Suncoast
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Director, Volunteer Engagement Strategies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

One of the best products on the market for volunteer management and superior customer service! I highly recommend HandsOn Connect as a volunteer management software of choice.

Pros

The ease of usage and capabilities.

Cons

The dated look but, now that is about to change with the new migration of the look.

Advice to Others

Perfect for volunteer management.

Review Source: Capterra
 

Kimberly from Communities In Schools Atlanta

March 2017

March 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HandsOn Connect was been a great partner with the custom build out of our organization's database using Salesforce. The quality of work and customer service have been stellar. The willingness of the team to make requests happen in a timely manner has been greatly appreciated.

Review Source: Capterra
 

John from Hands On Greater Portland
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

THE Solution for Volunteer Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hands On Greater Portland has been using HandsOn Connect for over 5 years, and the amount of work that has gone into making it the comprehensive solution for volunteer management is remarkable.

We post thousands of volunteer opportunities a year with hundreds of area nonprofits and have researched all of the options out there. Nothing comes close to providing the depth of resources available to help your organization and community effectively recruit volunteers. The robust suite of CMS, reporting, calendaring, registration, attendance, and team functionality allows us to help our metro area consistently rank in the top 10 for volunteerism nationwide.

The team behind HandsOn Connect is always open to feedback, and implements enhancements based on user input. These regular updates continue to improve the already impressive feature set, while extensive documentation serves as a ready reminder of how impressive a resource it is.

Review Source: Capterra
 

Katelyn from Heart of West Michigan United Way

March 2017

March 2017

HandsOn Connect is where our community goes to connect to volunteer opportunities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

HandsOn Connect is a wonderful tool for matching agencies in need of volunteer support with individuals and groups seeking opportunities to engage in the causes they care about. The search and calendar are useful tools to help navigate the many opportunities posted.

Review Source: Capterra
 

Samira from Pittsburgh Cares

March 2017

March 2017

HandsOn Connect Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Maid the migration so easy and fun, the main thing was no down time.
Great Team.

Thanks a million

Review Source: Capterra
 

Kassi from Hostelling International USA
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Our Volunteer Data is now on another level

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started using Hands on Connect in 2015. While there was a steep learning curve because most of us had never used Salesforce, we are really in a groove now. We have organized clean data now and able to report on things that we never were able to--including, type of volunteering, average volunteer hours, demographics, etc. We also now are much more confident that our volunteer reporting does not include duplicate volunteers. As the Director of Volunteer Services I can also keep my eye on reporting and see where our 30+ staff are with volunteer reporting and reach out if needed.
As a national organization, we are using Salesforce in other departments as well, so we are able to see if a volunteer has been a hostel guest, is a member of our organization (we have a membership program) and soon if they have donated.

Pros

Organized data
Built on Salesforce
Great support with labs and support tickets

Cons

If you don't know Salesforce, it can be a challenge to pick up at first.

Review Source: Capterra
 

Reid from Southern Rhode Island Volunteers
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

HandsOn Connect Demo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

I tried out the Demo with support staff a while back. She was great at explaining the basics on HandOn Connect. Unfortunately this is something our small nonprofit could not afford at this time. It has everything we'd need in a volunteer management platform as well as the community partners aspect.

Pros

There is a lot of data you can capture and you can create specific reports.

Cons

Expensive

Review Source: Capterra
 

Shana from Arkansas Department of Human Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

VolunteerAR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I vetted number of providers and have to say that by far HandsOn Connect offered us the biggest bang for our dollars. The staff has listened attentively to our goals, has understood the intricacies of our organization and have been willing to talk through options. We have had a number of changes along the way and with each one HandsOn Connect has graciously accepted the challenge and helped us continue to build a product specific to our needs. The system is easy to use and our staff have been able to quickly accept responsibility for loading content and managing partners. It is apparent that HandsOn Connect is not selling a product. They are helping organizations meet their mission. They are helping create a movement of volunteers. The staff is clearly passionate about service and volunteerism. We are thrilled with our partnership and look forward to serving Arkansans in a new way.

Pros

Ease of use.

Cons

Multiple layers.

Advice to Others

While the multiple layers can seem daunting and may increase costs, they also afford options and flexibility.

Review Source: Capterra
 

Doris from Volunteering Development Center Puerto Rico.
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Awesome tool for managing volunteers &satistical data ,improve ease of use .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Support

Excellent features are: creating data bases, reports, attenace lists,publishing opportunities and ability to generate information for social media.
Volunteers mostly find registration process easy. Many have suggested improving the graphic art presentation to make it more appealing and easier to follow the sequence for creating a profile.
Non Profit orgnizations frequently lack technological expertise and limit the use of the platform, requiere tecnical assistance and tutorials. Language somtimes hinder ease of use. Would need spanish version.
Changes to the platform or simply adding new features many times scare off users and create concerns of losing data and the need for retraining. Thus, changes need to be planned with adequate time frames and enough technical assistance so that the action centers can plan the way they will support the partner organizations..

Pros

Accesible 24/7, volunteer matching and recruitment process, communication wth volunteers through emails and social media, ease of genertaing reports.

Cons

The screens for administrators-- letters are to small, information looks too congested/ confusing.
Screen of homepage --when a partner organization opens its account page-- redistribute and design more appealing the presentation , easier to understand.

Advice to Others

no

Review Source: Capterra
 

Sylvia from Seattle Works
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Potential!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HandsOn Connect allows us to manage a database of hundreds, if not thousands, of individual volunteers, potential donors, and organizational partners. Previous knowledge of Salesforce goes a long way in ease of use, but our staff is benefiting from the training provided by HandsOn Connect and tapping into the huge potential of the software.

Review Source: Capterra
 

Christina from Volunteer Center of Santa Cruz County

March 2017

March 2017

Robust Data Management of Volunteers, Business Partners and Nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I mostly like Hands On Connect and find that it meets the needs of our large organization. We typically have 300 active occurrences - which is a lot of data to keep track of. The Salesforce platform takes time to learn how to use but once you are comfortable the ability to customize and create detailed reports is priceless. I have added several custom fields to help us manage our volunteers (emergency contact info, etc). I also use the Activities (tasks and meetings) feature a lot to keep track of meetings and items that need to get done. The technical support we receive from Customer support representative is great - the team responds quickly to requests and offers several drop in lab hours a week. We don't use the Salesforce nonprofit starter pack or other Salesforce plug ins (we chose to keep our volunteer database and donor database separate) but if you do already use a Salesforce application adding Hands on Connect would be really easy. I like that there is a large community of similar organizations that also use the system and that we can share tips and ideas for making our website more functional. The biggest downside is the time it takes to learn a new system and understanding how to be efficient. It is also difficult to train community partners to use the site, but recent updates have made the partner portal easier to use. I have had a lot of success getting college interns to volunteer to help manage our database and do data entry because they all want to learn how to use Salesforce.

Pros

Able to customize for your needs and add other applications. Ability to run complex reports to understand data.

Cons

Limits on what you can do with your website (CMS) - you have to work within the templates provided.

Advice to Others

It's worth taking the time to learn how to customize your fields in Salesforce.

Review Source: Capterra
 

Rachel from Genesee Serves

March 2017

March 2017

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have had great experiences with HandsOn Connect. Their staff and customer service are very friendly and always there to help.

Review Source: Capterra
 

Natalie from United Way of Collier County

March 2017

March 2017

HOC Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
Functionality
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Quality
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Support

I started using HOC about 6 months ago when I started my position. The 3.0 version is extremely easy to use - you can upload images easier, rearrange the layouts easier, save pages for future use and many other things. The support I've received from my representative has been quick and helpful!

Review Source: Capterra
 

Jamie from Volunteer Center Serving Allegany & Garrett Counties
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Great customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HandsOn Connect provides excellent ongoing customer support. Not only can you speak with someone directly, but they also store tons of training videos online for users to go back to and reference for those tasks that maybe you only do every once in a while during reporting season. The content management system is very easy to use as well. If anyone has experience with Salesforce, then the learning curve will be significantly shorter. However, I came in with no Salesforce experience and still found it pretty easy to pick up.

Pros

Customization and content management features.

Cons

I would like to be able to add some additional fields to categorize users.

Review Source: Capterra
 

Staci-Jo from Catholic Charities of New York

March 2017

March 2017

The best customer service team you will encounter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From day one, you will feel confident that you have a team by your side. They even provide monthly "How To" webinars to brush up on the system. With their customer service team there is never a "dumb question." They are so competent it is well-worth the money.

Pros

User friendly. And upgrades are made in a timely fashion. Better to go for the Lex than the Kia, you get what you pay for.

Cons

There are so usages and functionality it is somewhat hard to keep up unless you are using it everyday.

Review Source: Capterra
 

Jo-Ellen from Boston Cares
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Useful for Nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the software. Anyone with experience with Microsoft Office should feel fairly comfortable using the software. The home page can be a little confusing but the tutorials to help customers become familiarized are both extremely comprehensive and useful.

Pros

Keeps the information organized and is easy to use.

Cons

The software in general can be a little cumbersome and there could be easier ways to access information, but once you become familiar with the functions the tedium is not really an issue.

Advice to Others

I feel like the software is not yet ideal but that it is obvious that Hands On is working to make it better. The knowledge that the company designing the software is willing to keep on improving/ is truly committed to the customer experience makes it definitely worth the investment.

Review Source: Capterra
 

Hope from Greater Baton Rouge Food Bank
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Great Experience Thus Far Using Hands on Connect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My workplace has recently been working with Hands on Connect to help run a few of our programs. The logistics are easy to understand, and they make the process in our programs flow seamlessly. I have been impressed with the program and the training we received. I am excited to continue to use this program!

Pros

Easy to use, customizable, and great customer service.

Cons

n/a

Advice to Others

n/a

Review Source: Capterra
 

Melanie from Volunteer East Tennessee

February 2017

February 2017

HOC is Like Family

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hands On Connect continues to hear their customer's needs and actively respond in the technology. Their staff offers open labs and you get to know them like they are a part of your nonprofit's family. I would highly recommend using Hands on Connect for any organization wishing to manage their volunteers in an efficient, personal and ever-evolving solution.

Review Source: Capterra