Hello Club

RATING:

4.7

(46)

About Hello Club

Hello Club is a cloud-based solution for managing clubs and members, designed for Sports Clubs such as Racket Sports, Yachting, as well as NFPs like Community Trust, Hobby Groups, Chambers of Commerce, and Business Networks. It offers a range of powerful features, including membership renewals, event management, court bookings, online payments, facility access control, visitor log/contact tracing, and reporting. With Hello Club, you have complete control over both your members and casual players/visitors in your admin portal. With secure online payment integration, members can easily enroll and renew their memberships online through a self-service portal. The membership renewal process is fully automated, with timely reminders for expiring subscriptions or outstandin...

Hello Club Pricing

Entry plan: $29/month, up to 100 members Standard plan: $59/month, up to 350 members Premium plan: $89/month, up to 1000 members Custom plan: starts at $179/month, unlimited members Free trial available for all plans. Two months free if paying annually. The above pricing is in US$ and may differ in your local currency.

Starting price: 

NZ$48.00 per month

Free trial: 

Available

Free version: 

Not Available

Portal page

Hello Club Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Hello Club

1 - 5 of 46 Reviews

User Profile

Anihaera (Cherie)

Verified reviewer

Sports, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Otaki Waka Hoe Charitable Trust

Prior to Hello Club - Our Trust life was a nightmare, trying to update spreadsheets and docs - a range of executive members all maintained their own separate information and we spent a lot of time seeking details from one another. So we are a forever subscriber !!!!

PROS

The accessibility, as you can log on anywhere on multiple devices, the opportunity for our Executive Trustees - Trust Chairperson, Trust Secretary, Financial Administrator, to update information instantly and the transparency if offers our individual participants as they can access their information and in need amend contact details as required. This software is very affordable where some I looked at, the prices for a voluntary organisation were unrealistic. The telephone and/or email contact and support from Liat in particular when we were newbies was fantastic, nothing was too much trouble.

CONS

I do not have any cons - the speed at which Hello Club updates the capacities of the software is phenomenal, so in the instances that I have enquired about something - the developers have made it a feature virtually the following week. Added to that the enhancements that they come out with are just making it a "not to be without" component of any organisation that needs to manage their people.

Adrian

Sports, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Hello Club Review

Excellent from day one. We systematically recommend them to other clubs and venues in Victoria. As we grow we can rely on them to assist us in our journey

PROS

As the largest squash club in Victoria we needed a simple efficient booking system with a back office analysis function. We worked with Hello Club to adapt a membership only process to a social club with no membership. Introduced 3 years ago we have had no issues integrating the system with our payment online process, adding new features that help us manage and develop our back office function. We have recently integrated our Fitness area and trainers who find the system more user friendly than their previous systems (Mindbody in many cases) and with comments such as " Its helping me discipline myself!" The process needed some modifications to meet our needs and we have always found Hello Club to react within an hour or two despite the time difference.

CONS

Not much. We are probably learning every day more of what would actually help us and we have a constant dialogue with Hello Club to see if it is feasible.

Reason for choosing Hello Club

Adaptability, flexibility, pricing and service.

Reasons for switching to Hello Club

MINDBODY is, in our opinion, a legacy system which is not geared to our type of usage. It is "clunky" as my wife says and somewhat expensive.

Vendor Response

Many thanks for your review Adrian, and very happy to read that Hello Club has been working well for both yourselves and your trainers!

Replied July 2020

Harry

Events Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Great Membership Software

Awesome except events need to be developed a lot more.

PROS

Easy to use and implement. Tracks memberships well and easy to send emails and reminders and for members to sign up and change membership.

CONS

Events need developing. Only can do very simple events. Also need to develop styling text in emails ect.

Reasons for switching to Hello Club

Old system was old and no further developing was happening. Hard to track memberships and wasn't easy to sign up or renew.

Bevan

Performing Arts, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Easy to Implement & Easy to Teach

As a small, growing, NFP theatre company with a large and fluctuating member base, we were looking for a more permanent solution to keep track of all our members and to reduce human error and to increase clarity for AGM procedure. Hello Club allowed us to move away from one person with an excel spreadsheet and into a solution that utilises the power of cloud computing to its fullest extent. We have loved using Hello Club and our members are enjoying the ability to take control of their own information. I am as yet unable to say how much this has improved year-to-year member retention.

PROS

Hello Club contains all the features that we required to move our membership 'database' off an unsecured excel spreadsheet and to keep track of payments and membership expiry. The most helpful features have been Stripe integration, allowing our members to pay by card for the first time and the robust search function, which allows you to easily find members or groups of members who fit certain criteria. The user interface is incredibly intuitive which allowed me to easily train other administrators.

CONS

The thing we liked least about Hello Club was the pricing structure, however when I compared to other, similar programs, Hello Club was the best option. The company also made clear that they look at each case individually to ensure that the best deal is reached. They have recently released an 'Entry' tier in their pricing structure which is a perfect fit for us so this slight problem has been negated.

Reason for choosing Hello Club

The company is based in New Zealand which made communication easier although the biggest reason was their willingness to negotiate with a smaller company who doesn't have the resources or the need for a large scale membership management solution.

Vendor Response

Thank you for your review Bevan! We're glad that our Entry plan filled a gap that you had identified in our pricing structure. Great to hear you have found Hello Club easy to work with and intuitive.

Replied February 2020

Tiana

Sports, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2023

Best value for money

It was amazing, HelloClub was easy to deploy, and it wasn't over complicated. The support service was excellent too.

PROS

My favourite part is all the features you have, but above all of this was the customer support and flexibility from the beginning with regard to developing features.

CONS

We really required some kind of league management, but this will be rectified in your merger.

Reason for choosing Hello Club

Pricing point. We were a new club and needed something with most of the power and interface of Hivebrite but not the price tag.