The ability to easily allow your members to engage with eachother, securely!

Admin portal is hard to navigate, lots of options, but not easy to find where you need to go to find what you need.

It has been a really great experience and the Higher Logic team is awesome!

I prefer this software because members need something that is convenient and enables them to talk to each other without the hassle. This gives them a place to talk, share documents, have private conversations, etc. As a community manager, I can maintain the back-end without interruption to their natural dialogue.

I customized the design because I needed it to be "pretty." I think if it were easier to make it a bit more natural to websites within the tool, that would be the only change I would make at the moment.

My overall experience with Higher Logic hasn't been great. For the last 8 months, we've been *trying* to work with their customer support specialists and even had to meet with their CTO for the lack of communication, no alternatives provided, etc. For how much we pay and how long we've gone without having full accessibility to this service is ridiculous. I'd much rather pay for a platform that gets our job done without working longer hours due to Higher Logic's issues on the backend (that's effected all companies, apparently). I just feel that this experience ruined it for me with ALL Higher Logic products and services.

The only thing I liked is how ease it was to use pre-built templates.

There has been an on-going issue where you're unable to save your work since February 2022 and there were IQA issues in November 2021 - February 2022. It just seems that there's been constant problems on the backend (admitted by the CTO himself). Additionally, the lack of updates and support from their customer support team has ruined the experience. I would suggest paying more for a more reliable service. My department has been under fire by our executive team due to issues from Higher Logic that they don't seem to care about. If you're using this platform for email automation, I give this software a zero. Emails have failed to go out to our contact list, doesn't save, etc. which causes a lot of frustration on the customer/users end. We've missed several deadlines because of their 504 errors and don't hear back from customer service reps for days on end.

Our organization uses higher logic for many things. The fact that you can manage an online forum and see so many members engage with each other is amazing. We also use higher logic to manage our volunteer application process. It keeps it very organized with all the deadlines and applications and sending out emails approving/declining members. There are so many different functions you can utilize with Higher Logic and there is still so much more for us to learn. Their customer service is great and the ticket process is very simple and you typically hear back within an hour or so from customer service.

You really have to learn the back end of higher logic to make changes which can be very confusing. That is really my only complaint which I can't even complain about- you just have to adjust and learn how the system works because their are so many options.

We came to Higher Logic 8 years ago and have been a loyal customer ever since. We have recently added the Informz product to our services for our members and the integration with our community site and AMS was seamless mostly due to Higher Logic's support team.

Set up and ease of use are amazing. Higher Logic Support stays with you from integration through your entire life cycle of the software. You never feel like you have been left on your own.

Need a few more levels on the admin side. there are community admins but they should have the ability to impersonate members in order to assist them.

My overall experience with higher logic online community has been fantastic and I'm looking forward to the new "face-lift" that is coming for admins of the community.

I like the ease of being able to use the community as both an admin and user. It is very user-friendly and integrates well with our customer management software.

Although it integrates well with our CMS, I'll give this product 5 stars once the document features integrate.

We moved to Higher Logic to host our website as well as our online community for an education association. The transition to the new website and community was seamless from our members' perspective! They found using Higher Logic's community functionality to be very user friendly and we have a very active online community. Integrating the community tools into the CMS also gives us some great ways to highlight the community on our website.

The ability to integrate the CMS, email automation and online community.

Resource library tool has an outdated look and feel and has limited functionality.

Overall, I learn more daily. i am still trying to get buy-in from my association, but I am fighting for HL because I believe it is capable of so much more.

I like how easy it is to learn how to use the product. I love how information is easy to find.

I think training for community managers should be longer. After 2.5 years of being on the platform, I am just learning things I need to know. However, since being CM, there is so much I need to know and I wish i would have gotten all of this information prior to be becoming the CM.

After I attending conference, I will make sure to be more involved in the HUG communities. I realized that I am missing out on so much content.

I love the ability the system gives us to connect members, provide them with resources and actually reach all of the members using the system all at once.

It is difficult to make changes and its not very intuitive. I am excited for the changes being made to the admin section, I hope these updates make it easier to changes and access different features.

LOVE HUG!!!! Great members who always help each other out.

Love the ease for the end user (or members) If the pages/platform are designed correctly by admin/staff they love this connection to their peers.

admin interface...its clunky and somewhat confusing. The reports are hard to come out with a final combined report

I enjoy HUG quite a lot. I think it leads by example and is easy to use.

The Higher Logic platform allows for members to communicate with each other in a safe place, removing the middle man. My company, prior, had been tasked with being the middle man. Our members would contact us with queries, we would have to make the appropriate questions. HL helps to remove us as an extra step in THAT process, allowing us to focus on other matters.

There are times when I wish HL had some more plug/play style technology. The ability to drag and drop entries, personalize a homepage, etc. I have been in my current position for only 6 months so a lack of familiarity with the product is part of the issue; but is seems that some of these features arein the works as we speak (per the opening sessions).

Launching online communities through Higher Logic has been a great decision for our organization. It has allowed our members big and small to engage with their peers. It has been well received.

Our least favorite thing about Higher Logic is the customer support process. When we signed on it was a very personal experience. It has since become a bit sterile.

There are a lot of great features available with the online community depending on what package you have. You are able to use it for forum style discussions as well as share and save documents. Communities can be private or public to all members of an association.

The library is not totally intuitive and can be a little tricky to rearrange and organize, however this is minor compared to the benefits HL offers.

We needed something to replace our old listservs. We are so far so happy with Higher Logic. The system is so searchable, so our users can find and use the amazing content they have helped to create.

This software is excellent for accomplishing goals of engaging community members. I appreciate the ability to automate activities and engagements. I also love the report functionality. The New Admin Experience has really enhanced my ability to support our community. It's MUCH easier to find what I need.

I did find that there was quite a learning curve for the community site and the admin side.

Our community has been a success from day one and has been a great addition to the benefits we offer our customers and to our marketing program.

Some of the user features and interfaces are a little clunky.

Lets us provide our members with a secure platform for networking

being able to engage our members in the open forum

Would like to be able to use HTML code and have more opportunity for designing email blasts

I truly enjoy it and hope that our users expound upon it and that it becomes a huge part of our member value and communication strategy.

The Higher Logic team were so hands-on and helpful during our training, implementation and execution. They went above and beyond to understand our needs and help us develop the platform that worked for us. I would highly recommend Higher Logic an their team.

It used to be the admin side - but now I love the new Admin!

We researched a lot of different online communities for our members and knew that Higher Logic was the Ferarri of community software for associations. There are a lot of other types of listerv and community software available, but this one integrates into our AMS, and we are able to gain a lot more insight into our members' needs by the ease with which they can post new messages and get immediate support from the industry. The implementation was fairly easy and the Higher Logic Users Group has been a wealth of information and inspiration.

I love how my members have been able to easily use their new online community! It was fairly simple to set up, and our interactions with the staff have been helpful when we can't figure out how to use something.

The reporting isn't always great, but if there is something you really need to report on, tech support can usually help out.

Ease of use, team members, sales process and implementation timeframe

There is a lot of information and I'd love to see more interaction with my HL team.

We use this software to manage and provide resources to our state and regional affiliates. It is a resource repository and a communication tool that allows them to share resources and best practices with one another.

The current library features are clunky and slightly difficult to use.

Overall we have a good experience with HL but there are still areas of improvement like their support center.

The ability to have our community have a place to post their job/volunteer/opportunities. We have a large alumni base and the community discussions allows us to have a place to put all of these things.

The customization factor is difficult. We needed to hire a third party designer to setup a site that worked for us. Their general setup wasnt meeting our needs and we needed to have something more specific.

We are a professional membership association with 182,000 members. We have been using the Higher Logic Community Platform since 2011. It replaced our old listservs, discussion boards, and member directory. We have not looked back since we made the switch. Our members love the platform and we continue to expand our uses for it. We have a mentoring program running on it and we are moving many of our governance groups to it for online collaboration.

Higher Logic is an excellent partner in your success. They listen to their customers and they continually evolve the product to meet customer needs. Since it's a hosted platform, you benefit from all of the investments that they make in the platform and the technology.

More of a caveat than a "con," it is important to know that Higher Logic is a dynamic company and they are making improvements to their product on a regular basis. If you are looking for a static product that isn't going to change, they may not be the right fit.

Integration with Salesforce Allow single sign on with our AMS

Needs more customization options Better resource library

There are so many more tools for communities than I've seen in previous software, and the company is still growing so there is a lot of chances to give ideas and influence the new additions to features.

The back end design is very clunky, though they are going to be updating it and I can't wait to give it a try. There is also a limited number of security customizations in some influential parts of communities, such as moderating a big group of individuals at once, or restricting people to not be able to post, but be able to respond to posts. I hope these will come in the future.

Members are able to understand and grasp this platform very quickly with very few learning curves.

One thing that we have experienced if slowness at times because of the length of threads.