--- title: "iDonate Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of iDonate. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if iDonate is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/idonate-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Donation Management Software](https://www.softwareadvice.com/nonprofit/crm-software-comparison/) / [iDonate](https://www.softwareadvice.com/nonprofit/idonate-profile/) / iDonate Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/idonate-profile/) Reviews # iDonate User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 24 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.4/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 13 reviews (54%) - 4 stars: 7 reviews (29%) - 3 stars: 4 reviews (17%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned cons - On top of that understanding the fee structure was difficult. ## iDonate customer reviews Showing reviews 1-24 of 24 (page 1). ### We needed to get up on a solution quickly that allowed multiple campaigns and with recurring payment - Overall rating: 5/5 - Reviewer: Andy J. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Ability to deal with recurring gifts, use of multiple campaigns at once, ease of use by non-IT staff #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very intuitive and easy to use. Many functionalities that will be very useful for the multiple types of campaigns we run #### Cons Price - we always want things to be less....but feel good about the investment we have made in iDonate --- ### iDonate helped launch our start-up ministry! - Overall rating: 5/5 - Reviewer: Rick W. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered We have a SMALL back-office infrastructure. With one, full-time employee, who has his hands full executing ministry, we needed something simple for our online giving. iDonate has been so helpful. We have created numerous individual projects that people can give to, with dedicated pages. People can go directly to the cause they care about most. These pages are so easy to make, we have delegated the creating of our landing pages to volunteer teenagers! And they can do it without any hassle. We love iDonate! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a start-up ministry organization, we needed the online giving to be EASY. iDonate was the perfect solution for us. Many of our donors have a "Go Fund Me" mindset, when it comes to supporting individual projects. iDonate made it easy to create individual campaigns, for donors to go directly to a project they wanted to support. This has even worked with the teenagers, who love instagram -- having an easy link in a bio with a dedicated page made giving so easy. The giving platform fit perfectly into everything: our website, facebook pages, instagram, and more. #### Cons iDonate simply works. Can't think of anything. --- ### Easy to use but expensive. - Overall rating: 3/5 - Reviewer: Ryan A. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Setting up was easy. Canceling the service on the other hand was a chore. On top of that understanding the fee structure was difficult. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Setting up the giving page and connecting it to our website was easy. #### Cons The cost of the service was very expensive for the benefit that it returned. In the end we could not justify the expense. #### Reasons for choosing iDonate It was the platform that the service used we went with. So I really did not have a choice. --- ### iDonate seamlessly makes our online giving successful! - Overall rating: 5/5 - Reviewer: Sheila K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered We run monthly reports from iDonate and this helps tremendously with our accounting reconciliation. Many of our donors use the recurring monthly, quarterly, or annual donations, which makes it all the more smooth at our end. We also like that we receive notification of the donation when the donor receives their receipt--this helps our donation processing system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros iDonate's website is very user friendly and easy to navigate and understand. Using iDonate for specific campaigns makes tracking the donations so much easier. We love the option to have donors select recurring monthly, quarterly, or annually. Donors receive a receipt and we are notified of the receipt to keep track of in our system. #### Cons We had a bit of difficulty with landing pages, but customer service was great with their prompt assistance. --- ### 4 years with iDonate - Highly recommended - Overall rating: 5/5 - Reviewer: Denise M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A dedicated customer support rep who is responsive, proactive and cares about our success. Multiple giving options for our donors both in what they donate and how they donate. Reliable platform Automation and customization of donor receipts Ability to accept donations from international donors Donors can set up a login to easily manage their donations #### Cons For a non-technical person who wears many hats within our small non profit, setup and new feature integration can sometimes take time to figure out. That being said, when I have had any issues that I couldn't figure out on my own, our wonderful customer support rep has helped solve any problems via a phone call or email. --- ### Great product & customer service - Overall rating: 5/5 - Reviewer: Amber E. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Using idonate as a way for our donors to give to our non-profit on a monthly basis using the recurring payment schedule has been a huge help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The iDonate interface is user friendly, and fairly easy to navigate through. The customer service is excellent with a quick response time. #### Cons A nice integration that I would like to see is a way to email donors, either individually or in mass. Also, there is a slight learning curve to setting up a new campaign & embed. It would be nice to have those in one place, in a step by step format possibly. --- ### iDonate is easy to navigate and integrate into systems, but with some overall limitations - Overall rating: 4/5 - Reviewer: Kendra C. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The interface is easy to navigate and integration into our website is very easy. Reporting features are simple, but meet our needs. Our primary contact is excellent at helping us fix issues. #### Cons Vendors utilized through iDonate to provide merchant services and ticketing aren't the most reliable or accurate. Should a problem arise with the outside vendor, it's easier to go directly to the outside vendor for a fix rather than iDonate. Customer support outside our primary contact is limited. --- ### An overall well-built product with a few very irritating features and disappointing tech support. - Overall rating: 4/5 - Reviewer: Greg C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to use, intuitive, slick and clean design and UX. Salesforce integration works well, but functionality is limited. #### Cons Can't reassign gifts to different campaigns (why???). You can only host one P2P fundraiser under a campaign - makes no sense! No option to add a registration fee in conjunction with P2P fundraising. Can't process donations after an event closes when using the Event Management function - extremely frustrating and almost a deal-breaker. "Ways to Grow Giving" side menu is beyond annoying, getting into punch-the-screen territory: always shows the same "tips", no way to close the menu, menu covers half the screen and makes seeing some parts of the screen impossible (seems like a functionality that some poor developer was forced to create against their better judgement). --- ### Great online giving platform! - Overall rating: 5/5 - Reviewer: McCauley A. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Overall my experience with iDonate has been great. I would recommend it to any organization looking for a great online giving platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service is incredible. It is so easy to get in touch with someone, I know exactly who I can reach out to and they are always quick to respond. #### Cons It does not always have the functionality that we need. However, the team always listens to our requests for new functionality and they have even responded by getting the functionality added in the 18 months that I have used iDonate. Trying to reconcile the bank accounts is a challenge. --- ### iDonate has modernized our donation process - Overall rating: 5/5 - Reviewer: Bethany W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The implementation support was incredible and thorough. We also like the user interface for our donors and the recurring donation features to help donors consider repeat gifts. The salesforce integration is great as well. #### Cons I have no current concerns with our account. One area of improvement is more options regarding the emailed receipt regarding creativity. --- ### Excellent Customer Service/Tech Support! Easy to use software and text-to-donate a HUGE plus! - Overall rating: 5/5 - Reviewer: Stephanie N. - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to manage and edit/updates instantly for custom campaigns. Text-to-donate is a value with one-time set up fee. Has increased our giving through eblasts read on mobile devices- donors can instantly respond to a call to action, to text-to-gift. A non-profit must have! #### Cons It would be helpful to have a report feature that provided the option for saving different accounting reports. --- ### Our organization has had a wonderful customer experience with iDonate! - Overall rating: 5/5 - Reviewer: Emily A. - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easily adaptable platform for online giving and the competitive pricing for the services. We also love all of the giving channels for contributors to give to our organization. #### Cons We would love to see a special event platform to be able to interface into this online giving platform. This would allow us to capture sponsors, oversee registration, seating, bidder numbers, etc. --- ### Wonderful customer support - Overall rating: 4/5 - Reviewer: Beth K. - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Based on the customer support we've received so far, I'd recommend iDonate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support staff at iDonate eased the transition and did a great job of helping us get iDonate up and running. They also helped transition the donor and recurring payment data from our previous platform. #### Cons Does not have the ability to automatically generate and email donor giving statements at the end of the year. --- ### iDonate - Overall rating: 4/5 - Reviewer: Allison G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A great multi functional platform with website embeds, text to give, fundraising pages, etc. #### Cons Price was a large turnoff for us. It was not comparable to the competitors anymore with so many free options, and options without contracts and monthly fees. --- ### Not worth the money for our purposes - Overall rating: 3/5 - Reviewer: Lyle F. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Met them at a conference and set it up. Thought it would do ore for the money and cancelled after a few years when I bothered to find out what else was out there. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Hands off ability to collect donations, made my life simpler than having to reach out to the donors all the time #### Cons Cost per month wasn't justified for the very limited features we had. We switched to another option at no cost and increase in features. #### Reasons for choosing iDonate They had good outreach from the marketing team. --- ### There are Better Fish in the Sea - Overall rating: 3/5 - Reviewer: Lindsey S. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the price, you are not getting the full scope of what a CRM should be. There are other CRMs out there that can give you more "bang for your buck". #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like charts and graphics on the home page that keep your institution apprised of where you stand in your donations and retention. They are colorful and easy to read. #### Cons The software is not user-friendly. It's hard to navigate and not as comprehensive as other CRM software we have tried. --- ### The software meets most of our needs. The staff is professional and easy to work with . - Overall rating: 4/5 - Reviewer: Tami B. - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our donors have choices when giving. Their staff is very helpful and a joy to work with. Thanks iDonate! #### Cons The goal meter is a little complicated and not as friendly as it could be. And, the sensitivity to internet providers can be annoying. --- ### As a whole, I give the idonate platform a 5 star rating. It is robust in its functionality. - Overall rating: 4/5 - Reviewer: Tara O. - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Event management, peer-to peer fundraising and vehicle donation, all increasing our fundraising opportunities and dollars. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software has allowed our organization to expand our fundraising opportunities. The system is user-friendly and customer service is top notch. The staff are professional and timely. I have found the tutorials and help articles to be a great resource and they complement our current marketing materials. Using this platform has increased our fundraising dollars in a fun and enhanced manner. #### Cons I wish the event management piece was not part of Picatic, but rather part of the idonate package. --- ### Great on the front end and user interface, poor on the back end/accounting - Overall rating: 3/5 - Reviewer: Jenna M. - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The support team tries to be helpful but often fall short. I think the company is still very new and has a lot of kinks to work out. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like that I can embed donation forms directly into my website without opening a new page. I also like that I can brand the forms to my org's brand. #### Cons The back-end reporting and banking has been a struggle for our bookkeepers. They say the systems are not aligned well with our accounting methods. --- ### iDonate makes it so easy - Overall rating: 5/5 - Reviewer: Sarah P. - Verified reviewer: Yes - Industry: International Affairs - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that iDonate takes all the pressure & work off of our organization #### Cons Donors always try to give things that don't have enough value to liquidate. I know iDonate has FAQs but I would like to figure out a better way to put this in front of donors. --- ### Based on my own experience and donor feedback, the portal is easy to navigate and user friendly. - Overall rating: 5/5 - Reviewer: Christina K. - Product usage: Used other for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the simplicity of our online giving form and the user-friendly functionality. I also think that the form is visually appealing. #### Cons I would like to see more customization options. We have many funds to which a donor can choose to give. It would be nice to have additional fields appear based on certain selections (for example, if a donor selects `scholarships, a drop-down menu of all available scholarships would appear). --- ### Using iDonate is easy to set up and quickly run campaigns. - Overall rating: 4/5 - Reviewer: Melody B. - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Ease of setting up and using #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have the ability to integrate with GA to track channel conversion, which allows us to A/B test our marketing efforts. #### Cons Downloading donor can sometimes be cumbersome. There's no easy way to filter and download only the donor data you want. You have to download and sort and filter in CSV/Excel file. --- ### Stellar product backed by exceptional service. We are big fans of iDonate! - Overall rating: 5/5 - Reviewer: Steve A. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered We were introduced to iDonate last year by one of our board members. After several conference calls and demos we launched out in using the online giving platform for our donors. We have been impressed! Pros: * Ease of use * Automated Thank You receipt sent immediately to the donor. * Back Office is a powerful tool to manage giving trends. Cons: * Once the monthly giving option is checked they no longer receive an automated thank you. They do receive an alert the day before their account is debited. I believe both are needed. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### iDonate is a great product. It is so easy to use and customer support is top-notch. - Overall rating: 5/5 - Reviewer: Barbara B. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered I especially like the support staff at iDonate. They are patient and willing to help in any way they can. The software itself is great. Our donors are quickly directed to the donation type of their choice. It is a great product. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- iDonate Reviews, Pros and Cons - 2026 Software Advice