iMIS is a cloud-based association and non-profit management system that is mobile-ready and PCI-validated. The solution includes options for membership, fundraising, events, product sales, certification, email, online communities, automation, dashboards, and website management. The software is built on a responsive web design (RWD) and can be used on multiple devices.

iMIS contains CRM, CMS, and fundraising capabilities in one centralized platform. The solution fuses database management and web publishing in a single engagement management system eliminating data silos, improving reporting, and enabling continuous performance improvement. The software enables users to connect with members, donors, and other constituents to improve engagement and increase retention. The event management feature helps in planning, logistics, communication, and registration for events. The solution offers pricing based on registration date, membership type, and demographic information.

iMIS is used by of multiple types and sizes, in more than 20 countries providing services like associations, charities, regulatory, legal, public media, unions, AMCs, fraternal, and faith-based.



49 Reviews of iMIS

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 49 reviews

November 2018

Catheryn from CIOMA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

November 2018

iMIS Membership Management

Pros

I like most about this software is you can see all the details you want to see

Cons

I like least about this software is sometimes is complicated. Sometimes, you need to download some of the report.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

iMIS Review

The best aspects of this product are the fact that you can generate quick queries on the fly using the built in query system (IQAs). Also with the built-in CMS system, developing an integrated website that is dynamic and fully integrated with the database is much easier. It's also good to have a wide network of developers and third party companies who can also provide support for the product.

Pros

Allows for high level of customization
Integrated CMS system for web page development
Integrated query reporting system
Large number of third party options for expanding and customizing the product
SQL access to the database

Cons

Upgrade process is time consuming and expensive
Slow development to make this a fully web-based product
Documentation is not as extensive as it could be and not geared to novice users

October 2018

Colleen from Aviation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Colleen's review

I solve information need from our database regarding membership for almost every department within our company. If there is not a way for me to do it myself TS Team assists me.

Pros

It gives you the output you want most times in reports. If you can't get what you need the TS Team helps you get what you need.

Cons

The ASI portion of what is written, old archaic, a staple in the design can cause some reporting to look and act obsolete.

October 2018

Allyson from IAAO

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Fairly new user

I have only worked with iMIS for a year, but it's pretty user friendly. I wish invoices were easier to update:-)

Pros

The search tool is great, it's pretty easy to find what you're looking for.

Cons

Taking care of duplicate profiles is not an easy task.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

iMIS

We are a regulatory body and our main business is collecting fees from both registrants and pharmacies and as we update we find that we due to the above customization we have to have both desktop version (billing purposes) and staffview for everything else

Pros

It is easy to use and very user friendly. Meets all the current requirements for our company

Cons

When we first got iMIS we had alot of customization which as we upgrade does create some problems

October 2018

Peter from NAFSA: Association of International Educators

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Still the leading overall product

We are using iMIS not only for our core sales functions, particularly publication sales and dues capture, but also to integrate with many best-of-breed applications, such as Informz (Higher Logic), Higher Logic communities, Cadmium CD for conference apps like proposals, booth sales, and conference mobile app. We also integrate with our fulfillment house, job board, advocacy program, plus have custom online applications that utilize iMIS as the central repository.

Pros

The ability to provide SingleSignOn with virtually all of our 3rd-party applications enable us to capture information beyond the core functions of iMIS.

Cons

The awkward linkage between our website CMS and the iMIS online core.

October 2018

Amy from Wipfli

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

October 2018

iMIS

As a new user, iMIS is overwhelming and difficult to learn. After meeting with long term users they say iMIS is the "devil you know" once you learn the system it's better to keep working with it than try another database software. I am hopeful the iMIS Cloud will be easier to navigate and learn, but I feel iMIS users should not have to have programming background or decades of experience with iMIS to be comfortable using it.

Pros

As a very new user, it seems to have some functionality that eliminates manual work. For those who know how to use and program databases, I believe it has good functionality.

Cons

It is very difficult for new users to learn. Even with education and training, it takes years to get good at using iMIS. Every team needs to have someone with a programming background in order to fully utilize iMIS. Resellers have so many customers it can be difficult to get your tickets addressed timely.

October 2018

Reginald from National Confectioners Association

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2018

iMIS Review

We are in a long financial relationship with iMIS and have no way to simply get out but it does what we need with a bit of help from ISG.

Pros

This is a very tough question for me for several reasons. One is that I have no experience with any other product. Two is that at one point when E-Series failed to live up to expectations we brought in ISGWeb to do many of the functions that I like the most. Three we have not transitioned to rISE yet.

Cons

The cost, now I do not know how much other software is in relation to what we get for our money but It seems pretty expensive to do anything and the license fees are high.

October 2018

Leonard from AGCMO

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

October 2018

AGCMO

Started great, going downhill

Pros

Originally very comprehensive but features being lost

Cons

Moving to new platform continues to erode features

June 2018

Kara from Iowa Medical Society

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

The system is user friendly and customizable allowing us to access and report member data.

Pros

It is centralize data collection, storage, and reporting system. We manage multiple state specialty societies and are able to have one record for individuals that are have dual memberships. This also allows individuals to pay dues for multiple organizations, and give voluntary contributions all in one place.

Cons

The reporting feature, IQA, can be very intimidating. Since one may pull reports from a single or multiple sections and data fields within the system, understanding how to obtain the desired data can be time consuming at first, however, with experience it is very easy to retrieve data quickly and easily.

June 2018

Beth from ASTA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Overall I think it is a great product, mostly can be customized to what you need it to do.

Flexibility and easy to use, seamless integration with website, customizable, time saving reporting

Pros

The system is pretty intuitive and easy to use, to customize and to report out from. Flexibility to customize data collection and reporting, seems to have much more capacity than how we are using it, and each update release captures information and data points pertinent with the changing landscape of today's associations.

Cons

Some missing reporting - it is a membership system yet unlike modules for meetings, orders, etc. it is not able to produce a membership receipt for dues payments through the system.
Also, some compatibility problems with exporting data to other vendor platforms. Can work around the issues, just takes a little bit more time and effort to make it work.

June 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Our company has been using iMIS for at least a decade. Very easy to use and functional!

Pros

It is easy to use, and takes care of everything we want in a CRM. There's out-of-the-box functionality as well as custom; it just depends on what you want!

Cons

A bit pricey, but sometimes that's necessary. Sometimes wish there were more out-of-the-box features! It can sometimes be annoying having to upgrade all the time to fix small things, but it's a necessary thing we go through for these types of projects.

June 2018

Margo from FARB

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

2 of 5

June 2018

Very difficult to use

Pros

I am not sure that I can find something that I like about iMIS. ALL of the interactions I have had with staff that requires the use of iMIS have resulted in time loss.

Cons

The amount of effort/time/resources that are spent on getting our data into and out of iMIS is a significant cost - it negates the price point and makes the product significantly more expensive in the long-run.

June 2018

Courtney from TCSA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

The excellent customer service makes up for any issues I run into.

Great software that is pretty simple, and allows me to create a great website, and communicate with our customers on a daily basis.

Pros

Again, the customer service is my favorite part. I am not very technologically savvy, so the in depth explanations of different functions of the site are so helpful and allow me to give our customers the best websites.

Cons

I feel the software is still pretty complicated, even with the iMIS tutorials, at least for someone who is not use to diving very deep into the stuff behind websites.

June 2018

Susan from NMHC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Robust system, still behind on web-based front facing UX.

Pros

Has robust and well thought out processes. Incredibly supportive user community. Is committed to moving to web-based. Product development path has become more transparent.

Cons

The web-based front facing UX still complicated but is getting better. This is not cheap and needs a lot of third-party support to get full functionality expected of systems in today's market.

January 2018

Lori from TAPPI

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

I've been working with iMIS for almost 2 years. Overall it's been a great experience.

It definitely increased my knowledge for creating and revised Crystal Reports.

Pros

I like the flexibility of the system to be able to add customized reports for other users to access.

Cons

Desktop version is not so user friendly for the not so frequent user. I'm excited about the web based version and hoping that more staff will get on board and use it.

January 2018

Bridget from Gamma Phi Beta Sorority

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

January 2018

Overall iMIS has been an improvement in our member management software.

Pros

We appreciate that is more robust than our previous system allowing to capture and track additional important data points, as well as keep relationships that we could not keep prior to switching. Although we are not a typical association, we've been able to adapt the system easily for our needs.

Cons

We find that the documentation available can be slight and it feels sometimes like the user end was not considered when doing upgrades. The transition to the staff site has also been difficult as all labels and naming have changed.

January 2018

Sarah from Association for Advancing Automation

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

I've been using iMIS for almost 18 years, it is easy for me to use.

Pros

the ability to make it conform to how my organization needs to use it. it is flexible enough to handle almost anything we need.

Cons

learning the new features or potential for areas of improvement seems hard. to make updates to how data is stored, you really need to have an AiSP unless you are very skilled or confident in SQL.

January 2018

Greg from California District Attorney Association

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2018

Complex software that in the right hands can provide very rich data and information.

Pros

Extremely customizable software solution with hundreds of data fields and related tables. The user support network is friendly and very welcoming. The National user group offers extensive training options. The reseller network is robust. Once you figure out your standard operating procedures, it works very well. There are a lot of standard web site templates and integrating the database to websites gives the ability to provide very highly unique experiences to highly segmented audiences.

Cons

Requires advanced knowledge of databases and SQL reporting. Be prepared to have consultants do much of the maintenance work. To get the web sites working very well, requires knowledge of a proprietary CMS. Finding job candidates with experience using the software can be a challenge and training costs will be higher for that.

November 2017

Jazmyn from Pilates Method Alliance

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Switched to IMIS and havent looked back

Pros

1. Increased functionality
2. Great Customer support
3. Clean, modern design
4. Is a huge program, but doesnt feel bulky

Cons

As a very small association in the midst of growing, we knew that we had to upgrade our software system but wanted something that would continue to grow with us. IMIS has this capability but it is at the very top of our budget.