Been Using this CRM for 9+ Years

Love iMIS for the most part! Does everything I need it to do and there are user organizations out there that offer great free resources for this product.

Pros

This is the highest-rated association management software out there, which is the reason why my organization went with them. They've also been around for quite sometime, which is also a plus. The software does what you need and can be customized in almost every way possible.

Cons

It is definitely on the pricier side of the spectrum, but is worth it for the most part. Also, customization became much cheaper in the newest version but if you're on an older version, it can be expensive to customize.

Endless capabilities, not the simplest EMS but it does a lot

Members are easily able to manage their membership status, event registrations, company info, contact info. We are able to offer a member experience with members-only content, event registrations based on membership, etc., which has been great in driving retention. We used to be an association that was based almost entirely on events but now about half of our members each year don't attend any events and are here for the other benefits, many of which we make available through members-only content on iMIS. Great responsive website through the iMIS RISE tool.

Pros

We did not previously have an AMS in place, we were a "data silo" association with many different buckets of information that needed to be imported/exported on a regular basis. iMIS has been a great piece for us in integrating our membership and event management, automated email marketing, mobile app, LMS, SMS texting and other things. Our membership/event marketing has improved greatly due to this. Our membership has more than doubled over the past six years and we would have had to add staff members if we didn't have this in place.

Cons

iMIS isn't the easiest system to configure, we have a consultant to deal with the implementation and setup. Some of the features like the built in email marketing aren't the greatest, we integrated with Informz instead of using the iMIS email (iMIS/Informz integration has been GREAT, but extra cost). Integrations and possibilities with iMIS are basically unlimited, but each has its own cost. With that said, we are doing a lot for our members that we didn't do prior to implementing iMIS.

iMIS

As a new user, iMIS is overwhelming and difficult to learn. After meeting with long term users they say iMIS is the "devil you know" once you learn the system it's better to keep working with it than try another database software. I am hopeful the iMIS Cloud will be easier to navigate and learn, but I feel iMIS users should not have to have programming background or decades of experience with iMIS to be comfortable using it.

Pros

As a very new user, it seems to have some functionality that eliminates manual work. For those who know how to use and program databases, I believe it has good functionality.

Cons

It is very difficult for new users to learn. Even with education and training, it takes years to get good at using iMIS. Every team needs to have someone with a programming background in order to fully utilize iMIS. Resellers have so many customers it can be difficult to get your tickets addressed timely.

Customizable and Powerful

I've worked with iMIS for 13 years, and I'm very excited about iMIS Cloud and the improvements and additions that come with it. I'm able to customize what staff sees depending on their role, hiding information they don't need. The newest reporting tool is exciting, as is the new form builder. We're able to integrate tradeshow, LMS, and app software into iMIS, which allows us to streamline business across the association. The learning subscription and performance improvement program have been worthwhile for us as well. Highly recommend.

Pros

I've enjoyed working with iMIS for 13 years. Once you learn the system it's highly customizable and can handle pretty much anything you need it to. There are many experiential upgrades with the new iMIS Cloud version that create a simpler interface with better design options and functionality for staff.

Cons

I've found the learning curve to be a little steep with new users. The benefits of a powerful system that handles a ton of data work against light users who don't need and have trouble sifting through all of that data. I have staff that don't like using the system and avoid it whenever possible because they have trouble learning it well.

iMIS Has Moved Us Out Of The Dark Ages

Our CEO described the project as the best IT implementation he had ever seen and I have to agree.

Pros

iMIS is easy to use and is logical. If you don't know where to find something it's easy to work out. The process automation has been the real game changer for us, saving precious time for both our staff and end users.

Cons

Gift Aid not yet functional but we have found a work around for this.