--- title: "iMIS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of iMIS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if iMIS is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/imis-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [iMIS](https://www.softwareadvice.com/nonprofit/imis-profile/) / iMIS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/imis-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/imis-profile/alternatives/) # iMIS User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 113 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.1/5 - Value for money: 4.0/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 61 reviews (54%) - 4 stars: 41 reviews (36%) - 3 stars: 6 reviews (5%) - 2 stars: 3 reviews (3%) - 1 star: 2 reviews (2%) ### Most mentioned pros - This management system has enabled us to collect data seamlessly and has provided the flexibility to customize the platform according to our specific requirements. - We also found the ability to integrate iMIS with MailChimp and other 3rd party applications very useful. - We have used it for about 15 years and with each release it gets better and better. Although expensive, it is the only program we have found that can handle the complexity of our organization without choking. ### Most mentioned cons - iMIS does not currently offer a feature for members to download or access their receipts directly online. - It can be a little frustrating to have to pay for different modules, on top of the already high licence costs. - We are currently migrating to their Cloud Platform (called EMS), The desktop version was installed before I started with the association, and many aspects of how it was initially configured were questionable, and, in some instances, very difficult to correct. ## iMIS customer reviews Showing reviews 1-25 of 113 (page 1). ### Finding a flexible system that can grow with your organisation - Overall rating: 5/5 - Reviewer: Stephen H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use IMIS as the central plank to our Charity operation, over 2-3 years helping us to double our size and build a membership base of over 100,000. ROI 6-12 months. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IMIS is a great Association Management system with strong inbuilt functionality, designed to do what it says on the tin.. the system has high levels of Integration, acting like a Lego base enabling you to plug in almost any 3rd party systems. #### Cons Some of the functionality in the older V17 is clunky, but the new EMS online offer is much cleaner and offers the best in class solution. #### Reasons for choosing iMIS Flexibility, fit and membership system. --- ### iMIS Questionnaire - Overall rating: 4/5 - Reviewer: Nikki M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered It wasn't the best before we went live with iMIS EMS. We always had multiple issues and unresolved support tickets and told that the 'issues' we were having would be resolved when we went live with EMS, but it didn't. The issues were eventually addresses and resolved, but it took several months to address one of our tickets. Support has been better over the last few months though. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The event platform is fairly easy to use and navigate. #### Cons The IQA platform. In my opinion, it's not user friendly, and it's difficult to navigate if you're a beginner learner. #### Reasons for choosing iMIS It would've been more expensive to move to another product, and we had other things within our association that took [sensitive content hidden] . --- ### Flexibility Is A Big Plus - Overall rating: 5/5 - Reviewer: Vickie T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I like the fact that what I can dream up I can pretty much figure out a way to build it. #### Cons The thing I like the least is the ability to have one person be connected to multiple companies without using relationships. --- ### Recommending the use of iMIS for Non-profits - Overall rating: 5/5 - Reviewer: Krista L. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, iMIS has been a great experience that has allowed us to more efficiently provide Member Benefits and manage operations and member engagement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Full functionality, use of support documentation, tracking member engagement, ease of registration and payments for members and staff #### Cons Often the documentation is written from the perspective of those who are too familiar with the system or it does not catch up to real-time changes to the system. #### Reasons for choosing iMIS Liked the displays and functionality of the system #### Reasons for switching to iMIS Interested in greater functionality than was available in previous system. We used a consultant to spec out the system, see demos and make a decision. --- ### Endless capabilities, not the simplest EMS but it does a lot - Overall rating: 5/5 - Reviewer: Jon L. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Members are easily able to manage their membership status, event registrations, company info, contact info. We are able to offer a member experience with members-only content, event registrations based on membership, etc., which has been great in driving retention. We used to be an association that was based almost entirely on events but now about half of our members each year don't attend any events and are here for the other benefits, many of which we make available through members-only content on iMIS. Great responsive website through the iMIS RISE tool. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We did not previously have an AMS in place, we were a "data silo" association with many different buckets of information that needed to be imported/exported on a regular basis. iMIS has been a great piece for us in integrating our membership and event management, automated email marketing, mobile app, LMS, SMS texting and other things. Our membership/event marketing has improved greatly due to this. Our membership has more than doubled over the past six years and we would have had to add staff members if we didn't have this in place. #### Cons iMIS isn't the easiest system to configure, we have a consultant to deal with the implementation and setup. Some of the features like the built in email marketing aren't the greatest, we integrated with Informz instead of using the iMIS email (iMIS/Informz integration has been GREAT, but extra cost). Integrations and possibilities with iMIS are basically unlimited, but each has its own cost. With that said, we are doing a lot for our members that we didn't do prior to implementing iMIS. #### Reasons for choosing iMIS Every other system we considered, eventually a key question was answered "we can't do that" or "it doesn't work that way". With iMIS we could make every business rule work the way we needed it to. --- ### Customizable and Powerful - Overall rating: 5/5 - Reviewer: Sarah I. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I've worked with iMIS for 13 years, and I'm very excited about iMIS Cloud and the improvements and additions that come with it. I'm able to customize what staff sees depending on their role, hiding information they don't need. The newest reporting tool is exciting, as is the new form builder. We're able to integrate tradeshow, LMS, and app software into iMIS, which allows us to streamline business across the association. The learning subscription and performance improvement program have been worthwhile for us as well. Highly recommend. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I've enjoyed working with iMIS for 13 years. Once you learn the system it's highly customizable and can handle pretty much anything you need it to. There are many experiential upgrades with the new iMIS Cloud version that create a simpler interface with better design options and functionality for staff. #### Cons I've found the learning curve to be a little steep with new users. The benefits of a powerful system that handles a ton of data work against light users who don't need and have trouble sifting through all of that data. I have staff that don't like using the system and avoid it whenever possible because they have trouble learning it well. #### Reasons for choosing iMIS iMIS gave us the right combination of affordability and functionality. --- ### Very pleased with iMIS Cloud - Overall rating: 5/5 - Reviewer: Larry S. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered From the date the agreement was signed until we were live was just under 90 days. Overall, very pleased and am glad we switched to iMIS. We have integrated with a conference app that has two way API, making my life that much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, great customer support, ability to create customized reports, integrating reports into our website, excellent - excellent online training on how to use the software. #### Cons The worksheet used for data conversion was difficult to understand - but the implementation team was very helpful. Also, some of the RISE templates had default settings that needed to be changed that I didn't realize until after we were live, but again, support was quickly able to pinpoint the issue so it could be corrected. #### Reasons for switching to iMIS Wanted Responsive web design, ability to integrate with a conference app, and a host of other reasons. --- ### iMIS Has Moved Us Out Of The Dark Ages - Overall rating: 5/5 - Reviewer: Gary M. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Our CEO described the project as the best IT implementation he had ever seen and I have to agree. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros iMIS is easy to use and is logical. If you don't know where to find something it's easy to work out. The process automation has been the real game changer for us, saving precious time for both our staff and end users. #### Cons Gift Aid not yet functional but we have found a work around for this. #### Reasons for choosing iMIS Price and ease of use. Everything we need is here with iMIS. #### Reasons for switching to iMIS Forced upon us by our supplier, but we are far better off now. --- ### Possibilities are endless, but unreliable and heavily manual - Overall rating: 3/5 - Reviewer: Diadra S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros If we're willing to pay a consultant to help us set it up, the possibilities for features and functions are huge. #### Cons Functions are unreliable. The iMIS Cloud version is still in it's first couple years and there are still many bugs being worked out. Billing, even "AutoPay" is heavily manual on the staff side. For a small staff, iMIS just is not manageable. #### Reasons for switching to iMIS We were growing and thought we would have more functions available to us in iMIS. --- ### Highly Recommended - Overall rating: 5/5 - Reviewer: Patty A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered I am very pleased and satisfied with the experience in having with IMIS. The software and staff are amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very friendly user. It captures everything I need for my fundraising needs. #### Cons I have nothing but good to say about IMIS. #### Reasons for choosing iMIS IMIS was highly recommended by others. We researched other software, IMIS has all the needs in there software that our fundraising department needed. #### Reasons for switching to iMIS We needed to setup our system with ONLINE donations. --- ### Exceptional software for associations - Overall rating: 5/5 - Reviewer: Brock J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I've worked with iMIS for 3 years now. I recommend the certification programs as a great way to gain an overall understanding of the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros iMIS is an incredibly flexible solution for any association. Supported by a passionate team and partners, you really can't go wrong implementing iMIS. #### Cons There is a little bit of learning required to get started. Once you get the basics it all begins to make sense. Documentation and support are first rate, so you won't have any trouble. --- ### iMIS - something your association can benefit from - Overall rating: 5/5 - Reviewer: Jacinta B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered iMIS has been a great tool for our association. Not only the product, but the community of users and support received is unmatched. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros iMIS helps us connect our members with valuable resources by delivering tailored content, data, and services #### Cons Transitioning staff from desktop to staff site --- ### iMIS has been a game changer for us - Overall rating: 5/5 - Reviewer: Trudy F. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Excellent! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A single source of truth for our member data as well as the ability to build a website but to continually update and improve the site. #### Cons Not really any cons, you just need to learn to drive iMIS to work for you, we are in our 3rd year of use and 99% of our daily use is done within our own team with the odd support request for assistance. #### Reasons for choosing iMIS iMIS provided more functionality and with Salesforce it was difficult to nail down how much the project would cost, there was greater visibility on costs with iMIS. --- ### Full featured web-based CRM - Overall rating: 4/5 - Reviewer: Hatty G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Our members can access all their data in one place. We can also access all that data about a member, allowing us to provide a more personalised experience. #### Cons Sometimes it feels like you need to be an IT person to make changes - we're a small organisation without an IT department and we can only do so much ourselves. --- ### iMIS Review - Overall rating: 5/5 - Reviewer: Jon T. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to create and generate new pages with supported iParts The iMIS support teams provide quick and helfpful response #### Cons It's hard to perform custom codes or adjust the out of box parts The page loading speed is relatively slow compared to the SASS applications. --- ### ACRM Staff Review - Overall rating: 4/5 - Reviewer: Evie T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered iMIS is a great place to store our member files, though we've only used it once, using it to register for an event is a great way to ensure individuals register for the correct registration type. We use it for groups as well and can track / communicate with individuals depending on which group they choose to be a part of. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to find information, auto-renewal for memberships, can create any number of reports, add notes to a member file. #### Cons Reading the history of a member file is not always clear. --- ### Comprehensive, scale-able and a long term solution to member management - Overall rating: 5/5 - Reviewer: David R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Our member engagement, association website and accounting system is all tied together to provide nearly seamless integration of business operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros iMIS is build to meet the needs of changing technology. When new technologies come along you don't have to start all over again. There is a large body of third party providers to tie into any additional systems you need and they have an outstanding "independent" user group that is extremely helpful. #### Cons Learning the reporting system can be time consuming at first but as you get familiar with it that too is a very powerful system that lets you get whatever information out of your system that you need. #### Reasons for choosing iMIS Long term vision of ASI to allow customers to upgrade to new technologies, strong "independent" user group, large customer base and extensive third party development partners. --- ### Complex software that in the right hands can provide very rich data and information. - Overall rating: 5/5 - Reviewer: Greg W. - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Extremely customizable software solution with hundreds of data fields and related tables. The user support network is friendly and very welcoming. The National user group offers extensive training options. The reseller network is robust. Once you figure out your standard operating procedures, it works very well. There are a lot of standard web site templates and integrating the database to websites gives the ability to provide very highly unique experiences to highly segmented audiences. #### Cons Requires advanced knowledge of databases and SQL reporting. Be prepared to have consultants do much of the maintenance work. To get the web sites working very well, requires knowledge of a proprietary CMS. Finding job candidates with experience using the software can be a challenge and training costs will be higher for that. --- ### Good membership system for associations or small organizations - Overall rating: 4/5 - Reviewer: Ashish P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Overall i liked this software which is perfectly designed for the membership management and easy to use. A lot of online training are available and annual iMIS conference is a great place to attend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is easy to use and frequent improvements time to time. Also regular webinars for keeping everyone up to date with latest functions or features. #### Cons This software sometimes behave weird and hang. It still has some improvement area in terms of automation or artificial intelligence. #### Reasons for choosing iMIS Not sure as we are using this system before i joined. --- ### iMIS Software for Associations - Overall rating: 5/5 - Reviewer: Valerie S. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We have used the software for almost 20 years and have recently upgraded to the cloud version. The move from an older version to the current was very easy. Customer Support has been very responsive to our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The basic functions are included in the general package, but you can upgrade if needed. With the cloud version, as new changes are made they are included at no extra fee. You can access your data and the product where ever you have access to the internet. Works well with most computers as is not actually on your system. #### Cons In using the cloud version if your band wide is not fast or if you have problems with your internet connection you don't have access to your data. --- ### iMIS Review - Overall rating: 3/5 - Reviewer: Reginald M. - Industry: Wine and Spirits - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are in a long financial relationship with iMIS and have no way to simply get out but it does what we need with a bit of help from ISG. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This is a very tough question for me for several reasons. One is that I have no experience with any other product. Two is that at one point when E-Series failed to live up to expectations we brought in ISGWeb to do many of the functions that I like the most. Three we have not transitioned to rISE yet. #### Cons The cost, now I do not know how much other software is in relation to what we get for our money but It seems pretty expensive to do anything and the license fees are high. --- ### Overall iMIS has been an improvement in our member management software. - Overall rating: 4/5 - Reviewer: Bridget D. - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros We appreciate that is more robust than our previous system allowing to capture and track additional important data points, as well as keep relationships that we could not keep prior to switching. Although we are not a typical association, we've been able to adapt the system easily for our needs. #### Cons We find that the documentation available can be slight and it feels sometimes like the user end was not considered when doing upgrades. The transition to the staff site has also been difficult as all labels and naming have changed. --- ### Great product - Overall rating: 4/5 - Reviewer: Amanda R. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Everything in one place - events, member profiles, website; all linked into one. Managing our website is very easy when using the tools given. #### Cons It's easy to make a mistake, but with proper training, runs smoothly. Imis Rise is lacking features that would be very beneficial (document manager icon, for example). --- ### Lots of functionality for a small non-profit organization - Overall rating: 4/5 - Reviewer: Liz G. - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros iMIS is a one-stop shop for a membership-based organization. Lots of bells and whistles and good educational support to learn all those bells and whistles. #### Cons iMIS has been around for a long time, and as the company aims to make all functions browser-based, many of its old interface (desktop) remain necessary as they have yet to be adapted in a reliable way to browsers. We're not ready to let go of the desktop and won't be for a while. --- ### Colleen's review - Overall rating: 4/5 - Reviewer: Colleen B. - Industry: Airlines/ Aviation - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I solve information need from our database regarding membership for almost every department within our company. If there is not a way for me to do it myself TS Team assists me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It gives you the output you want most times in reports. If you can't get what you need the TS Team helps you get what you need. #### Cons The ASI portion of what is written, old archaic, a staple in the design can cause some reporting to look and act obsolete. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/imis-profile/reviews/?page=2) --- iMIS Reviews, Pros and Cons - 2026 Software Advice