InitLive Software

InitLive Software

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About InitLive

InitLive’s volunteer management solution offers organizations a centralized hub for all volunteer and staff recruitment, screening, scheduling, communications, management, and reporting. InitLive’s solution serves the specific needs of day-to-day volunteer management and event staff volunteer management. Create and promote public volunteer opportunities directly on the business website. Recruit a team through InitLive’s customizable online registration form and roster teams based on skills, qualifications, and availability. Easily create volunteer shift schedules, with multiple calendars and list views, filters, and bulk actions. Then harness the power of InitLive’s Rostermode™ that offers "best shift matching" based on qualifications, roles, availabili...

InitLive Pricing

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Starting price: 

$99.00 per month

Free trial: 

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Free version: 

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InitLive Staff & Volunteer Management

InitLive User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 77 reviews

Mike

Verified reviewer

Company size: 201-500 employees

Industry: Events Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2019

Great for creating schedules where users can select their own schedules.

Working with InitLive has been a great experience, the customer service is unparalleled and the software meets our requirements extremely well. I can highly recommend InitLive to anyone looked for a reliable scheduling software capable of large-scale self-scheduling (I've used it to create a schedule for up to 3000 people) where the schedule does not require significant alterations post-import.

Pros

The self-scheduling feature has drastically lowered the amount of time we spend on tedious and repetitive scheduling tasks.

Cons

The software is not well-suited for scheduling tasks that require numerous detailed changes.

Response from InitLive

Hi Mike, we are so glad to hear that you and the Web Summit team have had such a great experience using InitLive. It's especially wonderful to hear how much time the self-scheduling tool has saved you. As for your concerns about more detailed manual scheduling, our next release is focused on improving that. I know you had expressed interest in participating in the BETA trial for this, so we'll be reaching out shortly. We're eager to continue working with you and the team for all of the upcoming Web Summit events! Cheers!

Replied May 2019

Heather

Company size: 2-10 employees

Industry: Museums and Institutions

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

November 2021

My experience using InitLive

I am still trying to understand several of the features on the application.

Pros

InitLive is a robust volunteer management application, but it is not without bugs at the moment.

Cons

Email logs. I'd like to have a listing of who I sent emails to, their content, and when they were sent.

Reasons for switching to InitLive

Company Board and [SENSITIVE CONTENT] decided to switch for the reporting capabilities.

Response from InitLive

Hello Heather, thank you for your review. I am happy to share that we have released email logs. One of our team members will be in contact with you to chat about this new feature.

Replied November 2021

Andrew

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source: Capterra

2

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

August 2016

The Ride 2016 - The Ottawa Hospital Foundation

Hard to tell given that we cant really test it until its live in the field. So far I believe it is OK but team reports some features are limiting such as the import (only certain fields) and a really limiting feature that everyone needs a unique e-mail (response/solution was weak)

Pros

Increased of in-the-field communications with volunteers. Volunteers have quicker access to schedules and info pre-event and on site

Cons

Requirement of unique e-mails instead of a login name

Response from InitLive

Hi Andrew. Thanks for sharing your experience so far. We're really excited to be working with The Ottawa Hospital Foundation and input like yours helps us continue to improve. We offer custom data imports for our customers. While the current import option is only for select fields, your designated Customer Success Representative has the ability to import any information you'd like them to. We're sorry to hear that you've been limited by the requirement of individual email addresses. This certainly isn't our intention; we simply want to ensure that communications at your event are directed to the correct person as quickly as possible. Because of this, an accurate and unique email address is crucial. Thank you and best of luck for event day! You and your team have done very well getting set up so we're sure things will run smoothly for you! :)

Replied August 2016

Serena

Company size: 2-10 employees

Industry: Arts and Crafts

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

A big help!

Pros

I feel it is very user-friendly. A great tool to schedule and communicate with staff, volunteers.

Cons

I wish I could personalize my emails so people could reply back, or have it link to my work email like what Mailchimp does

Wolfram

Company size: 501-1,000 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

August 2016

InitLive at EMC 2016

InitLive was used to manage 60 volunteers at a 5 day conference in the Ottawa Shaw Centre. Over 100 initially signed up but many did not remain to participate, a common problem. In the past volunteer recruiting and management was performed with spreadsheets, email and telephone, an onerous process for more than 20 people. InitLive automated this process considerably making the size of the volunteer team almost irrelevant. It also shifted responsibility for shift and role selection entirely to the volunteers, previously it was with the event manager. This took a big load off. Communication was also simplified with the integrated communication features, and I could instantly tell who was where with a simple touch on my tablet. Compared to other volunteer management software I've seen, InitLive has the best interface by far.

Pros

The end to end management of people and the program within the Web interface. You can see at a glance, in the web interface, where there are openings in the program staffing. Signup to roles and shifts is easy, though some of the older volunteers found it challenging. Visually it looks good, especially for the administrator. So I like the interface. In the device app it is nice that it informs the administrator instantly of staffing problems in the current shift. The various reports were useful, especially after the event when compiling the conference reports. The volunteer app seemed almost trivial to operate. The young people, especially, took to it very well. Volunteer communications pop up as notifications, so the admin can address them immediately. It works well as a central communications hub for all volunteer communication before, during and after.

Cons

When constructing the schedule, the lack of cut and paste or duplication of program elements across multiple days made that process very laborious. The volunteers see the shift selection schedule as one long list. It would be good to delineate it, perhaps with tabs, into days. There are some fundamental controls missing such as enforcing minimum and maximum shift selection, and cutting off when changes may be made by the volunteers. In the mobile app, there wasn't a clear way to tell at a glance if there are upcoming staffing problems - not attendance, but staff bookings. This is possible in the web app. For the administrator the mobile app filter features make it very powerful, but it also makes for a shallow learning curve. I.e., some features are not obvious to find. The mobile app is optimized for smartphones but not tablets. It will work on tablets, my preferred device, but emulating a phone. It notifies you when people cancel from the event, but not when they join. This should be selectable. Many volunteers select multiple roles up front which can quickly saturate the overall maximum role signup setting. Beware of this. It can block additional signup for a role despite shifts still being available. Email broadcasts from the web app don't have customizable subject wording. That risks them being ignored or channeled to spam.

Response from InitLive

Hi Wolfram. Thanks for taking the time to share your experience with us. Copying shifts and improving the staff scheduling interface are 2 of our priorities this Fall. We'll definitely be in touch as these features are developed. Cheers!

Replied August 2016

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