Overall, love the platform.

The platform has a diverse set of databases to query and retrieve information. They give the user the freedom to dive deeper in a particular part of their platform or go with the combined results. Their giving database is top notch and helpful.

Their alerts are getting better, but could be better. Also, their API is geared only to their screening service and could be much more useful if it was opened up to each database so we can retrieve results via the API.

Quality data that helps us identify and target fundraising prospects. The software is a great value for the cost. The software has saved us a great deal of time identifying and researching new prospects allowing us to get them to our front line gift officers much sooner that we had in the past.

1) Quality of data--accurate data including real estate, Thomson Reuters, D&B, RelSci and HEPdata to name a few of the databases available. 2) Affordability--great for offices on a tight budget. Great returns for a minimal investment. 3) Ease of use--the search features are intuitive. The 360 search tool is a great feature offering fast comprehensive searches with drill through capability. 4) The screening capability is intuitive to use and offers some customization for each batch. The results are returned quickly and can be used to rapidly identify top prospects and build profiles. 5) Customer support has provided thorough knowledgeable responses in a timely manner. 6) The developers at iWave are always striving to improve their product. They seem to roll out a new feature each year that only enhances the value of the product, without increasing the cost. Moreover, they listen to their customers and try to include new features and databases requested by users. iWave has been a great tool for our office for about ten years. It is used not only by prospect research, but also by the biographical and gift teams who use iWave to locate constituents and research matching gift companies. I have been involved with prospect research for about 20 years, and I feel that iWave has developed the best desktop research product I have used so far.

Honestly, there isn't anything that I do not like about iWave. One thing on my wish list would be the addition of a general news database, but this is not a deal breaker for me.

Overall, my experience has been fine.

I like the ease of finding information. I like the idea that it can be easily exported (however, I can't stand the new profile format).

I absolutely hate the new profile layout. It looks childish and unprofessional and I've stopped sending it to fundraisers. Exporting it as a Word doc and editing it defeats the purpose of it being a time saving resource.

Some of the information I come across is actually more up to date and more expansive than the results I come up with elsewhere. I therefore consider it to be essential for us to continue to use.

For my particular needs, I find iWave to be the best resource to go to for real estate information, donor giving and board memberships. Of course there is much more information out there that iWave delves into. It's very easy to use, with tabs for category clearly marked on top, and sections on the side to get screenings, create profiles and access news if it falls under your subscription.

My organization never bothered with mass screenings, as we use ResearchPoint for that because it integrates easily with Raisers Edge. My impression was that it didn't work as well, if at all, with Raisers Edge, which prevented us from fully using iWave.

The customer service is wonderful and very helpful. The library of resources and videos is easy to navigate for quick answers, and the actual product is great. It is the one tool I don't want to live without as a researcher for a major gifts team at a non-profit.

This software was easy to get acquainted with and begin using right away. Its suite of other search tools combined into one tool simplify the research process and minimize wasted time.

The prospecting tool is great, but could be optimized.