--- title: "Keela Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Keela. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Keela is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/keela-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nonprofit CRM Software](https://www.softwareadvice.com/category/4788-nonprofit-crm/) / [Keela](https://www.softwareadvice.com/nonprofit/keela-profile/) / Keela Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/keela-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/keela-profile/alternatives/) # Keela User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 314 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 139 reviews (44%) - 4 stars: 147 reviews (47%) - 3 stars: 21 reviews (7%) - 2 stars: 3 reviews (1%) - 1 star: 4 reviews (1%) ### Most mentioned pros - Their ability to create segments, use filters, and create email campaigns integrated with forms is very helpful for maintaining donor relationships - Keela has been great for managing all of our donor data and having an easy way to keep track of who’s donated and who will likely donate in the near future. - All parts talk to each other and this help keep data in one place and manage important areas for my nonprofit. ### Most mentioned cons - I can't email both or all members of a household at once. If I filter a report and then export it, it navigates from that filtered page and if I want to back and review it, I have to put all the filters back in. - The actual functionality of the tool covers 80% of what we need, which we consider good. Because the support team is very slow to respond, this unfortunately counteracts the effectiveness of Keela as a donor management platform. - It is also difficult to connect between Australia and Canada, because the time zones are so different, and we are unable to call the support team during our own working hours. ## Keela customer reviews Showing reviews 1-25 of 314 (page 1). ### Keela for a small non-profit - Overall rating: 5/5 - Reviewer: Josh D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keela just works. There are very few times where it doesn't work as it's designed, and the system is quick, responsive, and reliable. They are quick to push out new features. #### Cons Nothing comes to mind - the things we were wishing for were solved within 1-2 years of product development. #### Reasons for choosing Keela It's a contemporary design with features that are developed more than free alternatives. --- ### A Reliable All-in-One Platform - Overall rating: 4/5 - Reviewer: Rushna M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Keela has been very positive. It has helped simplify many aspects of donor management and fundraising by centralizing key tools in one platform. Their integration with Raisely is the best thing they launched in the recent past. The system continues to evolve, and it’s clear they value customer feedback and long-term improvement. For a nonprofit like ours, looking for an all-in-one fundraising and donor management solution, Keela has been a reliable and valuable partner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is amazing! The team is responsive, genuinely listens to feedback and consistently works toward improving the platform. Keela offers a lot under one roof; donations forms, donor reporting, analytics, campaign management and mass emailing tools, which makes managing fundraising operations much more streamlined. We’ve never experienced any security concerns or reliability issues while using the platform. #### Cons At times, new features or updates are rolled out without prior communication. While it’s great to see continuous innovation, more proactive communication around upcoming changes would help teams prepare and adapt more smoothly. #### Reasons for choosing Keela Tax receipting is available on Keela, and also that we read very good reviews about their customer service and we can't agree more. #### Reasons for switching to Keela We used Kindful by Bloomerang before. Tax receipting wasn't available on Kindful. We had to hire a third-party agency to do receipts for us. --- ### -tech newbie - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros -many lists possible to make -adding tags to multiple people -allowing ways to mark interactions (phone, email, in person) -giving messages , tasks #### Cons -unable to filter with multiple tags -hard for complete computer newbies -hard to make advertisements --- ### Next Level CRM - Overall rating: 4/5 - Reviewer: Nancy N. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall this has helped us take our donor care to the next level helping us see who might be falling through the cracks and where we need to focus next. It also allows us to have multiple people working with the same contact and quickly seeing any previous communication. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Keela has been a great tool for managing communication with our donors. Some of my favorite features are how it tracks communication with each donor and the easy way to take donations over the phone. It is also has smart tools to help you quickly see who needs follow up communication. #### Cons The customer support has been slow, but they do follow through and have given good solutions to issues that come up. #### Reasons for switching to Keela To expand our ability to track and manage our donors and campaigns. --- ### Keela remains the best I've seen for Donor Relationship Management - Overall rating: 4/5 - Reviewer: Norman H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It hasn't been seamless, but overall it has been a huge boon to my nonprofit workflows. And, I think it only gets better the more you invest in your own system. I continue to learn, improve, and streamline to save myself time and effort down the line. Plus, the people behind the Velora suite are quite responsive and helpful! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Donor Relationship Management is not the same thing as CRM, and the more I looked around the marketplace the less I liked what I saw in the big name software packages for CRM applied to DRM, especially with regards to pricing. But even if price were no object, you need specific features for Donors, and Keela simply does it better. It's not perfect, but it will save you time and effort. The donor insights and communications records that you can build through the interface are really excellent. #### Cons In my opinion, the inability to generate end-of-year donation statements is very problematic. I think this may have to do with the fact that these practices differ outside the USA (and Keela was originally developed, as I understand, outside the USA). I do believe they will have this feature on the roadmap soon, which is a relief. I wish the membership options were a bit more extensive as well. #### Reasons for choosing Keela Pricing and features. Keela is natively built for nonprofits, Salesforce and Hubspot aren't. Plus, their pricing structure is wildly different. --- ### Keela Review - Overall rating: 4/5 - Reviewer: Kathryn W. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been finding keela really helpful. We are still getting used to parts of the system and are learning new things every day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service is very helpful and prompt. We currently have been working with [sensitive content hidden] - she has been so helpful and has gone above and beyond to help us with any questions we have as we are navigation new parts of the Keela system. Keela has also been a lot more user-friendly than other systems we have tried. I really like the automation function, the ability to customize pretty much everything, and the way the data is logged and presented. #### Cons Sometimes the segments and automation don't properly filter what I am trying to filter. Some of it has to do with the labeling of the segment filters being similar or unclear. Sometimes it just doesn't work properly and I have to get creative with how to filter. I am seeing that there have been a lot of updates made to rectify this and have been noticing positive changes. Sometimes the reporting isn't the easiest to navigate, either including sometimes the widgets breaking. #### Reasons for switching to Keela Keela has a better system, can handle all of our contacts, has better campaign management, better customer service. --- ### Keela is helping us grow forward. - Overall rating: 4/5 - Reviewer: Wendi P. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A good improvement to previous systems we have used over the years. It has taken time for my staff to learn the ropes on this, and she is still struggling to make time for managing it to it's potential. She has expressed some frustration with this learning curve, though also noted that when understood it has some excellent user friendly features. You get what you put into it. And at time we are lacking the time it requires to make the most of it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the user friendly features and integrations. I like that multiple staff can have different access for different purposes. #### Cons There seem to be branding and design limitations in using Keela as a communication platform. There is a steep learning curve in knowing how to use Keela to it's potential. The cost is a bit of a barrier. #### Reasons for switching to Keela for more integrations and management capacity --- ### Keela is the perfect software for tracking donor data! - Overall rating: 5/5 - Reviewer: Mallory P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience using Keela for our donor management at our Non-Profit has been great and I think I’ve finally found one I plan to stick with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keela has been great for managing all of our donor data and having an easy way to keep track of who’s donated and who will likely donate in the near future. It is made running email campaigns, simple, and easy to choose specific people to contact under specific circumstances. Their customer support has always been available and great. The reports that are available have been useful for making decisions and planning future donor campaigns. #### Cons One of the biggest challenges we’ve encountered while using Keela is figuring out how to integrate with Quickbooks in an easy way but honestly this may more on our end than on theirs. #### Reasons for choosing Keela Keela had the best functionality and price. #### Reasons for switching to Keela Cheaper and more functional than what Aplos had and they were joining together. --- ### My Keela Experience - Overall rating: 4/5 - Reviewer: Blakeley H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been great. We are able to do things we need to do. I love the forms section and communications to keep everything in one database. The donor management keeps everything where I need it. It does have trouble merging contacts and I often have to go in and manual do that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The interface is easy to use and understand. It is easy and faster to run reports and import information I need. It is also great for email campaigns. We were weary about switching all our communication to Keela, but it has done well for us. #### Cons I do not like how I can not go back to the page I was previously on. On my donor management it always sends me to the beginning. I often have to open another tab to continue working. #### Reasons for switching to Keela When they were coming to work together we switched to have better features. --- ### Keela is better than most - Overall rating: 4/5 - Reviewer: Adrian H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Keela is better than most of the other products we've utilized but there isn't really a wow factor when it comes to using this platform. It gets the job done but leaves you wanting for more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Keela has a relatively clean interface with lots of features. They are continually upgrading which is very nice to know that there is a team committed to constant improvement. #### Cons When there are issues, support is lacking and slow. Some of the integrations don't seem to work well and the payment portal, KeelaPay, doesn't work over 50% of the time. #### Reasons for choosing Keela It was in the sweet spot on price and features. #### Reasons for switching to Keela Limited support and deteriorating functionality. --- ### Get it all done! - Overall rating: 4/5 - Reviewer: Jared G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have had no major issues with the platform and feel so confident in doing whatever it is that we need to do #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has good functionality over so many functions. We can do just about everything we need to across of non-profit needs. #### Cons None of the tools are specifically good at anything. Example: the email interface leave alot to be desired. #### Reasons for choosing Keela Wanted to give yall a try first as the offer was inticing. --- ### Great entry-level CRM for small nonprofits! - Overall rating: 5/5 - Reviewer: Alia W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a small nonprofit on a very limited budget, I spent quite a bit of time researching different CRM platforms we could utilize. I loved Keela for it's affordability, ease of set up, and clarity of user experience. I was able to import over a decade's worth of donor and gift details in via excel and it kept everything organized. Pulling reports was easy and the donation forms were professional. It was also easy to set up specialized donation forms for individual donors who wanted to do fundraising campaigns for us from their friends. Thank you, Keela! #### Cons I wish that the automations were available for the lowest subscription tear. Otherwise, very easy to use! #### Reasons for choosing Keela I chose keela due to it's value and affordability, as well as easy of set-up --- ### Amazing software all in one - Overall rating: 5/5 - Reviewer: Catherine O. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It shows dashboards and reports so nonprofits profits can see how much money is coming in and coming out from where it includes email to so organizations can message donors and segment audiences example first time donors versus long-term supporters #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It keeps track of supporters contact details and giving history in one database. Record one time and reoccurring donations and connects them to donor profiles. #### Cons There is nothing bad I can say about Kayla it is a very good software. It is all self-explanatory. It is very easy to use great tools for managing fundraising easier #### Reasons for switching to Keela It was easy to use. Compared to the other software out there --- ### “Essential Tool for Non-Profits” - Overall rating: 4/5 - Reviewer: Sean S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Keela has truly transformed how we operate as a non-profit. It has allowed us to deepen our relationships with supporters while making fundraising and outreach much more effortless. The platform’s efficiency has freed up time for our team to focus more on mission-critical work rather than administrative tasks. Keela is a game-changer for any organization looking to maximize its impact. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I liked most about Keela is how intuitive and user-friendly it is. The platform is designed with non-profits in mind, making it easy to manage donors, track engagement, and streamline communications. The automation features save us time, and the reporting tools are incredibly insightful. #### Cons It's a bit of a tricky setup with Sendgrid, and getting support is very hard unless you pay for it. #### Reasons for switching to Keela better interface and allowed us to manage our CRM better --- ### The Best Customer Service - Overall rating: 5/5 - Reviewer: Gloria K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Really enjoy it, easy use, love the built in email marketing, event ticketing and fundraising #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service, donor tracking, reports #### Cons Lack of donors being able to update their own payment info and track their giving history, as well as set reoccuring donations more specifically #### Reasons for switching to Keela Keela has far superior donor management, task assignment and note taking --- ### Some great, some just okay, basics are lacking! - Overall rating: 3/5 - Reviewer: Riley B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Keela has an excellent customer support team that is responsive and helpful and I do feel that they take user feedback seriously. That said, I wish I had made a different selection when choosing a new CRM. We're sticking with Keela for now in part because it is a huge undertaking to switch to a new database. If I could turn back time I would have chosen a more established company. If Keela is able to make some improvements to the basics they will have our business for a long time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros When selecting a new CRM Keela stood out to me due to the fact that it is highly customizable. For our needs, this was essential and it has lived up to my expectations in this area where many other options would not have fit our needs. The forms are beautiful and easy to customize. I like that it integrates easily with Paypal and Stripe. From a donor experience perspective, Keela is a huge upgrade from our previous CRM which was very important to us and a big reason why we switched. I've also found the customer support team to be responsive and helpful, and they seem to be constantly working on improving the platform which I appreciate! It never takes long to get a response and they will work with you to support you as much as you need. #### Cons Surprisingly, Keela's basic functions are where it lacks the most. Accurate and easy to use search bar? No way. Intuitive reporting? Nope. Mobile functionality? None. I didn't even think to consider these features when making my selection because I assumed that all platforms would be at least decent in these most basic arenas and I was weighing the bells and whistles. Keela's bells and whistles are fantastic, but the basics are sorely lacking. I know it is a relatively new database so I'm optimistic that improvements will continue to be made. #### Reasons for choosing Keela Price #### Reasons for switching to Keela Clunky forms on The Databank made for a bad user experience. We also were not able to do much customization on our own. Reporting was accurate but not user friendly. --- ### Very happy with our experience! - Overall rating: 5/5 - Reviewer: Laura W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are very happy. Keela is easy to use and has helped us improve our donor experience. Our staff can now check donor accounts and see all relationship details at a glance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a smaller charity we are most impressed with the integrated features on Keela. Being able to direct our donors to give online and know that they will automatically receive a tax receipt and thank you makes us very happy. Tax receipts are now branded and our charity is listed on our donors credit card bill. This helps tremendously with brand recognition! We are now able to save a lot in administration costs by no longer having to be dependant on third party processors. More importantly than money saved is the improved donor experience that we can now provide. We never have to direct our supporters to a third party to resend tax receipts, update credit card information, stop or increase monthly donation, etc. The BCC and FWD email features are a real time saver as well! #### Cons There are some features that need improvement to completely satisfy our needs but we find Keela always makes the effort to continually improve their product and is open to suggestions through their Ideas Portal. At the moment our biggest challenges with the software are: limitations in reporting, e-blast design features are limited and donor interactions are not able to be imported. #### Reasons for choosing Keela The price point is good, on boarding costs are reasonable, the platform meets our needs and customer service is great. We also liked the idea of supporting a smaller, local company. #### Reasons for switching to Keela eTapestry was very clunky and difficult to use and there was very little customer support. #### Vendor response Oh, hello Laura! Thank you for taking the time to share this wonderful feedback. Firstly, let me just say that the Customer Care team think you are great, too! Your feedback over the last 9 months (Wow, has it really been that long?) has been absolutely integral to our Product Road Map. I'm very happy to share that enhancements to Reporting and E-blasts as well as the ability to import Interactions are on all on there! Keep an eye out for communications about each improvement as they're made in the system. Thanks again - we really appreciate you! Replied June 2021 --- ### Keela review to date - Overall rating: 4/5 - Reviewer: Laura A. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have only just started using the software, so do not feel we have had enough time with it yet to review it. We have noticed a couple of glitches with the software which are unique to our two organizations, as mentioned earlier in this survey. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros We are very new to the software, so our focus so far has been on data entry and setting everything up and developing convention for entry to ensure consistency. #### Cons We would love to see the ticketing software that integrates with Keela. We have been using TicketPeak and it is not a simply process to ensure we are accurately capturing contact info. One system for our CRM, fundraising and box office would be ideal. We would also like there to be a way in which we can issue tax receipts for each of our two charitable organizations without having to pay for two separate databases. They are essentially the same contact list, but donations are made to either or both organizations. It would be great to find a solution to this within just the one database. #### Reasons for choosing Keela Seemed to be the easiest and most intuitive for an organization of our size and with limited staff. #### Reasons for switching to Keela Theatre Manager was very expensive and very unwieldy for an organization of our size. Because of the intricacy and complicated nature of the software, we had to have regular / seasonal training and it was very expensive. As with Keela, we had to request customer support through booking a "ticket" and response time was too slow for our needs. Keela is better with response times and we have always found you very helpful. We still very much prefer speaking with a real live person over the ticketing system, as our questions almost always require quick responses. --- ### Keela is King of CRM - Overall rating: 5/5 - Reviewer: Catherine C. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very enthused and satisfied with our experience with keela. We have gained greater customer insights and the donor tax receipt system is very much improved from our previous software #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use and has a number of features. The customer support is outstanding which is valuable because there are so many features. #### Cons The communications software and integration with the segments and tags can be cumbersome and requires more steps than other programs like mailchimp. However, Keela is constantly improving its offerings and we see these as minor compared to the benefits #### Reasons for switching to Keela Donor tax receipts would be sent automatically upon donation #### Vendor response Hello Catherine. What an absolute joy to read! Thank you so much. "Keela is King" has a wonderful ring to it. The Customer Care team think you are outstanding as well - glad we are on the same page. I'm so happy to hear that your experience has been so positive. We look forward to growing our system with you! - Customer Care Team Replied October 2022 --- ### Review for small charity with staff of one looking to grow our capacity - Overall rating: 5/5 - Reviewer: Elisabeth O. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Keela is excellent and I love using it. More than that, I love the Keela brand and what the company stands for. There's a warmth and personal approach that helps me feel confident that the Keela team are in my corner. Since I'm the only staff member for my charity, I can't overstate the importance of feeling like Keela are an extended part of my charity team - you help me feel supported and less alone. Thank you! (Also love the annual capacity conference - please keep it coming!!) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The price point is REALLY amazing for very small, young charities. For the functionality, Keela offers huge bang for our buck. My charity Board love that Keela are specifically aiming to help small charities like our grow our capacity. Switching to Keela has allowed me (the ED and sole staff member) to streamline our work flows and automate a bunch of things (like tax receipts and donor thank yous!) that were taking up a lot of my time. #### Cons One thing that bugs me a lot is when someone uses the contact form that is embedded into our website I seem to need to click through several layers in Keela to actually get to their message (notifications > contact > interactions > contact form > message). It'd be amazing if somehow those messages were easier to access - it took me a few goes to figure out that I need to look up "interactions" for a contact, and not "emails". #### Reasons for choosing Keela Price, and no need for member logins. Keela has reduced barriers to entry for donors/members, which I love! #### Vendor response Hi Elisabeth, thanks so much for taking the time to write such a detailed review for Keela! We are so warmed that you consider us part of your team. We definitely love helping out our customers and consider them part of the Keela family as well :) I've passed on your feedback to our team regarding the form responses and interactions vs emails. We are currently working on some improvements, so hopefully, these items will be included in a release soon! Replied November 2019 --- ### Good for it's intended use - Overall rating: 5/5 - Reviewer: Hien T. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is very simple and user friendly. Easy to learn. It does what we need it for which is to log our donations as they come in and keep them organzied. #### Cons The inconvenience of having to make updates/changes when it's the same change for multiple logs. If an impact area needs to be changed to something else or moved under a different category, there is no "select all" or "move" button (think emails) and so I would have to individually go through every single log to make the change which requires several steps. --- ### Great Nonprofit CRM Easy to Use! - Overall rating: 4/5 - Reviewer: Peter B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Its been great but need more customizable templates to use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Makes email marketing easier, donor and donation tracking #### Cons No flexibility in email template customization -- can't export external templates --- ### Make it easy for your community to give back to your organization - Overall rating: 5/5 - Reviewer: Ariana B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic. Regular communication with supporters, easy online donation forms and seamless fundraising templates have helped our organization to grow exponentially over the last few years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Before Keela, we had all of our contacts on various spreadsheets. Now I am able to find our donors, communicate with them and allow new volunteers and donors the opportunity to get involved as well. #### Cons I wish there were a simple option to collect simple information via a form without the donation links. #### Reasons for choosing Keela price and user friendliness --- ### Useful Product - Overall rating: 5/5 - Reviewer: Catherine M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros Keela database and donor management is the most useful tool for our business model. It keeps track of donors and others interested in our cause and allows us to organize them effieciently. #### Cons One of the main issues when working with the database is the inability to sort in a way you would like. For example, moving transactions from one list to another while entering transactions from a certain date. Once finished, you are always brought back to the home page of where you were and not where you were in the list. It would also be more beneficial to have a smaller contact preview, currently the contact "preview" is basically opening the whole contact and less of a preview. --- ### Accessible and cost-effective CRM for non-profits - Overall rating: 5/5 - Reviewer: Mark F. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This was our first online donation portal, and it worked perfectly. And having this combined with a CRM, to track all interactions and contact data, at an affordable price has been perfect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The program is ready to deploy immediately for non-profits, and does not require an in-house IT team to deploy. The folks at Keela have designed it specifically for non-profits and administrators can begin using immediately. Very user friendly, so also easy to onboard a team of users to begin using immediately. Combines CRM needs with fundraising functionality in one program. Ease of importing and exporting custom data sets is a huge bonus. #### Cons Linking companies to individual contacts is not intuitive at first, and can result in duplicate entries. However, they are easily merged. ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/keela-profile/reviews/?page=2) --- Keela Reviews, Pros and Cons - 2026 Software Advice