--- title: "Keela Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Keela. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Keela is a good fit for you!" source_url: "https://www.softwareadvice.com/nonprofit/keela-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nonprofit CRM Software](https://www.softwareadvice.com/category/4788-nonprofit-crm/) / [Keela](https://www.softwareadvice.com/nonprofit/keela-profile/) / Keela Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/keela-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/keela-profile/alternatives/) # Keela User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 314 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 139 reviews (44%) - 4 stars: 147 reviews (47%) - 3 stars: 21 reviews (7%) - 2 stars: 3 reviews (1%) - 1 star: 4 reviews (1%) ### Most mentioned pros - Their ability to create segments, use filters, and create email campaigns integrated with forms is very helpful for maintaining donor relationships - Keela has been great for managing all of our donor data and having an easy way to keep track of who’s donated and who will likely donate in the near future. - All parts talk to each other and this help keep data in one place and manage important areas for my nonprofit. ### Most mentioned cons - I can't email both or all members of a household at once. If I filter a report and then export it, it navigates from that filtered page and if I want to back and review it, I have to put all the filters back in. - The actual functionality of the tool covers 80% of what we need, which we consider good. Because the support team is very slow to respond, this unfortunately counteracts the effectiveness of Keela as a donor management platform. - It is also difficult to connect between Australia and Canada, because the time zones are so different, and we are unable to call the support team during our own working hours. ## Keela customer reviews Showing reviews 1-25 of 314 (page 1). ### Keela for a small non-profit - Overall rating: 5/5 - Reviewer: Josh D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keela just works. There are very few times where it doesn't work as it's designed, and the system is quick, responsive, and reliable. They are quick to push out new features. #### Cons Nothing comes to mind - the things we were wishing for were solved within 1-2 years of product development. #### Reasons for choosing Keela It's a contemporary design with features that are developed more than free alternatives. --- ### A Reliable All-in-One Platform - Overall rating: 4/5 - Reviewer: Rushna M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Keela has been very positive. It has helped simplify many aspects of donor management and fundraising by centralizing key tools in one platform. Their integration with Raisely is the best thing they launched in the recent past. The system continues to evolve, and it’s clear they value customer feedback and long-term improvement. For a nonprofit like ours, looking for an all-in-one fundraising and donor management solution, Keela has been a reliable and valuable partner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is amazing! The team is responsive, genuinely listens to feedback and consistently works toward improving the platform. Keela offers a lot under one roof; donations forms, donor reporting, analytics, campaign management and mass emailing tools, which makes managing fundraising operations much more streamlined. We’ve never experienced any security concerns or reliability issues while using the platform. #### Cons At times, new features or updates are rolled out without prior communication. While it’s great to see continuous innovation, more proactive communication around upcoming changes would help teams prepare and adapt more smoothly. #### Reasons for choosing Keela Tax receipting is available on Keela, and also that we read very good reviews about their customer service and we can't agree more. #### Reasons for switching to Keela We used Kindful by Bloomerang before. Tax receipting wasn't available on Kindful. We had to hire a third-party agency to do receipts for us. --- ### -tech newbie - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros -many lists possible to make -adding tags to multiple people -allowing ways to mark interactions (phone, email, in person) -giving messages , tasks #### Cons -unable to filter with multiple tags -hard for complete computer newbies -hard to make advertisements --- ### Next Level CRM - Overall rating: 4/5 - Reviewer: Nancy N. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall this has helped us take our donor care to the next level helping us see who might be falling through the cracks and where we need to focus next. It also allows us to have multiple people working with the same contact and quickly seeing any previous communication. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Keela has been a great tool for managing communication with our donors. Some of my favorite features are how it tracks communication with each donor and the easy way to take donations over the phone. It is also has smart tools to help you quickly see who needs follow up communication. #### Cons The customer support has been slow, but they do follow through and have given good solutions to issues that come up. #### Reasons for switching to Keela To expand our ability to track and manage our donors and campaigns. --- ### Keela remains the best I've seen for Donor Relationship Management - Overall rating: 4/5 - Reviewer: Norman H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It hasn't been seamless, but overall it has been a huge boon to my nonprofit workflows. And, I think it only gets better the more you invest in your own system. I continue to learn, improve, and streamline to save myself time and effort down the line. Plus, the people behind the Velora suite are quite responsive and helpful! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Donor Relationship Management is not the same thing as CRM, and the more I looked around the marketplace the less I liked what I saw in the big name software packages for CRM applied to DRM, especially with regards to pricing. But even if price were no object, you need specific features for Donors, and Keela simply does it better. It's not perfect, but it will save you time and effort. The donor insights and communications records that you can build through the interface are really excellent. #### Cons In my opinion, the inability to generate end-of-year donation statements is very problematic. I think this may have to do with the fact that these practices differ outside the USA (and Keela was originally developed, as I understand, outside the USA). I do believe they will have this feature on the roadmap soon, which is a relief. I wish the membership options were a bit more extensive as well. #### Reasons for choosing Keela Pricing and features. Keela is natively built for nonprofits, Salesforce and Hubspot aren't. Plus, their pricing structure is wildly different. --- ### Keela Review - Overall rating: 4/5 - Reviewer: Kathryn W. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been finding keela really helpful. We are still getting used to parts of the system and are learning new things every day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service is very helpful and prompt. We currently have been working with [sensitive content hidden] - she has been so helpful and has gone above and beyond to help us with any questions we have as we are navigation new parts of the Keela system. Keela has also been a lot more user-friendly than other systems we have tried. I really like the automation function, the ability to customize pretty much everything, and the way the data is logged and presented. #### Cons Sometimes the segments and automation don't properly filter what I am trying to filter. Some of it has to do with the labeling of the segment filters being similar or unclear. Sometimes it just doesn't work properly and I have to get creative with how to filter. I am seeing that there have been a lot of updates made to rectify this and have been noticing positive changes. Sometimes the reporting isn't the easiest to navigate, either including sometimes the widgets breaking. #### Reasons for switching to Keela Keela has a better system, can handle all of our contacts, has better campaign management, better customer service. --- ### Keela is helping us grow forward. - Overall rating: 4/5 - Reviewer: Wendi P. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A good improvement to previous systems we have used over the years. It has taken time for my staff to learn the ropes on this, and she is still struggling to make time for managing it to it's potential. She has expressed some frustration with this learning curve, though also noted that when understood it has some excellent user friendly features. You get what you put into it. And at time we are lacking the time it requires to make the most of it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the user friendly features and integrations. I like that multiple staff can have different access for different purposes. #### Cons There seem to be branding and design limitations in using Keela as a communication platform. There is a steep learning curve in knowing how to use Keela to it's potential. The cost is a bit of a barrier. #### Reasons for switching to Keela for more integrations and management capacity --- ### Keela is the perfect software for tracking donor data! - Overall rating: 5/5 - Reviewer: Mallory P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience using Keela for our donor management at our Non-Profit has been great and I think I’ve finally found one I plan to stick with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keela has been great for managing all of our donor data and having an easy way to keep track of who’s donated and who will likely donate in the near future. It is made running email campaigns, simple, and easy to choose specific people to contact under specific circumstances. Their customer support has always been available and great. The reports that are available have been useful for making decisions and planning future donor campaigns. #### Cons One of the biggest challenges we’ve encountered while using Keela is figuring out how to integrate with Quickbooks in an easy way but honestly this may more on our end than on theirs. #### Reasons for choosing Keela Keela had the best functionality and price. #### Reasons for switching to Keela Cheaper and more functional than what Aplos had and they were joining together. --- ### My Keela Experience - Overall rating: 4/5 - Reviewer: Blakeley H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been great. We are able to do things we need to do. I love the forms section and communications to keep everything in one database. The donor management keeps everything where I need it. It does have trouble merging contacts and I often have to go in and manual do that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The interface is easy to use and understand. It is easy and faster to run reports and import information I need. It is also great for email campaigns. We were weary about switching all our communication to Keela, but it has done well for us. #### Cons I do not like how I can not go back to the page I was previously on. On my donor management it always sends me to the beginning. I often have to open another tab to continue working. #### Reasons for switching to Keela When they were coming to work together we switched to have better features. --- ### Keela is better than most - Overall rating: 4/5 - Reviewer: Adrian H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Keela is better than most of the other products we've utilized but there isn't really a wow factor when it comes to using this platform. It gets the job done but leaves you wanting for more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Keela has a relatively clean interface with lots of features. They are continually upgrading which is very nice to know that there is a team committed to constant improvement. #### Cons When there are issues, support is lacking and slow. Some of the integrations don't seem to work well and the payment portal, KeelaPay, doesn't work over 50% of the time. #### Reasons for choosing Keela It was in the sweet spot on price and features. #### Reasons for switching to Keela Limited support and deteriorating functionality. --- ### Get it all done! - Overall rating: 4/5 - Reviewer: Jared G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have had no major issues with the platform and feel so confident in doing whatever it is that we need to do #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has good functionality over so many functions. We can do just about everything we need to across of non-profit needs. #### Cons None of the tools are specifically good at anything. Example: the email interface leave alot to be desired. #### Reasons for choosing Keela Wanted to give yall a try first as the offer was inticing. --- ### Great entry-level CRM for small nonprofits! - Overall rating: 5/5 - Reviewer: Alia W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a small nonprofit on a very limited budget, I spent quite a bit of time researching different CRM platforms we could utilize. I loved Keela for it's affordability, ease of set up, and clarity of user experience. I was able to import over a decade's worth of donor and gift details in via excel and it kept everything organized. Pulling reports was easy and the donation forms were professional. It was also easy to set up specialized donation forms for individual donors who wanted to do fundraising campaigns for us from their friends. Thank you, Keela! #### Cons I wish that the automations were available for the lowest subscription tear. Otherwise, very easy to use! #### Reasons for choosing Keela I chose keela due to it's value and affordability, as well as easy of set-up --- ### Amazing software all in one - Overall rating: 5/5 - Reviewer: Catherine O. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It shows dashboards and reports so nonprofits profits can see how much money is coming in and coming out from where it includes email to so organizations can message donors and segment audiences example first time donors versus long-term supporters #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It keeps track of supporters contact details and giving history in one database. Record one time and reoccurring donations and connects them to donor profiles. #### Cons There is nothing bad I can say about Kayla it is a very good software. It is all self-explanatory. It is very easy to use great tools for managing fundraising easier #### Reasons for switching to Keela It was easy to use. Compared to the other software out there --- ### “Essential Tool for Non-Profits” - Overall rating: 4/5 - Reviewer: Sean S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Keela has truly transformed how we operate as a non-profit. It has allowed us to deepen our relationships with supporters while making fundraising and outreach much more effortless. The platform’s efficiency has freed up time for our team to focus more on mission-critical work rather than administrative tasks. Keela is a game-changer for any organization looking to maximize its impact. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I liked most about Keela is how intuitive and user-friendly it is. The platform is designed with non-profits in mind, making it easy to manage donors, track engagement, and streamline communications. The automation features save us time, and the reporting tools are incredibly insightful. #### Cons It's a bit of a tricky setup with Sendgrid, and getting support is very hard unless you pay for it. #### Reasons for switching to Keela better interface and allowed us to manage our CRM better --- ### Simple, fairly comprehensive but could use some upgrades - Overall rating: 4/5 - Reviewer: Linda C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have been happy with Keela. We chose it above others because we could send our emails and keep up our mailing list in the same software. The emails are somewhat limited but do the job. I am not an experienced computer person, so the software needs to look inviting and be easier to understand and operate for me to like it. Keela was easier than most we looked at. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is fairly easy to do the basic functions on Keela. #### Cons I don't often have to pull reports, but when I do it is cumbersome and challenging. It is better than the previous software we used but I like to use the Tags to identify different groups of people and it takes a while to figure out how to do this each time. #### Reasons for switching to Keela The product we had was very difficult to navigate and I dreaded having to use it. --- ### Keela is King of CRM - Overall rating: 5/5 - Reviewer: Catherine C. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very enthused and satisfied with our experience with keela. We have gained greater customer insights and the donor tax receipt system is very much improved from our previous software #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use and has a number of features. The customer support is outstanding which is valuable because there are so many features. #### Cons The communications software and integration with the segments and tags can be cumbersome and requires more steps than other programs like mailchimp. However, Keela is constantly improving its offerings and we see these as minor compared to the benefits #### Reasons for switching to Keela Donor tax receipts would be sent automatically upon donation #### Vendor response Hello Catherine. What an absolute joy to read! Thank you so much. "Keela is King" has a wonderful ring to it. The Customer Care team think you are outstanding as well - glad we are on the same page. I'm so happy to hear that your experience has been so positive. We look forward to growing our system with you! - Customer Care Team Replied October 2022 --- ### Keela as a Non-Profit (Mosque) - Overall rating: 4/5 - Reviewer: Rameel A. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integreatted forms and communications feature has been my faviourte part of keela so far. In our previous setup we would be boucing between mailchimp, eventbrite and google forms, but now all of that has been collected in one place making it easy to use on a daily basis. It is also a huge benefit that we can add multiple team members to keela, this allows us to give employess access to only what they need to manage. #### Cons So far we have had problems with the lack of integrations with softwares other than stripe. Although the online integration of stripe is usefull we are still required to upload payments made of debit machines (Clover) and e-transfers. If Keela were to offer integration with stripe terminals this would make things much smoother for smaller organizations which operate on less man power. --- ### Good for it's intended use - Overall rating: 5/5 - Reviewer: Hien T. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is very simple and user friendly. Easy to learn. It does what we need it for which is to log our donations as they come in and keep them organzied. #### Cons The inconvenience of having to make updates/changes when it's the same change for multiple logs. If an impact area needs to be changed to something else or moved under a different category, there is no "select all" or "move" button (think emails) and so I would have to individually go through every single log to make the change which requires several steps. --- ### Great Nonprofit CRM Easy to Use! - Overall rating: 4/5 - Reviewer: Peter B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Its been great but need more customizable templates to use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Makes email marketing easier, donor and donation tracking #### Cons No flexibility in email template customization -- can't export external templates --- ### Great starter tool, needs more features for more mature orgs - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is my second non-profit where I've chosen to install Keela. The first installation worked super well for managing donations and volunteers. The second installation is for a more mature non-profit, and requires managing donations, memberships year over year, and putting financial entries into quickbooks. This isn't working quite as well because we need more sophisticated features than Keela provides. I appreciate the support team a lot. They respond quickly and try to find workarounds for us. My feeling is we are probably pushing Keela over its current functionality because we have sophisticated needs, and will have to wait for features to be developed to keep using this tool. I don't want to migrate to yet another tool, having done so much integration work with Keela, and only being 6 months into having converted to Keela from a desktop version of Membertize. My first installation also provided a lot more data migration support, and the second one, I was on my own. Overall, it's a friendlier tool than most on the market. Sometimes it can be hard to figure out how to perform a certain function, as not all menus are totally intuitive, or you have to press a special button on the left, etc. For a start-up org or non-profit just needing to track donations and volunteers, Keela is ideal and far less on the cost than more mature systems. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to use, start-up ease, good import process, easy export. It worked really well for me in one non-profit where I needed simple email blasts, to track donations, volunteers, etc. It has a nice automatic email form for donations and memberships. You can search your contacts easily by name or email, and tag groups easily. Tags are easy to organize. The old dashboard did a great job managing campaigns and tracking donations against the goal. For small orgs, this is a good basic starter tool for managing your contacts and interactions. #### Cons It's missing some things a more mature org needs. We're a neighborhood organization that relies on memberships. There's no renewal process in Keela at this time. You can't search by street name or address fields, so broadcasting to a group on a street is impossible. Sometimes we feel Keela gets 'tired' and can't find a contact we know is in there. So we refresh the browser, and lo and behold, there it is. The integration to mailchimp is weak, and unfortunately, Keela's email blast tool isn't as robust as Mailchimp, so we're forced to stay on Mailchimp. We've had problems with the quickbooks integration not putting funds into the right account. The other problem is reporting. We find the tools not as robust as we'd like for reporting total membership sales data. We've also had to cancel a class of membership and redo it, and that jacked all our reporting for people who'd already taken out memberships under the 'wrong' class. For a larger org with heavier membership management needs, this tool, wasn't as robust as we hoped. #### Vendor response Hi there. Thank you for providing such detailed feedback. This is absolutely outstanding and we are very grateful to you for taking the time. I've crossed referenced some of the missing features you mentioned (such as address filtering and membership reporting) and I can see that they are logged in our Ideas Portal and our Product Team are working hard to introduce them. Thank you for sharing this with us - it's instrumental in our quest for constant improvement! :) Replied May 2019 --- ### A Growing Platform - Overall rating: 5/5 - Reviewer: Rebecca J. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Keela is a very user-friendly platform. Everything within the system is easy to understand, to learn, and to navigate around. They provide video and text tutorials for every feature, which makes learning them a breeze. I also enjoy the simple but clear navigation around the platform, and find it very intuitive to find exactly what I'm looking for. #### Cons Our organisation has been using Keela since its early launch in Canada and, like any new system, we've found there have been some growing pains. I'd say overall that every feature Keela offers is easy to use and functional, I've also quickly run into constraints with things that I would love to be able to do within Keela. For example, the forms work perfectly when using Keela's existing templates, but it's either difficult or impossible to create a form outside of the templates. In addition, sometimes new features have a lot of promise but then are quite clunky to work within. For example, my organisation was very excited for the release of peer-to-peer fundraising, but then found the P2P platform very challenging to use for our potential donors. I'm sure all these things will get smoothed out over time, and overall I still very much enjoy using the Keela tools and platform. --- ### Make it easy for your community to give back to your organization - Overall rating: 5/5 - Reviewer: Ariana B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic. Regular communication with supporters, easy online donation forms and seamless fundraising templates have helped our organization to grow exponentially over the last few years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Before Keela, we had all of our contacts on various spreadsheets. Now I am able to find our donors, communicate with them and allow new volunteers and donors the opportunity to get involved as well. #### Cons I wish there were a simple option to collect simple information via a form without the donation links. #### Reasons for choosing Keela price and user friendliness --- ### Useful Product - Overall rating: 5/5 - Reviewer: Catherine M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros Keela database and donor management is the most useful tool for our business model. It keeps track of donors and others interested in our cause and allows us to organize them effieciently. #### Cons One of the main issues when working with the database is the inability to sort in a way you would like. For example, moving transactions from one list to another while entering transactions from a certain date. Once finished, you are always brought back to the home page of where you were and not where you were in the list. It would also be more beneficial to have a smaller contact preview, currently the contact "preview" is basically opening the whole contact and less of a preview. --- ### Accessible and cost-effective CRM for non-profits - Overall rating: 5/5 - Reviewer: Mark F. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This was our first online donation portal, and it worked perfectly. And having this combined with a CRM, to track all interactions and contact data, at an affordable price has been perfect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The program is ready to deploy immediately for non-profits, and does not require an in-house IT team to deploy. The folks at Keela have designed it specifically for non-profits and administrators can begin using immediately. Very user friendly, so also easy to onboard a team of users to begin using immediately. Combines CRM needs with fundraising functionality in one program. Ease of importing and exporting custom data sets is a huge bonus. #### Cons Linking companies to individual contacts is not intuitive at first, and can result in duplicate entries. However, they are easily merged. --- ### Best Nonprofit CRM out there! - Overall rating: 5/5 - Reviewer: Briana J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Keela is the best do-it-all CRM for any nonprofit! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keela has everything in one place for nonprofit contact/database/fundraising management. They also have the best customer service in the industry. One of the items that really sets them apart is their monthly webinars to help you learn more! They help you learn about their systems but also provide valuable industry content as well! #### Cons There are things that I wish Keela did that it currently doesn't. However, Keela is very receptive to new ideas and takes customers' insights into consideration when upgrading things. #### Reasons for choosing Keela Customer Service Helpful Staff Easy to use Amazing Value ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/keela-profile/reviews/?page=2) --- Keela Reviews, Pros and Cons - 2026 Software Advice