Keela
About Keela
Awards and Recognition
Keela Pricing
We determine pricing based on the number of contacts you will have in the system. Prices start at $99 USD.
Starting price:
$99.00 per month
Free trial:
Available
Free version:
Available
Other Top Recommended Nonprofit Software
Most Helpful Reviews for Keela
1 - 5 of 270 Reviews
Leigh
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Keela has been highly responsive and quick to evolve to meet the practical needs of its customers.
I like the simplicity of Keela however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated. We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy.
CONSThe dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance.
Vendor Response
Thanks for your feedback! We are planning to make some improvements to the dashboard and we'd love to hear your ideas. Please get in touch with us here: http://bit.ly/2H0UvvM
Replied February 2018
Richard
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
A Modern and Innovative Tool that Helps Us Manage Our Donors and Sponsorships
Keela has helped our organization have a centralized data management center that multiple volunteers can access to perform tasks that keep us in compliance with our local and national government. In simple terms, it's made everyone's job a little bit easier!
PROSIt was fairly easy to switch from our previous CRM database that we were unhappy with. This software has given us the ability to communicate effectively with our donors, keep track of sponsorship pledges, and track our yearly fundraising goals. All of this has been easy to customize to our organization and add the custom fields that pertain to us.
CONSTo be fair, it's hard to be a "one size fits all" for any product, so of course there could be things that could be enhanced or added. For us, I would like to see when a pledge payment is past due and be able to create a segment or report that could show who is behind and by how much. Also, I would like the ability to create custom reports that would allow custom queries. The nice thing though about the Keela team, is they REALLY listen when you have a particular need like I just mentioned and they provide an Ideas Portal for just that!
Reasons for switching to Keela
It wasn't meeting our needs and even as a software engineer, I had trouble customizing it. The interface was clunky, at best and a bit too minimalistic. We lasted a year and a half and I was happy to find Keela at a slight increase in cost which was well worth it.
Vendor Response
Thanks so much for your detailed review Richard, this is great feedback for our team. I am happy to hear that Keela has supported you with data management, donor relationships, and fundraising reporting - that's exactly what we built the system for! If we are not saving you time, we aren't doing our job I noticed there are a few things in the system you are still on the lookout for. Specifically when it comes to viewing and reporting on Pledges. You can actually view the 'Status' of all of your Pledges by going to the 'Fundraising' tool and clicking on the 'Pledges' tab. Here you will be able to view and 'Filter' by Pledge 'Status'. As for the ability to have a visual report of who is behind and by how much, this would be an excellent idea for our Product Portal for our team to review (https://portal.productboard.com/keela/1-product-portal/tabs/1-under-consideration). As for custom reporting, I reccomend reaching out to our Support team at support@keela.com. We have become
Replied February 2021
Courtney
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2019
Keela Review
So far it has been good, I am happy with our choice and the abilities, I think with some key enhancements this could be a really great platform.
PROSI like the overall donor management options including importing donations from other sources, the ability to soft credit, adding volunteer hours, etc. The cost of the software if excellent and it links to several other programs we use. Customer Service is great when I do reach out for help.
CONSI would the forms to be more dynamic, right now I have to create too many forms. An example if a campaign we did for a free sticker, within the campaign we wanted to offer the donor a chance to pay for the sticker shipping and possible donate something extra. I couldn't do this in one form, I needed a for the free part and separate from if they wanted to donate. Overall I think the forms could be improved to allow for more flexibility, I would like to have some of the questions like "pay for the fee" to default to Yes. Pulling reporting from specific forms is not easy, we use this for tour registrations and it is cumbersome to get to the responses sorted by tour day, overall forms could be more efficient and enhanced. I would also like to see a mobile app.
Reason for choosing Keela
Overall package, features, pricing and customer service during the process. We were also referred to Keela by another sanctuary who spoke highly of the platform.
Reasons for switching to Keela
The cost of the two separate platforms was too much for our organization. We wanted on the platform for all donor management.
Vendor Response
Hello Courtney! Thank you so much for this wonderful feedback, we really appreciate you taking the time. I'm so glad to hear that you are happy with Keela! The Customer Success team have loved working with you too! We've got some really exciting enhancements to forms scheduled soon - I think you're going to love them! Stay tuned and thanks again.
Replied September 2019
Laura
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Very happy with our experience!
Overall we are very happy. Keela is easy to use and has helped us improve our donor experience. Our staff can now check donor accounts and see all relationship details at a glance.
PROSAs a smaller charity we are most impressed with the integrated features on Keela. Being able to direct our donors to give online and know that they will automatically receive a tax receipt and thank you makes us very happy. Tax receipts are now branded and our charity is listed on our donors credit card bill. This helps tremendously with brand recognition! We are now able to save a lot in administration costs by no longer having to be dependant on third party processors. More importantly than money saved is the improved donor experience that we can now provide. We never have to direct our supporters to a third party to resend tax receipts, update credit card information, stop or increase monthly donation, etc. The BCC and FWD email features are a real time saver as well!
CONSThere are some features that need improvement to completely satisfy our needs but we find Keela always makes the effort to continually improve their product and is open to suggestions through their Ideas Portal. At the moment our biggest challenges with the software are: limitations in reporting, e-blast design features are limited and donor interactions are not able to be imported.
Reason for choosing Keela
The price point is good, on boarding costs are reasonable, the platform meets our needs and customer service is great. We also liked the idea of supporting a smaller, local company.
Reasons for switching to Keela
eTapestry was very clunky and difficult to use and there was very little customer support.
Vendor Response
Oh, hello Laura! Thank you for taking the time to share this wonderful feedback. Firstly, let me just say that the Customer Care team think you are great, too! Your feedback over the last 9 months (Wow, has it really been that long?) has been absolutely integral to our Product Road Map. I'm very happy to share that enhancements to Reporting and E-blasts as well as the ability to import Interactions are on all on there! Keep an eye out for communications about each improvement as they're made in the system. Thanks again - we really appreciate you!
Replied June 2021
Laura
Music, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2022
Keela review to date
We have only just started using the software, so do not feel we have had enough time with it yet to review it. We have noticed a couple of glitches with the software which are unique to our two organizations, as mentioned earlier in this survey.
PROSWe are very new to the software, so our focus so far has been on data entry and setting everything up and developing convention for entry to ensure consistency.
CONSWe would love to see the ticketing software that integrates with Keela. We have been using TicketPeak and it is not a simply process to ensure we are accurately capturing contact info. One system for our CRM, fundraising and box office would be ideal. We would also like there to be a way in which we can issue tax receipts for each of our two charitable organizations without having to pay for two separate databases. They are essentially the same contact list, but donations are made to either or both organizations. It would be great to find a solution to this within just the one database.
Reason for choosing Keela
Seemed to be the easiest and most intuitive for an organization of our size and with limited staff.
Reasons for switching to Keela
Theatre Manager was very expensive and very unwieldy for an organization of our size. Because of the intricacy and complicated nature of the software, we had to have regular / seasonal training and it was very expensive. As with Keela, we had to request customer support through booking a "ticket" and response time was too slow for our needs. Keela is better with response times and we have always found you very helpful. We still very much prefer speaking with a real live person over the ticketing system, as our questions almost always require quick responses.