Keela vs Silent Auction Pro
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.6 / 5
Value for Money
4.4 / 5
4.8 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4 / 5
4.7 / 5
Last Review Written
July 25, 2024
April 24, 2024
Pros/Cons
Pros
- I love the smart list feature to tease out certain profiles and get some statistics. Being able to store correspondence information is great, especially for sharing the information with staff.
- The customer service has been good, the platform offers a robust feature set with good customization.
- It is a great CRM for our needs. It has increased the ability to share contacts and all associated correspondence and information.
Cons
- I had a slight problem trying to import my old data on excel. It may have been "user error.
- A few features are a little hard to find, seems weird that e-blasts are under campaigns.
- Inability to connect offline recurring donations.
Pros
- Out overall experience was fantastic. I can not say enough about all of the awesome functions and great customer service.
- They are alaways available by phone or email, and while their website has fabulous tutorials, they are also fabulous in providing you hands on support.
- It is intuitive, simple, and made us look polished and organized. Features I loved most include: Easy Check-in, Easy Check-Out, entering of winning bids, and the integrated credit card feature.
Cons
- The menu items can be confusing at times. When looking for something in particular, it can be hard to know which menu item to look under.
- We had used BidPal/OneCause prior but the cost model was unbearable for us this year. With Silent Auction Pro we pay after the first event; nothing upfront.
- The customer service is key and you guys have it nailed. Many people already struggle with technology and to learn a whole new software program can be frustrating even for those who know it well.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
