MatchMaker FundRaising Software


29 reviews(4.5/5)
29 reviews(4.5/5)

MatchMaker FundRaising Software helps small and midsize nonprofits manage fundraising and donor relationships. Deployment options include client server and hosted deployment. It is suitable for a range of nonprofits including those involved in animal welfare, healthcare, faith-based ministries, private schools and more.

MatchMaker FundRaising Software enables users to develop and manage donor-focused fundraising. The solution offers a note system to track and follow up with each donor. It also collects and maintains donor attributes in order to analyze the donor’s interests and contribution patterns.

MatchMaker FundRaising Software’s interface allows users to track all charitable transactions including single outright contributions, in-kind contributions, multi-year pledges, online giving, corporate matching gifts and tributes. The solution also provides event management, membership processing, volunteer management and grant proposal tracking.

Support is offered via phone, email and remote desktop assistance.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Windows 2000

29 Reviews of MatchMaker FundRaising Software

Showing 1 - 20 of 29

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  • Ashley from OSBI

    Specialty: Human Services

    Number of employees: 201-500 employees

    July 2018

    Definitely not my favorite

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Matchmaker is used by a lot of nonprofits and the software does what it states, a donor management system. They provide their users with a wealth of tools and resources for success and their customer service department is outstanding.

    Cons

    The user interface is very outdated and reminds me of MS Access. It also runs very slow and running reports or queries can be very arduous.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kim from LifeStream Complete Senior Living

    Number of employees: 201-500 employees

    March 2018

    Even though I was new to MatchMaker, the support staff had me up and running in no time!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    LifeStream is beginning to expand their donor communication strategy and MatchMaker makes this process easier. Extracting the data in different reports lets us learn more about our donors and how we can best serve them in their efforts to support us.

    Pros

    MatchMaker has lots of great features. One of my favorite is the Rapid Transaction Entry feature. It allows me to enter similar gifts from a number of different donors very easily and quickly. It is a great time-saver.

    Cons

    It's hard to find the "cons" with the software as most of my limitations are due to a lack of knowledge and experience with the product. Once I learn how to do something, it becomes fairly easy to extract the data we need. That said, it would be nice to be able to edit an automated gift...

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sara from West End Day School

    March 2018

    MMFRS has streamlined all the admin task and allow me to focus on meaningful fundraising.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    MatchMaker has the best customer service. Any question you have you can pick up the phone and they are always so friendly, patient and helpful! The software is very easy to use!

    Cons

    The graphics are a little outdated. I also wish I could further customize the reports and their formats as they are not always intuitive enough for what I need.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Melinda from IPFW College of Visual and Performing Arts

    Number of employees: 501-1,000 employees

    February 2018

    MatchMaker is a great product for us; we manage both donors and customers seamlessly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've been able to manage our customer database with our donor database.

    Pros

    The customer service is great! I get fast responses and personalized help. I also appreciate the webinars. I'm not able to use the product on a daily basis, thus I forget all the steps to do something, so I call for help regularly.

    Cons

    The graphics are a little outdated and the report titles are not always intuitive enough for me to find what I need quickly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Laura from Yolo Hospice Inc.

    Number of employees: 51-200 employees

    February 2018

    I have been entering data, writing queries, pulling reports, etc. using MatchMaker since 2006.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I can ALWAYS count on customer support via email or telephone! "Rapid transaction entry" of donations is so helpful.

    Cons

    There are some features I fumble using; writing queries, recalling where to edit lists or amend codes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Pam from Kansas Food Bank

    February 2018

    A great program to use!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a very simply process to creat the type of report you are looking for. The report is very easy to read and obtain information.

    Cons

    At times, I have to look a little harder to find what I am in need of. System could be just a little more user friendly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jordan from Susan B. Allen Memorial Hospital Foundation

    Number of employees: 201-500 employees

    February 2018

    MatchMaker software is user friendly and their customer service is beyond excellent!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is what keeps the foundation moving as a well oiled machine. The organization and the reports available help us to maintain but to also stay in touch with our donors and expand our reach.

    Pros

    The organization and the capabilities that this software offers. The reports are very helpful in keeping our Foundation organized.

    Cons

    I wish we had the capability to store some of the documents and images within the constituents profiles for record keeping.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sara from Altru Health Foundation

    Number of employees: 2-10 employees

    February 2018

    I like the software and its ease of use. I was able to learn the software fairly quick.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's easy to track donors and keep them all in one easy to use program.

    Pros

    It is easy to run reports. My boss asks for certain reports to have specific information on them. I can usually find the right report to run in minimal time. It's user friendly. I was new to this program and found it very easy to use.

    Cons

    Lagging, where it won't load and then just closes out completely. Wish I could unpost a batch myself instead of having to call in. I wish there were more options in the reports area that way I wouldn't have to create so many queries.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rob from BullyingCanada

    Specialty: National Organizations

    Number of employees: 2-10 employees

    January 2018

    The best Donor Management Software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This software does everything you could want it to do and then some! It allows you to fully house all required information about a donor that you'd need such as their contact information, giving history, etc. It is the most advanced software I have ever used to date.

    Cons

    I don't know of any! I love this software! The only one I could think of, If I really had to pick one, would be, is the learning curve. It does take a little while to fully learn how to use the program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • David from Desert Foothills Library

    June 2017

    We have been using this software for for over 10 years and it meets our needs successfully.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer service is responsive and personal. We can call any time and any issues are resolved quickly.

    Once training is completed, the software is easy to use.

    The software is very good value for the amount we pay.

    Cons

    Not the most glamorous product available but this is reflected in the price.

    Some actions in the software require multiple cumbersome procedures but this does not detract from overall benefits. The software could be more intuitive.

    Review Source: Capterra
  • Lindsey from Ellinwood Hospital Foundation

    Number of employees: 2-10 employees

    June 2017

    MMFRS is a robust system that covers all the bases.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    MMFRS is amazing. The product is great, the customer service is the BEST I've ever seen, regardless of industry. MatchMaker makes it easy for me to do more meaningful fundraising work, rather than being stuck in the office doing paperwork. It makes a lot of the "back office" tasks take a quarter of the time they once did, freeing me up for other things. I couldn't give them a more glowing recommendation - they have consistently worked with me on any issue, even helping develop organization-specific data entry - making it work even more efficiently and effectively for my organization.

    Pros

    1. The system is easy to navigate: you can easily find your way through the system.
    2. It's so easy to enter meaningful data. The fields are usable, and you can add infinite custom fields to make it work specifically for your organization or scope.
    3. The customer service is the best around. I can't think a single vendor or company that compares in terms of customer service. They are amazing - you get a real person on the phone 98 times out of 100; when you don't, you leave a message, and they call back within an hour. I can't say enough about the team they have!
    4. It's everything in one place: donor management, pledge management, gift tracking, grant tracking, volunteers, events, mailings and donor contact, and so much more. you get the whole program, without having to "add on" functionality to make it work.
    5. It is a miracle worker for small non-profits - it does so much, and is very affordable. It's like having another person in the office, without the cost of one.

    Cons

    1. I always forget the steps to set up a tribute. Literally - that's my only complaint. User error. I get started on a gift, realize I haven't set up the admin side appropriately and have to back track. I wish there were a shortcut.

    Review Source: Capterra
  • Betty from Lindsborg Community Hospital

    Number of employees: 51-200 employees

    June 2017

    Excellent support staff and understanding of the non-profit industry.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better reports, less time entering gifts, better tracking of donors.

    Pros

    The software is so much easier to used than what had been in place for many years. It is "logical" in the way you can perform the day to day tasks, adding new donors "on the fly". It is obvious the developer knows what a non-profit fundraiser needs to complete the tasks on hand.

    Review Source: Capterra

    Response: Heritage Designs, Heritage Designs, LLC

    June 2017

    If the zip code is in the software, it will auto-fill the city and state. If the zip code is new to the software, the city and state will need to be entered the first time.

  • Mary from Mary Cummings Consulting LLC

    Number of employees: 1 employee

    June 2017

    MatchMaker FundRaising Software is a fundamental aspect of my small business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Strategic donor management and a great product for the value.

    Pros

    MatchMaker Fundraising Software customer service is second to none in availability, response time and solutions generated.

    The variety and ease of searches, reporting and donor correspondence provide strategic donor management.

    Event management combines the multiple aspects of any event and delivers a seamless tracking from start to finish.

    Cons

    Initially, queries were difficult to grasp. Trial and error lead to some frustrating results; however, the training workshops specific to this aspect have been invaluable to my understanding and use of queries .

    Review Source: Capterra
  • Sara from CommQuest Services, Inc.

    Number of employees: 201-500 employees

    May 2017

    Timely and customer oriented with great results!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better organized data and contact information with ability to more strategically meet fundraising goals!

    Pros

    The availability of client services and step by step directions to achieve fundraising goals. Ease of access to other integrated software like Microsoft Word, Excel and Constant Contact.

    Cons

    Can be difficult to understand how to work each function to the maximum usage for best results and more organized data collection.

    Review Source: Capterra
  • Kayte from Southwest College of Naturopathic Medicine/ SCNM Sage Foundation

    May 2017

    Easy to use and amazing customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that this software was designed by a fundraiser. This makes it easy to use and easy to understand! MatchMaker has the best customer service and I love that I can speak with a person anytime I have a question.

    Cons

    Queries can be difficult in the beginning. I have found the more I use them they become easier to create.

    Review Source: Capterra
  • Shannon from Summit Pacific Medical Center

    May 2017

    The customer support is outstanding!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it tracks table assignments to prevent overselling an event. I like the help menu and really like the quick response time to any questions.

    Cons

    I'm a new user and still learning. I believe once I have the framework set up I'll be more savvy to all that it can do.

    Review Source: Capterra
  • Tina from Jewish Free Loan

    May 2017

    I have used Match Maker for 12 + years & it meets the needs of our nonprofit organization.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service and attention to client needs is one of the best I have ever encountered. They are always available - immediately!! and provide the technical support we need without delay and if they need to get back to us - they do. Their staff is professional, competent and very knowledgeable. I cannot praise them enough. I like the availability of regular training as well as their written communication and newsletter.

    Cons

    We have been a bit frustrated with the "event function" - does not meet a few of our specialized needs.

    Review Source: Capterra
  • Marcia from KSDS Assistance Dogs, Inc.

    May 2017

    Matchmaker offers a non-profit a beneficial software program and efficient support staff.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to learn. A non-profit can really benefit from the Matchmaker reports and information that can be generated. Long range future planning can be implemented by utilizing the information that is at your fingertips.

    At our organization we have multiple users, but I am the person who uses it most.

    Cons

    It will give me critical error messages that I don't understand, but I don't worry about it.
    I thought formulating a query in matchmaker was a little tricky. It took me awhile to learn this.

    Review Source: Capterra
  • Hannah from National Museum of Nuclear Science & History

    Number of employees: 2-10 employees

    May 2017

    Overall great customer experience, lacking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service could not be better! The people at MatchMaker headquarters took the time to walk me through each question to make sure I was comfortable with the answer and could duplicate the process again when needed. my rep was a wealth of knowledge and really understands how to make MatchMaker work for so many different needs.

    Cons

    At times difficult to bring in information from online Qgiv connection ( have found work arounds)
    It is very basic in the way of presentation (although you do not need all the bells and design whistles that some of the other softwares have)
    The reports seem very useful, but I am still waiting on a list of when to use what report.

    Review Source: Capterra
  • Danielle from Copiah-Lincoln Community College Foundation, Inc.

    May 2017

    I have used the Matchmaker Software for the past 6 years. It is easy to to use and navigate.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it is easy to look constituents up by different attributes. I also like that I can rapid post a gift that is received from the constituents.

    Cons

    What I least like about the software is that I can't search for the middle names or birth names (as in maiden names).

    Review Source: Capterra
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