MemberClicks offers a configurable, cloud-based software solution to small associations and member-based organizations.

The system can stand alone as a membership website and social community or integrate with an existing website to help users handle membership management, new member applications, communications, event registrations and more. MemberClicks stores data, generates reports and lets managers add users to groups and set their permissions for access to members-only content. The suite of applications also provides email marketing, donor management and volunteer management capabilities.

MemberClicks’ event management module offers tools for creating custom forms that collect registration and payment information, while its dues collection module allows managers to create payment schedules and securely collect dues renewals. The software’s online social community and directory module includes messaging capabilities, notifications and photo galleries with tagging features.

Custom profile
Custom profile

Custom profile

Create poll

Create poll

Search contents

Search contents

Send emails

Send emails

Set roles

Set roles

Multiple device compatibility

Multiple device compatibility

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



303 Reviews of MemberClicks

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 303 reviews

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Austin from Tri-City Regional Chamber of Commerce

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Top Notch Customer Service

Pros

First and foremost, the software is very easy to use. Anyone with basic internet knowledge could build/maintain a website through MemberClicks. When I can't figure something out on my own, it's always a joy to work with the support team. They are friendly, knowledgeable and efficient.

Cons

It's not as customizable as I would sometimes like. I feel fairly computer savvy, but I have to reach out to support often for issues that aren't clear to me (but like I mentioned, customer support is top notch).

Review Source: Capterra

Ashtyn from Nevada Chapter AGC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Love Our Weblink Database

Pros

This software is so user friendly compared to our old database IMIS. A lot of AGC chapters have moved to weblink/member clicks because of its easy to use, easy to learn approach.

Cons

I haven’t ran into any features that I do not like. The more I take time to navigate through the software, the more I like it.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Top Notch Customer Support, Design Features and overall usability!

MemberClicks allows our organization to manage our member base easily and streamline the event management side of things at the same time. The financial side of creating invoices, reports, making payments and billing our members flows smoothly. We also have the ability to track affiliations and member benefits with MemberClicks. We also have our Website designed by MemberClicks, which transitions well with our members logging in to sign up for events, change their profile and keep up with their invoice payments in a usable and clean interface.

Pros

The ability to access all the information in our system on a member of our organization, and share their referrals and participation with them at a click of the button. MemberClicks understands the needs of a chamber of commerce to keep our members engaged and provide feedback in a streamlined approach. The software stays ahead of industry standard practices with innovative and timely updates!

Cons

Some updates change key components that our office has become used to depending on. But with any change, the customer support provides a timely response and turn around to keep us going in the direction we need to go. The MemberClicks software does require a lot of internet, but once we increased our speed of internet, things flow much smoother and in a timely way.

Review Source: Capterra

Jordan from Greater Raleigh Chamber of Commerce

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

WebLink Review

Pros

I believe WebLink excels in the pre-event functionality. It does a really great job organizing registrations, invoice information, as well as offering a tremendous amount of features such as customizable registration fields, promo codes and some of the new attendee and registrations advanced search options are very handy. Additionally, the ability to upload custom reports has been a great tool for our organization. It has allowed us to cater WebLink designed reports to meet some of our more specific needs. Lastly, we've really enjoyed the speed of customer support in the last 6 mo or so. We've taken advantage of the chat functionality on the web and have received timely support time and time again.

Cons

When using the desktop client, I sometimes find some of the processes a bit slow and heavy on the 'pop up' window type notifications that require you to save or accept something. Along with this, I think some of the processes should be automated, such as checking the 'Main Profile' box automatically when creating a new profile in an organization. This often creates extra work and take unnecessary time. Lastly, the web email system needs a bit of fine-tuning and added features, namely in the recurring system. We've had a few issues with recurring messages being queued to send after editing and not being able to set certain messages as inactive/active in the case that we wanted to suspend sending the recurring message for a week/month etc.

Review Source: Capterra

Joyce from Dallas Regional Chamber

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

MemberClicks User-Friendly Features

Events management and customer relations/chamber member management

Pros

This software is great for chamber management -- its features and functions are very user-friendly. The support team also are great in responding to needs and suggestions!

Cons

I had no real dislike of any of the features

Review Source: Capterra

Briza from Central Fort Bend Chamber

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

EASY!

Pros

Super user friendly. I love it so much!

Cons

I did not find anything that I do not like about this software.

Review Source: Capterra

Andrea from Alexandria Lakes Area Chamber of Commerce

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

How WebLink has made my job easier!

I have WebLink, which I think MemberClicks bought …. I have noticed a big change in the customer service side, any question I have is answered either that day or right away! Which compared to how it was in the past my team says that in the past customer service was extremely hard to get a hold of.

Pros

When I joined the chamber staff there was so much in WebLink that was still undiscovered from the previous staffer. With the WebLink help center and articles as well as the regional training, I have been able to discuss and learn so much more about the software. I love the reporting tool and how I can pull almost anything to show our Board of directors or staff. I also enjoy the Front Desk Referral Tool, this helps keep our members in the loop that we are referring to them as well as showing them that their membership matters.

Cons

One thing I struggled with when starting out is there is so much to this software. Even after training and taking some online classes, there is still so much information that I wish there was a "cheat sheet" of some sort that is a quick reference of all the reports or admin codes etc.. Do not get me wrong, with all the information WebLink offers it is great, because there are so many avenues. It just can be overwhelming to remember it all.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Difficult to use, UI options are fairly antiquated by today's web standards.

Pros

The customer support is quite good - always friendly and helpful. Other than that, I have very little to compliment.

Cons

I can't speak to the actual member management part of the program - only the admin for the members only and forms admin. They've been absolutely maddening. The templates are so locked down that you can't set styles to consistently fix simple formatting issues like paragraph spacing, fonts, etc. on a systematic basis. The display standards and usability of the admin years out of date. I appreciate their desire to keep things standardized, but I don't understand the lack of professional template standards. If they offered better designed out-of-the-box templates, I wouldn't be so unhappy with them. Additionally, the lack of integration with our other software (like Hubspot and Quickbooks) means we have multiple databases that have to be manually synched. I don't think my company will be a customer much longer.

Review Source: GetApp

Paula from Cape Cod Canal Regional Chamber of Commerce

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Member Service & Event Director

MemberClicks is good but they are on a different time frame than us and sometimes you just need the anwer when it's happening.

Pros

Using this software is wonderful; it does the work for you. NO more creating spread sheets for tracking. If you can figure out how to affiliate it; it works for you saving steps!

Cons

not exactly user friendly, one must hunt for the exact process. If it's something you don't do often it's difficult to recall. System doesn't lead you to it.

Review Source: Capterra

Mary Beth from Watkins Glen Area Chamber of Commerce

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

October 2018

WebLink Help

The help desk has been wonderful at being there for me with any problems that I may have had. I have had to quickly learn the WebLink software myself and I do appreciate the willingness and readiness that the customer service has provided.

Pros

I really enjoy the range of information that this software is capable of handling. It seems as though there is a place for every possible item! I also REALLY appreciate the chat service being able to walk you through any problems that may arise.

Cons

It is a little difficult to navigate at first and it can be overwhelming due to there being such a wide range of information that can be recorded.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Amazing Costumer Service

Excellent!!!!!

Pros

It is very easy to use and if there is any issue you can always find excellent help from the support team.

Cons

The only thing I believe that could use some improvement is the report feature. I feel that sometimes there is no specific report available but the tech assistant always finds a way to help me get the info I need.

Review Source: Capterra

Heather from King Management Group

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Memberclicks Review

Overall Memberclicks offers me exactly what I need for my clients. I am looking forward to trying the mobile app for one of my clients!

Pros

I am the director of meetings and member services for two associations. This product keeps all of my membership and conference attendance in one easy to use place. I am easily able to contact any of my members or attendees. This software has made it super easy for my members to renew their membership and register for events online. One of the most important aspects is the customer service. If I ever have a question or problem, the customer service team is extremely helpful and knowledgeable. They are just a quick call or email away! I also feel that the team is always working to improve the features and really listen to the clients requests for additional features.

Cons

I feel like the software is down more often then it should be. Memberclicks is always responsive when this happens but it usually happens at a time when I really need access.

Review Source: Capterra

Betsy from American Copper Council

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Huge functionality and excellent customer service!

Productive and inspiring.

Pros

It easy to use for someone who wasn't using any sort of CSM before. And the parts that were more complicated to learn, were easy to navigate once you poke around a little. And customer service is only a phone call (or an email) away. I've never waiting more than 2 minutes when calling the help desk. Always helpful!

Cons

As a staff of one, I could have used more one-on-one time once on-boarding was completed. Having said that, my one-on-one on-boarding specialist was most supportive. If I asked, she found time to chat with me whenever I need anything.

Review Source: Capterra

Nancy from NC Osteopathic Medical Association

Number of employees:  1 employee

Ease-of-use

Customer support

Functionality

October 2018

Using product for two months and feeling frustrated

I did not have a positive experience with my on-boarding specialist. There was often confusion about appointment times; work that was promised was not completed timely; in fact, some of it has still not been done and we have been live for two months. When the system went live, renewal notices were sent to all my members and they were only supposed to go to the ones that had lapsed. My Board of Directors approved the rather large expenditure to purchase the system and then my credibility was impacted when I had to explain why members that had already paid for the year, were receiving a bill. Even though I had put in writing to the on-boarding specialist that the renewal notices for 2019 were to go our in November 2018, they went out September 1st. When I questioned this, I was told there was a bit of confusion. Thank goodness the help team members have been responsive and have tried to help sort out any problems.

Pros

As the director of a member based association, I contacted my fellow directors in other states that were using MemberClicks to ask about their experience with the product. They all recommended it noting just a few problem areas. I had an amazing demo experience with a very knowledgeable and friendly staff person who sold me on the product. Having the ability to track membership, generate invoices and track payments was a key reason for choosing the product. I hope that in a year's time, my comfort level with using the system will be such that I can realize the benefits we envisioned when purchasing the product. I will say the help desk staff are very responsive and accessible.

Cons

I have used other AMS products in other jobs so I have a basis for comparison in terms of what these systems can do. I would like to see MemberClicks streamline the creation of notices for members. For example, right now I have to create a notice for every single type of member (e.g. notice about payment of dues). It would be much easier if I could create a notice and then click which members it applies to rather than having to copy and paste the info into 8 different notices. Also, I know there are videos and staff available by e-mail but it would be helpful to have a guide or instruction manual that includes step by step instructions, rather than having to search through a bunch of articles. Also, I would love to be able to produce membership and revenue reports.

Review Source: Capterra

Sally from USLGA

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

It's all about the customer service

The real super stars here are the customer service representatives. They are so incredibly friendly and patient with me. They provide such excellent customer service and if they cannot fully help me right then, they always follow up with the right answer. I tell them every time I call that they have saved me over and over again by offering 5-star tech support. Simply put, I could not do my job without the awesome team at Memberclicks.

Pros

Memberclicks has a lot of capabilities that I am not even aware of. It's pretty mysterious how it all works from behind the scenes.

Cons

I wish it was a bit more intuitive - this is coming from someone who has no prior experience with Memberclicks.

Review Source: Capterra

Ellen from Florida State Oriental Medical Association

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Member Clicks is Awesome

Small staff needed very easy way to update website, offer benefits and communicate iwth members.

Pros

Does what I need doing efficiently and effectively

Cons

Some of the community features the formatting is plain

Review Source: Capterra

Karen from World Association of Detectives

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Platforms

The benefits of using Memberclicks is the the security and the customer support. It would be nice if Memberclicks offered more options for paying through their site since Payscape/Moolah is very costly to a non-profit association.

Pros

I have worked with both the Classic and the Newer platforms. Also, I like receiving daily activity emails.
I like features of both - however, overall ease and looks from the Admin side, I would say I like the Classic much better. Classic is easier and more pleasing to look at.

Cons

The newer platform has too many features that are not used by our associations. I do not like searching for what members recently updated. No activity emails. This platform is just too much to work with and not as user friendly.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

MemberClicks is straightforward

Very good. Their customer support is helpful and the platform is straightforward.

Pros

It’s customer support coupled with its ease of use made it very straightforward

Cons

We could not get pages customized in a way we found to look presentable, so we had to do those pages development ourselves.

Review Source: Capterra

Richard from The NHHEAF Network Organizations

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Excellent Web Hosting Solution

The transition to memberclicks was intimidating at first as I am not a website or software expert by any means, but we also desired a solution that put more control into our associations own hands to change things on the fly and to find a solution that hosted email in house as opposed to paying for an external email provider in addition to our web hosting provider. With a little time and use the functions are becoming second nature and we are able to accomplish tasks in a fraction of the time it took with our previous provider. I would recommend memberclicks to any similar association looking for more control that is easy to understand and maintain.

Pros

The administrator's abilities on the back-end are very robust and user friendly and provide little need to contact memberclicks' helpdesk. But when I have needed to, because we needed some functionality set-up that was outside the norm, they were quick to troubleshoot and find a solution that met our unique requirements.

Cons

I do wish images could simple be uploaded into an email or to the landing page without first needing to be added to the media folder. Not a deal breaker, but just an additional step. Fortunately our association emails are not graphic heavy.

Review Source: Capterra

Angela from Little Rock Regional Chamber

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great for chambers of commerce

I've been very pleased with the software. As others have mentioned, it is constantly evolving and new features are being added, many because of user feedback. The web-based interface is easier to use than the older, desktop application, which is being phased out. The trainers and support staff are great. There are even conference calls every other week to go over new features and to answer clients' questions.

Pros

MemberClicks has all the features and functionality you need to manage and grow your membership and is especially suited for chambers of commerce. Because the software is so multi-faceted, there is a bit of a learning curve getting up to speed, but MemberClicks provides excellent online training videos, support and even regional, live training sessions which I highly recommend.

Cons

MemberClicks provides a Weebly-based website that works with the database. This is a great option for companies with staff that don't have any website/technical training, but can be limiting for those that have that knowledge and training. Fortunately, we were able to redesign our website using Umbraco CMS, working with a local web development company. MemberClicks staff worked with our local company to flow the database-driven elements into the new design. Now, we have the best of both worlds.

Review Source: Capterra

Displaying 1 - 20 of 303 reviews