MemberClicks Software


 

MemberClicks offers a configurable, cloud-based software solution to small associations and member-based organizations.

The system can stand alone as a membership website and social community or integrate with an existing website to help users handle membership management, new member applications, communications, event registrations and more. MemberClicks stores data, generates reports and lets managers add users to groups and set their permissions for access to members-only content. The suite of applications also provides email marketing, donor management and volunteer management capabilities.

MemberClicks’ event management module offers tools for creating custom forms that collect registration and payment information, while its dues collection module allows managers to create payment schedules and securely collect dues renewals. The software’s online social community and directory module includes messaging capabilities, notifications and photo galleries with tagging features.

 

MemberClicks - Association website 1
 
  • MemberClicks - Association website 1
    Association website 1
  • MemberClicks - Association website 2
    Association website 2
  • MemberClicks - Create poll
    Create poll
  • MemberClicks - Search contents
    Search contents
  • MemberClicks - Send emails
    Send emails
  • MemberClicks - Set roles
    Set roles
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

198 Reviews of MemberClicks

 

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Software Advice Reviews (28)
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Showing 1-20 of 28

Matthew from Salvation Army Kroc Center Hawaii
Specialty: Churches
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Loved it.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We used this for only a short time but it was SO simple to use that I highly recommend this software regularly still today!

Review Source
 
 

Joyc from WSRA
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

MemberClicks Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a company that listens and responds, choose MemberClicks.

Pros

MemberClicks is super responsive to the customer's needs and wishes. The daily Help Desk, Product Enhancement team, and onboarding support far surpass the other small business software companies. They recently partnered with other software companies, which totally enhanced their available features.

Review Source
 
 

Huong from Ontario Electrical League
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Review of MemberClicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They are a great company, but in terms of streamlining, they didn't have what we needed in order to streamline our association needs.

Pros

Customer service with this product is amazing, I can reach them by email, phone or submitting a ticket and they're quick to respond. When they don't have a solution, we explore options together. They offer a lot of features and functionality.

Cons

With a lot of functionality, comes a lot of training and knowing what each and every detail does. Though they are excellent at responding to the "why" I had to become an expert in their product myself - it's not an intuitive platform at all and you really need to know what you're doing, and how. Doesn't work with Canadian taxes on their forms, so we had to come up with an alternative way to do this, and then capture it in QuickBooks, so it creates double the work.

 
 

Damon from American Water Polo
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Memberclicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great support
Database is robust, not not easy to use.
Multi-member application is not very easy to set up
Website look is nice

 
 

Linda from NEEBC
Specialty: Other

August 2015

August 2015

We <3 Memberclicks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Here at NEEBC we love Memberclicks. It is easy to learn and a breeze to use once you get the hang of it - and we are more able to take care of our valued members with this excellent system.

Likes Least

There has not always been enough flexibility in the web site design functions but that is changing and improving monthly so we are happy. :)

Recommendations

If you have an organization that has a membership you need to manage, I cannot recommend Memberclicks highly enough. Our membership has grown and our bottom line has improved since using this system. Thanks for all you do!

 
 

Janet from Smile For A Lifetime
Specialty: Healthcare & Hospitals

August 2015

August 2015

The all-in-one membership management software EVERY Nonprofit needs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Membership management, Payment processing and form development. I like that the MC staff is timely and responsive. My donations, membership fees and fundraising efforts can all be created, accessed and processed in one system.

Likes Least

The forms and pages can be a little tricky and time consuming to develop. But it is still way easier than HTML.

Recommendations

if you want something that will keep track of all of your donors, contacts and members information and data in one place with the added benefit of sending messages and tracking the effectiveness of your contact, this is for you!

 
 

Abel from Hollywood Post Alliance (former)
Specialty: Arts & Cultural

June 2015

June 2015

A Great Way To Organize Personal Information

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

MemberClicks has a clean interface, easy to read, easy to follow. We used it at Hollywood Post Alliance to keep track of our membership and those who would purchase tickets to our organization's events. Easy to search information, easy to follow the trail of receipts and purchases.

Likes Least

At the top of the personal information pages there would be a box to check if you wanted to keep a member "active". Every time you made a change to the webpage the box would uncheck automatically. If overlooks checking this box, the member would disappear from searches, and one would have to go into the hidden information page to find them again.

I felt this was poor design for the software, as the box wasn't prominently displayed and didn't stay checked. It was a hassle, and I dealt with it often.

More than that, there was no safeguard against someone who was a non-member filling out information and paying for a ticket at a member discount. It took time, energy, and attention to ensure that everyone who purchased a member-price ticket for our event was actually a member. This could have been automated. It would have saved us hassle.

Recommendations

MemberClicks is a great way to keep a searchable database of members and non-members who work with and around your organization. It lets you track the history of their purchases and is easy to update their information within your database.

It is a strong way to sell tickets for your event, especially if you rely on your membership to purchase tickets. I would suggest being aware of the "active" box being checked when updating membership information, knowing if your membership drives ticket sales, because if you rely mostly on non-members for your ticket purchases there are several steps non-members must take to register and then sign up (this often tripped up people on our ticketing page.)

 
 

Margaret from Family Business Center - University of Louisville
Specialty: Associations

May 2015

May 2015

MemberClicks - a great solution

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks has the best customer service and help department of any software I have ever worked with. They are always willing to do whatever it takes to help you resolve and issue or help you create a soution.

Likes Least

Currently there are a lot of limitation on invoices, event ticket reporting, and historical data reporting BUT MemberClicks is launching an entirely new database in 2015 that should resolve many of these issues.

Recommendations

Test the software and call 3 or 4 current clients and see how they like the product.

 
 

Susan from Salon & Spa Professional Association
Specialty: Other

May 2015

May 2015

Great for Small Associations

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks is great to work with. They got us up and running quickly and continue to offer great customer service and speedy response to support tickets. The web-based system is intuitive, easy to use and easy to learn.

Likes Least

Does not have CEU tracking. Can't merge duplicate records.

Recommendations

Look for intuitiveness, ease of use, easy to learn and customer service. MemberClicks delivered what they promised.

 
 

Rachel from WSMGMA
Specialty: Associations

May 2015

May 2015

Memberclicks Complete

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The vendor is easy to work with and the product is easy to work with. Even my most technology challenged colleagues have successfully learned how to use Memberclicks

Likes Least

Memberclicks database organization is people oriented. That's great, unless you also have to track companies. Tracking companies is difficult because you have to know the name of the person associated with the company to be able to pull up the record. Also, sometimes tracking event registrations are difficult because if someone registers for someone else under their profile, that record won't be associated with the member.

Recommendations

Consider how often you'll need to track companies or organizations. If it's not much, maybe Memberclicks is the right solution for you.

 
 

Sarah from VACRAO
Specialty: Higher Education

May 2015

May 2015

We have been very pleased with MemberClicks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The customer-service is wonderful! I would recommend this product because of the excellent customer service.

Likes Least

The biggest issue we have had to deal with is our membership structure with our organization--we have had to do some work around because of the way the vendor is set up with parent-child relationships.

Recommendations

It is a wonderful product! I would recommend this product because of the excellent customer service.

 
 

Laura from CNY SHRM
Specialty: Associations

May 2015

May 2015

Very Responsive Technical Support Team

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I really like that any support issues or questions that I have are answered very quickly. I also like that the system is easy to learn and use. It is also very easy to find members using the search bar.

Likes Least

The forms can be a little difficult to understand at first.

Recommendations

MemberClicks is a very good product for managing multiple types of memberships and it's nice to have access to everything right in one place: articles, email, event management, invoicing.

 
 

Max from HPA
Specialty: Associations

May 2015

May 2015

Easy To Use, Excellent Support Staff

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Memberclicks is a very easy to use, full function AMS with a lot of features. Staff is very quick, knowledgeable, friendly and able to point out how to do things or workaround things that currently can't be done the way you were thinking. Most functions are very intuitive and easy to figure out on your own.

Likes Least

There are some quirks and room for improvement as with anything. I'd like to have more options in the way the database integrates with multiple users through the forms.

Recommendations

Figure out what you need the software to do for you first! Once you have that figured out, go over it with the company you are considering and make sure they clearly show you how their software will conform to your needs.

 
 

Kathleen from Virginia Land Title Association
Specialty: Associations

May 2015

May 2015

User Friendly, Small Staff Friendly, and just plain...friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We had to make a quick transition from an existing AMS to another system, and do a build out in less than 6 weeks. Memberclicks was with us every step of the way. They paired individual staff trainings with video and webinar content to get us off the ground, and built out the major pages for us in advance. Instead of taking 500+ staff hours to get the site up and running, we completed everything in less than a week. When we were making the switch, we interviewed 5 potential providers, and Memberclicks' team was far and away the kindest and most helpful. Lots of AMS providers can offer bells and whistles - and Memberclicks competes well on all those metrics. But the most important thing for us, and trust me, for you, is customer service. Memberclicks wins hands down every time when it comes to service.

Likes Least

I honestly can't think of anything we don't like. We've used 3 different systems, and this is the only one that doesn't make the day grumpy.

Recommendations

1. Make sure that your provider has HTML snippets you can grab for professional looking emails. Unless you can code, it's hard to make even the nicest editor come out right on the other end unless the code is properly written. Memberclicks has code snippets for everything.
2. Make sure your provider has a membership database structure that makes sense for your group. Memberclicks has a parent-child system that makes it easy to renew whole companies all at once.
3. Check with current users about their level of satisfaction with customer service. Memberclicks has the best customer service I have ever encountered, and I would caution anyone against going with a company without feeling out their help team.
4. Be sure to view all the features on the front and back ends; the build-out templates; and examples of their work on other sites. You'll want to get an idea of what's possible & what's not. For example - make a list of all the widgets you're looking for like sliders, RSS feeds, calendar widgets, etc. - and ask which ones are included, which ones cost extra, and which ones are not possible.
5. Carefully export everything from your existing site in a sortable and organized way. Good info out = good info in = good info out again. Ask the new provider if they can offer help with this process.

 
 

Kim from NC Public Health Association
Specialty: Associations

February 2015

February 2015

MemberClicks

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is easy to use, but if you do have a problem, the Help Team is awesome and is able to help right away in most cases. Online registration for our conferences goes very well, and reports associated with registration are very helpful. Also, the renewal process has worked very well for us. The reminders are easy to time and edit. We have increased our membership by more than 15% since we started using MemberClicks. I believe most of this can be attributed to MemberClicks' renewal process and our user-friendly website (also designed by MemberClicks).

Likes Least

Sorting and searching for invoices could be a little easier. I also wish there was a report for tracking the number of renewal notices sent and number who actually renew.

Recommendations

Look into the ease of updating the website, creating forms, registration process, renewal process, tracking payments, customer service and support, payment fees and general reports.

 
 

Brenda from DCIIA (Defined Contribution Institutional Investment Association)
Specialty: Other

January 2015

January 2015

DCIIA Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks' focus on customer service is excellent! The Help Team is always responsive and informed to help resolve any issue or question that may come up and in a very timely manner! This is extremely important to our organization!

Likes Least

The vendor is excellent! I would like to see some enhancements for the form functionality to be more user-friendly and easier to work with when setting up questions/responses for a survey, something more like Survey Monkey.

Recommendations

My only recommendation would be to bring your ideas and questions to the staff/support team to make them aware of improvements that may be needed.

 
 

Yumi from IMF Family Association
Specialty: International Organizations

December 2014

December 2014

Great customer service but lacking customization and needed features.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is a great tool for small associations who want a nice layout of content and who manage a database in the back-end. We also can see quickly the forms that are linked and those who completed it, and we can send a message to users. The Newsletter and Messages also can be viewed with Open Rates, which helps us see our impact. The customer support is incredible, and they have helped every step of the way from implementation to random questions.

Likes Least

It lacks clean and easy features, such as a better calendar that can be shown in pop-up or used on mobile devices. Newsletter creation, media manager and social community are all pretty cumbersome.

Recommendations

Look at the UX of other clean/flat websites and implement features that help the user. The synchronization of database and pages is good, but it can be improved.

 
 

Tim from Hawaii Steel Alliance
Specialty: Associations

December 2014

December 2014

Easy to use and friendly service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of use and ability to get help when you need it. It's just the right size for our type of association. I can send a question to them and have a response back right away, or just overnight.

Likes Least

I cannot really think of anything I least like about this product.

Recommendations

Check out some of the websites that have already been developed using MemberClicks.

 
 

Vicky from AMC
Specialty: Associations

December 2014

December 2014

Experience with MC for multiple clients

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Support/help has been pretty prompt and thorough at responses.

Likes Least

There are certain limitations on requests or features not available for things that seem rather simple or necessary.

Recommendations

The software is customizable, so it could be applied differently for different organizations.

 
 

Sarah from APACC - Asian Pacific American Chamber of Commerce®
Specialty: Other

December 2014

December 2014

You don't have to be an expert but you will feel like you are one

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I work for a small non-profit corporation (chamber of commerce) and had no experience in managing a website or customer database when I began with my company four years ago as our Office Manager. Thanks to MemberClicks, I was able to very easily learn the software, and in very little time, with only a couple of calls to Customer Service, was able to take over this task at my job. Although there are many things about MemberClicks I like, I would have to say that the fact it is very user-friendly is my favorite.

Likes Least

My least favorite is that I don't know more about the product's capabilities. But this is only the fault of myself and my organizational structure. With only three full-time employees, I have little time to really unlock the potential of the website (something I only learned by attending MemberClicks University webinars). I have had it on my to-do list for quite some time to attend more and to make some changes that will most likely make my job much easier and our processes more efficient. But because we set ourselves up only utilizing some small amount of the website's functions, I feel we aren't getting as much as we could from the site.

Recommendations

Graphic designers and website experts cost a lot of money. Do you want to hire someone full-time to manage your site or even part-time to maintain it? Or do you want something very easy to use and know that you have a top-of-the-line Customer Service team available anytime you need them? If you are like me, you will use MemberClicks and save yourself time and money by counting on their expertise.

 
 
 
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Showing 1-20 of 170

Jess from B:CIVIC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good Base- Needs more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
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Support

I get the option to edit my member accounts, or let them edit their accounts themselves, which is time-saving for me.

Pros

*I am on the old MemberClicks program* MemberClicks is very nice with several of their features, the pages relatively straightforward, easy to update/change, and you have the parent/child relationship for companies which is really great for me personally. I also like that my members can access their own accounts, update their information, add people, etc. through their personal username/password. For the most part MemberClicks has a great helpline, their team is overall very knowledgeable, and willing to help.

Cons

Unfortunately for my uses, MemberClicks older platform has a lot of flaws, or missing features that I would like. On my member accounts, there's no option for date that the company joined, that the company came into business, etc. so I have to manually edit those in a notes section. I also wish there was a pending area for new members, I currently have to manually search for them. I also have trouble opening multiple tabs, which can be a pain at times, especially since company information (ex: number of employees, address, industry, CEO, interests, etc.) does not auto-populate across parent/child accounts.

Review Source: Capterra
 

Elizabeth from National Safe Place Network
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

MemberClicks has a responsive help team & design/IT team consistently working to enhance features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We use MemberClicks as our database and website for the three programs operated by our organization. The platform provides us the convenience of accessing one location (per program) for a database and website. Through the database, we're able to house all of our members, prospects, and more. We're able to build forms and process payments. We're able to click a few buttons and access monthly reports. We're able to offer member-only website pages, forums, and social networking pages. There's so many benefits to this service - I can't list them all. One of the benefits that I find valuable (and one of the reasons we changed from our previous provider), is we have FULL immediate control of what is published/unpublished from our site. We don't have to as someone else (the host) to make a change and then ... wait ... We can do what we want when we want to do it with our site and our database. If we need help (or if we mess something up), the MemberClicks team is immediately available to assist. Another benefit I find valuable is the automated functions. Many of the automated features included save manual "manpower" hours (i.e. automated receipts and/or invoices and follow/ups). I also like the reporting and the contact center where I'm able to easily view (email) stats. Anyhow, there are lots of benefits to this software and I highly recommend it to member associations.

Pros

I definitely like the ease of use. The interface makes it easy to find what I'm looking for - and if there's something I can't find, MemberClicks has an entire library full of FAQs and tutorials (including images and videos) that I can quickly access with a couple strokes of the keyboard. There's not much I can't find. If I do need further assistance, I can easily send an email. If I need help faster (even though the email option is pretty darn quick), the help team is available by phone - and they are able to assist WHEN I call. It's annoying when I need help and I can't get answers I need right away - I love that the MemberClicks team is available when I need them and they are patient with me since I ask a ton of questions.
Another thing I love is the constant work going on to enhance the features. MemberClicks makes it easy to submit ideas and feedback (and they encourage it). If you find that something would make your life easier for your membership organization, just click a button and let them know. They review feedback and work to make things more convenient and functional for their customers.
I can't leave a review without commenting on my excitement for having a website and database in one. It's so nice having a functional database (that operates our membership and financials) that also allows us to control access to member-only pages of the website and forum. It also allows us to use the database to feed our directories. (AND It's so easy to use and update.)

Cons

There are still some work-arounds we have to do. The software isn't perfect for our organization - but to be perfectly honest and fair, there isn't one out there that is. We are a membership organization with a unique structure. I'm amazed at how the MemberClicks team was able to take our unique organizational structure and work with us to provide a functional database. In addition - like I mentioned above - I'm submitting ideas and feedback to the team and I've already seen things come to fruition in the platform. I know they will continue to work with the system to make things better. I have read a couple comments about others needing to do "work-arounds". Unless your organization/business has the money to build/customize a database specific to your structure, you'll have to do a work-around no matter where you go. The fact that MemberClicks CAN provide solutions through work-arounds says something about the innovation behind the platform.

Review Source: Capterra
 

Steena from Association Services Group

December 2017

December 2017

Customer service is great! Functionality of Memberclicks Classic needs work

Ease-of-use

Functionality

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Value for Money

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Pros

Customer service is great! They always respond quickly and resolve every issue quickly. The forms are easy to use and easy to create.

Cons

We are currently in memberclicks classic which needs work but we will be upgrading soon and I anticipate the problems we have will be fixed in the upgrade. We use the contact center to send newsletters and I wish we had more format/editing options with newsletters.

Review Source: Capterra
 

Ariel from Psychoanalytic Center of Philadelphia

December 2017

December 2017

SO much better than our last website and membership database!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

They have great customer service - always nice and supportive to our concerns. I also like that I can run ad hoc reports on any field within our database. Most features are intuitive and easy to use.

Cons

The newsletter function isn't terribly user-friendly. I wish there was the option to export an entire calendar to an external calendar system. Also, the financial exports don't seem to mesh well with our QuickBooks system, so that's been difficult on our bookkeeper.

Review Source: Capterra
 

Emily from InspireCIO

December 2017

December 2017

We are so excited for our new membership software. This is a huge step up from our previous tool.

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Functionality

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Pros

Their customer service reps are highly knowledgeable about the product and are able to answer all of our questions in a quick and timely manner. They are always looking to add new features.

Cons

I wish the community feature was a little more built out and did not require you to "connect" with people who are already members.

Review Source: Capterra
 

Kimberly from NAPO-SFBA
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Superb customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

If I can't figure out how to do something, a quick email or call and the problem is solved. Most features are clear and easy to use.

Cons

There are some features that could be more customizable and I'd like a way to test pages and forms before they're published.

Review Source: Capterra
 

Jodi from Alabama Library Association

December 2017

December 2017

Great experience. Implementation was painless, training was very well done, support has been great!

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Functionality

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It has more of the bells and whistles that we need/want!

Pros

It is very versatile. Event forms are incredible! We can now have if/then statements, which make our registration forms easier to navigate and less confusing for our users. Customer Support is the best part of MemberClicks!

Cons

It can be a little cumbersome. There are some areas that seem disjointed. I find myself looking in multiple places until I find what I need. That may stop happening once we use it longer. One of the biggest cons I have are with the various settings that have to be turned on/off for each member type/group and the lack of an app. It can be time-consuming to find them and to remember to turn them on/off for the various activities in the system -- such as forms, renewals, etc. It would also be nice if there was a built-in app. As more and more folks use their devices for everything, systems such as these should really come with an app.

Review Source: Capterra
 

Genevieve from AKMGMA

December 2017

December 2017

Excellent customer service!

Ease-of-use

Functionality

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Value for Money

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Pros

I love how quickly I get a response from MemberClicks when help is needed.
They have a great selection of how-to videos that are quick, clear, and concise.

Cons

I wish there was a way to link membership updates to payments/invoices. For example, when a new member joins/pays fee, we have to manually send the new member a welcome letter and set up the list serves in their profile.

Review Source: Capterra
 

Emilie from Iowa Communications Alliance
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

A lot was promised in the sales and implementation phase that we have found cannot be delivered.

Ease-of-use

Functionality

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An updated website.

Pros

Beautiful design, mostly helpful help desk, easy to get a hold of them. Performs basic functions well once you have spent enough time researching how they work.

Cons

We are unable to fully utilize the site for our end users. Many of the features are not intuitive, and even though we were promised a solution by the design team, it has yet to happen. We are finding more and more annoying work arounds instead of intuitive solutions. We are constantly wishing we could have just one help desk representative instead of working with multiple reps, because we are on the phone with them multiple times per week (if not per day). We are still finding/patching holes that were promised to be a part of the website in the implementation phase. This is especially frustrating because we stressed our specific need for them, and those topics were ignored or pushed a few months off only to be "resolved" by a general webcast. Truly, I feel as though we were sold a website, rushed through implementation with training on only billing, even though we asked for specific training on certain items. This site has a lot of potential, but it was not implemented well at all. We are frustrated by it daily.

Review Source: Capterra
 


December 2017

December 2017

Overall, I am very satisfied with MemberClicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support
Pros

The responsiveness of the help desk! They help with all problem solving, and are very easy to reach. Also, I appreciate that everything ties in together so that it streamlines forms, emails, the member database with our website.

Cons

Some user experience items have yet to be completely refined. MemberClicks often makes improvements, so I anticipate that much of this will be worked out, but there are certain aspects that I have to use work arounds for, when it would be much easier (and possible programmatically) to have those items be more accessible.

Review Source: Capterra
 

Angi from Women In Consulting

November 2017

November 2017

Mostly easy to use, SUPERIOR support team, member access is helpful

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Functionality

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Value for Money

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Support
Pros

The support team is great. I've stumped them a few times, but they do figure everything out! And, I like that they ask for input on their forums so that improvements are constantly being made. It's nice for us, after leaving a horrible set of processes for work-arounds with lots of manual work, to be on a seamless all-in-one solution that is affordable.

Cons

Payment on forms is awkward (having separate selection sets is confusing to some people and we do refunds routinely because of it). There needs to be an easier way to purchase single or multiple tickets to events that is more streamlined for visitors to the site.

Review Source: Capterra
 

Courtney from The Ag Communicators Network
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Memberclicks is a great association management system. I've had the best experience this past year.

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Functionality

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Pros

This software offers several functions and capabilities. Everything I need to manage our membership, members only website, email marketing, forms and more are all in one place.

Cons

There are many settings that have to be turned on and off in Memberclicks to allow or deny access to certain things. These settings are sometimes very hidden and hard to find without calling a rep for help.

Review Source: Capterra
 

Ed from Massachusetts Veterinary Technician Association
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

The implementation process is well thought out and organized. Great team to work with

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Support

more efficient membership management. Less labor intensive

Pros

Forms are easy to set up for various member types and events. Edits to the website and member info is easy from the back end. The help team is great if I don't know how to do something or if I need to find a work around to do something the system isn't designed to do

Cons

I wish there was a digital membership certificate or card, which pulled in the member name, number, and expiration date that was printable. I designed an article that we use as a certificate with all that info however it doesn't print in a way that members can frame and display it easily.

Review Source: Capterra
 

Christine from New Jersey Psychological Assocation

September 2017

September 2017

We've been using MC for almost 2 yrs and have found it to be an excellent AMS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support
Pros

The integration: all member info in one place. Our previous system was very disjointed and MC has certainly alleviated a lot of manual tasks. It is great that members can log into their profile and see all their activities: payments, registrations, donations, messages etc.

Cons

Some areas require extra steps that could be condensed such as you cannot print/email an invoice directly from a member's profile. You need to Invoice tab outside of the member's profile. There is no conference software such as badging, CE certificates, evaluations, session monitoring etc. Customization of invoice lines such as a conference with one day pricing does not break out which sessions they are attending. Readable forms that you can print out.

Review Source: Capterra
 

Wayne from AOBTA

June 2017

June 2017

Our non-profit professional membership association uses MemberClicks for its database and website.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It's an all in one platform for managing our association's database, website, email, and announcements!

Cons

The built-in event calendar feature is lacking, the social community feature doesn't fulfill it's promise because members must log into the website to access it - would be much more effective if it were offered as an app.

Review Source: Capterra
 

Lindsay from AHEPPP
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Comprehensive membership management software. Incredible customer service!

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Functionality

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Support
Pros

I can accomplish all of my member service needs in one place: applications, billing management, website and communications. It's very easy to learn and use... and if it ever isn't the customer support is truly wonderful. They are always accessible, kind, and provide training to fix my issues.

Cons

Some of the settings are a little funny: for example, I can't email multiple categories of membership at the same time and some of the automatic settings are hidden in funny places.

Review Source: Capterra
 

Mina from Association for Healthcare Foodservice

May 2017

May 2017

Many Positive Features!

Ease-of-use

Functionality

Product Quality

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Pros

Automation of invoicing for renewals and ability to create ad hoc invoices easily. I love the ease of this feature. It cuts down on the manual labor.

Cons

Wish it could be slightly more customizable for membership types. Health systems are tricky, where they need more than just a parent-child relationship.

Review Source: Capterra
 

Robert from Aespire

May 2017

May 2017

My experience has been positive overall.

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Functionality

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Pros

I like the ease of being able to create pages and menu items. The CMS makes it easy to update content. I especially like the reminder to change url links if url alias has been changed.

Cons

Form creation can be a clunky, member preferences and attribute options can sometimes be confusing.

Review Source: Capterra
 

Jennifer from FMEC, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Wonderful experience with Lindsay Bocos and all of customer support reps! They are fantastic!

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Support

Keeping all of our data in one place - easier reporting for our needs - tied to our new website is a big plus.

Pros

It is very versatile for our small organization. We have a complicated membership base - many different types, and the MemberClicks team has been very helpful with customizing it to our needs.

Cons

Assigning attributes to our membership levels is tedious. We have a complicated membership base so it is taking us quite a long time to think through this step.

Review Source: Capterra
 

Mary Beth from LHS Bandstanders

March 2017

March 2017

Article layout help

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Functionality

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Value for Money

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Value
Support

Support was short and sweet, no needless questions asked. Answer to my question was explained well and tech helped me fix the problem myself

Pros

Payment processing

Cons

Menus are hard to dexipher

Advice to Others

No

Review Source: Capterra
 
 
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