MemberClicks Software


 

MemberClicks offers a configurable, cloud-based software solution to small associations and member-based organizations.

The system can stand alone as a membership website and social community or integrate with an existing website to help users handle membership management, new member applications, communications, event registrations and more. MemberClicks stores data, generates reports and lets managers add users to groups and set their permissions for access to members-only content. The suite of applications also provides email marketing, donor management and volunteer management capabilities.

MemberClicks’ event management module offers tools for creating custom forms that collect registration and payment information, while its dues collection module allows managers to create payment schedules and securely collect dues renewals. The software’s online social community and directory module includes messaging capabilities, notifications and photo galleries with tagging features.

 

MemberClicks - Association website 1
 
  • MemberClicks - Association website 1
    Association website 1
  • MemberClicks - Association website 2
    Association website 2
  • MemberClicks - Create poll
    Create poll
  • MemberClicks - Search contents
    Search contents
  • MemberClicks - Send emails
    Send emails
  • MemberClicks - Set roles
    Set roles
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

185 Reviews of MemberClicks

 

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Software Advice Reviews (26)
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Showing 1-20 of 26

Huong from Ontario Electrical League
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Review of MemberClicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They are a great company, but in terms of streamlining, they didn't have what we needed in order to streamline our association needs.

Pros

Customer service with this product is amazing, I can reach them by email, phone or submitting a ticket and they're quick to respond. When they don't have a solution, we explore options together. They offer a lot of features and functionality.

Cons

With a lot of functionality, comes a lot of training and knowing what each and every detail does. Though they are excellent at responding to the "why" I had to become an expert in their product myself - it's not an intuitive platform at all and you really need to know what you're doing, and how. Doesn't work with Canadian taxes on their forms, so we had to come up with an alternative way to do this, and then capture it in QuickBooks, so it creates double the work.

 
 

Damon from American Water Polo
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Memberclicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great support
Database is robust, not not easy to use.
Multi-member application is not very easy to set up
Website look is nice

 
 

Linda from NEEBC
Specialty: Other

August 2015

August 2015

We <3 Memberclicks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Here at NEEBC we love Memberclicks. It is easy to learn and a breeze to use once you get the hang of it - and we are more able to take care of our valued members with this excellent system.

Likes Least

There has not always been enough flexibility in the web site design functions but that is changing and improving monthly so we are happy. :)

Recommendations

If you have an organization that has a membership you need to manage, I cannot recommend Memberclicks highly enough. Our membership has grown and our bottom line has improved since using this system. Thanks for all you do!

 
 

Janet from Smile For A Lifetime
Specialty: Healthcare & Hospitals

August 2015

August 2015

The all-in-one membership management software EVERY Nonprofit needs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Membership management, Payment processing and form development. I like that the MC staff is timely and responsive. My donations, membership fees and fundraising efforts can all be created, accessed and processed in one system.

Likes Least

The forms and pages can be a little tricky and time consuming to develop. But it is still way easier than HTML.

Recommendations

if you want something that will keep track of all of your donors, contacts and members information and data in one place with the added benefit of sending messages and tracking the effectiveness of your contact, this is for you!

 
 

Abel from Hollywood Post Alliance (former)
Specialty: Arts & Cultural

June 2015

June 2015

A Great Way To Organize Personal Information

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

MemberClicks has a clean interface, easy to read, easy to follow. We used it at Hollywood Post Alliance to keep track of our membership and those who would purchase tickets to our organization's events. Easy to search information, easy to follow the trail of receipts and purchases.

Likes Least

At the top of the personal information pages there would be a box to check if you wanted to keep a member "active". Every time you made a change to the webpage the box would uncheck automatically. If overlooks checking this box, the member would disappear from searches, and one would have to go into the hidden information page to find them again.

I felt this was poor design for the software, as the box wasn't prominently displayed and didn't stay checked. It was a hassle, and I dealt with it often.

More than that, there was no safeguard against someone who was a non-member filling out information and paying for a ticket at a member discount. It took time, energy, and attention to ensure that everyone who purchased a member-price ticket for our event was actually a member. This could have been automated. It would have saved us hassle.

Recommendations

MemberClicks is a great way to keep a searchable database of members and non-members who work with and around your organization. It lets you track the history of their purchases and is easy to update their information within your database.

It is a strong way to sell tickets for your event, especially if you rely on your membership to purchase tickets. I would suggest being aware of the "active" box being checked when updating membership information, knowing if your membership drives ticket sales, because if you rely mostly on non-members for your ticket purchases there are several steps non-members must take to register and then sign up (this often tripped up people on our ticketing page.)

 
 

Margaret from Family Business Center - University of Louisville
Specialty: Associations

May 2015

May 2015

MemberClicks - a great solution

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks has the best customer service and help department of any software I have ever worked with. They are always willing to do whatever it takes to help you resolve and issue or help you create a soution.

Likes Least

Currently there are a lot of limitation on invoices, event ticket reporting, and historical data reporting BUT MemberClicks is launching an entirely new database in 2015 that should resolve many of these issues.

Recommendations

Test the software and call 3 or 4 current clients and see how they like the product.

 
 

Susan from Salon & Spa Professional Association
Specialty: Other

May 2015

May 2015

Great for Small Associations

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks is great to work with. They got us up and running quickly and continue to offer great customer service and speedy response to support tickets. The web-based system is intuitive, easy to use and easy to learn.

Likes Least

Does not have CEU tracking. Can't merge duplicate records.

Recommendations

Look for intuitiveness, ease of use, easy to learn and customer service. MemberClicks delivered what they promised.

 
 

Rachel from WSMGMA
Specialty: Associations

May 2015

May 2015

Memberclicks Complete

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The vendor is easy to work with and the product is easy to work with. Even my most technology challenged colleagues have successfully learned how to use Memberclicks

Likes Least

Memberclicks database organization is people oriented. That's great, unless you also have to track companies. Tracking companies is difficult because you have to know the name of the person associated with the company to be able to pull up the record. Also, sometimes tracking event registrations are difficult because if someone registers for someone else under their profile, that record won't be associated with the member.

Recommendations

Consider how often you'll need to track companies or organizations. If it's not much, maybe Memberclicks is the right solution for you.

 
 

Sarah from VACRAO
Specialty: Higher Education

May 2015

May 2015

We have been very pleased with MemberClicks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The customer-service is wonderful! I would recommend this product because of the excellent customer service.

Likes Least

The biggest issue we have had to deal with is our membership structure with our organization--we have had to do some work around because of the way the vendor is set up with parent-child relationships.

Recommendations

It is a wonderful product! I would recommend this product because of the excellent customer service.

 
 

Laura from CNY SHRM
Specialty: Associations

May 2015

May 2015

Very Responsive Technical Support Team

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I really like that any support issues or questions that I have are answered very quickly. I also like that the system is easy to learn and use. It is also very easy to find members using the search bar.

Likes Least

The forms can be a little difficult to understand at first.

Recommendations

MemberClicks is a very good product for managing multiple types of memberships and it's nice to have access to everything right in one place: articles, email, event management, invoicing.

 
 

Max from HPA
Specialty: Associations

May 2015

May 2015

Easy To Use, Excellent Support Staff

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Memberclicks is a very easy to use, full function AMS with a lot of features. Staff is very quick, knowledgeable, friendly and able to point out how to do things or workaround things that currently can't be done the way you were thinking. Most functions are very intuitive and easy to figure out on your own.

Likes Least

There are some quirks and room for improvement as with anything. I'd like to have more options in the way the database integrates with multiple users through the forms.

Recommendations

Figure out what you need the software to do for you first! Once you have that figured out, go over it with the company you are considering and make sure they clearly show you how their software will conform to your needs.

 
 

Kathleen from Virginia Land Title Association
Specialty: Associations

May 2015

May 2015

User Friendly, Small Staff Friendly, and just plain...friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We had to make a quick transition from an existing AMS to another system, and do a build out in less than 6 weeks. Memberclicks was with us every step of the way. They paired individual staff trainings with video and webinar content to get us off the ground, and built out the major pages for us in advance. Instead of taking 500+ staff hours to get the site up and running, we completed everything in less than a week. When we were making the switch, we interviewed 5 potential providers, and Memberclicks' team was far and away the kindest and most helpful. Lots of AMS providers can offer bells and whistles - and Memberclicks competes well on all those metrics. But the most important thing for us, and trust me, for you, is customer service. Memberclicks wins hands down every time when it comes to service.

Likes Least

I honestly can't think of anything we don't like. We've used 3 different systems, and this is the only one that doesn't make the day grumpy.

Recommendations

1. Make sure that your provider has HTML snippets you can grab for professional looking emails. Unless you can code, it's hard to make even the nicest editor come out right on the other end unless the code is properly written. Memberclicks has code snippets for everything.
2. Make sure your provider has a membership database structure that makes sense for your group. Memberclicks has a parent-child system that makes it easy to renew whole companies all at once.
3. Check with current users about their level of satisfaction with customer service. Memberclicks has the best customer service I have ever encountered, and I would caution anyone against going with a company without feeling out their help team.
4. Be sure to view all the features on the front and back ends; the build-out templates; and examples of their work on other sites. You'll want to get an idea of what's possible & what's not. For example - make a list of all the widgets you're looking for like sliders, RSS feeds, calendar widgets, etc. - and ask which ones are included, which ones cost extra, and which ones are not possible.
5. Carefully export everything from your existing site in a sortable and organized way. Good info out = good info in = good info out again. Ask the new provider if they can offer help with this process.

 
 

Kim from NC Public Health Association
Specialty: Associations

February 2015

February 2015

MemberClicks

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is easy to use, but if you do have a problem, the Help Team is awesome and is able to help right away in most cases. Online registration for our conferences goes very well, and reports associated with registration are very helpful. Also, the renewal process has worked very well for us. The reminders are easy to time and edit. We have increased our membership by more than 15% since we started using MemberClicks. I believe most of this can be attributed to MemberClicks' renewal process and our user-friendly website (also designed by MemberClicks).

Likes Least

Sorting and searching for invoices could be a little easier. I also wish there was a report for tracking the number of renewal notices sent and number who actually renew.

Recommendations

Look into the ease of updating the website, creating forms, registration process, renewal process, tracking payments, customer service and support, payment fees and general reports.

 
 

Brenda from DCIIA (Defined Contribution Institutional Investment Association)
Specialty: Other

January 2015

January 2015

DCIIA Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks' focus on customer service is excellent! The Help Team is always responsive and informed to help resolve any issue or question that may come up and in a very timely manner! This is extremely important to our organization!

Likes Least

The vendor is excellent! I would like to see some enhancements for the form functionality to be more user-friendly and easier to work with when setting up questions/responses for a survey, something more like Survey Monkey.

Recommendations

My only recommendation would be to bring your ideas and questions to the staff/support team to make them aware of improvements that may be needed.

 
 

Yumi from IMF Family Association
Specialty: International Organizations

December 2014

December 2014

Great customer service but lacking customization and needed features.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is a great tool for small associations who want a nice layout of content and who manage a database in the back-end. We also can see quickly the forms that are linked and those who completed it, and we can send a message to users. The Newsletter and Messages also can be viewed with Open Rates, which helps us see our impact. The customer support is incredible, and they have helped every step of the way from implementation to random questions.

Likes Least

It lacks clean and easy features, such as a better calendar that can be shown in pop-up or used on mobile devices. Newsletter creation, media manager and social community are all pretty cumbersome.

Recommendations

Look at the UX of other clean/flat websites and implement features that help the user. The synchronization of database and pages is good, but it can be improved.

 
 

Tim from Hawaii Steel Alliance
Specialty: Associations

December 2014

December 2014

Easy to use and friendly service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of use and ability to get help when you need it. It's just the right size for our type of association. I can send a question to them and have a response back right away, or just overnight.

Likes Least

I cannot really think of anything I least like about this product.

Recommendations

Check out some of the websites that have already been developed using MemberClicks.

 
 

Vicky from AMC
Specialty: Associations

December 2014

December 2014

Experience with MC for multiple clients

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Support/help has been pretty prompt and thorough at responses.

Likes Least

There are certain limitations on requests or features not available for things that seem rather simple or necessary.

Recommendations

The software is customizable, so it could be applied differently for different organizations.

 
 

Sarah from APACC - Asian Pacific American Chamber of Commerce®
Specialty: Other

December 2014

December 2014

You don't have to be an expert but you will feel like you are one

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I work for a small non-profit corporation (chamber of commerce) and had no experience in managing a website or customer database when I began with my company four years ago as our Office Manager. Thanks to MemberClicks, I was able to very easily learn the software, and in very little time, with only a couple of calls to Customer Service, was able to take over this task at my job. Although there are many things about MemberClicks I like, I would have to say that the fact it is very user-friendly is my favorite.

Likes Least

My least favorite is that I don't know more about the product's capabilities. But this is only the fault of myself and my organizational structure. With only three full-time employees, I have little time to really unlock the potential of the website (something I only learned by attending MemberClicks University webinars). I have had it on my to-do list for quite some time to attend more and to make some changes that will most likely make my job much easier and our processes more efficient. But because we set ourselves up only utilizing some small amount of the website's functions, I feel we aren't getting as much as we could from the site.

Recommendations

Graphic designers and website experts cost a lot of money. Do you want to hire someone full-time to manage your site or even part-time to maintain it? Or do you want something very easy to use and know that you have a top-of-the-line Customer Service team available anytime you need them? If you are like me, you will use MemberClicks and save yourself time and money by counting on their expertise.

 
 

Kim from Association of Women in Alternative Investing
Specialty: Corporations

December 2014

December 2014

Outstanding Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The customer service is what I like the best. I can call with any question and they will spend the time walking me through the steps.

Likes Least

Creating templates is not that easy. When I send what I think the template looks like to my Outlook, it looks completely different. It's hard to add spaces and remove spaces from the template sometimes. I don't like having to use the HTML.

Recommendations

Figure out what your needs are first and how much time you have to spend each day/week on using a marketing tool. This is a very simple tool so you don't need to devote a lot of time and efforts to the marketing tool.

 
 

Charlotte from Montana Lodging & Hospitality Association
Specialty: Associations

December 2014

December 2014

MemberClicks for Associations

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The system is very easy to use and help is prompt and friendly! The websites are very professional looking and easy to edit.

Likes Least

The software is not extremely robust. The email functionality is very cumbersome. I wish there was more database editing that could be done within the software.

Recommendations

It's a very good product for keeping track of membership for the price.

 
 
 
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Showing 1-20 of 159

Courtney from The Ag Communicators Network
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Memberclicks is a great association management system. I've had the best experience this past year.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software offers several functions and capabilities. Everything I need to manage our membership, members only website, email marketing, forms and more are all in one place.

Cons

There are many settings that have to be turned on and off in Memberclicks to allow or deny access to certain things. These settings are sometimes very hidden and hard to find without calling a rep for help.

Review Source: Capterra
 

Ed from Massachusetts Veterinary Technician Association
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

The implementation process is well thought out and organized. Great team to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Support

more efficient membership management. Less labor intensive

Pros

Forms are easy to set up for various member types and events. Edits to the website and member info is easy from the back end. The help team is great if I don't know how to do something or if I need to find a work around to do something the system isn't designed to do

Cons

I wish there was a digital membership certificate or card, which pulled in the member name, number, and expiration date that was printable. I designed an article that we use as a certificate with all that info however it doesn't print in a way that members can frame and display it easily.

Review Source: Capterra
 

Christine from New Jersey Psychological Assocation

September 2017

September 2017

We've been using MC for almost 2 yrs and have found it to be an excellent AMS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The integration: all member info in one place. Our previous system was very disjointed and MC has certainly alleviated a lot of manual tasks. It is great that members can log into their profile and see all their activities: payments, registrations, donations, messages etc.

Cons

Some areas require extra steps that could be condensed such as you cannot print/email an invoice directly from a member's profile. You need to Invoice tab outside of the member's profile. There is no conference software such as badging, CE certificates, evaluations, session monitoring etc. Customization of invoice lines such as a conference with one day pricing does not break out which sessions they are attending. Readable forms that you can print out.

Review Source: Capterra
 

Wayne from AOBTA

June 2017

June 2017

Our non-profit professional membership association uses MemberClicks for its database and website.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It's an all in one platform for managing our association's database, website, email, and announcements!

Cons

The built-in event calendar feature is lacking, the social community feature doesn't fulfill it's promise because members must log into the website to access it - would be much more effective if it were offered as an app.

Review Source: Capterra
 

Lindsay from AHEPPP
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Comprehensive membership management software. Incredible customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I can accomplish all of my member service needs in one place: applications, billing management, website and communications. It's very easy to learn and use... and if it ever isn't the customer support is truly wonderful. They are always accessible, kind, and provide training to fix my issues.

Cons

Some of the settings are a little funny: for example, I can't email multiple categories of membership at the same time and some of the automatic settings are hidden in funny places.

Review Source: Capterra
 

Mina from Association for Healthcare Foodservice

May 2017

May 2017

Many Positive Features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Automation of invoicing for renewals and ability to create ad hoc invoices easily. I love the ease of this feature. It cuts down on the manual labor.

Cons

Wish it could be slightly more customizable for membership types. Health systems are tricky, where they need more than just a parent-child relationship.

Review Source: Capterra
 

Robert from Aespire

May 2017

May 2017

My experience has been positive overall.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I like the ease of being able to create pages and menu items. The CMS makes it easy to update content. I especially like the reminder to change url links if url alias has been changed.

Cons

Form creation can be a clunky, member preferences and attribute options can sometimes be confusing.

Review Source: Capterra
 

Jennifer from FMEC, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Wonderful experience with Lindsay Bocos and all of customer support reps! They are fantastic!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Functionality
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Support

Keeping all of our data in one place - easier reporting for our needs - tied to our new website is a big plus.

Pros

It is very versatile for our small organization. We have a complicated membership base - many different types, and the MemberClicks team has been very helpful with customizing it to our needs.

Cons

Assigning attributes to our membership levels is tedious. We have a complicated membership base so it is taking us quite a long time to think through this step.

Review Source: Capterra
 

Mary Beth from LHS Bandstanders

March 2017

March 2017

Article layout help

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Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Functionality
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Quality
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Support

Support was short and sweet, no needless questions asked. Answer to my question was explained well and tech helped me fix the problem myself

Pros

Payment processing

Cons

Menus are hard to dexipher

Advice to Others

No

Review Source: Capterra
 

Lisa from American Polygraph Association
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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We've been using MemberClicks for almost 2 years. The product has met the needs of our association. Customer Service is always available to help us when we need an explanation or guidance when creating a new form.

Pros

Being able to keep track of who has paid their dues and who has not, also being able to send blast emails to the membership when an issue arrises that we need to inform them of

Cons

Creating forms is a little hard to understand, but customer service is always helpful in getting a form just the way we need it

Review Source: Capterra
 

Christina from California Association of Nonprofits
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

New version is GREAT!

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Value for Money

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We've been with Memberclicks for a few years and when we started using it we were really disappointed - from the data migration that took over a month to the implementation that took four months and a HUGE chunk of time, to features that didn't work the way we needed. Then a year ago - BANG - new reality!

They released an entirely rebuilt database system to some early adopters (including us) and the implementation was FULLY supported (though it took a while, apparently our needs are complicated) and the new platform is great! The staff clearly took all of their clients' feedback and suggestions and recommendations, and continue to do so, and continue to build features and weed out bugs quickly. The customer service staff clearly has new energy - they're incredibly helpful and responsive by email. One major issue is that it does NOT have an API right now - so no talking to other databases.

We use MC to manage our complex membership structure (mix of organizations and individuals, with different tiers and a variety of dues structures) and our event registration (we do about 20 events per year). We also use it as our "membership only" website so members can login and self-serve, and as our email blast client. The best feature in my opinion (as membership manager) is the automated renewal invoices. Our bookkeeper likes the way payments can be posted and reports run on transactions. Our communications director likes how easy the "contact center" is to use with the exception that saved messages are stored by their subject line (e.g. rather than labelling a message "BOE Event 2-25-16" it uses the subject line "Join us for nonprofit fundraising workshop" which makes searching problematic.) Our administrative assistant likes how easily you can set up organization-to-individual relationships, and how that's automated when someone takes the Membership Application form online (though there are a few bugs there.)

Overall they system is pretty easy to learn and has lots of flexibility and user-controlled or defined aspects. The flexibility makes implementation arduous - you have to set permissions for every member type for every attribute in the database itself and again for public directories and webpages. The MC team walk you through it and can do a lot of the work for you but your prep on defining processes/workflows is crucial. Overall I'd recommend MC - just be clear about what it is you NEED a system to do and what you want a system to do for you.

Pros

Easy to learn as a regular user, lots of flexibility and user-defined workflows, responsive customer service, easy to send email blasts, lots of intuitive features - things tend to be located where you would naturally look for them. It's pretty powerful, particularly for the price point. I like how much is automated and that you can control a lot of it when you have special circumstances. We have fewer work-arounds than I've ever had with a database.

Cons

Complexity of internal setup and interaction between different modules - just a lot to learn and track so you make sure the right members get the right messages. Definitely need at least one staff person who is a "super user" to get it all sorted in the beginning and keep it running when changes happen/new features are released. Our membership structure is really complicated so keeping track of all the different permissions and testing workflows is crucial and time consuming.

The lack of API is really annoying, though I'm told that's coming soon. It's also annoying that custom attributes (e.g. our member numbers which apply to organizations, not individuals) don't "cascade" from org-level profiles to their linked individual profiles. MC has an automated member number system but it assigns a unique member number to each profile. That makes uploads/data cleanup easier, but since we have one number to cover all the people working for a given organization, we don't use that feature - we have a manual process work-around which is annoying.

Advice to Others

Be thorough in understanding exactly what you need the system to do and how it's going to interact with other systems (e.g. quickbooks). Run tests with fake data so you can see how complex or easy it is to make it do what you want.

Review Source: Capterra
 

Eileen from Association of Florida Colleges
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

MembersClicks has the best support staff!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a great service for small associations. They help desk is the best, always ready to help and answer any question I have. It is a wonderful product. There are some flaws and features that need to be added to improve the product but engineering is working on solutions.

Pros

I think the easy of use and the customer service. The always work to answer my questions or come up with a solution. The importing of database updates is much easier in this version as opposed to the classic version.

Cons

Some of the reporting features need to be updated. There are some limitations with ability to grant access to our chapter presidents so they can edit their own webpages and run their own membership reports. The classic version of this product had that ability. Also it is not able to have one person register other users unless they all share the same password.

Advice to Others

It takes a little while to navigate around but once you fully explore everything you can see how much power this system gives you.

Review Source: Capterra
 

Cyndi from CEO Council of Tampa Bay

March 2017

March 2017

Quick Problem Solving

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Support

I was having an issue with my incoming email. I called and spoke with the support team and he was really helpful. The issue was fixed within an hour but he was helpful in offering up alternative plans for me to get my emails in the meantime!

Review Source: Capterra
 

Meghan from APPAM

March 2017

March 2017

MemberClicks Help Desk Review

Ease-of-use

Functionality

Product Quality

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Value for Money

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Quality
Value for Money
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Support

The HelpDesk team is always available and eager to find a solution to the issue. If an immediate issue is not found, they are always happy to find a work-around. They follow-up accordingly and are always extremely professional. I enjoy working with the HelpDesk.

Pros

The HelpDesk is extremely helpful and always available. They interface of the product is nice too.

Cons

Not completely intuitive and changes are made without much notice. Occasionally it will take a few weeks for an update to be made.

Review Source: Capterra
 

Lisa from National Federation of Municipal Analysts
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Works Great for a (really) Small Staff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used MemberClicks since 2009. While our membership and activities have grown, our staff has not! MemberClicks makes this possible, as we are able to manage dues for 1400 members and at least one dozen events per year between the two of us. While neither of us has computer/software/HTML training, the platform is user-friendly and allows us each to develop skills to manage our online presence. And when we don't know something, the help desk is there to assist.

Pros

Fairly easy to navigate. You can learn as you go.

Cons

Some of it is dated, but we are using the classic version. If we upgrade, we must do it during slow season.

Advice to Others

none that I can think of.

Review Source: Capterra
 

Carolyn from Corporate Aircraft Association

February 2017

February 2017

More than satisfied!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The turn around time on requests is excellent. Most of the time they can take care of the issue on the phone with NO turn around at all.

Advice to Others

This program is much more user friendly than software I previously used at a Chamber of Commerce!

Review Source: Capterra
 

Shirley from NEASEA
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Memberclicks user since 2009

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Currently on the Classic platform and looking forward to the change to the new platform. Compared Memberclicks to many others and the new platform comes out on top.

Pros

We have control over the content, the format, the forms, the database and so much more.

Cons

The Classic platform has a steep learning curve so for long time users making the move to the new platform is a must. Much more user friendly.

Review Source: Capterra
 

Anthony from University of Louisville Family Business Center
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Everything works well but the formating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

I love how easy it is to use in most areas. The Customer Support is great and I couldn't ask for better. The detailed training sessions are very useful. I don't personally use the transaction side of things very much but my coworkers seem to like it. However, the one thing I don't like is the formatting issues that they have. We have had continued issues with the formatting inside of emails not keeping or adding weird formatting in general. Website facing formatting sometimes also tends to act weird. Even with the formatting problems, I still love it.

Pros

Ease of use in most areas, Customer Service, exporting abilities

Cons

Formatting issues, Formatting, Formatting, and also Formatting especially in emails

Review Source: Capterra
 

Lori from SCHC
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

SCHC Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support

I'm not a "techy" person - I am intimated by most technology. I was a bit disappointed when we upgraded platforms and felt that the Memberclicks person assigned to our account was not as helpful as she could have been for the set-up. When I call Customer Support they are all very knowledgeable and friendly and helpful. Some of my questions are easy and some aren't. I've been working with Memberclicks for about 3 years. I came in from Access Database, where I had complete control over the fields and could do whatever I wanted. Every software is limited more than that, but generally I find Memberclicks fairly accommodating for our needs.

Pros

I think if you didn't have excellent Customer Support I would not like it as well.

Cons

I'm not fond of some of the limitations. I'd like the suffix field to be a fill-in, not a drop-down. People work hard and obtain credentials (i.e., Ph.D.) and members use that credential as part of their name. I'd like the middle initial in our forms to export -- middle initials are important to some people! I generate certificates using the form information and I need that middle initial. I don't like the credit/refund process -- maybe I just need to understand it and get used to it.

Review Source: Capterra
 

Jason from Waves of Faith

January 2017

January 2017

It is what it is

Ease-of-use

Functionality

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Quality
Value for Money
Value

The association I am with uses this service. I does what it needs to do, however the member side is very dated (web 1.0). Needs to upgrade the side for members once they login.

Review Source: Capterra
 
 
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