MemberClicks Software


MemberClicks offers a configurable, cloud-based software solution to small associations and member-based organizations.

The system can stand alone as a membership website and social community or integrate with an existing website to help users handle membership management, new member applications, communications, event registrations and more. MemberClicks stores data, generates reports and lets managers add users to groups and set their permissions for access to members-only content. The suite of applications also provides email marketing, donor management and volunteer management capabilities.

MemberClicks’ event management module offers tools for creating custom forms that collect registration and payment information, while its dues collection module allows managers to create payment schedules and securely collect dues renewals. The software’s online social community and directory module includes messaging capabilities, notifications and photo galleries with tagging features.



326 Reviews of MemberClicks

Overall rating

4.35 / 5 stars

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Showing 1 - 20 of 326 reviews

January 2019

Sarah from Missouri Chamber of Commerce & Industry

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

MemberClicks/Weblink Review

Overall, I like this software. It is user friendly, and seems to be very progressive. When you need help with it, that is when the experience is not that great. But if you can learn the database and not have to ask for help very often, you will be happy.

Pros

I've been using this software for a bit over two years now, and I've always been pretty happy with it. We started using it as Weblink, and now we are still using it as MemberClicks. One of the things I love about this software is the updates. There are updates all of the time! And they take suggestions for updates and then implement them. So, I love that I can suggest a way that the database would work better for me, and then look forward to an update to possibly see the change I suggested implemented.

Cons

As mentioned above, when I first started using this software it was Weblink. The Weblink customer service team was one of the best customer service teams I have ever worked with. I actually loved reaching out to them, and working with them through whatever issue I was having. Since the MemberClicks change, the customer service is definitely an area that has gone downhill. There are long waits in a queue before you ever talk to someone, then when you finally do get to speak with someone, it seems as though their first response is always to assume that I am doing something wrong. They will often point me in the direction of common sense fixes, and act like I hadn't thought of those already. As an administrator of this database in my company, I pride myself with knowing how to use it, and also knowing where to find answers when I need them. When I have a problem, I always go to the help page and search articles before I ever contact customer service to ask for help. If I'm asking for help, it is because I have already exhausted my resources and there really is an issue with the software. It would be nice to be given the benefit of the doubt, rather than talked to in a manner that implies I do not know how to use the software. The customer service is definitely an issue that is talked about constantly in my workplace. We really miss the Weblink customer service.

January 2019

Sarah from OACC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2019

Good Customer Service

My overall experience has been good!

Pros

The customer service was great when I had any issues.

Cons

Sometimes solutions for problems were just work arounds and not an actual fix.

January 2019

Theresa from Vermont Chamber of Commerce

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

WebLink, a MemberClicks Solution

We are about to launch the Member Portal allowing our members to make their own changes and to pay on-line. We are expecting to launch recurring email invoicing within a few months. We anticipate this will cut down on the number of mailings we have to do. Less check processing and hopefully less collection calling and follow-up. The overall experience is always positive, they seem genuinely interested in finding solutions not just leaving us on our own. There is no limit to how often you can contact them for help.

Pros

It's capacity to store large volumes of data and relate them. Ability to make many changes as a group and not need to update individually. The customer service is very "solution" based. If a standard process is not available they make the time to find a work-a-round or submit it to their data dream team for a potential upgrade on the next roll-out. They are always willing to help and many have prior experience working in Chamber settings and really know what we are asking for. The Bi-Weekly users group is always very informative.

Cons

Joining a Chamber that has been on boarded for some time was difficult. There was no one left who truly "knew" how things worked. It might be helpful to have someway to fully train new WL SuperUsers. The people who are fully immersed all day in the data. Who could then update any new employees. It's been hard to read through all the release notes, take all the 101, 201, 301 training's piecemeal. I'm also unclear now that MemberClicks is on board what WL users can access. Are the many features of MC an additional cost to WL users?

January 2019

Kristin from Greater Mystic Chamber of Commerce

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

MemberClicks Review

Member benefits have everything to do with what the software offers now. I like the system and look forward to learning more

Pros

The customer support is top notch, and the software is constantly being updated. I am always impressed with what I can do with it, more than I have time or hands for! It's been three years now and I have not been disappointed.

Cons

Sometimes it's over my head! But there's always help close by, whether it's thru chat or instructional videos.

January 2019

Mickey from Bainbridge Island Chamber of Commerce

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

WebLink/MemberClicks

I've been working with various business software programs for the past 30 years and learned that if I can get a 70-80% solution out of a program, I'm doing pretty well. WebLink certainly delivers that. The support website is easy to use and the support staff are terrific. Usually I can get what I need with a quick online chat, and if not, the issue is resolved with in hours or a couple of days at most.

Pros

We've been using WebLink for about 6 years, and, since it was originally designed with chambers of commerce in mind, it provides a comprehensive set of tools for managing our membership and events. More features and improvements have come with the merger with MemberClicks, both in functionality and technical support. Technical support response time has increased significantly. I'm a techie so I like the fact that I can get deep into the program and it hasn't been dumbed down with a pretty but limited user interface.

Cons

That being said, there are situations where it isn't very user friendly, such as the mass communication tool. One shouldn't have to know HTML to send an email. And the new web-based event module is cumbersome, slow and lacking some important features (such as a grid listing all events that is sortable on any field) that were in the old version. Since our calendar contains not only chamber events but also hundreds of community events, it can be a challenge to find a specific event. In the old interface, there is a lot going on on most screens, so it can be confusing for new users to navigate to just the things they need and ignore the rest.

January 2019

Lorraine from Princeton Regional Chamber of Commerce

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Top notch customer support!

The key for me is the customer support. All software is going to have issues now and then and the fact that the support team always solves my issues quickly and efficiently really keeps me as a happy customer.

Pros

This software is specifically made for chambers of commerce. They seem to know every problem that a chamber encounters and they have a report or a solution to solve them all. The on boarding was very good and the system is easy to learn for our new employees.

Cons

I'm trying to think of a con and the only thing that comes to mind is the loss of the app. I would really like to see an app that we could use for off-site attendee check-ins.

January 2019

Shelly from Iowa Association of Electric Cooperatives

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Very easy to use

Switching over to a new database is a daunting process, but MemberClicks made it as easy as possible and the online support is first class!

Pros

The event management portion is exceptionally flexible and easy to use!

Cons

Haven't found anything yet! So far it is working as expected.

January 2019

Janae from La Plata Economic Development Alliance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Thank goodness for the Support Team

Once you get the database populated and everything tagged, labeled, etc. It works really well. It lets me pull up all of the people for one company in one place. I do not have to try to search through Outlook, Mail Chimp, and spreadsheets for the information. (Warning: We signed up in May and was told that as long as we met all of our required information deadlines, we would be fully up and live by August 31. I had to constantly poke and prod and remind them that we needed stuff done. Finally the beginning of December we were fully live with all aspects of Weblinks).

Pros

I like that I am able to send invoice in a batch vs. one by one. I also like the fact that I can set up meetings and events through the CRM as well. I no longer have to use a separate ticketing platform. The Support Chat Team is hands down some of the most amazing people I have ever worked with. They truly want you to be successful with the software.

Cons

How long it took to get out full database up and running. The number of clicks it takes to do one task. The excessive complexity of trying to get the accounting side to communicate with our bookkeeping software. The training videos and the set up consultant do not cover the issues that we ran into.

January 2019

Paula from OHIO RURAL WATER ASSOCIATION

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

WebLink User

Very easy to use and customer friendly

Pros

very easy to use and very helpful to the business

Cons

updates can take a while when they are needed

December 2018

Jane from WEDA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

My day to day professional life has been made much easier!

Pros

The software makes sense when it comes to the day to day activities of managing an association. From the Events platform to Communications to the ease of finding a profile and updating the record or sending out an invoice or billing has saved time, frustration and is all right there for all staff to see and to be able to assist a member. It is great, I really love this product.

When I can't figure something out, the online help is great, but even if I need to communicate with a human, they are responsive, thorough and really know their product, but importantly are empathetic to the customer and want to help! Excellent customer service.

Cons

Here and there are just a few things that would be nice to have, but not necessary.
I do wish it worked with Sage Peachtree accounting software like it does with Quickbooks. I hope this is a feature that will be added soon!

But what is nice if that you can suggest something and it goes into their queue for future consideration.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Still new ... I wish I could give 3.5 Stars

I've used many SaaS providers and marketing platforms over the years, yet I find Weblink difficult to navigate. I've run into this before with a large popular event registration platform. They want to everything to everyone and end up being mediocre too many things. Your average association staffer is not comfortable editing HTML or SQL code or creating custom reports. I hope in the future we can use Weblink for a new website because I think integrating the full package would be a great improvement for all our members. I do expect as we continue to grow and become more comfortable with the software the experience will improve dramatically, but we've had some frustrations in the first 6 months. Customer service is responsive and pleasant to work with. We have had great success connecting with specialists who work with other associations in a similar industry who have been able to give us good examples of ways our peers are using the product well. Our onboarding process has been a struggle (many instances our fault,). I feel like more one-on-one training would have helped everyone, instead of relying on pre-recorded videos.

Pros

My association uses the Weblink product line. The available functionality is very comprehensive, which is good for organizations with unique or broad needs. Customer service is highly responsive and the online training and support center are thorough.

Cons

The product's broad capability comes with the downside of being difficult to navigate. It's not intuitive at all.

December 2018

Jasmine from York County Regional Chamber

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Very Helpful

It was great. rep was very helpful and quick to respond.

Pros

The response time was quick and I could see when he was typing.

Cons

I will there was an option for me to send a picture of my screen.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Memberclicks - Good, Basic AMS

We use MemberClicks for our membership database, renewals, etc. Overall it's a good experience but we've found that as we grow and become more complicated, MemberClicks is not advanced enough for our needs.

Pros

Easy to use, lots of functionality, great customer support.

Cons

Doesn't have all of the advanced options - deleting invoices, updating invoices, etc.

December 2018

Chris from Ohio Rural Water Association

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Association's opinion

The benefits of this is organization

Pros

User friendly, we are able to share information and profiles with others

Cons

some of the advanced functionality is hard to catch on to

December 2018

Jessica from NARI Milwaukee, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Weblink: A MemberClicks Solution

It definitely speeds up membership administration duties, and the members love their new members only portals!

Pros

It is very intuitive, and they have a robust support forum that is available at the click of a button.

Cons

We have uncovered several bugs in features that are supposed to be available to us, yet are not functioning.

December 2018

Joseph from Ohio Rural Water Association

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

MemberClicks Review

Pros

Being able to keep track of all our Members & their information, and the customer service is excellent!

Cons

Figuring out how to implement some of the more complex functionality

December 2018

Melissa from Clearwater Regional Chamber of Commerce

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Intituitive Design lacking

Medium. Their customer support folks are incredible.

Pros

Back of the house architecture seems to communicate well

Cons

Design is not menu driven or intuitive like Raiser's Edge, or even Canva.com for that matter.
Way too much of a learning curve.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Weblink

Your Customer service is AMAZING!! They are very helpful.

Pros

This program is easy to use and is user friendly.

Cons

I would like to see a mobile system in place for taking credit cards

December 2018

Kelly from MEA Energy Association

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Decent AMS system for the price

Customer Service has been pretty responsive. I do wish they had a larger development staff as fixes can sometimes take a while to get slated.

Pros

That you can automate some things in MemberClicks/WebLink.

Cons

Reporting has been somewhat challenging as the only way to pull a report with information from multiple tables is by using Crystal Reports which I had to take classes to learn how to use.

December 2018

Roxie from AACOP

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Member clicks

Excellent! Very happy I made the switch

Pros

Ease of membership renewal and conference tracking

Cons

Learning curve was a bit steep but I am getting there!