MemberClicks Software


 

MemberClicks offers a configurable, cloud-based software solution to small associations and member-based organizations.

The system can stand alone as a membership website and social community or integrate with an existing website to help users handle membership management, new member applications, communications, event registrations and more. MemberClicks stores data, generates reports and lets managers add users to groups and set their permissions for access to members-only content. The suite of applications also provides email marketing, donor management and volunteer management capabilities.

MemberClicks’ event management module offers tools for creating custom forms that collect registration and payment information, while its dues collection module allows managers to create payment schedules and securely collect dues renewals. The software’s online social community and directory module includes messaging capabilities, notifications and photo galleries with tagging features.

 

MemberClicks - Custom profile
 
  • MemberClicks - Custom profile
    Custom profile
  • MemberClicks - Create poll
    Create poll
  • MemberClicks - Search contents
    Search contents
  • MemberClicks - Send emails
    Send emails
  • MemberClicks - Set roles
    Set roles
  • MemberClicks - Multiple device compatibility
    Multiple device compatibility
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

256 Reviews of MemberClicks

 

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Software Advice Reviews (28)
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Showing 1-20 of 28

Amanda from KWMG
Specialty: Associations
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

MemberClicks is Great!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Very happy with this system. We have about 10 clients on MC and hope to have them all soon!

Pros

The system is very easy to use and follow. Generating reports/ conducting searches is a breeze. They are constantly making improvements based on customer feedback.

Cons

There are slight restrictions certain things but nothing that can't be easily worked around inconveniently.

Review Source
 
 

Joyc from WSRA
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

MemberClicks Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a company that listens and responds, choose MemberClicks.

Pros

MemberClicks is super responsive to the customer's needs and wishes. The daily Help Desk, Product Enhancement team, and onboarding support far surpass the other small business software companies. They recently partnered with other software companies, which totally enhanced their available features.

Review Source
 
 

Huong from Ontario Electrical League
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Review of MemberClicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They are a great company, but in terms of streamlining, they didn't have what we needed in order to streamline our association needs.

Pros

Customer service with this product is amazing, I can reach them by email, phone or submitting a ticket and they're quick to respond. When they don't have a solution, we explore options together. They offer a lot of features and functionality.

Cons

With a lot of functionality, comes a lot of training and knowing what each and every detail does. Though they are excellent at responding to the "why" I had to become an expert in their product myself - it's not an intuitive platform at all and you really need to know what you're doing, and how. Doesn't work with Canadian taxes on their forms, so we had to come up with an alternative way to do this, and then capture it in QuickBooks, so it creates double the work.

 
 

Damon from American Water Polo
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Memberclicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great support
Database is robust, not not easy to use.
Multi-member application is not very easy to set up
Website look is nice

 
 

Linda from NEEBC
Specialty: Other

August 2015

August 2015

We <3 Memberclicks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Here at NEEBC we love Memberclicks. It is easy to learn and a breeze to use once you get the hang of it - and we are more able to take care of our valued members with this excellent system.

Likes Least

There has not always been enough flexibility in the web site design functions but that is changing and improving monthly so we are happy. :)

Recommendations

If you have an organization that has a membership you need to manage, I cannot recommend Memberclicks highly enough. Our membership has grown and our bottom line has improved since using this system. Thanks for all you do!

 
 

Janet from Smile For A Lifetime
Specialty: Healthcare & Hospitals

August 2015

August 2015

The all-in-one membership management software EVERY Nonprofit needs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Membership management, Payment processing and form development. I like that the MC staff is timely and responsive. My donations, membership fees and fundraising efforts can all be created, accessed and processed in one system.

Likes Least

The forms and pages can be a little tricky and time consuming to develop. But it is still way easier than HTML.

Recommendations

if you want something that will keep track of all of your donors, contacts and members information and data in one place with the added benefit of sending messages and tracking the effectiveness of your contact, this is for you!

 
 

Abel from Hollywood Post Alliance (former)
Specialty: Arts & Cultural

June 2015

June 2015

A Great Way To Organize Personal Information

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

MemberClicks has a clean interface, easy to read, easy to follow. We used it at Hollywood Post Alliance to keep track of our membership and those who would purchase tickets to our organization's events. Easy to search information, easy to follow the trail of receipts and purchases.

Likes Least

At the top of the personal information pages there would be a box to check if you wanted to keep a member "active". Every time you made a change to the webpage the box would uncheck automatically. If overlooks checking this box, the member would disappear from searches, and one would have to go into the hidden information page to find them again.

I felt this was poor design for the software, as the box wasn't prominently displayed and didn't stay checked. It was a hassle, and I dealt with it often.

More than that, there was no safeguard against someone who was a non-member filling out information and paying for a ticket at a member discount. It took time, energy, and attention to ensure that everyone who purchased a member-price ticket for our event was actually a member. This could have been automated. It would have saved us hassle.

Recommendations

MemberClicks is a great way to keep a searchable database of members and non-members who work with and around your organization. It lets you track the history of their purchases and is easy to update their information within your database.

It is a strong way to sell tickets for your event, especially if you rely on your membership to purchase tickets. I would suggest being aware of the "active" box being checked when updating membership information, knowing if your membership drives ticket sales, because if you rely mostly on non-members for your ticket purchases there are several steps non-members must take to register and then sign up (this often tripped up people on our ticketing page.)

 
 

Margaret from Family Business Center - University of Louisville
Specialty: Associations

May 2015

May 2015

MemberClicks - a great solution

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks has the best customer service and help department of any software I have ever worked with. They are always willing to do whatever it takes to help you resolve and issue or help you create a soution.

Likes Least

Currently there are a lot of limitation on invoices, event ticket reporting, and historical data reporting BUT MemberClicks is launching an entirely new database in 2015 that should resolve many of these issues.

Recommendations

Test the software and call 3 or 4 current clients and see how they like the product.

 
 

Susan from Salon & Spa Professional Association
Specialty: Other

May 2015

May 2015

Great for Small Associations

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks is great to work with. They got us up and running quickly and continue to offer great customer service and speedy response to support tickets. The web-based system is intuitive, easy to use and easy to learn.

Likes Least

Does not have CEU tracking. Can't merge duplicate records.

Recommendations

Look for intuitiveness, ease of use, easy to learn and customer service. MemberClicks delivered what they promised.

 
 

Rachel from WSMGMA
Specialty: Associations

May 2015

May 2015

Memberclicks Complete

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The vendor is easy to work with and the product is easy to work with. Even my most technology challenged colleagues have successfully learned how to use Memberclicks

Likes Least

Memberclicks database organization is people oriented. That's great, unless you also have to track companies. Tracking companies is difficult because you have to know the name of the person associated with the company to be able to pull up the record. Also, sometimes tracking event registrations are difficult because if someone registers for someone else under their profile, that record won't be associated with the member.

Recommendations

Consider how often you'll need to track companies or organizations. If it's not much, maybe Memberclicks is the right solution for you.

 
 

Sarah from VACRAO
Specialty: Higher Education

May 2015

May 2015

We have been very pleased with MemberClicks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The customer-service is wonderful! I would recommend this product because of the excellent customer service.

Likes Least

The biggest issue we have had to deal with is our membership structure with our organization--we have had to do some work around because of the way the vendor is set up with parent-child relationships.

Recommendations

It is a wonderful product! I would recommend this product because of the excellent customer service.

 
 

Laura from CNY SHRM
Specialty: Associations

May 2015

May 2015

Very Responsive Technical Support Team

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I really like that any support issues or questions that I have are answered very quickly. I also like that the system is easy to learn and use. It is also very easy to find members using the search bar.

Likes Least

The forms can be a little difficult to understand at first.

Recommendations

MemberClicks is a very good product for managing multiple types of memberships and it's nice to have access to everything right in one place: articles, email, event management, invoicing.

 
 

Max from HPA
Specialty: Associations

May 2015

May 2015

Easy To Use, Excellent Support Staff

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Memberclicks is a very easy to use, full function AMS with a lot of features. Staff is very quick, knowledgeable, friendly and able to point out how to do things or workaround things that currently can't be done the way you were thinking. Most functions are very intuitive and easy to figure out on your own.

Likes Least

There are some quirks and room for improvement as with anything. I'd like to have more options in the way the database integrates with multiple users through the forms.

Recommendations

Figure out what you need the software to do for you first! Once you have that figured out, go over it with the company you are considering and make sure they clearly show you how their software will conform to your needs.

 
 

Kathleen from Virginia Land Title Association
Specialty: Associations

May 2015

May 2015

User Friendly, Small Staff Friendly, and just plain...friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We had to make a quick transition from an existing AMS to another system, and do a build out in less than 6 weeks. Memberclicks was with us every step of the way. They paired individual staff trainings with video and webinar content to get us off the ground, and built out the major pages for us in advance. Instead of taking 500+ staff hours to get the site up and running, we completed everything in less than a week. When we were making the switch, we interviewed 5 potential providers, and Memberclicks' team was far and away the kindest and most helpful. Lots of AMS providers can offer bells and whistles - and Memberclicks competes well on all those metrics. But the most important thing for us, and trust me, for you, is customer service. Memberclicks wins hands down every time when it comes to service.

Likes Least

I honestly can't think of anything we don't like. We've used 3 different systems, and this is the only one that doesn't make the day grumpy.

Recommendations

1. Make sure that your provider has HTML snippets you can grab for professional looking emails. Unless you can code, it's hard to make even the nicest editor come out right on the other end unless the code is properly written. Memberclicks has code snippets for everything.
2. Make sure your provider has a membership database structure that makes sense for your group. Memberclicks has a parent-child system that makes it easy to renew whole companies all at once.
3. Check with current users about their level of satisfaction with customer service. Memberclicks has the best customer service I have ever encountered, and I would caution anyone against going with a company without feeling out their help team.
4. Be sure to view all the features on the front and back ends; the build-out templates; and examples of their work on other sites. You'll want to get an idea of what's possible & what's not. For example - make a list of all the widgets you're looking for like sliders, RSS feeds, calendar widgets, etc. - and ask which ones are included, which ones cost extra, and which ones are not possible.
5. Carefully export everything from your existing site in a sortable and organized way. Good info out = good info in = good info out again. Ask the new provider if they can offer help with this process.

 
 

Kim from NC Public Health Association
Specialty: Associations

February 2015

February 2015

MemberClicks

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is easy to use, but if you do have a problem, the Help Team is awesome and is able to help right away in most cases. Online registration for our conferences goes very well, and reports associated with registration are very helpful. Also, the renewal process has worked very well for us. The reminders are easy to time and edit. We have increased our membership by more than 15% since we started using MemberClicks. I believe most of this can be attributed to MemberClicks' renewal process and our user-friendly website (also designed by MemberClicks).

Likes Least

Sorting and searching for invoices could be a little easier. I also wish there was a report for tracking the number of renewal notices sent and number who actually renew.

Recommendations

Look into the ease of updating the website, creating forms, registration process, renewal process, tracking payments, customer service and support, payment fees and general reports.

 
 

Brenda from DCIIA (Defined Contribution Institutional Investment Association)
Specialty: Other

January 2015

January 2015

DCIIA Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks' focus on customer service is excellent! The Help Team is always responsive and informed to help resolve any issue or question that may come up and in a very timely manner! This is extremely important to our organization!

Likes Least

The vendor is excellent! I would like to see some enhancements for the form functionality to be more user-friendly and easier to work with when setting up questions/responses for a survey, something more like Survey Monkey.

Recommendations

My only recommendation would be to bring your ideas and questions to the staff/support team to make them aware of improvements that may be needed.

 
 

Yumi from IMF Family Association
Specialty: International Organizations

December 2014

December 2014

Great customer service but lacking customization and needed features.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is a great tool for small associations who want a nice layout of content and who manage a database in the back-end. We also can see quickly the forms that are linked and those who completed it, and we can send a message to users. The Newsletter and Messages also can be viewed with Open Rates, which helps us see our impact. The customer support is incredible, and they have helped every step of the way from implementation to random questions.

Likes Least

It lacks clean and easy features, such as a better calendar that can be shown in pop-up or used on mobile devices. Newsletter creation, media manager and social community are all pretty cumbersome.

Recommendations

Look at the UX of other clean/flat websites and implement features that help the user. The synchronization of database and pages is good, but it can be improved.

 
 

Tim from Hawaii Steel Alliance
Specialty: Associations

December 2014

December 2014

Easy to use and friendly service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of use and ability to get help when you need it. It's just the right size for our type of association. I can send a question to them and have a response back right away, or just overnight.

Likes Least

I cannot really think of anything I least like about this product.

Recommendations

Check out some of the websites that have already been developed using MemberClicks.

 
 

Vicky from AMC
Specialty: Associations

December 2014

December 2014

Experience with MC for multiple clients

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Support/help has been pretty prompt and thorough at responses.

Likes Least

There are certain limitations on requests or features not available for things that seem rather simple or necessary.

Recommendations

The software is customizable, so it could be applied differently for different organizations.

 
 

Sarah from APACC - Asian Pacific American Chamber of Commerce®
Specialty: Other

December 2014

December 2014

You don't have to be an expert but you will feel like you are one

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I work for a small non-profit corporation (chamber of commerce) and had no experience in managing a website or customer database when I began with my company four years ago as our Office Manager. Thanks to MemberClicks, I was able to very easily learn the software, and in very little time, with only a couple of calls to Customer Service, was able to take over this task at my job. Although there are many things about MemberClicks I like, I would have to say that the fact it is very user-friendly is my favorite.

Likes Least

My least favorite is that I don't know more about the product's capabilities. But this is only the fault of myself and my organizational structure. With only three full-time employees, I have little time to really unlock the potential of the website (something I only learned by attending MemberClicks University webinars). I have had it on my to-do list for quite some time to attend more and to make some changes that will most likely make my job much easier and our processes more efficient. But because we set ourselves up only utilizing some small amount of the website's functions, I feel we aren't getting as much as we could from the site.

Recommendations

Graphic designers and website experts cost a lot of money. Do you want to hire someone full-time to manage your site or even part-time to maintain it? Or do you want something very easy to use and know that you have a top-of-the-line Customer Service team available anytime you need them? If you are like me, you will use MemberClicks and save yourself time and money by counting on their expertise.

 
 
 
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Showing 1-20 of 228

Tara from Colorado Council on High School/College Relations

May 2018

May 2018

Initial set-up was a bit difficult, but great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
Functionality
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Pros

Customer service is top notch. They are responsive to customer input. Better communication with members. Saves time!

Cons

Initial set-up was a bit difficult and time-consuming. Initial training could have been better. Some of the features seem better suited for individual membership and are not ideal for organizational membership.

Review Source: Capterra
 

Joyce from Dallas Regional Chamber

May 2018

May 2018

I found the software to be user-friendly and easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

I really like the forms, because they allow for comprehensive customization. I also liked the articles, and the events management piece.

Cons

The software is very complete for chambers but has so many great features that it may take time to learn to utilize them

Review Source: Capterra
 

Laura from LV Metro Chamber of Commerce

May 2018

May 2018

Love this program. Love the customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Pros

It's easy to use and simple to navigate. It updates real-time and keeps things running smooth. It gives us everything we need to know about a member, but it's not an overwhelming amount of information. I love all of the different reports I can generate. I love that there are many different ways you can find a profile. If you make a mistake, it's not gone forever.

Cons

The Members Only Portal part of the program needs some work. If you are logged in and go to another page, you have to log in again. If you go to register for an event from the Portal, you have to log in again instead of already being logged in.

Review Source: Capterra
 

Lauren from Arlington Chamber of Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Other than a few glitches here and there it has been a great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Value
Support

Maintains member database very well.

Pros

Maintains all members very well. Organizes events in an effective way, and is great for online use for the members.

Cons

The glitches when new things are rolled out. I need it to do things that is outside of its capabilities at this time.

Review Source: Capterra
 

Tesssa from University

May 2018

May 2018

Great services, impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

This software makes it effortless to make and easy to use and manage. It does not take much to use this service, fairly easy.

Cons

I have zero cons to list on this software. It does extremely well. I would advise others in business to use it.

Review Source: Capterra
 


May 2018

May 2018

Very User Friendly and Great Customer Support!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
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Pros

I had never used MemberClicks/Weblink and was able to start using the system on my first day. I've been able to teach myself a lot about the program through tutorials online. When I need extra help online chat or phone support has been A+++

Cons

I'm looking forward to being able to use the browser version. Right now, I use browser and database versions. My company uses Mac computers so I have to have a "bridge" to help me use the system...not always easy to access.

Review Source: Capterra
 

Cathy from IPCA
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

My experience with the customer service help team has been terrific.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Reduction in duplication.

Pros

I like the ability to create the pages of the website and how easy it is to make changes. I like the contact center for creating weekly newsletter.

Cons

Wish it has a few additional capabilities like the ability to create an invoice without printing all of the link profiles to the invoice. I wish it had another layer of link. For instance: Company (Level 1), Individuals (Level 2), and Locations (Level 3). In our membership we have a company level where we need to have individuals linked to that company, then we have locations that need to be linked to that company as well. This system does not allow for this at this time.

Review Source: Capterra
 

Lori from SLO Chamber of Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

It's the only CRM that I have used but I find it easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We are able to successfully manage our membership and their approximately 33,000 individuals that are tied to them. It's easy!

Pros

I like the product and it's ease of use. The tabs are self explanatory and comprehensive for new users. We love that we have the option to send email correspondences with our members right in their profile.

Cons

We have lots of different reports that we would like to have but you have to pay for each report to be created and several of our ideas are not possible so we have to find work arounds. Some issues take a long time to be resolved when they are sent off to support.

Review Source: Capterra
 

Cynthia from PAHSA
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Makes my job much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Efficiency and accuracy from a single database for all function as well as member login that allows profile users to update information.

Pros

I like the single database for all member organizations and related individuals that I can use for dues, events, correspondences and profile management.

Cons

Having two management systems, one online and another as a local app makes it clumsy to manage details of both the database and the web content. I will be very pleased when all modules and functions of the system are online.

Review Source: Capterra
 

Kristi from Independent Community Bankers of Minnesota
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Highest quality customer service with dependable upgrades

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

User-friendly software with an abundance of data options. The customer service is exceptional! I personally use the online chat and the highly knowledgeable staff is eager to help, whether it is chatting, opening up a shared screen, or calling. They always ask the right questions to get you the answer you need in a timely manner. There are lots of functions available and continues to have more options. They have training webinars which are a must and bi-weekly user groups. Helpdesk is a great resource for quick how-to. I love how many options there are for the events to customize each one to your needs.

Cons

There have been a few times where it has been a little difficult to pull the exact data to our exact needs.

Review Source: Capterra
 

Henga from Millennium Trust Company
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

I am comfortable using the software, they are room for improvements.

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Pros

Good Customer Services, whenever we had any issues or questions they were very friendly and helpful.

Cons

Media manager is not very easy to use while you are editing an article. Archiving system of the documents, pictures, pages, articles, etc.

Review Source: Capterra
 

April from South Carolina Chamber of Commerce
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Top of the line customer service and consistent improvements to functionality!

Ease-of-use

Functionality

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Pros

We love that they add enhancements and bug fixes on a monthly basis. Their customer service is top of the line and the online chat help desk has been a life saver at times. They provide adequate and timely trainings and really strive to ensure their clients have the best possible experience using their software.

Cons

The save and load times in the browser and software tend to be a bit slow. This has improved over the years but could still be much faster. The software is not quite as intuitive as I'd like it to be. You sometimes have to add the same information in multiple places as opposed to it just feeding to the appropriate fields. It would be nice if there were an area in the settings where we could set criteria that tells the fields where to look for the appropriate data to populate. I feel confident that over time Weblink will continue to make improvements to these areas.

Review Source: Capterra
 

Illya from NAASF

April 2018

April 2018

Solid System

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

It is very intuitive, for the most part. Significantly better than our last system. The onboarding/training was in-depth.

Cons

The discussion area/board is not as robust as it could be. Our last platform had the ability for members to post and have it immediately shared. Also, an app for MemberClicks would be ideal.

Review Source: Capterra
 


April 2018

April 2018

On old platform, too many glitches for me to count.

Ease-of-use

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Value for Money

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Usability
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Support

Nothing- it took more time for us to fix everything than it was worth.

Pros

Very few things I liked... I liked the integration with our website and how fast it could export data/invoices. Help team was very nice/

Cons

For starters, I couldn't access 2 tabs (to look at 2 people) at the same time, there was so many glitches. We found out accounts/invoices/data had been deleted and no one knew why or how to restore it. There is limited flexibility with everything.

Review Source: Capterra
 

Ginger from KHA

April 2018

April 2018

Amazing Customer Service and Help Desk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We're saving money and it's much easier to use than what we've used in the past.

Pros

It's a very user friendly product as opposed to the system we used in the past. The help desk is amazing! They are very responsive, knowledgeable and friendly. What a huge and refreshing upgrade from other products. You don't have to pay for new updates to the software and they seem to listen to user suggestions.

Cons

I have less control of the minutiae of my website (the trade-off for it being easy to use), so I can't do things like edit the CSS. I'd like to see a way to add administrative access for staff members in a more granular fashion so it's not an all or nothing option for a section.

Review Source: Capterra
 

Nadine from South Dakota Bankers Association

April 2018

April 2018

Great staff, average product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

MemberClicks is regularly adding new features and updates to their product. They encourage customer input for future builds. Their staff is great to work with and questions are answered promptly. The database is fairly easy to navigate. The front end website is easy to edit.

Cons

There is a lot of functionality that is still missing from MemberClicks. We are considering switching from MemberClicks to a different provider that suites our needs better.

Review Source: Capterra
 

Lindsey from Oregon Psychoanalytic Center

April 2018

April 2018

Our organization has switched over to MC 2 years ago and it streamlined how we operate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

MC is incredibly easy to use. Access to help videos and or customer support is great and they consistently gathering feedback and improving.

Cons

Sometimes the administrative side of the website the connection is a little slow. It would be great if the can tell update us or give us a timeline on their latest implementations goals.

Review Source: Capterra
 

Josh from Food Northwest

April 2018

April 2018

Great System for Small to Medium Organizations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is fairly easy to learn and use. It fits the needs of our organization very well. It has allowed us to better manage our membership and other contacts. The website is easy to manage and access from the membership side. The customer support is top-notch.

Cons

Some features are still missing or not where they should be, but the team is very open to feedback and is always working on updates. It's also not as fast as a system as I expect it to be (loading times).

Review Source: Capterra
 

Lizzie from Brooklyn Chamber of Commerce

April 2018

April 2018

I had the pleasure of working with Team which was patient enough that I was able to learn!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

there's a lot of information available for navigating through the system, at the end of it though, my questions are answered

Cons

you sometimes have to spend a bit of time getting to the particular topic you need help with, however the team is always available to guide you

Review Source: Capterra
 

Kamber from Iowa Concrete Paving Association

April 2018

April 2018

It has been nice to see the product and customer service improve over the years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about the product, is that you bounce back and forth to different areas in the database without loosing what you are working on.

Cons

It can be a little overwhelming at first, because there are so many options in Memberclick/Weblink.

Review Source: Capterra
 
 
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