MemberClicks software


286 reviews(4.5/5)
286 reviews(4.5/5)

MemberClicks offers a configurable, cloud-based software solution to small associations and member-based organizations.

The system can stand alone as a membership website and social community or integrate with an existing website to help users handle membership management, new member applications, communications, event registrations and more. MemberClicks stores data, generates reports and lets managers add users to groups and set their permissions for access to members-only content. The suite of applications also provides email marketing, donor management and volunteer management capabilities.

MemberClicks’ event management module offers tools for creating custom forms that collect registration and payment information, while its dues collection module allows managers to create payment schedules and securely collect dues renewals. The software’s online social community and directory module includes messaging capabilities, notifications and photo galleries with tagging features.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

286 Reviews of MemberClicks

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  • Richard from The NHHEAF Network Organizations

    Number of employees: 51-200 employees

    September 2018

    Excellent Web Hosting Solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The transition to memberclicks was intimidating at first as I am not a website or software expert by any means, but we also desired a solution that put more control into our associations own hands to change things on the fly and to find a solution that hosted email in house as opposed to paying for an external email provider in addition to our web hosting provider. With a little time and use the functions are becoming second nature and we are able to accomplish tasks in a fraction of the time it took with our previous provider. I would recommend memberclicks to any similar association looking for more control that is easy to understand and maintain.

    Pros

    The administrator's abilities on the back-end are very robust and user friendly and provide little need to contact memberclicks' helpdesk. But when I have needed to, because we needed some functionality set-up that was outside the norm, they were quick to troubleshoot and find a solution that met our unique requirements.

    Cons

    I do wish images could simple be uploaded into an email or to the landing page without first needing to be added to the media folder. Not a deal breaker, but just an additional step. Fortunately our association emails are not graphic heavy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Angela from Little Rock Regional Chamber

    Number of employees: 11-50 employees

    September 2018

    Great for chambers of commerce

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been very pleased with the software. As others have mentioned, it is constantly evolving and new features are being added, many because of user feedback. The web-based interface is easier to use than the older, desktop application, which is being phased out. The trainers and support staff are great. There are even conference calls every other week to go over new features and to answer clients' questions.

    Pros

    MemberClicks has all the features and functionality you need to manage and grow your membership and is especially suited for chambers of commerce. Because the software is so multi-faceted, there is a bit of a learning curve getting up to speed, but MemberClicks provides excellent online training videos, support and even regional, live training sessions which I highly recommend.

    Cons

    MemberClicks provides a Weebly-based website that works with the database. This is a great option for companies with staff that don't have any website/technical training, but can be limiting for those that have that knowledge and training. Fortunately, we were able to redesign our website using Umbraco CMS, working with a local web development company. MemberClicks staff worked with our local company to flow the database-driven elements into the new design. Now, we have the best of both worlds.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kelli from Virginia Association of Community B

    Number of employees: 2-10 employees

    September 2018

    Awesome Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I got online help and with very little effort got my answers right away and in a language that I could understand. Very timely as well.

    Pros

    So many ways to learn how to use the software at your own pace.

    Cons

    Really large program and sometimes hard to figure out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Excellent AMS Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software has made my job a million times easier. Automating our renewal process has freed up lots of time for us to focus on other areas. We've been able to simplify our meeting registration process as well. I work for a small organization, so having such time saving tools has really helped us out. Their customer support is excellent as well.

    Cons

    It's a good thing the customer support is great, because you will need them a lot at first. We didn't have a lot of guidance when we first started using the software, so there was some trial and error with finding out how to implement this best for our organization.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kimberly from Missoula Area Chamber of Commerce

    Number of employees: 2-10 employees

    September 2018

    Customer Service makes this product invaluable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I really like memberclicks. It is a great software solution for associations.

    Pros

    The software is easy to use. Occasional glitches but customer service is wonderful.

    Cons

    some of the special reports are hard to work with.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1 employee

    August 2018

    Great Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is nice that it takes care of our website, email addresses, event registrations, databases, and more.

    Pros

    It does most of what we want it to do. It is very easy to use and the help desk is always willing to help, which is great for companies with just a couple of employees who may not specialize in website coding and such.

    Cons

    Sometimes you need workarounds to get what you need.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Weblink has been a life saver

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, we are very happy with the system and the improvements that keep coming. The customer service and ease of contacting Weblink with any issues we may have.

    Pros

    Weblink's finance program and events program are amazing. When we switched over in 2010 I went from over a week of reconciling our larger events to just a day or two. And the process for entering deposits was a real time saver also.

    Cons

    Not being able to run a report on value of investment. Also, the integration with Constant Contact and tracking those emails without duplicating the processes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sonya from AGC of Mississippi

    Number of employees: 2-10 employees

    August 2018

    Weblink Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great software. Love it. Support is very helpful and quick to answer your questions.

    Pros

    It is a great management tool for associations.

    Cons

    I have nothing negative to say about this software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Liz from Tri-City Regional Chamber

    Number of employees: 2-10 employees

    August 2018

    Always helpful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easily organizes our membership and keeps everything in one place easy to access for all of our staff to access with ease!

    Pros

    I love how easy to use it is, that it just takes a couple of minutes and you've got it figured out. If you don't know what you're doing there is always someone available to help answer any questions I have.

    Cons

    I can not think of any, it's a time saver and makes my job so much easier!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brian from South Metro Denver Chamber

    Number of employees: 2-10 employees

    August 2018

    Your Member Management Solution... All in One Software!

    Ease-of-use
    Functionality
    Quality
    Support

    We were seeking a platform that could integrate a lot of our functions that were not in one place--ie, we were using one software to track members, another to track events, and yet another to invoice and receive payments from our members. This software has allowed us to streamline our operations by bringing most of our daily functions into one software platform, and has allowed our team to do what they do best-- service our members!

    Pros

    It is perhaps the most comprehensive software out there in terms of managing a membership database. It not only allows us to store and track basic member data, but also allows us to run registration for events, process payments, create and track different member groups and committees, segment our members according to membership level, track communications with our members, and allows us to communicate with our members relatively easily and seamlessly. If you are comfortable with SQL it offers extremely robust reporting options to view and segment member data in just about any way possible; even if you're not comfortable with SQL it has the ability to build reports, and includes a lot of pre-built reports that are helpful. The best part, however, is the customer service provided. They are always extremely prompt and courteous in responding to questions or issues, have a very robust online help section, and are always seeking out ideas for improvements and enhancements to the software. I've never dealt with a software company that so eagerly seeks (and implements!) the feedback and suggestions of its users!

    Cons

    As with any software it has its quirks and glitches. Things will stop working for seemingly no reason, but will be resolved in the next update. Reporting can feel a bit clunky at times, especially to those not comfortable with SQL.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stephen from Clackamas Community College

    Specialty: International Organizations

    Number of employees: 11-50 employees

    August 2018

    Did not work well with our chapter's needs

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Allowed non-technical web support to edit the web pages. Did have customer support (as of a few years ago, but was hard to get in a timely basis.)

    Cons

    Did not fit our needs. We were not able to customize to the levels we needed and ties to our "mother ship" were constantly being broken.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Very Happy Customer! (WebLink Review)

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of use-- my company has used several software programs prior to WebLink to manage our database and events, and they were very counterintuitive. WebLink has been the complete opposite and even our most non-tech savvy employees have been able to learn how to utilize the program. There is also a FANTASTIC customer support team for when we do have issues with the software who are able to address our problems very quickly.

    Cons

    One of our biggest issues with WebLink is day-of event capabilities. The events module has worked well for us for the set up of the event, registration, and payments-- we just haven't found the events module to work well for day-of activities, such as quick check-in and adding walk up registrations. We use a 3rd party software/mobile app specifically for event check-in that we use data from WebLink to populate. It's very unfortunate because we have to manually mark attendance back into WebLink to keep our records accurate in the database.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Juliet from Credit Management Association

    Number of employees: 11-50 employees

    August 2018

    User friendly and Fantastic Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have only been using Weblink for 8 months and still have some things to implement like single sign on for our members to their Weblink portal and our own member portal but the fact that such integration is possible is a definite plus. Great CRM with a large degree of flexibility. A great pool of canned reports but not some areas lacking from an accounting perspective. Good value for money!

    Pros

    A very user friendly solution, particularly for those less savvy users. Support is the best that I have ever worked with; they really listen to what your needs are and quick with assistance and solutions. The billing process and ability to auto-generate invoices and/or import data for invoicing is wonderful and saves so much time. Ability to set up for multiple companies and ability to fully document transactions, communications, conversations etc.

    Cons

    Lacking a lot of the finesse with respect to the "accounting" side of things. Historic reports include adjustments for an invoice made in a future month - i.e. the Revenue report for the month of June will include adjustments that were made in July. Lack of ability to set up commission programs. No direct interface to Sage.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sandi from Loudon County Chamber of Commerce

    Number of employees: 2-10 employees

    August 2018

    Chamber Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It keeps track of the important data for our Chamber.

    Cons

    You need to have an IT background to understand most of the reports and how to get around the software. It's frustrating most of the time for someone who doesn't speak the language.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • YK from National Glass Association

    Number of employees: 11-50 employees

    August 2018

    Excellent Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Excellent customer service. The interface is self explanatory and the system is user friendly.

    Cons

    It may be helpful if it is indicated on the web version that some functions are only available in the desk top version (which I found out when I contacted the customer service).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Great Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Timely response, knowledgeable employees and great customer service!

    Cons

    I wish it was attached to my WebLink session already on computer and not a separate log-in.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kathleen from Des Moines Downtown Chamber

    Number of employees: 2-10 employees

    August 2018

    I've worked software development and know you can't please everyone. MemberClicks comes close,.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    MemberClicks has made my job more efficient and easier to manage my membership. I love all the reporting features too.

    Pros

    I appreciate the new development of the product and the Support team is one of the best, give that man a raise.

    Cons

    Some of the language is very outdated when researching how to do something and don't spell out PDF. Needs a fresh update.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Danielle from Association Management Professionals

    August 2018

    This product is great and comes with exceptional customer service and response rates!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to customize each solution to meet our needs. This combined with the exceptional customer service continue to make this the best AMS solution out there.

    Cons

    It comes with a learning curve but it's well worth it. To help with this issue we've created a protocol for primary tasks that we give to new employees.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • John from California Community Banking Network

    Number of employees: 2-10 employees

    July 2018

    I'm a new user and needed something beyond "chat". I was able to promptly get a call and solution!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Connection to our customers!

    Pros

    The wide variety of data fields available, as well as the ability to sort individuals into discrete groups for email marketing.

    Cons

    Not as intuitive as I'd like, at times things are more complex than I think they need to be. I'm not sure why our events section has to take us to a new site. Then I've had problems exporting reports.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Justine from The Greater Scranton Chamber of Commerce

    Number of employees: 11-50 employees

    July 2018

    Required support with question about job bank. Received prompt response and problem resolved.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    New updates allow for easy set up of new members and registration for events. Easy access to member information. My director, sets up the events and would be able to give you more feedback regarding that part of the software.

    Cons

    Members sometimes have a difficult time registering from their phones. The visual display of weblink pages that are embedded in chamber pages should be enhanced. Difficulty in sizing sponsor logos on event pages. It was suggested that weblink integrate into an app.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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