MemberClicks Software


 

MemberClicks offers a configurable, cloud-based software solution to small associations and member-based organizations.

The system can stand alone as a membership website and social community or integrate with an existing website to help users handle membership management, new member applications, communications, event registrations and more. MemberClicks stores data, generates reports and lets managers add users to groups and set their permissions for access to members-only content. The suite of applications also provides email marketing, donor management and volunteer management capabilities.

MemberClicks’ event management module offers tools for creating custom forms that collect registration and payment information, while its dues collection module allows managers to create payment schedules and securely collect dues renewals. The software’s online social community and directory module includes messaging capabilities, notifications and photo galleries with tagging features.

 

MemberClicks - Custom profile
 
  • MemberClicks - Custom profile
    Custom profile
  • MemberClicks - Create poll
    Create poll
  • MemberClicks - Search contents
    Search contents
  • MemberClicks - Send emails
    Send emails
  • MemberClicks - Set roles
    Set roles
  • MemberClicks - Multiple device compatibility
    Multiple device compatibility
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

267 Reviews of MemberClicks

 

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Software Advice Reviews (30)
More Reviews (237)

Showing 1-20 of 30

Jennie from RACA
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Database Usage

Ease-of-use

Functionality

Product Quality

Customer Support

Enjoyable to work with but doesn't have all of the features that my organization needs.

Pros

Excellent Customer Service. An actual person is always available to talk with. The help as always been very knowledgeable and easy to work out whatever the issue is. They always follow up with an email of instructions of what we did to the database, so I can refer back to it.

Cons

Doesn't have a report to track data from year to year. My organization needs to compare different levels of tickets sales and membership levels from year to year. There isn't an effective way to do this with Memberclicks.

Review Source
 
 

Maziar from CourseNetworking
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Amazing and Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Responsive customer service. Helpdesk is really responsible about issues. Everyday enhancement and improvement.

Cons

Training could be better. It's only usable for the US. Hopefully, they'll add support for other countries too.

Review Source
 
 

Amanda from KWMG
Specialty: Associations
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

MemberClicks is Great!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Very happy with this system. We have about 10 clients on MC and hope to have them all soon!

Pros

The system is very easy to use and follow. Generating reports/ conducting searches is a breeze. They are constantly making improvements based on customer feedback.

Cons

There are slight restrictions certain things but nothing that can't be easily worked around inconveniently.

Review Source
 
 

Joyc from WSRA
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

MemberClicks Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a company that listens and responds, choose MemberClicks.

Pros

MemberClicks is super responsive to the customer's needs and wishes. The daily Help Desk, Product Enhancement team, and onboarding support far surpass the other small business software companies. They recently partnered with other software companies, which totally enhanced their available features.

Review Source
 
 

Huong from Ontario Electrical League
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Review of MemberClicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They are a great company, but in terms of streamlining, they didn't have what we needed in order to streamline our association needs.

Pros

Customer service with this product is amazing, I can reach them by email, phone or submitting a ticket and they're quick to respond. When they don't have a solution, we explore options together. They offer a lot of features and functionality.

Cons

With a lot of functionality, comes a lot of training and knowing what each and every detail does. Though they are excellent at responding to the "why" I had to become an expert in their product myself - it's not an intuitive platform at all and you really need to know what you're doing, and how. Doesn't work with Canadian taxes on their forms, so we had to come up with an alternative way to do this, and then capture it in QuickBooks, so it creates double the work.

 
 

Damon from American Water Polo
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Memberclicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great support
Database is robust, not not easy to use.
Multi-member application is not very easy to set up
Website look is nice

 
 

Linda from NEEBC
Specialty: Other

August 2015

August 2015

We <3 Memberclicks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Here at NEEBC we love Memberclicks. It is easy to learn and a breeze to use once you get the hang of it - and we are more able to take care of our valued members with this excellent system.

Likes Least

There has not always been enough flexibility in the web site design functions but that is changing and improving monthly so we are happy. :)

Recommendations

If you have an organization that has a membership you need to manage, I cannot recommend Memberclicks highly enough. Our membership has grown and our bottom line has improved since using this system. Thanks for all you do!

 
 

Janet from Smile For A Lifetime
Specialty: Healthcare & Hospitals

August 2015

August 2015

The all-in-one membership management software EVERY Nonprofit needs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Membership management, Payment processing and form development. I like that the MC staff is timely and responsive. My donations, membership fees and fundraising efforts can all be created, accessed and processed in one system.

Likes Least

The forms and pages can be a little tricky and time consuming to develop. But it is still way easier than HTML.

Recommendations

if you want something that will keep track of all of your donors, contacts and members information and data in one place with the added benefit of sending messages and tracking the effectiveness of your contact, this is for you!

 
 

Abel from Hollywood Post Alliance (former)
Specialty: Arts & Cultural

June 2015

June 2015

A Great Way To Organize Personal Information

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

MemberClicks has a clean interface, easy to read, easy to follow. We used it at Hollywood Post Alliance to keep track of our membership and those who would purchase tickets to our organization's events. Easy to search information, easy to follow the trail of receipts and purchases.

Likes Least

At the top of the personal information pages there would be a box to check if you wanted to keep a member "active". Every time you made a change to the webpage the box would uncheck automatically. If overlooks checking this box, the member would disappear from searches, and one would have to go into the hidden information page to find them again.

I felt this was poor design for the software, as the box wasn't prominently displayed and didn't stay checked. It was a hassle, and I dealt with it often.

More than that, there was no safeguard against someone who was a non-member filling out information and paying for a ticket at a member discount. It took time, energy, and attention to ensure that everyone who purchased a member-price ticket for our event was actually a member. This could have been automated. It would have saved us hassle.

Recommendations

MemberClicks is a great way to keep a searchable database of members and non-members who work with and around your organization. It lets you track the history of their purchases and is easy to update their information within your database.

It is a strong way to sell tickets for your event, especially if you rely on your membership to purchase tickets. I would suggest being aware of the "active" box being checked when updating membership information, knowing if your membership drives ticket sales, because if you rely mostly on non-members for your ticket purchases there are several steps non-members must take to register and then sign up (this often tripped up people on our ticketing page.)

 
 

Margaret from Family Business Center - University of Louisville
Specialty: Associations

May 2015

May 2015

MemberClicks - a great solution

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks has the best customer service and help department of any software I have ever worked with. They are always willing to do whatever it takes to help you resolve and issue or help you create a soution.

Likes Least

Currently there are a lot of limitation on invoices, event ticket reporting, and historical data reporting BUT MemberClicks is launching an entirely new database in 2015 that should resolve many of these issues.

Recommendations

Test the software and call 3 or 4 current clients and see how they like the product.

 
 

Susan from Salon & Spa Professional Association
Specialty: Other

May 2015

May 2015

Great for Small Associations

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks is great to work with. They got us up and running quickly and continue to offer great customer service and speedy response to support tickets. The web-based system is intuitive, easy to use and easy to learn.

Likes Least

Does not have CEU tracking. Can't merge duplicate records.

Recommendations

Look for intuitiveness, ease of use, easy to learn and customer service. MemberClicks delivered what they promised.

 
 

Rachel from WSMGMA
Specialty: Associations

May 2015

May 2015

Memberclicks Complete

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The vendor is easy to work with and the product is easy to work with. Even my most technology challenged colleagues have successfully learned how to use Memberclicks

Likes Least

Memberclicks database organization is people oriented. That's great, unless you also have to track companies. Tracking companies is difficult because you have to know the name of the person associated with the company to be able to pull up the record. Also, sometimes tracking event registrations are difficult because if someone registers for someone else under their profile, that record won't be associated with the member.

Recommendations

Consider how often you'll need to track companies or organizations. If it's not much, maybe Memberclicks is the right solution for you.

 
 

Sarah from VACRAO
Specialty: Higher Education

May 2015

May 2015

We have been very pleased with MemberClicks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The customer-service is wonderful! I would recommend this product because of the excellent customer service.

Likes Least

The biggest issue we have had to deal with is our membership structure with our organization--we have had to do some work around because of the way the vendor is set up with parent-child relationships.

Recommendations

It is a wonderful product! I would recommend this product because of the excellent customer service.

 
 

Laura from CNY SHRM
Specialty: Associations

May 2015

May 2015

Very Responsive Technical Support Team

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I really like that any support issues or questions that I have are answered very quickly. I also like that the system is easy to learn and use. It is also very easy to find members using the search bar.

Likes Least

The forms can be a little difficult to understand at first.

Recommendations

MemberClicks is a very good product for managing multiple types of memberships and it's nice to have access to everything right in one place: articles, email, event management, invoicing.

 
 

Max from HPA
Specialty: Associations

May 2015

May 2015

Easy To Use, Excellent Support Staff

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Memberclicks is a very easy to use, full function AMS with a lot of features. Staff is very quick, knowledgeable, friendly and able to point out how to do things or workaround things that currently can't be done the way you were thinking. Most functions are very intuitive and easy to figure out on your own.

Likes Least

There are some quirks and room for improvement as with anything. I'd like to have more options in the way the database integrates with multiple users through the forms.

Recommendations

Figure out what you need the software to do for you first! Once you have that figured out, go over it with the company you are considering and make sure they clearly show you how their software will conform to your needs.

 
 

Kathleen from Virginia Land Title Association
Specialty: Associations

May 2015

May 2015

User Friendly, Small Staff Friendly, and just plain...friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We had to make a quick transition from an existing AMS to another system, and do a build out in less than 6 weeks. Memberclicks was with us every step of the way. They paired individual staff trainings with video and webinar content to get us off the ground, and built out the major pages for us in advance. Instead of taking 500+ staff hours to get the site up and running, we completed everything in less than a week. When we were making the switch, we interviewed 5 potential providers, and Memberclicks' team was far and away the kindest and most helpful. Lots of AMS providers can offer bells and whistles - and Memberclicks competes well on all those metrics. But the most important thing for us, and trust me, for you, is customer service. Memberclicks wins hands down every time when it comes to service.

Likes Least

I honestly can't think of anything we don't like. We've used 3 different systems, and this is the only one that doesn't make the day grumpy.

Recommendations

1. Make sure that your provider has HTML snippets you can grab for professional looking emails. Unless you can code, it's hard to make even the nicest editor come out right on the other end unless the code is properly written. Memberclicks has code snippets for everything.
2. Make sure your provider has a membership database structure that makes sense for your group. Memberclicks has a parent-child system that makes it easy to renew whole companies all at once.
3. Check with current users about their level of satisfaction with customer service. Memberclicks has the best customer service I have ever encountered, and I would caution anyone against going with a company without feeling out their help team.
4. Be sure to view all the features on the front and back ends; the build-out templates; and examples of their work on other sites. You'll want to get an idea of what's possible & what's not. For example - make a list of all the widgets you're looking for like sliders, RSS feeds, calendar widgets, etc. - and ask which ones are included, which ones cost extra, and which ones are not possible.
5. Carefully export everything from your existing site in a sortable and organized way. Good info out = good info in = good info out again. Ask the new provider if they can offer help with this process.

 
 

Kim from NC Public Health Association
Specialty: Associations

February 2015

February 2015

MemberClicks

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is easy to use, but if you do have a problem, the Help Team is awesome and is able to help right away in most cases. Online registration for our conferences goes very well, and reports associated with registration are very helpful. Also, the renewal process has worked very well for us. The reminders are easy to time and edit. We have increased our membership by more than 15% since we started using MemberClicks. I believe most of this can be attributed to MemberClicks' renewal process and our user-friendly website (also designed by MemberClicks).

Likes Least

Sorting and searching for invoices could be a little easier. I also wish there was a report for tracking the number of renewal notices sent and number who actually renew.

Recommendations

Look into the ease of updating the website, creating forms, registration process, renewal process, tracking payments, customer service and support, payment fees and general reports.

 
 

Brenda from DCIIA (Defined Contribution Institutional Investment Association)
Specialty: Other

January 2015

January 2015

DCIIA Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks' focus on customer service is excellent! The Help Team is always responsive and informed to help resolve any issue or question that may come up and in a very timely manner! This is extremely important to our organization!

Likes Least

The vendor is excellent! I would like to see some enhancements for the form functionality to be more user-friendly and easier to work with when setting up questions/responses for a survey, something more like Survey Monkey.

Recommendations

My only recommendation would be to bring your ideas and questions to the staff/support team to make them aware of improvements that may be needed.

 
 

Yumi from IMF Family Association
Specialty: International Organizations

December 2014

December 2014

Great customer service but lacking customization and needed features.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is a great tool for small associations who want a nice layout of content and who manage a database in the back-end. We also can see quickly the forms that are linked and those who completed it, and we can send a message to users. The Newsletter and Messages also can be viewed with Open Rates, which helps us see our impact. The customer support is incredible, and they have helped every step of the way from implementation to random questions.

Likes Least

It lacks clean and easy features, such as a better calendar that can be shown in pop-up or used on mobile devices. Newsletter creation, media manager and social community are all pretty cumbersome.

Recommendations

Look at the UX of other clean/flat websites and implement features that help the user. The synchronization of database and pages is good, but it can be improved.

 
 

Tim from Hawaii Steel Alliance
Specialty: Associations

December 2014

December 2014

Easy to use and friendly service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of use and ability to get help when you need it. It's just the right size for our type of association. I can send a question to them and have a response back right away, or just overnight.

Likes Least

I cannot really think of anything I least like about this product.

Recommendations

Check out some of the websites that have already been developed using MemberClicks.

 
 
 
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Showing 1-20 of 237

Susan from World Trade Center of Greater Philadelphia

July 2018

July 2018

The software works for a small membership organization easily.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
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Value
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Pros

I like the ease of use both through the app and through the web. I provides tremendous flexibility in creating specialized categories for organizations.

Cons

Would like more flexibility on web page customized look. It is not always easy to design a page to meet our needs.

Review Source: Capterra
 

Laurene from Institute for Challenging Disorganization

July 2018

July 2018

We are thrilled we made the switch to MemberClicks. Customer service has been excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support

More reporting for less money than we were previously paying.

Pros

Automation! The fact that we can set up forms for our events with confirmation emails instantly giving our members the info they need to attend is wonderful! We offer something every week, and this saves so much time. The reporting of all of our member registrations, transactions, communications - so great!

Cons

Would like more international capabilities built in. We have members from numerous countries, and would like to be able to offer more search parameters outside of Canada and the US, such as Japanese prefectures.

Review Source: Capterra
 

Candace from Conradi Enterprises

June 2018

June 2018

MemberClicks software and support staff are the core of helping me build my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Peace of mind that I now have a membership site that will function efficiently for my members, giving them value and bringing them back time and again.

Pros

While at first it felt complicated, the more I use it the more I understand how it works. The best part of the software are the technicians who are there, standing by, to help me navigate when I get lost.

Cons

Sometimes linking one aspect (say forms) to events and/or other pages feels task heavy, e.g., too many steps to pull the pieces together. However, I am not a tech person so I don't know that it can be different. As I said, having the tech team as my partners eases any concerns I have with this.

Review Source: Capterra
 


June 2018

June 2018

We switched from Constant Contact b/c this is more suited to associations like ours

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Everything in one place. Talks to quickbooks, email marketing, database storage, and more features all the time. The conference app is what we are looking into now. So much potential.

Cons

Not really a con, just be aware you will need training and on-going support. It's not always as intuitive as I'd like. Also, when you do call for support, sometimes I get someone really competent and other times not. That is sometimes frustrating.

Review Source: Capterra
 

Shashu Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

NO Ease of use, outdated sites, terrible

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Functionality

Product Quality

Ease-of-use
Usability
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Functionality
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Quality
Pros

CRM is "okay" hold your database, many attribute types. People that work their seem friendly. I think they're limited as to what they can do on the website side of things.

Cons

Outdated websites, not really responsive, they use "tables" for web pages and can't truly design a beautiful responsive site. Poor communication. HelpTeam tries to have pissing contest with you instead of getting the job done.

Review Source: GetApp
 

Lori from Wisconsin EMS Association

June 2018

June 2018

The product is good and somewhat easy to use, but It's the service that keeps us happy.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster.

Cons

I do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service.

Review Source: Capterra
 

Robert from Maine Nurse Practitioner Association
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

This is an excellent platform, and the customer service is unsurpassed by anything I have used.

Ease-of-use

Functionality

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Customer Support

Value for Money

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It's a great labor-savings application, and it provides a very professional appearance to the front-end user.

Pros

I like tremendous functionality. Moving to Memberclicks allowed us to go from three applications to one, reducing the number of duplicate databases and email lists we needed previously.

Cons

It's not the easiest system to use; however, I guess that is to be expected, given the many functions it will perform.

Review Source: Capterra
 

Ted from Northern Virginia Chamber of Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

This product is great for organizing all your membership information in one place!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

This software makes billing and reporting very easy. All the member information is easy to access and is stored in a single spot. It offers a wide array of reports depending on what you are looking for. I have been using this for the past 2 years and if I ever have any trouble, the customer service is top notch.

Cons

Even though they offer a lot of pre-made reports, creating a custom report could be tricky. It does have a report maker that kind of walks you through the steps, but knowing basic SQL helps a lot. I also wish that reports exported in a format that is more visually appealing rather than an excel sheet, in case we wanted to share it with other members or board of directors.

Review Source: Capterra
 

Courtney from NALCP

June 2018

June 2018

The customer support is amazing ! Truly !

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Value for Money

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Pros

Love the product and really love the customer support. This product does almost everything we need it to do and the team provides support like no other I have experienced!

Cons

Outside of a couple "wish list" items we might like, very few cons ! And a number of our wish list items have rolled in recent upgrades.

Review Source: Capterra
 

Evan from PACE
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great database with great support.

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Membership Management, easy to use event registration, great reporting.

Pros

Ease of use! I love the fact that as an administrator I have more control over my database. If I do something I have the control to reverse it myself. I work with other databases that I am an administrator of and I don't have control of anything. I also love how helpful the IT support is. So far I haven't found any issue that they haven't been able to solve. If it's something they're not sure of or need more information on, they don't hesitate to call. Great customer service.

Cons

I wish that more was accessible via the cloud/internet. It would make working in the database when off site at meetings, etc., a little easier.

Review Source: Capterra
 

Wendy from Gospel Music Association

May 2018

May 2018

Ideal for our small association with 3 full-time staff to professionally & affordably manage members

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Pros

Meets all the basic needs & many extra wishes. Quick to learn. Extraordinary Help Team & online "How To" for training. Consistently and enthusiastically listens to customers & enhances their product. Affordable for our tight budget. Efficiently manages groups of members, from set up & invoicing, to renewal & communication. Lightens the load of event management through easy form templates, invoice integration & quick exports of registrants. Effectively integrates email communication by quickly accessing recipients, saving message templates & recording great history in each profile. Updated web site templates gave us a fresh, modern, mobile-friendly site with great widgets to more concisely display what our members want to see. Social Community gives our members privacy in the right areas, while allowing them to network online.

Cons

Reporting for financial & statistical membership data is getting better, but not yet entirely what we need for quick analysis.

Review Source: Capterra
 

Tara from Colorado Council on High School/College Relations

May 2018

May 2018

Initial set-up was a bit difficult, but great service

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Pros

Customer service is top notch. They are responsive to customer input. Better communication with members. Saves time!

Cons

Initial set-up was a bit difficult and time-consuming. Initial training could have been better. Some of the features seem better suited for individual membership and are not ideal for organizational membership.

Review Source: Capterra
 

Joyce from Dallas Regional Chamber

May 2018

May 2018

I found the software to be user-friendly and easy to navigate

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Pros

I really like the forms, because they allow for comprehensive customization. I also liked the articles, and the events management piece.

Cons

The software is very complete for chambers but has so many great features that it may take time to learn to utilize them

Review Source: Capterra
 

Laura from LV Metro Chamber of Commerce

May 2018

May 2018

Love this program. Love the customer service.

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Value for Money
Value
Support
Pros

It's easy to use and simple to navigate. It updates real-time and keeps things running smooth. It gives us everything we need to know about a member, but it's not an overwhelming amount of information. I love all of the different reports I can generate. I love that there are many different ways you can find a profile. If you make a mistake, it's not gone forever.

Cons

The Members Only Portal part of the program needs some work. If you are logged in and go to another page, you have to log in again. If you go to register for an event from the Portal, you have to log in again instead of already being logged in.

Review Source: Capterra
 

Lauren from Arlington Chamber of Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Other than a few glitches here and there it has been a great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Maintains member database very well.

Pros

Maintains all members very well. Organizes events in an effective way, and is great for online use for the members.

Cons

The glitches when new things are rolled out. I need it to do things that is outside of its capabilities at this time.

Review Source: Capterra
 

Tesssa from University

May 2018

May 2018

Great services, impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software makes it effortless to make and easy to use and manage. It does not take much to use this service, fairly easy.

Cons

I have zero cons to list on this software. It does extremely well. I would advise others in business to use it.

Review Source: Capterra
 


May 2018

May 2018

Very User Friendly and Great Customer Support!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I had never used MemberClicks/Weblink and was able to start using the system on my first day. I've been able to teach myself a lot about the program through tutorials online. When I need extra help online chat or phone support has been A+++

Cons

I'm looking forward to being able to use the browser version. Right now, I use browser and database versions. My company uses Mac computers so I have to have a "bridge" to help me use the system...not always easy to access.

Review Source: Capterra
 

Cathy from IPCA
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

My experience with the customer service help team has been terrific.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reduction in duplication.

Pros

I like the ability to create the pages of the website and how easy it is to make changes. I like the contact center for creating weekly newsletter.

Cons

Wish it has a few additional capabilities like the ability to create an invoice without printing all of the link profiles to the invoice. I wish it had another layer of link. For instance: Company (Level 1), Individuals (Level 2), and Locations (Level 3). In our membership we have a company level where we need to have individuals linked to that company, then we have locations that need to be linked to that company as well. This system does not allow for this at this time.

Review Source: Capterra
 

Lori from SLO Chamber of Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

It's the only CRM that I have used but I find it easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to successfully manage our membership and their approximately 33,000 individuals that are tied to them. It's easy!

Pros

I like the product and it's ease of use. The tabs are self explanatory and comprehensive for new users. We love that we have the option to send email correspondences with our members right in their profile.

Cons

We have lots of different reports that we would like to have but you have to pay for each report to be created and several of our ideas are not possible so we have to find work arounds. Some issues take a long time to be resolved when they are sent off to support.

Review Source: Capterra
 

Cynthia from PAHSA
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Makes my job much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Efficiency and accuracy from a single database for all function as well as member login that allows profile users to update information.

Pros

I like the single database for all member organizations and related individuals that I can use for dues, events, correspondences and profile management.

Cons

Having two management systems, one online and another as a local app makes it clumsy to manage details of both the database and the web content. I will be very pleased when all modules and functions of the system are online.

Review Source: Capterra
 
 
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