About MemberClicks

MemberClicks offers a configurable, cloud-based software solution to small associations and member-based organizations.

The system can stand alone as a membership website and social community or integrate with an existing website to help users handle membership management, new member applications, communications, event registrations, and more. MemberClicks stores data, generates reports and lets managers add users to groups and set their permissions for access to members-only content. The suite of applications also provides email marketing, donor management, and volunteer management capabilities.

MemberClicks’ event management module offers tools for creating custom forms that collect registration and payment information, while its dues collection module ...


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Supported Operating System(s):

433 Reviews of MemberClicks

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(219)

219

4 stars

(176)

176

3 stars

(25)

25

2 stars

(9)

9

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 433 results

June 2021

Jackie from IL Assn of Mutual Ins Co

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Exceptional customer service makes this product TOP RATED!

MemberClicks has enabled us to provide a more useful website. Our engagement has increased and members are able to easily find pages they are looking for. The event management is very user-friendly. I give them an A+ in customer service and continued improvements!

Pros

As a small organization its important to have access to customer support. Memberclicks excels here. The product is very user-friendly and customizable to my needs. They continue to improve the product and we are very happy to partner with them. The reports you can run provide real-time information and help us provide quality service to our members.

Cons

Getting use to the layout of the pages requires extra effort when placing items on the page. Learning to use tables helps the best but still requires attention to detail. Sometimes I spend extra time lining the pages up to keep the professional appearance.

Reasons for Choosing MemberClicks

The sales team did a great job finding us references to check quickly that supported their claim to exceptional customer service and a quality product.

Reasons for Switching to MemberClicks

Poor customer support in YourMembership after the merge. I felt maybe they just grew too fast and didn't have the staff to manage.

October 2020

Gale from LPCA Of Georgia

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Why I chose MemberClicks

Getting several stand alone products all inclucded with MemberClicks saves time and funds. The customer services is the most outstanding we have ever experienced.

Pros

Outstanding Customer Service. Response to suggestions . Users experience and ease of set up. Detailed directions. Contact center, collection of funds, upload options for media, all included with data base. End-user experience. Reports for easy viewing.

Cons

Calendar-lack of diversity to have live programs dates and on-demand event with continuous dates which overloads the calendar. Forms can be challenging with expanded programs. Lack of end user to upload files to their profile.

Reasons for Choosing MemberClicks

Customer services. Items included in the package such as contact center and payment system. Rating by other customers.

Reasons for Switching to MemberClicks

Needed more options, expanded programing, better customer service.

November 2021

Shirley from National Student Employment Association

Company Size: 1 employee

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2021

Memberclicks is a Good Software for a small business

I have been using Memberclicks for at least 15 years. I started out on the Classic platform. The current platform is fine although form-making can still cause some issues. I use it everyday and have figured out how to do things with my own work-arounds. I attend the users group for Oasis, and the LMS group. We have LMS, Review and the Conference software. We just used LMS for a virtual Conference and I have several suggestions for improving LMS. I see that Personify is changing names (LMS is now Classroom) and we are MC Professionals. What else is coming in the future other than a hike in price for an already expensive system? Memberclicks is fine. I know that does not sound like a rousing endorsement but it is the best our association could find when we decided to change vendors. I am familiar with the software. The customer service is excellent! The response time is phenomenal and they help me with the information they share . I have written to them and called. Always the same excellent service. For the service alone, I wouldn't leave Memberclicks.

Pros

The most impactful features are the creation of a database and the ease of creating forms for Event Management.

Cons

I am not yet a fan of the new Contact Center. I wish that there was a connection with the old contact center so that our messages and images can be available. I know there are work arounds but in this day and age they shouldn't be necessary. I often wonder if the people writing the software are actual users. What seems intuitive and current to them may not translate to being intuitive and modern to the users. Do you test with your users while it is being built? We are small with about 500 members and prospects.

Reasons for Switching to MemberClicks

We had no control over ATAC. Their person had to make all changes we needed at a pretty hefty price each time. I had used Memberclicks with a sister organization and I knew that it didn't have to be this way. We had a demo of several software packages for our Board of Directors and hands-down, Memberclicks was the choice.

October 2018

Nancy from NC Osteopathic Medical Association

Company Size: 1 employee

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

3.0

October 2018

Using product for two months and feeling frustrated

I did not have a positive experience with my on-boarding specialist. There was often confusion about appointment times; work that was promised was not completed timely; in fact, some of it has still not been done and we have been live for two months. When the system went live, renewal notices were sent to all my members and they were only supposed to go to the ones that had lapsed. My Board of Directors approved the rather large expenditure to purchase the system and then my credibility was impacted when I had to explain why members that had already paid for the year, were receiving a bill. Even though I had put in writing to the on-boarding specialist that the renewal notices for 2019 were to go our in November 2018, they went out September 1st. When I questioned this, I was told there was a bit of confusion. Thank goodness the help team members have been responsive and have tried to help sort out any problems.

Pros

As the director of a member based association, I contacted my fellow directors in other states that were using MemberClicks to ask about their experience with the product. They all recommended it noting just a few problem areas. I had an amazing demo experience with a very knowledgeable and friendly staff person who sold me on the product. Having the ability to track membership, generate invoices and track payments was a key reason for choosing the product. I hope that in a year's time, my comfort level with using the system will be such that I can realize the benefits we envisioned when purchasing the product. I will say the help desk staff are very responsive and accessible.

Cons

I have used other AMS products in other jobs so I have a basis for comparison in terms of what these systems can do. I would like to see MemberClicks streamline the creation of notices for members. For example, right now I have to create a notice for every single type of member (e.g. notice about payment of dues). It would be much easier if I could create a notice and then click which members it applies to rather than having to copy and paste the info into 8 different notices. Also, I know there are videos and staff available by e-mail but it would be helpful to have a guide or instruction manual that includes step by step instructions, rather than having to search through a bunch of articles. Also, I would love to be able to produce membership and revenue reports.

November 2021

Jessica from Shape pa

Company Size: 1 employee

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

November 2021

Memberclicks Review

It has been good, I know everyone is short staffed, but the lack of customer service and delayed wait times puts a lot of stress on a one person run organization

Pros

The one stop shopping for everything in one place is great. Website, email, and membership management.

Cons

I feel like updates are not always communicated, a new features can be difficult to use without a heads up on how to use them.

Reasons for Choosing MemberClicks

The price abd what the software could do.

Reasons for Switching to MemberClicks

Better capability

Response from Personify

Replied November 2021

Thank you Jessica for your review. If there is anything we can help with, please contact us. - MemberClicks Team