From my previous experiences with the product, I noticed that it is a product that deserves to be the best in this field, and it is really great

It is characterized by accuracy in working through financial reports and searching for new partners through the electronic campaign. Truly a multi-privilege product

It’s s characterized by the strengths of his work, there is nothing negative about it

The software itself is multifaceted and meets many of the needs we have as a small nonprofit. We are continuing to expand our use and growing our capabilities! I love that it integrates with other platforms and meets our needs for CRM, fundraising, accounting, and email marketing!

Anything on my wish list has gone to the team for considering!

My organization previously had many different excel spreadsheets, and as we grew it became more challenging to keep track of all of our information appropriately. We wanted one system that could be used for member and donor management, that includes event processing, fundraising, budgeting, and email marketing, and monkeypod is that system. It connects directly to our bank account (in a read only capacity) to make sure that our budget stays on track, and you can make notes to yourself within the system and add reminders about follow up tasks. You can keep track of custom characteristics, like who won't attend programs, but really likes getting emails, or who is not looking to date but wants to come to classes.

I love that I am able to keep track of members and donors in one place, and when anyone pays for anything, it automatically goes into the system. Expenses can be tagged so that you can see exactly how much has come in versus gone out for a specific event/item/project. I also love that Monkeypod works to grow its options and partnerships with other useful companies to make life easier.

It would be helpful to have a phone option for customer support, instead of having to send 47 emails to work through a situation. I also sometimes find it challenging when sending emails to have different email lists of almost but not quite exactly the same people and have to recreate them often when our people don't rsvp through the proper pages.

MonkeyPod has been a much-needed time saver. Everyone I've engaged with is friendly and very knowledgeable.

All the account features have been very helpful. The add-on bookkeeping services have been a tremendous support. The software has been easy to learn. The drop-in hours are great for getting questions answered. I appreciate that new features based on users' input are regularly added.

I wish we had known about MonkeyPod at the beginning of our fiscal year.

Not bad. Not fantastic either.

I really enjoyed how MonkeyPod was NPO centric, which made tagging income and expenses very easy and accessible unlike software like Quickbooks were "donations" have to be categorized as "sales".

Honestly, it just feels too early in development for my taste. Customer support doesn't seem to ever have a consistent answer for problems, promises aren't fulfilled, critical features like webhooks and native form integration just don't work for fiscal sponsor clients. It is really frustrating to talk to a representative and be promised something only to be emailed later and told that you have to make do because you're a fiscal sponsor client so you don't matter.