The software itself is multifaceted and meets many of the needs we have as a small nonprofit. We are continuing to expand our use and growing our capabilities! I love that it integrates with other platforms and meets our needs for CRM, fundraising, accounting, and email marketing!

Anything on my wish list has gone to the team for considering!

Overall, we've already seen amazing benefits with using MonkeyPod, including, but not limited to: streamlined workflow (pipelines, etc.), up-to-date data relative to our organization's processes, access to an overview of people & how they're involved in our organization & how they've engaged with us (roles, interactions, and history), and ease of access to a central "database" that our organization's staff need to access data, and much more!

What I like most about MonkeyPod is that they are accommodating & understanding of nonprofits, the work they do, and the features that best support their work. Because of that, they provide affordable solutions and have been extremely receptive to user feedback where they've adapted and added features! Some features we appreciate tremendously is the bcc customized for the organization where you can use the custom bcc email to send to your organization's MonkeyPod database that will log an interaction and create/update that person's record accordingly. Another feature we love is the ability to household & connect records, use an advanced search to create & save "lists" of records based on custom attributes, tags (unlimited reasons for how helpful this feature is!), and so much more! Since we've been using the platform, we've been reaching out for assistance & they've implemented solutions and/or addressed our concerns in the most professional & timely way possible! We love how engaged & involved they are in their clients' relationship with them!

There are features we'd still like to see added and enhanced, such as custom API integrations, however, because of their willingness to accommodate clients' needs by implementing features and/or providing alternate solutions... we are willing to wait for those features or find internal workarounds due to all the features currently available that maximize our efforts & provide impactful solutions for all our other needs!

Not bad. Not fantastic either.

I really enjoyed how MonkeyPod was NPO centric, which made tagging income and expenses very easy and accessible unlike software like Quickbooks were "donations" have to be categorized as "sales".

Honestly, it just feels too early in development for my taste. Customer support doesn't seem to ever have a consistent answer for problems, promises aren't fulfilled, critical features like webhooks and native form integration just don't work for fiscal sponsor clients. It is really frustrating to talk to a representative and be promised something only to be emailed later and told that you have to make do because you're a fiscal sponsor client so you don't matter.

My organization previously had many different excel spreadsheets, and as we grew it became more challenging to keep track of all of our information appropriately. We wanted one system that could be used for member and donor management, that includes event processing, fundraising, budgeting, and email marketing, and monkeypod is that system. It connects directly to our bank account (in a read only capacity) to make sure that our budget stays on track, and you can make notes to yourself within the system and add reminders about follow up tasks. You can keep track of custom characteristics, like who won't attend programs, but really likes getting emails, or who is not looking to date but wants to come to classes.

I love that I am able to keep track of members and donors in one place, and when anyone pays for anything, it automatically goes into the system. Expenses can be tagged so that you can see exactly how much has come in versus gone out for a specific event/item/project. I also love that Monkeypod works to grow its options and partnerships with other useful companies to make life easier.

It would be helpful to have a phone option for customer support, instead of having to send 47 emails to work through a situation. I also sometimes find it challenging when sending emails to have different email lists of almost but not quite exactly the same people and have to recreate them often when our people don't rsvp through the proper pages.

Overall MonkeyPod is the easiest financial program I have used. The CRM management is useful and comprehensive. Thank you letters are easy to create using the Fundraising Reports from MonkeyPod and Word.

Monkey Pod is very simple to use and even if you are not a professionally trained accountant you can run financial reports with ease and compare each year to the prior year at the touch of a button. You can scan your invoices and save them in MonkeyPod with the check number and payee so all your information is in one spot if you need to refer back to it. The support is incredible, questions are answered the same day and the support team works with you until the problem is solved. They donʻt send you a link to watch a video and figure it out on your own like so many other companies do, they talk to you and suggest solutions and follow up with you to make sure itʻs resolved.

We are a performing arts venue so a ticketing module that includes a season ticket and flexpass option as well as single tickets would make my life complete. Overall, building an email campaign is a really easy but you do have to delete the suggested template pieces before you can build a new campaign. The best thing to do is make your own templates and save them, but for each new template you make you will have to delete a bunch of suggestions.

When I met with our accountant this past January for 2022 IRS non-profit filing, all the reports and data were available to the accountant. Through MP I was able to give her permissions. For the first time in 7 years she did not have to tweak any numbers to make them add up correctly.

Our organization is at its 1 year anniversary using MonkeyPod (MP) and for the first time I am not using Excel, Quickbooks, and another accounting tool to keep track of donations and donors. All that I was doing in 3 tools is now in one tool box. Also, other members on our Board now have access to the data and I no longer have to worry about pulling together information from different sources to explain our status.

Not sure this is a "least" because much of it is on me. Quickbooks and Excel has its own language and MP is different. It just takes some time getting into MP to learn the nuances.

Monkeypod's staff is amazing and this system is unbelievably supportive to nonprofits of all sizes. I can't say enough good things about Monkeypod. I tell everyone I know who works in nonprofit about it.

Monkeypod allows our finance team to properly track and release grant money, run simple and usable reporting, and makes it easy to track day-to-day bookkeeping activity.

There is nothing we do not like in Monkeypod.

Overall, we're so glad we switched to MonkeyPod. It's very clear that this is a tool designed for nonprofits by nonprofit people!

This is a very intuitive platform and for the price, it provides the best functionality of all the tools I've demo'd!

I am having a hard time figuring out some of the accounting functionality.

The customer service is out of this world! They all go above and beyond. They even have a feature that allows you to track upgrades/new features and submit suggestions.

The user experience is intuitive and well built for nonprofit systems. We are blown away to have a system that integrates our CRM, donations, bookkeeping, email marketing, etc. It can even manage your board! Definitely built by people who know nonprofit systems well.

We've had zero difficulties with the product so far, but I guess our least favorite aspect is having to pay additional monthly fees for some of the add-ons or suites. This isn't unusual though, and the fees are reasonable.

I love being able to search through a complete database of all our clients and constituents. Never having any kind of CRM for our organization before this has been a large improvement. I also love that it's a small company with staff based in Hawai'i. They are very responsive, supportive and quick to adapt and improve their features.

I haven't really encountered many issues yet that haven't been solved! Maybe not being to see at a glance who has received a donation receipt (it's automatic if they donate online, but for mailed checks and other donations it needs to be entered manually...)

We needed to streamline our costs as well as the number of different systems/software we were using to do things like track donors, manage grants, and collect donations. This was an all-in-one solution that really met our needs

What I love about monkeypod is the responsiveness of the support team. While every database has its limitations, Monkeypod is a rare company that will respond to user needs and requests in a timely manner. I really feel we have a partner in database management!

I wish that the searching and reporting functions were a bit more sophisticated.

MonkeyPod has been a much-needed time saver. Everyone I've engaged with is friendly and very knowledgeable.

All the account features have been very helpful. The add-on bookkeeping services have been a tremendous support. The software has been easy to learn. The drop-in hours are great for getting questions answered. I appreciate that new features based on users' input are regularly added.

I wish we had known about MonkeyPod at the beginning of our fiscal year.

We've just finished migrating all of our data over, and are up and running. We have yet to do a fundraiser with MonkeyPod, but our donor management, email campaigns, individual donations, and ongoing accounting is all going smoothly. Their staff is incredibly responsive! Amazing support, made even more so by the fact that our organization is small enough to be on their discounted plan and they didn't skimp at all on any onboarding help we asked for. They seem to be an excellent company.

MonkeyPod has been a game-changer for our organization. With only one paid staff member and one contracted grant writer, we need to be very efficient with people's time. The integration of our donor management, accounting, marketing, grant tracking, to do lists, (everything!) in one place is huge. Rather than having a collection of different tools (MailChimp, Quickbooks, DonorBox, Dropbox, etc.) we now have all staff, board members, and volunteers working off one system. We avoid a lot of duplicated effort now and have streamlined multiple workflows. This efficiency creates greater capacity for our staff to focus on the bigger tasks for the foundation. And the simple access to view our budget, donations, grants, and various action items gives our volunteer board quick and easy visibility into the health and status of the organization at any point.From a technical standpoint, I appreciate the lean/modern design of MonkeyPod and the absolutely incredible responsiveness of their customer service and technical team. I appreciate that the program isn't bloated with features that we'll never use (some of the other CRM packages have far more than we need for donor management or email marketing), but it has just about everything we need to efficiently run our nonprofit.Their weekly Wednesday open hours are a brilliant idea -- giving customers a regularly schedule time to talk face-to-face with knowledgeable staff about how to best use MonkeyPod.

There are some inconsistencies in the interface that trip me up occasionally, but I'm hopeful those will be resolved over time. They could also offer more for custom reporting. You can export to Excel and create your own reports there, but sometimes data needed for our reports isn't available with an export.

MonkeyPod makes it possible for us to focus on our mission rather than having to spend a lot of time worrying about accounting. Everything about this software makes our work lives easier and more efficient. MonkeyPod helps us work smarter, not harder.

MonkeyPod's integration of accounting, CRM, email marketing, donor management, customer relations, grant tracking, and everything else is incredible. There are infinite ways that this system makes work easier and helps us focus on our mission first and foremost.

Data transfer from other systems is complicated because of how difficult it is to get the data you need out of those other systems you might have been using in the past. But MonkeyPod's staff is incredibly helpful and the templates they provide make is so much easier! There's a temptation to try to migrate only one system at a time and I think that's ultimately a mistake. Just bite the bullet and take the time to get the data imported correctly and you'll be so happy you have a functional integrated system to use (you won't miss those other programs for a second!).

MP has made all of my accounting and administration problems fade into the background so that I can focus on running our organization. I used to get so stressed when it came time to create or print reports. NO MORE! I can do all of the financial things and then focus on the work I enjoy!

I run an extremally small non-profit to work with youth in the outdoors. I have no experience in accounting or financial management. I needed a non-profit accounting product that was cost effective but did not require me to go back to school to learn accounting. MonkeyPod is EXACTLY that product. It fits within our budget and offers opportunities for us to expand. The customer service has been super responsive anytime I had a question or problem. The weekly drop ins to help with problems are fantastic. The whole MP team has been so easy to work with and understand the needs of a small non-profit. The accounting is easy to use. It lets me set up my own chart of accounts. We can integrate with our bank and they have so many apps to help us do what we need to do for our employees and donors.

The only bad thing I experienced actually showed how responsive they are to customer needs. At first they were unable to integrate with our bank so I could easily download transactions even though our bank was listed as being supported. After a bit a email conversation they were able to get everything up and running. I have no complaints!

By far, the best feature of MonkeyPod is the incredible and personalized customer support. No CRM is perfect, and we all get frustrated, so having the support team that truly listens and actively helps you through any issue is golden! Monkeypod approaches data management and accounting software in a way that no other system does - with the nonprofit organization and arts administrators in mind. They created something that works with all the directions and nuances of my arts organization.

Any CRM transition is challenging, but Monkeypod held my hand and helped manage my expectations for the process. Understanding the set-up/transition timeline from the very start would be helpful. To know if a phased in approach is best for your organization (start using one area/feature at a time) or if you can input all and take off running. Because accounting is directly integrated, which is a GREAT feature, it can be challenging to wrap your head around the big picture, but once you do, it is SO worth it.

Overall the experience with Monkeypod has been amazing. The Mokeypod team has been helpful and accommodating from the jump. They have made themselves available to us for help migrating out of and into their system. Communication was quick and problems were solved right away. This was especially helpful to us since we had a quick deadline to migrate out of our previous CRM.

We have just completed importing our data from our previous CRM and email marketing databases. We are in the process of verifying that the data has imported correctly and setting ourselves up to start using Monkeypod exclusively. So far things look great and the migration from old to new went smoothly.

None that we can identify at the moment. Part of why we chose Monkeypod over other options was because it had all of the things we needed.

The main problem with MonkeyPod is one that we would have with any tool--namely, the reluctance of some of our staff and Board members to take the time to learn a new tool. They want to cling to the old way of doing things, since this is easier on them, but by not taking a tougher line on transitioning we are missing out on the benefits for which MonkeyPod was chosen. I hope that's a temporary situation.

I have been very pleased with the responsiveness of MonkeyPod staff whenever I have had a question or concern. I feel that they not only listen to our organization's needs, but they really care about helping us to make data-based decisions to more successfully serve our community.

Using email addresses as IDs for entities (customer, donor) leads to duplicate records when the same person interacts with us via more than one email address. There are workarounds, but occasionally there is confusion. I would also like to use contra accounts--for example, to subtract discounts and refunds from our ticket data right there in the income section, instead of treating those more as expenditures. MonkeyPod doesn't currently support contra accounts, although that might change.

We have been very happy with monkeypod, again it's allowed us to streamline and we have led several email campaigns that were also fairly successful!

I like the fact that monkeypod eliminates the need for multiple systems. We were able to cancel 3 or 4 services because monkeypod was able to do the job of those 4 systems.

I wish I could pay the bills from monkeypod and it would actually move the money. Right now it just makes a record fo the transaction

We are a volunteer-managed membership-based NPO whose leadership changes annually/semi-annually. MonkeyPod blends several autonomous management tools into one package that simplifies what were separate processes.

Ease of use, flexibility as we figured out how best to tweak it for our organization's needs (not squeezed into a cookie-cutter solution), easier transition from old system than we expected, support from the team for our needs and ideas

Most of what we would like to see added is already in their pipeline, so don't have anything to add here.

I highly recommend MonkeyPod. The team has provided us with helpful support and insight all along the way.

The MonkeyPod team has been immensely helpful with our onboarding process for their product. They provide thorough training and personalized support all along the way. Their system has made tracking our donors, Board information, members, and volunteers easy. It also has helpful tools available for tracking grants.

It would be nice to be able to send an email campaign to multiple email distribution lists at the same time.

A new [sensitive content hidden] is pushing our organization to new ways of operating, and we now need to track multiple grants, with all the subsequent reporting necessary. As the long-time volunteer handling our single checking account and an excel spreadsheet tracker, I was starting to panic until I found MonkeyPod. I can now tag each expense to its grant, pull up a full report on spending for an individual project or check what balance remains for a given grant account with just a click or two.

It really is quite easy to set up, although I must confess that the first two things I did, I did incorrectly and spent a good bit of time trying to fix. However, product support stayed with me till I got it all corrected, and I subsequently devoted more time to the video tutorials BEFORE trying to do something new - a process that worked much better!

I still have trouble intuiting what is meant by various accounting terms, but am learning. While some of this is likely to be available somewhere in their excellent video tutorials, I have not yet stumbled across exactly where to look for what.

We're working on our API configuration and stretching our wings with the deep cross-functionality MonkeyPod provides. Though we're still in early stages of our deployment of MonkeyPod, we're grateful and extremely pleased with the product and the team behind it. We're excited to continue to harness the power of this exceptional tool. I highly recommend it.

MonkeyPod offers tremendous versatility, easy to configure customization, no price penalties for growth and outstanding customer service. This product was developed from the ground up for Nonprofits and it shows. The automated integration of CRM, email marketing, online fundraising, accounting and reporting, and task management saves time while increasing transparency. MonkeyPod's user-driven feature development portal is also a huge plus.

As a newer to market product, there are some features that are still in development. That said, MonkeyPod actively communicates its product development roadmap with users and gives users a voice in the process. While a modicum of patience is required, MonkeyPod demonstrates that good things come to those who wait and the readily accessible benefits of the product far outweigh any wishes for features yet to go live.

I am very fond of this program since we have been to implement the product

I enjoy the user friendly interface! I like the helpful hints and the quick access to support. I feel important and connected to a company who cares.

Nothing at this time, I hope we could implement tracking volunteer hours and program data like clients being served etc

I love MonkeyPod and I love the people behind it. It's a smart tool for small organizations and for arts administrators who are artists first and administrators second. In all of my interactions with the company, I have felt heard, understood, and supported. I would highly recommend them to anyone!

I switched from a very basic accounting system, no CRM, and lots of spreadsheets to having an integrated system where I can track our balances, make budgets that update in real time, and search for anyone we have worked with over the years. I love the easy-to-use mailing lists and the infinite ways they can be segmented. I can stress enough how much time (an irritation) MonkeyPod has already saved me. Plus, the onboarding process was thorough, hugely helpful, and it was even FUN!

On my wish list would be easily customizable mailing list sign-up forms (right now, creating a sign-up form requires writing code, which I don't know how to do and don't want to learn), and more customizable fundraising pages (à la Donorbox) with payment forms that can be embedded on a website. I also hope we'll eventually be able to file 1099s directly from MonkeyPod.