The software itself is multifaceted and meets many of the needs we have as a small nonprofit. We are continuing to expand our use and growing our capabilities! I love that it integrates with other platforms and meets our needs for CRM, fundraising, accounting, and email marketing!

Anything on my wish list has gone to the team for considering!

Overall, we've already seen amazing benefits with using MonkeyPod, including, but not limited to: streamlined workflow (pipelines, etc.), up-to-date data relative to our organization's processes, access to an overview of people & how they're involved in our organization & how they've engaged with us (roles, interactions, and history), and ease of access to a central "database" that our organization's staff need to access data, and much more!

What I like most about MonkeyPod is that they are accommodating & understanding of nonprofits, the work they do, and the features that best support their work. Because of that, they provide affordable solutions and have been extremely receptive to user feedback where they've adapted and added features! Some features we appreciate tremendously is the bcc customized for the organization where you can use the custom bcc email to send to your organization's MonkeyPod database that will log an interaction and create/update that person's record accordingly. Another feature we love is the ability to household & connect records, use an advanced search to create & save "lists" of records based on custom attributes, tags (unlimited reasons for how helpful this feature is!), and so much more! Since we've been using the platform, we've been reaching out for assistance & they've implemented solutions and/or addressed our concerns in the most professional & timely way possible! We love how engaged & involved they are in their clients' relationship with them!

There are features we'd still like to see added and enhanced, such as custom API integrations, however, because of their willingness to accommodate clients' needs by implementing features and/or providing alternate solutions... we are willing to wait for those features or find internal workarounds due to all the features currently available that maximize our efforts & provide impactful solutions for all our other needs!

Not bad. Not fantastic either.

I really enjoyed how MonkeyPod was NPO centric, which made tagging income and expenses very easy and accessible unlike software like Quickbooks were "donations" have to be categorized as "sales".

Honestly, it just feels too early in development for my taste. Customer support doesn't seem to ever have a consistent answer for problems, promises aren't fulfilled, critical features like webhooks and native form integration just don't work for fiscal sponsor clients. It is really frustrating to talk to a representative and be promised something only to be emailed later and told that you have to make do because you're a fiscal sponsor client so you don't matter.

My organization previously had many different excel spreadsheets, and as we grew it became more challenging to keep track of all of our information appropriately. We wanted one system that could be used for member and donor management, that includes event processing, fundraising, budgeting, and email marketing, and monkeypod is that system. It connects directly to our bank account (in a read only capacity) to make sure that our budget stays on track, and you can make notes to yourself within the system and add reminders about follow up tasks. You can keep track of custom characteristics, like who won't attend programs, but really likes getting emails, or who is not looking to date but wants to come to classes.

I love that I am able to keep track of members and donors in one place, and when anyone pays for anything, it automatically goes into the system. Expenses can be tagged so that you can see exactly how much has come in versus gone out for a specific event/item/project. I also love that Monkeypod works to grow its options and partnerships with other useful companies to make life easier.

It would be helpful to have a phone option for customer support, instead of having to send 47 emails to work through a situation. I also sometimes find it challenging when sending emails to have different email lists of almost but not quite exactly the same people and have to recreate them often when our people don't rsvp through the proper pages.

Overall MonkeyPod is the easiest financial program I have used. The CRM management is useful and comprehensive. Thank you letters are easy to create using the Fundraising Reports from MonkeyPod and Word.

Monkey Pod is very simple to use and even if you are not a professionally trained accountant you can run financial reports with ease and compare each year to the prior year at the touch of a button. You can scan your invoices and save them in MonkeyPod with the check number and payee so all your information is in one spot if you need to refer back to it. The support is incredible, questions are answered the same day and the support team works with you until the problem is solved. They donʻt send you a link to watch a video and figure it out on your own like so many other companies do, they talk to you and suggest solutions and follow up with you to make sure itʻs resolved.

We are a performing arts venue so a ticketing module that includes a season ticket and flexpass option as well as single tickets would make my life complete. Overall, building an email campaign is a really easy but you do have to delete the suggested template pieces before you can build a new campaign. The best thing to do is make your own templates and save them, but for each new template you make you will have to delete a bunch of suggestions.