Neon CRM vs MemberLeap
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
4.6 / 5
Value for Money
4.3 / 5
4.8 / 5
Customer Support
4.3 / 5
4.9 / 5
Functionality
4.2 / 5
4.6 / 5
Last Review Written
September 20, 2024
June 9, 2024
Pros/Cons
Pros
- The ease of use in all aspects - donation tracking, fundraising campaign setup and monitoring, reporting, etc. are so much appreciated after working for so long without that ease.
- We have only used the free version so we are hoping this is as great as we are expecting.
- It's a great product, you get access to so much support and a robust knowledge base filled with guides and training that will help a lot. It's intuitive and really friendly.
Cons
- NeonPay was a disaster, the reporting is horrendous, the fees don't add up, mysterious 'other' charges appear, if you have refunds, they are not properly accounted for.
- Read their 'comments' in their support center - eye opening. This is a dishonest company with poor support and a subpar product.
- The inability to email registrants for an event from the event registration page is unfortunate.
Pros
- The program is robust for the price point, which is great for a small nonprofit like us. It will save us countless hours with membership and conference/event management.
- They offer a good overall product for Member Management, Member Communication, and Event Management at a good price. They have many more capabilities that we have not taken advantage of.
- Out of the box, MemberLeap is a feature rich association management tool. But what gives MemberLeap the distinct advantage is their dedication to improving the product in customer-centric ways.
Cons
- There are a few layers to get through to create designs and some areas can be frustrating when you forget how to do something. We are beginning to create some how to videos to assist with this.
- There is such a wide variety of reports it is hard to keep track of what each report does.
- The Admin interface is hard to learn unless you have something specific to do.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
