NetSuite
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Most Helpful Reviews for NetSuite
1 - 5 of 1,223 Reviews
Apeksha
1,001 - 5,000 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed September 2021
Best ERP out there
Federico
Verified reviewer
Banking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Great product for a Small / Medium Business
Once we pass the initial challenges from the initial implementation, it does have become an invaluable part of our daily operations.
PROSWe are using this CRM for some time and really have become a critical tool for our commercial team, it has great lead tracking capabilities that allowed the reduction of the time needed for closing deals. Customizing reports anyway we want is a great tool in managing our forecasts. In addition, we were able to integrate it with several tools with no problem.
CONSThe investment in this tool is high since NetSuite was acquired by Oracle. Third party integration can be challenging if you don't have a specialized support team. We did have to spend some time training our associates.
Reason for choosing NetSuite
We did a cost / benefit analysis and NetSuite CRM had the highest score.
Reasons for switching to NetSuite
We needed a more robust and flexible tool to improve our commercial capabilities.
Vendor Response
Thanks for taking the time to leave a review, Federico! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied September 2022
Mauro
Verified reviewer
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2022
NetSuite SuiteCommerce is Powerful But Pricey
We liked the interface and capabilities of SuiteCommerce, but we did not enjoy the costs associated with ownership. SuiteCommerce may have been too aggressive of a platform for where we were in terms of eCommerce presence and sales as we were trying to build it out. Other platforms may have been a better option in our case, but SuiteCommerce is probably a better fit for a company going all in on eCommerce and is ok with the up front spend to get it going.
PROSSuiteCommerce offers all the features you need for a successful eCommerce implementation.
CONSThe price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable.
Reason for choosing NetSuite
We had little option but to agree to implement SuiteCommerce for the division it was to be used for.
Reasons for switching to NetSuite
We were kind of forced to make the switch to NetSuite SuiteCommerce for our US division as it was selected by the person over-seeing those operations. We probably would not have selected this platform for where we were in our eCommerce presence.
Sekou Djibril
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
NetSuite: Powerful but complex all-in-one business management software
NetSuite is a powerful and comprehensive all-in-one business management software that offers many benefits to businesses. With an integrated solution for managing all business functions, NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data. The software is also scalable and can adapt to current and future business needs.However, NetSuite's cost and complexity can be a drawback for small businesses, which may find the cost prohibitive and implementation difficult. Large enterprises may need additional resources to manage and customize NetSuite to suit their needs. Also, integration with other software can be difficult and require significant technical resources.Overall, NetSuite is a great choice for businesses that need a complete solution for business management and have the resources to set it up and customize. Companies should carefully assess their needs and budget before deciding to adopt NetSuite. However, once in place, NetSuite can provide real-time visibility, ease of use, and excellent customer support to help businesses succeed.
PROSHere are some of the highlights of NetSuite:Integration of all business management functions: NetSuite offers an integrated solution for managing all business functions, including accounting, inventory management, order management, human resources management, CRM, e-commerce and much more.Ease of Use: Despite its power, NetSuite is easy to use and navigate. Intuitive user interface and customizable dashboards help to work efficiently.Real-time visibility: NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data.Scalable: NetSuite can grow with your business. It can adapt to your current and future needs as your business grows.Customer Support: NetSuite offers excellent customer support. Their representatives are responsive, knowledgeable and available to answer questions and resolve issues quickly.In summary, NetSuite is a powerful and flexible all-in-one business management solution that offers real-time visibility, ease of use and excellent customer support.
CONSDespite the many advantages that NetSuite offers, there are also disadvantages to consider. Here are some of the disadvantages of NetSuite:Complexity: NetSuite can be difficult to set up and use for companies with no experience managing business management software. It can take a lot of time and resources to set up, which can be a drawback for small businesses.Cost: NetSuite is expensive software, and costs can vary depending on the number of users and the modules selected. Setup and training costs can also be high.Customization Limitations: Although NetSuite offers some customization, options may be limited for some businesses that have more specific needs.Integration with other software: Integrating NetSuite with other software can be difficult and require significant technical resources.Slow response time: NetSuite's response time can be slow, especially when running reports or accessing real-time data.In conclusion, NetSuite is powerful business management software, but it can be expensive, complex, and difficult to integrate with other software. Small businesses may find the cost and complexity prohibitive, while larger enterprises may need additional resources to manage and customize NetSuite to suit their needs.
Vendor Response
Thanks for taking the time to leave a review, Sekou! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied March 2023
Manthan
Online Media, 1 employee
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
I like the fact that NetSuite is highly cost-effective.
I think NetSuite is an invaluable tool for managing projects and accounting. It offers efficient billing and payment processing, and its user interface is easy to navigate. With a few modifications, it could be even better.
PROSOne of the things I like most about NetSuite is its automated billing system. This feature automatically charges customers for subscriptions and invoices, making billing and payment processing quick and easy. Additionally, it keeps a record of customer accounts and their payment statuses, saving me time and effort.
CONSHowever, one of the things I don't like about the software is its lack of customization. While the software does offer some customization settings, it doesn't offer the same range of options as other platforms. This means that I can't make adjustments to the software as my business grows and changes.
Vendor Response
Thank you for taking the time to leave a review. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you on feedback.
Replied March 2023