NetSuite vs PatronManager CRM

NetSuite has 740 reviews and a rating of 4.09 / 5 vs PatronManager CRM which has 29 reviews and a rating of 4.45 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.09 / 5 (740)

4.45 / 5 (29)

Ease-of-Use

4.0 / 5

4.0 / 5

Value for Money

3.5 / 5

4.5 / 5

Customer Support

3.5 / 5

4.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

June 21, 2021

January 17, 2020

Pros/Cons

  • Pros

  • easy to use, easy to learn and very functional

  • I like the ease of use, reporting features are great, and overall experience is excellent. I also like the fact that I can be anywhere in the world and log into my account.

  • Cons

  • When going deeper into editing, it can get a bit confusing, but it is easy to learn what steps you have to take to edit a particular piece of a page.

  • I like everything about this software except the price is a little more expensive compare to similar accounting softwares

  • Pros

  • It is web accesible, and once you figure out with tech support how to get it integrated to the look and feel of your own website, it provides a good patron experience.

  • What we used to do in three databases and a couple of spreadsheets is now in one: ticket purchases, donations, volunteer experience, class registrations

  • Cons

  • The class registration "module" is the second or third app we've tried. It's good, but still not a seamless integration.

  • Honestly, there's not much to dislike. There are a few minor aspects that I wish were more configurable for our environment, but we have workarounds for them so not a large negative impact.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2018

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Pricing Guide

2020 Nonprofit Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos