Bonterra Guided Fundraising

RATING:

4.7

(664)

About Bonterra Guided Fundraising

Bonterra Guided Fundraising offers donor management software integrated with fundraising pages and personal coaching for growing nonprofits. Donor Management Software: Search and segment donors, track gifts, and launch personalized email and direct mail campaigns with a donor management software. Get results and trends on fundraising activities and communications through dashboards, real-time activity feeds, and direct integration with fundraising pages. Fundraising Pages: Secure customize donation pages, event ticketing, and peer-to-peer fundraising pages. All fundraising pages are mobile-optimized and feature integration with donor management software, automated tax receipts, recurring donation capability, and built-in best practices. Personal Fundraising Coach: O...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Bonterra Guided Fundraising Pricing

Network for Good is available across multiple pricing plans, outlined below. Please reach out if you don’t see a contact tier or price that fit your needs. 0-500 contacts: $100/per month* 0-1,000 contacts: $200/per month 1,000 - 5,000 contacts: $300/per month 5,000 - 10,000 contacts: $400/per month (All prices listed as billed annual costs)

Starting price: 

$100.00 per month

Free trial: 

Available

Free version: 

Not Available

Donor management

Bonterra Guided Fundraising Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Bonterra Guided Fundraising

1 - 5 of 664 Reviews

Veronica

11 - 50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2021

My Great Review :)

User Profile

Aiden

Verified reviewer

Performing Arts, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Fantastic for Nonprofits

It's been a really positive experience. The customer service is quick and friendly. They're constantly updating the software for the better. It's really easy to use, even for the least tech-savvy people.

PROS

The CRM works really well -- it's easy to keep track of donors, real-time donations, and events. It lets you stay in contact with donors and see their patterns of giving. It's also easy to see which events brought in the most donations, and lets you easily email groups of donors, either by event or by giving patterns.

CONS

The forms (surveys) are too limited. I can't collect data in the way I want, so it makes surveying donors difficult.

Reasons for switching to Bonterra Guided Fundraising

Network For Good had more integrated features, had better customer service, and was less expensive.

Kathi

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Lots of Features and Ease of Use

Their training staff is exceptional, and we've really enjoyed this system over our previous one. We highly recommend Bonterra!

PROS

NFG was brought to our non-profit organization through a Jumpstart program and we compared it against the Salsa system we were using. Bonterra is much easier to use and reports are infinite - We love it!

CONS

We were gifted reduced pricing for the software the first 1-2 years, so the retail price is a bit harder for our non-profit but the benefits are much greater and we'll continue to use it

Reasons for switching to Bonterra Guided Fundraising

Too technical and hard to use for multiple users

Kendra

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed January 2022

Please consider other donor software!

Terrible! After less than a year, they are taking away a key feature of their platform (event ticketing) and making it an additional $2000 (!!!!!) to have. This is a 55% increase in cost despite it being a service I was told I would have when I signed up. Despite multiple complaints from almost all their clients, no one at the company will take responsibility for the decision or admit the error and not do it. I am having to switch to another platform immediately as that is a cost that small or medium size nonprofits (their target audience) cannot support. Their customer service uses platitudes ("I understand your frustration") rather than solutions. Even if they realize how unethical this is and how it damages our ability to fulfill our mission, I cannot trust them because what's next? Will they start charging thousands for emails next? Who knows, they cannot be trusted even though I have a signed contract stating this is a service I am guaranteed to have, they will not honor it. Please go with any other donor management software!!

PROS

It's easy to use and when I started with it, it combined all the features I need in one place - peer to peer, event management, ticketing, etc., and at a reasonable rate.

CONS

There are many features that need to be improved. Their help articles are often out of date and do not follow the current version of the software with the steps that need to be taken. The compatibility of auctions to donor records is terrible creating multiple duplicate entries that staff had to correct. They not only charge a flat rate for services but ALSO a percentage so there are a LOT of hidden costs. They do not have a way to track volunteer hours (essential in the nonprofit world!!) and their customer service, while responsive, resorts to platitudes rather than solutions.

Vendor Response

Kendra, Thanks for your feedback. It sounds like you were really enjoying your software until these changes were implemented - I'm sorry to hear that and we would love to get things back on track. This change was meant to make your experience better and add a lot of value to your events run through Network for Good but we understand the concerns. Pricing changes aren't something we do often and with the costs you shared, I think we should connect to make sure you understand any new fees - it may be less than you expect. With the changes going on at Network for Good, we are listening to your feedback earnestly. Your trust is unequivocally important to us. Can you please email me so I can set up a conversation with you and a member of our team? kathleen.connelly@networkforgood.com We take pride in being very transparent about our fees - if you can email me, I would appreciate to hear which fees you were surprised about. We really appreciate you taking the time to review us! Kathleen

Replied January 2022

Elain

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Center Point - [sensitive content hidden] found the solutions we needed in Bonterra (NFG)

I had used NFG at a non-profit I was previously employed. I asked my new colleagues to consider the Bonterra platform and they were equally impressed. It helped that I had the prior experience, however, I'm still learning, but am finding how versatile and easy to use the platform is.

PROS

--Ease of implementation and set-up --Combined tools in one platform (donor management, donor communication, fundraising campaign pages)

CONS

--Exporting of data was somewhat difficult, but the tech staff at Bonterra has been responsive in helping us work through the process

Reason for choosing Bonterra Guided Fundraising

I was already familiar with Bonterra and knew its outstanding capabilities. I didn't need to look any further.

Reasons for switching to Bonterra Guided Fundraising

We need more capabilities than what LGL gave us, plus I was familiar with Bonterra and had already determined its outstanding capabilities.