About Network for Good

Network for Good offers donor management software integrated with fundraising pages and personal coaching for growing nonprofits. 

Donor Management Software: Search and segment donors, track gifts, and launch personalized email and direct mail campaigns with a donor management software. Get results and trends on fundraising activities and communications through dashboards, real-time activity feeds, and direct integration with fundraising pages.

Fundraising Pages: Secure customize donation pages, event ticketing, and peer-to-peer fundraising pages. All fundraising pages are mobile-optimized and feature integration with donor management software, automated tax receipts, recurring donation capability, and built-in best practices.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

170 Reviews of Network for Good

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(106)

106

4 stars

(42)

42

3 stars

(17)

17

2 stars

(4)

4

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 170 results

November 2018

Hebert from Bread of Hope

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Falling in love with NFG

I just love how I can rely on a system that helps me connect with my donors, making so much of my work easier and giving me time to focus on what I need to.

Pros

the integration of so many features that allows you to connect several services in one place. I'm using less and less other services for contacting donors, events, donations, and using just the Network for Good donation management system. I also like the customer service available. It's great to have a team helping you through all the craziness of fundraising. I also like how NFG is constantly incorporating new technology in their system.

Cons

I wish some features would give me more customization options. Like, donation pages, forms, ​and direct mail, but I can perfectly work with all the available features.

January 2021

Kimberly from Journey House Foundation, Inc

Company Size: 2-10 employees

Industry: Individual & Family Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

From Rookie to Professional during a pandemic!

When we signed on with NFG, I had no Donor Management Software experience. I was the definition of a Rookie! In addition, our organization was small, but growing rapidly, and the donor records were not in the best order when I joined the staff. The task to get it all organized and ready to upload in the system was the hardest part, but the NFG team was encouraging and helpful. Our initial contact list was pretty small, but it has more than doubled in a year! Our fundraising coach was amazing from the beginning! She was patient, encouraging, held me accountable, and was so dedicated to our success! In between our meetings, I would participate in webinars to expand my knowledge of the software and new fundraising strategies during a worldwide pandemic! When I look at all that we have learned and how far we have come in a year, I am in awe and full of gratitude and appreciation for the Network for Good team! I can say with confidence I am no longer a "Rookie," but consider myself a professional, ready and eager to learn more! I smile thinking about where we will be at this time next year because I know the Network for Good team will continue to coach and encourage us on towards excellence in the fundraising field! Thank you for having faith in us and for continuing to develop strong, confident fundraising leaders, even in the midst of the uncertainty, challenge and difficulty our country and world has faced this year.

Pros

First and foremost, we love the customer service and support team! They make you feel at ease from the start and they walk you through the entire process. We love the webinars, resource library, video message feature, built in email system and the text-to-give feature. The task bar keeps you on track and the Activity feed allows you to see what your team has been working on if you need a quick reference.

Cons

Because there are so many features, sometimes I forget how to navigate to something. This is more due to my "Rookie" status, than the software.

Reasons for Choosing Network for Good

We love the built in email system and the video feature! We also like the customer service!

December 2017

Katy from 4KIDS of South Texas

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2017

To stay with NFG or not to stay... this is the question

No

Pros

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

Cons

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

Response from Emily

Replied January 2018

Hi Katy, Thanks for sharing your feedback about your great experience with our support team member, Lenny! Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able! Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement. If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!

December 2020

Hossein from Iranian American Community Center

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Software is software but what makes NfG different is the people

Excellent and easy deployment.

Pros

As with any software we do run into problems from time to time. What we have come to depend on is that everytime we run into a problem, we get a solution from the support team. In terms of functionality, the things we like the most are: - Email toll is easy to use, setup and send - Ticket Sales - We are a community center so pre-COVID we did lots of in-house events, and post-COVID we now do lots of virtual events. Its been great for both uses - Creating Donation Pages - The WYSIWYG editor is intuitive and easy to use. Setting up new donation pages takes just a few minutes! - End of Year reporting - Pretty self-explanatory - Quickbook Integration -

Cons

There are a few features, and I would really describe it as bells and whistles that would be nice to have. But value to feature to money it really is tough to beat Network for Good.

Reasons for Choosing Network for Good

Price, service, ease of use and value

Reasons for Switching to Network for Good

We needed a easier to use platform for our smaller non-profit

December 2020

jenine from Culture For One

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

NFG has changed our org for the better!

You need to know this - the customer service we've received from Network For Good is AMAZING. I am serious! We had Neon before, and it was like pulling teeth to get ANY help. I am a customer service maven and I hated dealing with neon but I LOVE dealing with Network For Good because they help us to feel as if they value our business. The chat function works almost immediately and every query has resulted in a viable solution. What's not to love?

Pros

The reporting feature in Network For Good is intuitive and easy to use and integration with Neon was nearly seamless. We were able to cancel our email service with another company since Network For Good enables sending eblasts from the CRM - literally at the click of a mouse! And this system adjusts the profile should a donor unsubscribe. We are saving money and enjoying using this CRM - and I cannot say enough about their attentive customer service!

Cons

I'll let you know once I figure this out because I haven't encountered a problem yet!

Reasons for Choosing Network for Good

Price and ease of use!

Reasons for Switching to Network for Good

Extracting Reports wasn't intuitive nor easy and their customer service seemed designed to discourage us from contacting them.