Network for Good Software


 

Network for Good offers donor management software integrated with fundraising pages and personal coaching for growing nonprofits. 

Donor Management Software: Search and segment donors, track gifts, and launch personalized email and direct mail campaigns with a donor management software. Get results and trends on fundraising activities and communications through dashboards, real-time activity feeds, and direct integration with fundraising pages.

Fundraising Pages: Secure customize donation pages, event ticketing, and peer-to-peer fundraising pages. All fundraising pages are mobile-optimized and feature integration with donor management software, automated tax receipts, recurring donation capability, and built-in best practices.

Personal Fundraising Coach: One-on-one coaching with a fundraising expert that will provide on-going fundraising strategy sessions, appeal review and creation, new ideas to enhance fundraising efforts, and more.

 

Network for Good  - Donor management
 
  • Network for Good  - Donor management
    Donor management
  • Network for Good  - Contact profile
    Contact profile
  • Network for Good  - Donation page
    Donation page
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

72 Reviews of Network for Good

 

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Software Advice Reviews (47)
More Reviews (25)

Showing 1-20 of 47

Reavey from Global Kids, Inc,
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Helpful but not without downsides

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have used Network for Good for Nonprofits to collect and track donations obtained through Facebook fundraisers, Charity Navigator, and certain individual donors. The direct deposit option, which is offered at no extra cost is useful in transferring funds.

Cons

The downsides to using Network for Good, particularly to collect donations from Facebook fundraisers, include anonymous giving details (no contact info for further cultivation), a significant deposit lag time, and platform fees.

Review Source
 
 

Jianan from UNO
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good choice

Pros

Network for good is a good software for customers to use to detect if the network is good or not.
It can also provide some useful suggestions.

Cons

Some network problems it cannot fix it timely
More useful and practical functions need to be added in this software

Review Source
 
 

Joelle from American Baptist College
Specialty: Philanthropic Foundations
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Could Be Much Better

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

If you're looking for a donor management system I can't say I'd recommend this one. After stuffing information in a four houred conference call, that is offered as separate classes you can take any time by other donor systems, I felt like they were realizing how behind they were, while still demanding a price tag of excellence they don't yet deliver.

Pros

This program has multiple platforms, so if you only have one need for it you can pay for a separate feature. It keeps great records of all electronic donations you receive. It also allows you to reset your password at a level of ease that most softwares don't provide.

Cons

One of the most confusing interfaces I've dealt with. I had to download donation records once a month and it always took me at least 5-10 minutes to remember what small button to push to get to where I needed to be. I would explore every other option available before I figured out where to go, so I didn't feel like it was labeled in a user friendly manner. They charge for extra features that other nonprofit systems offer for free. I also felt like they took a much bigger cut of the donations than was usual for a system like this. They charge about twice what we paid for donormanagemt, and with a system that already seemed confusing I didn't feel confident paying more for what seemed like much less.

Review Source
 
 

Whelma from CA Immigrant Policy Center
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great CRM for Nonprofit Organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We switched to Network for Good 3 months ago and we are already seeing the great benefits of transitioning. It is a lot easier to navigate than our old CRM platform. The dashboard feature and ability to produce/export reports is beneficial to our Development needs. The customer service and support is superb and very responsive.

Cons

Network for Good currently does not have a grants management component where our funder and donor contacts, grant deadlines, and grant materials can be managed in the portal.

Review Source
 
 

Janice from Global Kids, Inc.
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

They are expensive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are cheaper ways to create a donate page, you just have to do your research.

Pros

It's very easy to use, intuitive, straightforward, easy to set up. They also provide occasional fundraising tips via an e-newsletter that are solid. They offer Peer-to-Peer fundraising as a component of their packages.

Cons

You have to pay for each additional donate page you wish to create beyond what you get in your bundle. They offer different packages, but all have a monthly hosting charge in addition to the standard credit card fee. Once you start using it, it's hard to wean yourself off.

Review Source
 
 

Dez from PCI
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Saying good-bye to NFG

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We've used NFG for a few years now. It's straightforward, does what you'd expect but is expensive for what you get.

Cons

Does not sync with Salesforce. Salesforce has a superior CRM and NFG used to sync with SF but they stopped last year because they want you to use their CRM with doesn't do half of what SF can do. We have to leave NFG for that reason.

Review Source
 
 

Katy from 4KIDS of South Texas
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

To stay with NFG or not to stay... this is the question

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

No

Pros

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

Cons

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

Review Source

  Response: Emily, Network for Good

Date: January 2018

January 2018

 

Hi Katy,
Thanks for sharing your feedback about your great experience with our support team member, Lenny!

Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able!

Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement.

If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!

 
 

Debra from Jesus Project Ministries
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Network for Good is good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer support is fantastic. Has greatly improved our donor impact. Web-based giving is very good.

Cons

It seems a little expensive, we use both fundraising and donor management tools. But has peer 2 peer embedded.

Review Source
 
 

Erin from Morning Star Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

An overall pleasant experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, we are very pleased with N4G and what they do. We like the service we receive and are grateful that they are always ready to help

Pros

N4G is always helpful, sending me useful white papers on best practices for each season of fundraising, as well as providing excellent customer service when I do have a question. They walked me through step by step when I inquired about upgrading our CRM with them. They're also used by some of the organizations we work with, so it's nice to easily integrate with them.

Cons

We currently have 13K records and we want to see that number grow, but the N4G platform doesn't have the capacity to grow at a reasonable price for us.

Review Source
 
 

Lawrence from Van Andel Institute
Specialty: Healthcare & Hospitals
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Great Payment Processor

Ease-of-use

Functionality

Product Quality

Customer Support

Network for Good is a great payment processor. We use it in conjunction with our Crowdrise account for our third party and peer-to-peer fundraising events.

Pros

Features easy to read donation reports that captures all of the essential donor information. Simple export feature for donations and adjustable data ranges to focus in on specific periods.

Cons

The system's design feels old and some updates would be useful. For instance, most pages cannot fit entirely on a screen and scrolling is required to fully navigate the site.

Review Source
 
 

Sharon from Bite Me Cancer
Specialty: Philanthropic Foundations
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

So far, taking 3 months to even convert our data over

Ease-of-use

Functionality

Product Quality

Customer Support

I'm very surprised that this system doesn't seem to enable nonprofits to focus on their donor organizations (like corporate sponsors). We've had quite a challenge with this and may have to give up soon.

Pros

The concept seems great for connecting donors, communications, activities, etc. Seems very focused on individuals so not sure if it will end up working for us.

Cons

We can't even get our database accurately converted because their system doesn't seem to recognize organizations, just individuals. So we have spent a few months dealing with this issue, trying to get them to make changes/corrections...still working on it.

Review Source

  Response: Elizabeth , Network for Good

Date: November 2017

November 2017

 

I’m sorry to hear we have fallen short of meeting your expectations!

Your feedback is really important to us so I wanted to make sure I let you know how we’ve responded to solve these problems for you and other similar nonprofits. We do have the ability to track companies in the donor management system. It sounds like our training webinars and 1:1 conversations with your customer success manager didn’t make this clear. We’ll make sure to highlight this more in the future.

I chatted with our data import team about the complexities and miscommunication with your data import which I understand is frustrating. They did let me know that we were able to deliver the data to you in a way that does work but I understand that it didn’t 100% meet your expectations the first time. And we are sorry for the hold up! I also wanted to let you know that we have hired more data import specialists to handle more complex data imports in a timely manner.

 
 

Mottel from OYYL
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Basic Web based fundraising platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nice support team and plenty of related info is shared via emails and webinars. Easy to set pear to pear campaigns.

Cons

Donor database is not part of basic service. however everyone who works with such type of software very soon realizes that it is a necessity. So you have to more for something that supposed to be a basic service. Price is 50%-60% more that competitors for the same level of service. PayPal, MailChimp and many other web based services are not integrated.

  Response: Elizabeth , Network for Good

Date: November 2017

November 2017

 

Mottel,
We’re so glad to hear that you enjoy our online resources and that the peer to peer fundraising campaign set up was an easy process!

We just adjusted some of our software packages and pricing to help nonprofits understand what kind of help and tools they can get from us to better maintain donor relationships, send emails, and raise money online. We will reach out to set up a conversation about maybe switching to a better package that will fit your needs.


Thank you so much!

 
 

Rischl from CARP
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Sometimes it is important to just get moving. This is a great software to do that.

Pros

Our nonprofit has been able to scale our marketing, fundraising, and event planning to a higher level thanks to Network for Good. We have 1000% more donors, donations, etc.

Cons

It's a little pricey for us and we had to sign-up for a 1-year contract. However, we committed to making it work for this next year and it has been very helpful so far.

 
 

Jennifer from Friends of Texas Public Schools
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Donations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Seemed to work ok if you were looking to only collect donations but if you need to do dues or tickets it's very limiting.

Pros

Back end is pretty easy to use. Ideal use is Only for donations. I inherited this software and tried to make it work for our needs.

Cons

Doesn't work for dues or event fees. Our members of our association can not make donations by law so this was a problem when the receipt only says donation and can't be changed.

  Response: Elizabeth, Network for Good

Date: November 2017

November 2017

 

Hi Jennifer,
We are very glad to hear that the system has been easy to use and learn by someone who inherited it!

However, you’re right about dues. The system is not built to manage membership fees. You can create some workarounds to make it work. But, ultimately, it sounds like there was a either a change in what kind of tool you needed or there was a disconnect with what our product can do and what you needed to get the job done with dues and membership fees. We’re sorry for this lack of communication on the type of tasks the software was built to do.

Network for Good’s software is built for 501c3 organizations to help them raise money from donors and to track donor and corporate sponsor information in the donor management system so they can keep in contact with those donors via email, text, and direct mail communication channels. We do have an event ticketing page tool where you can sell tickets to events. If you’d like a tour of that, let us know!

 
 

Ken from Carolina Honduras Health Foundation
Specialty: Healthcare & Hospitals
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Has potential but falls short.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NFG's Donor Management System was selected because NFG had been processing our on-line doantions for several years and we had a good relationship with them. This was our first experience with Donor Management and was a good first step to learn what is possible. However, shopping around would have been a smarter move. We have been using Donor Management for over a year now and are finding it falls short of what is needed. We have a half-time employee and the system was easy to input donors and their donations. As the President I find it helpful to see how we are doing. However, I find the system falls short in several areas.

Pros

Ease of use to manage basic information on donors and donations.

Cons

Is more expensive than some of the alternatives.
Reports beyond what is developed by NFG are a problem. There is no documentation on how to use and set-up accurate screens to give accurate reports. When calling support they cannot explain why the system does not produce the same information when producing similar reports on Donations or Contacts. Thus, I find I cannot rely on the answer. I have even worked with management for over 6 weeks without getting proper resolution to the questions.
Support answers quickly, but do not have answers readily available.
Their ability to establish Wealth Scores is not all inclusive.

Advice to Others

Spend some time to shop around.

 
 

Kimberly from Dillard University
Specialty: Higher Education
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

User-Friendly!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a fundraiser working in a small development office, I appreciate the Network for Good software which provides user-friendly setup and comprehension. I do not have a software background but I find myself having to develop websites, etc... all the time in order to advance my fundraising efforts. With the Network for Good software, setup is quick and easy allowing me more time to fund raise. If I do find myself in a bind with technical issues, the customer service as been timely.

Pros

The pro for me is simple - The account manager!! The account manager is the initial contact the potential client have with the software and company and my manager was patient, knowledgeable and friendly. That goes a long way when sorting through various companies. My interaction with my account manager left me feeling like the entire process at every level would be the same and it has been. I feel like my manager is there to assist and ensure a quality experience allowing me the ability to always reach out to them when I need additional assistance or guidance. I enjoy my experience with my manager so much that when I landed a new job, I called them up and we were able to secure a contract with the new institution.

Cons

So far, I have had now cons in my dealings with the software or the staff. I have even enjoyed working with Network for Good's billing department.

Advice to Others

My advice to others considering a relationship with Network for Good is just that - consider it a fundraising relationship. You will love the ease and use of the software and so will your donors! And let's not forget the superior customer service that Network for Good will provide you, because you will have a relationship and not just a contract!

 
 

Brandi from United Way of North Central Iowa
Specialty: Human Services

July 2016

July 2016

Great People, good product, just didn't fit our needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is a clean system that is easy to use and the customer service from Network for Good is amazing. Everyone was so willing to help and try to accommodate all of our needs.

Likes Least

We weren't aware that the system didn't have an accounting feature. It is set up more for one time donations and that is not how we collect.

Recommendations

Make sure that everyone who uses the software communicates with them to evaluate the system will meet everyone's needs.

 
 

Kerrie from Dream Center Metro, Inc
Specialty: Human Services

July 2016

July 2016

DOES NOT FULFILL AGREEMENTS AND PAY CHECKS TIMELY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

That it allows me a place to track all my donors in their spreadsheets.

Likes Least

Their customer service can't help you so don't waste a call!I DO NOT LIKE THEM AT ALL! They have not fulfilled their contract. I still have not received our money from donors that donated in December 2015 and January 2016 and it's June 30th. I keep getting the run around and being told they are working on it and have to wait for a board member to sign it.....yet I have lost money due to this and they are making money on my donations. I can never seem to get ahold of the same person to help me.

Recommendations

Use someone else they do not send their funds timely and customer servicec is hard to deal with.

 
 

Elena from VinaCapital Foundation
Specialty: Other

June 2016

June 2016

The experience has been amazing.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The donor management software is very user friendly.

Likes Least

Nothing. So far we've had no problems with the product.

Recommendations

It doesn't get better than this. You can easily track, manage and grow your donors with this donor management system.

 
 

Susan from Wide Angle Youth Media
Specialty: Arts & Cultural

June 2016

June 2016

Starting off strong!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We just selected Network for Good as our database moving forward. They have been wonderful to work with and really accomodating to our needs as we exported our data. While we are jumping in with both feet here, we are really happy so far, and are blown away by the little details, like on your emails to donors, blind copy (BCC) your data base and a note is made about that email in their donor record!! In addition, we wanted to link our online giving platform with our database, connect our donors with their social media accounts, and use our database from anywhere.

Likes Least

While donor databases cost a lot, I miss the days of a one time software purchase. Streamlining our donor giving and database to one expense made sense and while the costs are comparable to other competitors, I wish it was less. In addition, we are hoping that as the software evolves they can better link households and household donations.

Recommendations

I highly recommend talking with them as you review your options. We are a small-mid size non profit, and feel this was a great decision for us.

 
 
 
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Showing 1-20 of 25

Jay from Psychologist

April 2018

April 2018

Great for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software has the basics for a nonprofit fundraising software package for a good price. Great for smaller organizations. Customer service is very helpful.

Cons

Very small features that I wish they had but it makes sense that it isn't included based on the price point (e.g., resources to better communicate to prospective donors).

Review Source: Capterra
 

Johnna from Depth PR

March 2018

March 2018

Reputable website among active donors with dinosaur functionality and page design.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For three years, I worked at grassroots nonprofit that has been around for more than 2 decades. Network for Good was the donation service we used to accept all online donations.

Trusted among lifetime donor/philanthropist types
It seems like many boomer-aged donors who have been engaged in long-term philanthropy are familiar with and trust the website.

Donation Pages:
Donors can indicate whether they want to make a one-time donation or a recurring monthly donation. As an admin you can pre-set donation amounts and/or let donor indicate any amount that they would like to donate (although there is a minimum donation amount). Network for Good also allows you to customize a set number of campaign pages for no additional charge to their standard subscription fee. As a legacy customer, our non-profit enjoyed the benefit of a grandfathered-in lower monthly rate in addition to access to ConstantContact, which was great.

Reports:
You could pull donor reports (download as excel) by dates and campaign type and then sort by criteria.

Customer service was very good. Wait times were always short and phone reps were very knowledgeable and able to help.

Cons

The interface for customizing donation pages was truly terrible. Even though Network for Good provided design template options, it was very challenging to make the text appear on the page as it was supposed to. You had to go through like 10 different screen categories, in order, and fill out little forms containing the information that you would want to be displayed. When you specify donation amounts, you need to enter them in the order that is to appear lest you want to spend thirty minutes toggling arrows only to have the site freeze.

If the nonprofit I was at didn't have the legacy version that included ConstantContact, I would have recommended getting rid of the subscription. The donation processing fee is no less than that of any other payment processing service. In fact, other sites that do not charge a monthly usage fee (gofundme, eventbrite, etc.) provide much better functionality and even other bonus services.

I get that the site wants to be super secure and that as nonprofit you want to collect as much donor info as possible, but it would be great if people could make a donation without having to fill out ALL of their personal information: name, address + payment address (if different), phone and email. I think that this deters younger donors or anyone who wants to donate quickly/impulse donations.

Review Source: Capterra
 


February 2018

February 2018

Expensive & Cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I loved the idea of having all of our donor information in one place with the capacity to email directly out of the software.

Cons

It is hugely expensive and not overly user friendly. It did not live up to all of the sales hype. Uses Constant Contact as the emailing program with little ability to customize emails...not the same Constant Contact interface. Customer service was responsive but always in sales mode vs problem solving or helping.

Review Source: Capterra
 

Sarah from Cares of Washington
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great to have the support of Network for Good within our fundraising efforts!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From my end, I use the templates, donor management, fundraising pages, and donor coach. I highly recommend anyone considering the software to try to use all its capabilities.

Pros

If you aren't a fundraising expert, like me - Network for Good is perfect to fit your needs in the nonprofit world. We are a small nonprofit - therefore, Network for Good's templates and customer service allows us to fill in the gaps within the development. As well, we utilize the Donor Coach function and it helps when not having a full-time fundraising director.

Cons

Sometimes I wish some of their templates were more customizable (i.e. changing the color of a button in a newsletter template or rearranging the fundraising pages to my own format). Other that, I love the service!

Review Source: Capterra
 

Chris from Christian Resource Center
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

NFG software is amazingly intuitive and easy to use even for an average computer user.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support

Having all of our contacts in one place is amazing. Being able to keep records of contacts with donors. Unlimited email and text blasts. Email integration between google and the data base to have important conversations readily at hand. Donation pages, event and peer-to-peer will revolutionize our fundraising. Unlimited users is big enough to allow for lots of helpers. This is a wonderful tool to help our collaboration of non-profits work together more efficiently!

Pros

The comprehensiveness of the software and how wonderfully integrated it is...from donor information to email blasts. It is so easy to get started and to learn to use. And, their customer service rocks! Help is just a chat away...always quick and timely.

Review Source: Capterra
 

Jessie from Mandy's Farm

May 2017

May 2017

I am so glad I switched to Network For Good!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

I love how user friendly it is and how all-encompassing the software is. I also love that I can get in touch with customer support easily and ask even the smallest questions about how to maximize my use of the software.

Cons

I wish that it could do email through MailChimp, rather than Constant Contact. MailChimp is a little more user friendly.

Review Source: Capterra
 

Samantha from Kittitas County Habitat for Humanity
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Switching to Network For Good has been a fantastic move for us! We love the system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy ways to send and remember which thank you letters were sent, email thank you access, easy to determine donor retention

Pros

I like the ease of access- almost all the features are very simple and require no training. They also have great customer service

Cons

The only issue we've had is with some of the more advanced features, they take a bit of learning and training.

Review Source: Capterra
 

Joe from KANDU Industries
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Network for Good has been very easy to use and the staff has done a great job when it came to answering questions and updating the software to fit our organizations needs.

Pros

Easy to use and easy to learn.

Cons

Missing certain features that are necessary for certain fundraisers.

Review Source: Capterra
 

Amanda from Bright Light Volunteers
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Top Notch with Service, Reliability, and Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value
Support

Network for Good has helped our organization tremendously. The peer-to-peer support is a great asset. The software is easy and straightforward to us. Customer support is also outstanding! I recommend Network for Good to anyone looking to start or grow a non-profit organization. You won't regret it!

Pros

It is very user friendly. Anyone can use it!

Cons

N/A

Advice to Others

N/A

Review Source: Capterra
 

John from Sarasota Film Festival
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Network For Good is the Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was fed up with our previous donor management system. Its user interface was unintuitive. Writing reports was like a physics class. Zero value. I sat in on a demo for NFG and requested a private one. I was SOLD immediately with its beautiful simplicity. Bar none, NFG is the ONLY software system that has immediately helped us raise money. My customer service rep and fund raising expert are beyond helpful. If you're a non-profit looking for a better way to leverage your donor data, go to NFG. These people are the bomb.

Pros

Ease of use, value, customer service are all five-star.

Cons

There are none so far.

Advice to Others

If you're a non-profit, check out NFG.

Review Source: Capterra

  Response: Network for Good, Network for Good

Date: January 2017

January 2017

 

John, so glad to hear that our donor management system was a great fit for Sarasota Film Festival! And thank you for that positive feedback about your customers success rep, Juan, and your fundraising expert. Thanks for the review we really appreciate it!

 

Joy from OPERAnauts, Inc.
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

OPERAnauts looks forward to working together with Network for Good in 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Donor Path experience has been very positive with our Fundraising Expert. We appreciate the easy-to-use donor management program and look forward to getting up to speed with it so that the amount of time put into it actually turns into an increase in donations.

Pros

Donor management, and Donor Path

Cons

The templates for everyday giving, events and peer to peer don't seem up as up to date as they might be.

Advice to Others

The templates for direct mail are cumbersome, to have to download each pdf and then print individually. But I know you are working on improving this.

Review Source: Capterra
 

Jim from Farm of Hope Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Big help for a small organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The service and support to get the systems up and running was fantastic. All the folks at NFG were helpful and creative. within 6 months we had several successful fundraising campaigns. The donor management system is a big help to track and communicate with all my donors.

Pros

Ease of use and bang for the buck

Cons

Not all in one dashboard

Advice to Others

Get it and use it!

Review Source: Capterra
 

Rink from Asombro Institute for Science Education
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Customer Service A+

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am not the best tech person so things don't come "naturally" to me but they have been there every step of the way. Setting up our End of Year (and #GivingTuesday) email blasts and campaign page was fun! And having the task list generate itself to keep me on track is a huge help!

Pros

Great customer service!

Cons

Somethings I think it should do, it doesn't, however, they are always willing to listen to suggestions and give me a workaround.

Advice to Others

After YEARS of Excel, this is wonderful!

Review Source: Capterra
 

Camellia from NW Metro Atlanta Habitat for Humanity
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Network for Good and NW Metro Atlanta Habitat for Humanity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our office has been using Network for Good for 5+ years, and we have loved it! The simplicity, easy reporting and moment-by-moment synopsis of incoming donations has been wonderful. Network for Good recently came out with a donor management system, and we are excited to see the growth in the company!

Pros

Easy reporting, monthly checks from donors, the low percentage rate taken out of donations, everything!

Cons

Nothing!

Advice to Others

If you are a nonprofit organization, seriously consider using this product for your online donations!

Review Source: Capterra
 

Judy from Crisis Services
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Perfect for the small non-profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started using Network for Good a little over a year ago for our online donations and some event management and so far have been very pleased with the outcome! So pleased in fact that we are considering investing in their newly developed donor management software. They are responsive and very easy to deal with. They have a wealth of information available to their subscribers via webinars and training materials. Their support team is really excellent.

Pros

Dealing with their personnel, from the sales call to the millionth call for support, they are always professional, courteous, remarkably helpful and very knowledgeable.

Cons

I wish there was a little more flexibility in their peer to peer fundraising pages, making it easier for the person setting up their own fundraising page. The templates can be restrictive.

Review Source: Capterra
 

Danielle from ODIM Guatemala
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

In the end, Network for Good's database was the right choice for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our little NGO was looking for a donor database + giving page/payment processing system that would be simpler than bigger industry options like eTapestry and Salesforce, and provide one integrated solution for these needs. Because Network for Good's donor database is new, the functionality is still not super robust, but it meets our needs and the team has been receptive and responsive to feedback and have already added features we've requested since we've been using it for the past several months. We are happy with what we've been able to do with the system to have better control of our donor data without overwhelming our staff with endless fields and options.

Pros

The simplicity and ease of use.

Cons

No documentation (i.e. user manual).

Advice to Others

We are really seeing the need to be able to filter at the household level, because most of our husband/wife donors give together...we link donations to one of the two and the other one will show up in filters as not having given even though they have.

Review Source: Capterra
 

Leela from The Arc Middlesex County
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2016

September 2016

Network For Good Donor Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Network For Good Donor Management was the perfect solution for our nonprofit company. It is extremely easy to use and get set up on. One of it's best features is it's ability to create filters for your donors. I can easily sort out donors based on donation amount, last donation date, what campaigns they contribute to, and so much more. This platform also makes it easy to follow up with donors. It can sync up to your email so you can easily track conversations with donors. We are very pleased with this platform!

Review Source: Capterra
 

Becky from LifeTalk Resource Center

September 2016

September 2016

LifeTalk Resource Center

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been very impressed with the customer service support! Whenever we have had a question or problem, they have been very helpful!

Review Source: Capterra
 

Katie from FSVC

September 2016

September 2016

Outstanding Fundraising Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the first time I have ever used fundraising software, and I have been tremendously pleased with my experience with Network For Good. The customer service is outstanding! They are always available to provide technical assistance as well as fundraising tips and advice. The Donor Management System is easy to use and the giving pages are great. Suggestions for improvement would include a better event registration option, as well as the improvements to the email blast system; but one of the best things about Network For Good is that they take suggestions seriously and are constantly upgrading the system based on user feedback. Very happy so far with this service!

Review Source: Capterra
 

Karen from Prichard Preparatory School
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Network For Good Exceeds Expectations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Network For Good (N4G) has been an excellent addition to our fundraising team - that team being me, me and only me. The product is very easy to use, intuitive and the support staff is willing to help whenever I need assistance.
The N4G support staff is very attentive to individual needs. No sooner had I made a recommendation regarding a certain functionality and several days later it appeared as a permanent update.
N4G also provides a host of webinar training products and materials. As a new user, I don't think I have scratched the surface regarding functionality and/or reporting capabilities but so far any option I have needed is there. Our board has also been very satisfied with reports to date.
As far as recommendations for future products, I would love to see additional templates for newsletters, eblasts, and peer to peer campaigns or configure the current offerings for flexibility.

Pros

Easy to use, very intuitive, helpful and knowledgeable support staff.

Cons

Templates are somewhat constraining.

Advice to Others

I have enjoyed my experience with Network for Good to date. Very reasonably priced, yet robust enough to give fundraisers a wealth of information at their fingertips.

Review Source: Capterra
 
 
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