Bonterra Guided Fundraising (formerly Network for Good)

RATING:

4.7

(663)

About Bonterra Guided Fundraising (formerly Network for Good)

Bonterra Guided Fundraising offers donor management software integrated with fundraising pages and personal coaching for growing nonprofits. Donor Management Software: Search and segment donors, track gifts, and launch personalized email and direct mail campaigns with a donor management software. Get results and trends on fundraising activities and communications through dashboards, real-time activity feeds, and direct integration with fundraising pages. Fundraising Pages: Secure customize donation pages, event ticketing, and peer-to-peer fundraising pages. All fundraising pages are mobile-optimized and feature integration with donor management software, automated tax receipts, recurring donation capability, and built-in best practices. Personal Fundraising Coach: O...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Bonterra Guided Fundraising (formerly Network for Good) Pricing

Network for Good is available across multiple pricing plans, outlined below. Please reach out if you don’t see a contact tier or price that fit your needs. 0-500 contacts: $100/per month* 0-1,000 contacts: $200/per month 1,000 - 5,000 contacts: $300/per month 5,000 - 10,000 contacts: $400/per month (All prices listed as billed annual costs)

Starting price: 

$100.00 per month

Free trial: 

Available

Free version: 

Not Available

Donor management

Bonterra Guided Fundraising (formerly Network for Good) Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Bonterra Guided Fundraising (formerly Network for Good)

1 - 5 of 663 Reviews

Veronica

11 - 50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2021

My Great Review :)

User Profile

Aiden

Verified reviewer

Performing Arts, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Fantastic for Nonprofits

It's been a really positive experience. The customer service is quick and friendly. They're constantly updating the software for the better. It's really easy to use, even for the least tech-savvy people.

PROS

The CRM works really well -- it's easy to keep track of donors, real-time donations, and events. It lets you stay in contact with donors and see their patterns of giving. It's also easy to see which events brought in the most donations, and lets you easily email groups of donors, either by event or by giving patterns.

CONS

The forms (surveys) are too limited. I can't collect data in the way I want, so it makes surveying donors difficult.

Reasons for switching to Bonterra Guided Fundraising (formerly Network for Good)

Network For Good had more integrated features, had better customer service, and was less expensive.

Kathi

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Lots of Features and Ease of Use

Their training staff is exceptional, and we've really enjoyed this system over our previous one. We highly recommend Bonterra!

PROS

NFG was brought to our non-profit organization through a Jumpstart program and we compared it against the Salsa system we were using. Bonterra is much easier to use and reports are infinite - We love it!

CONS

We were gifted reduced pricing for the software the first 1-2 years, so the retail price is a bit harder for our non-profit but the benefits are much greater and we'll continue to use it

Reasons for switching to Bonterra Guided Fundraising (formerly Network for Good)

Too technical and hard to use for multiple users

Katy

Religious Institutions, 11-50 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2017

To stay with NFG or not to stay... this is the question

No

PROS

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

CONS

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

Vendor Response

Hi Katy, Thanks for sharing your feedback about your great experience with our support team member, Lenny! Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able! Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement. If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!

Replied January 2018

Elain

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Center Point - [sensitive content hidden] found the solutions we needed in Bonterra (NFG)

I had used NFG at a non-profit I was previously employed. I asked my new colleagues to consider the Bonterra platform and they were equally impressed. It helped that I had the prior experience, however, I'm still learning, but am finding how versatile and easy to use the platform is.

PROS

--Ease of implementation and set-up --Combined tools in one platform (donor management, donor communication, fundraising campaign pages)

CONS

--Exporting of data was somewhat difficult, but the tech staff at Bonterra has been responsive in helping us work through the process

Reason for choosing Bonterra Guided Fundraising (formerly Network for Good)

I was already familiar with Bonterra and knew its outstanding capabilities. I didn't need to look any further.

Reasons for switching to Bonterra Guided Fundraising (formerly Network for Good)

We need more capabilities than what LGL gave us, plus I was familiar with Bonterra and had already determined its outstanding capabilities.