Falling in love with NFG

I just love how I can rely on a system that helps me connect with my donors, making so much of my work easier and giving me time to focus on what I need to.

Pros

the integration of so many features that allows you to connect several services in one place. I'm using less and less other services for contacting donors, events, donations, and using just the Network for Good donation management system. I also like the customer service available. It's great to have a team helping you through all the craziness of fundraising. I also like how NFG is constantly incorporating new technology in their system.

Cons

I wish some features would give me more customization options. Like, donation pages, forms, ​and direct mail, but I can perfectly work with all the available features.

From Rookie to Professional during a pandemic!

When we signed on with NFG, I had no Donor Management Software experience. I was the definition of a Rookie! In addition, our organization was small, but growing rapidly, and the donor records were not in the best order when I joined the staff. The task to get it all organized and ready to upload in the system was the hardest part, but the NFG team was encouraging and helpful. Our initial contact list was pretty small, but it has more than doubled in a year! Our fundraising coach was amazing from the beginning! She was patient, encouraging, held me accountable, and was so dedicated to our success! In between our meetings, I would participate in webinars to expand my knowledge of the software and new fundraising strategies during a worldwide pandemic! When I look at all that we have learned and how far we have come in a year, I am in awe and full of gratitude and appreciation for the Network for Good team! I can say with confidence I am no longer a "Rookie," but consider myself a professional, ready and eager to learn more! I smile thinking about where we will be at this time next year because I know the Network for Good team will continue to coach and encourage us on towards excellence in the fundraising field! Thank you for having faith in us and for continuing to develop strong, confident fundraising leaders, even in the midst of the uncertainty, challenge and difficulty our country and world has faced this year.

Pros

First and foremost, we love the customer service and support team! They make you feel at ease from the start and they walk you through the entire process. We love the webinars, resource library, video message feature, built in email system and the text-to-give feature. The task bar keeps you on track and the Activity feed allows you to see what your team has been working on if you need a quick reference.

Cons

Because there are so many features, sometimes I forget how to navigate to something. This is more due to my "Rookie" status, than the software.

To stay with NFG or not to stay... this is the question

No

Pros

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

Cons

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

Software is software but what makes NfG different is the people

Excellent and easy deployment.

Pros

As with any software we do run into problems from time to time. What we have come to depend on is that everytime we run into a problem, we get a solution from the support team. In terms of functionality, the things we like the most are: - Email toll is easy to use, setup and send - Ticket Sales - We are a community center so pre-COVID we did lots of in-house events, and post-COVID we now do lots of virtual events. Its been great for both uses - Creating Donation Pages - The WYSIWYG editor is intuitive and easy to use. Setting up new donation pages takes just a few minutes! - End of Year reporting - Pretty self-explanatory - Quickbook Integration -

Cons

There are a few features, and I would really describe it as bells and whistles that would be nice to have. But value to feature to money it really is tough to beat Network for Good.

NFG has changed our org for the better!

You need to know this - the customer service we've received from Network For Good is AMAZING. I am serious! We had Neon before, and it was like pulling teeth to get ANY help. I am a customer service maven and I hated dealing with neon but I LOVE dealing with Network For Good because they help us to feel as if they value our business. The chat function works almost immediately and every query has resulted in a viable solution. What's not to love?

Pros

The reporting feature in Network For Good is intuitive and easy to use and integration with Neon was nearly seamless. We were able to cancel our email service with another company since Network For Good enables sending eblasts from the CRM - literally at the click of a mouse! And this system adjusts the profile should a donor unsubscribe. We are saving money and enjoying using this CRM - and I cannot say enough about their attentive customer service!

Cons

I'll let you know once I figure this out because I haven't encountered a problem yet!